Beacon Maintenance & Support

The Metropolitan Transportation Authority (MTA) is requesting proposals for Beacon Maintenance & Support Services with proposals due July 24, 2026 and a mandatory virtual pre-bid conference on July 9, 2026 at 1:00 PM via Microsoft Teams.

The scope requires 24/7 technical support and maintenance for the Beacon system, including a dedicated Technical Support Specialist available by telephone and email. The contractor must guarantee telephone response within 15 minutes (including weekends and holidays) and email response within one business day. Responsibilities include technical investigation of incidents and repeated faults, root-cause analysis, and delivery of short-term and long-term recommendations for issue resolution. All remote access processes and procedures must comply with MTA cybersecurity policies.

The estimated contract value ranges from $1 million to $5 million over a three-year initial term with two optional one-year renewal periods. Funding is provided entirely through operating funds.

Registration for the pre-bid conference is required through Procurement Representative Rich Gregory at richard.gregory@mtabsc.org. All inquiries regarding the solicitation should also be directed to Gregory at that address. No site tour is scheduled.