Call recording, efax management, patient communication tracking

The University of New Mexico Health System (UNMH) is pursuing a sole-source procurement for call recording, efax management, and patient communication tracking services from Vyne Medical, with a proposal due date of September 10, 2026. UNMH purchasing has approved the sole-source intent based on the renewal and ongoing maintenance of the existing Vyne software suite currently operational throughout the hospital.

The scope covers call recording, efax management, and patient communication tracking services essential to hospital processes for managing prior authorizations and general communication with third parties. Vyne Medical's system directly interfaces with UNMH's fax infrastructure and indexes patient records for rapid retrieval during legal proceedings or other special circumstances. The justification for sole-source procurement rests on the requirement for ongoing maintenance to ensure current security standards and patches protect patient data; UNMH purchasing determined after due diligence that no competing products are available in the marketplace.

The contract value is $86,933.20 annually, totaling $434,666 over the five-year term. Vyne Medical is located at 6510 Telecom Dr., Suite 300, Indianapolis, Indiana. The procurement was submitted by Drew Kexel, Director of IT Department Patient Financial Services, on August 7, 2026.