SRC36687. answering service specs.pdf
PDF 124 KB Posted
- Attached to
- Conservation/Parks/HQ - Answering Services
- Solicitation number
- SRC0000036687
- Issued by
- Alabama
About this file
This specification document outlines answering service requirements for the Alabama Department of Conservation and Natural Resources (DCNR) for the 1-800-ALAPARK customer service line. The contract seeks an answering service vendor to handle an estimated 600 to 1,200 calls per month, with remote answering service representatives permitted provided they maintain fluency in English. Call handling scripts will be supplied by DCNR to the awarded vendor. The initial contract period runs from October 1, 2026, through September 30, 2027, with DCNR intending to establish a multi-year agreement. The contract term shall not exceed five years and is subject to annual renewal contingent upon performance and continued need.
The total cumulative contract value may not exceed Twenty-Five Thousand Dollars ($25,000) across the entire agreement term. Pricing, products, services, specifications, and all contract deliverables must remain consistent throughout the contract duration. This is an all-or-none procurement, indicating that bidders must accept all specified requirements without exceptions or modifications to their proposals. No incumbent vendor information, set-asides, or specific funding sources are detailed in the specifications provided.
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Other files
| File | Type | Posted |
|---|---|---|
| DOPQQBPV4.08.26.pdf |
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Text version
Parks Answering Service:
ANSWERING SERVICE AS FOLLOWS: *PROFESSIONAL CUSTOMER SERVICE STAFF ANSWERING CALLS 24 HOURS A DAY, SEVEN DAYS PER WEEK FOR 1-800-ALAPARK. *THE VENDOR WILL ANSWER PHONES DURING AND AFTER HOURS WHEN PHONES ROLL OVER FROM PARKS AND EMAIL ANY MESSAGES TO
THE APPROPRIATE PARK CONTACT FOLLOWING ALABAMA STATE PARKS PROTOCOL IN A TIMELY
MANNER.
*NO START UP OR UP FRONT FEES TO BE CHARGED. *NO ADDITIONAL CHARGE FOR HOLIDAYS,
PATCHING CALLS THROUGH, TECHNOLOGY FEES OR LONG DISTANCE .
*AVERAGE SPEED OF ANSWER WILL BE 30 SECONDS AND ABANDONS UNDER 5%.
*NO CHARGE TO ALABAMA STATE PARKS FOR ONGOING TRAINING. *VENDOR MUST PROVIDE
DAILY LISTING OF CALLS ROLLED TO SERVICE. BILLED MONTHLY IN ARREARS.
Dates of service are 10/01/2026 through 09/30/2027
Line 2:
(Vendor please put line pricing at $0.00, quote number as supplier number, and attach quote with the actual price per answered call and price per minute to be charged - award will be made from attached quote only)
Additional information:
Remote Answering Service Representatives are permitted but, they must be fluent in English
Call volume is estimated to be between 600-1200 calls per month
Script Information will be given to the awarded vendor
Note: We have asked for both a per call and a per minute charge. The award will be made from all properly completed proposals. Preference will be given to vendors with In-State Representatives
File details come from the government source that posted it. Updated .