Chant Call Center System Including Computer Assisted Telephonic Interviewing

The Tennessee Department of Health is seeking bids on a CHANT Call Center System including Computer Assisted Telephonic Interviewing under Solicitation 34320-19126, with proposals due August 24, 2026. The contract term is four years. Vendors must execute a non-disclosure agreement before accessing detailed solicitation materials, as the Department of Finance and Administration has marked the solicitation as containing information confidential under Tennessee Code Annotated 10-7-504(i).

The non-disclosure agreement imposes strict confidentiality obligations: suppliers must safeguard all confidential state data, restrict access to employees with a documented need-to-know who have executed equivalent confidentiality agreements, and prohibit third-party disclosure without written state consent. Suppliers may disclose information only as required by state or federal law and must notify the state promptly of any legally mandated disclosures to allow the state opportunity to oppose such disclosure. Upon contract termination or expiration, suppliers must destroy all confidential state data in accordance with NIST Special Publication 800-88. The non-disclosure agreement is governed by Tennessee law with disputes resolved through the Tennessee Claims Commission or state and federal courts in Tennessee.

Prospective bidders must register to do business with the State of Tennessee prior to proposal submission, a process requiring 10–14 days. The solicitation coordinator is Erik Busby at Erik.Busby@tn.gov or 615-253-8900.