Cisco Hardware and Software Support (SMART Net Total Care)

The West Virginia Lottery Commission is requesting quotes for Cisco Hardware and Software Support (SMART Net Total Care) maintenance and support services under ARFQ LOT2700000001, with quotes due July 22, 2026 at 2:30 p.m. EDT and technical questions due July 15, 2026. Vendors must be licensed Cisco resellers.

The scope covers corrective maintenance and feature upgrades for 56 agency-owned and licensed Cisco devices across three locations: the primary data center in Charleston, West Virginia, a backup data center in Bridgeport, and five online casinos. Equipment includes Firepower Next-Generation Firewalls (FPR2130-NGFW-K9, NGFW 1010), ASA 5506 security appliance, Catalyst switches (C9300, C9500, C9200L, C9300X series), Cisco 8200 routers (C8200-1N-4T), and Firepower Management Center (FMC1600-K9). The contract term is one year, from August 1, 2026 through August 1, 2027, with no automatic renewal; any renewal requires written approval by both parties at least 30 days before expiration.

Pricing is submitted on the mandatory Exhibit A template using a flat-fee structure covering all contract services. Vendors submitting alternate pricing pages will be disqualified. The award will go to the lowest responsible bidder meeting all mandatory requirements.

Required services include 24-hour direct access to Cisco Technical Assistance Center, registration of all hardware with Cisco SMART Net Total Care, next-business-day hardware replacement capability, and access to Cisco's knowledge library and IOS Software Center. Vendors must carry commercial general liability insurance of $1 million and workers' compensation insurance, register with the West Virginia Purchasing Division, designate a contract manager available during normal business hours, and submit any required software and maintenance terms and conditions for state acceptance. The state reserves the right to reject non-responsible vendors and may cancel immediately for non-conformance or upon 30 days' written notice. All bids and contracts are public documents subject to West Virginia's Freedom of Information Act.