554725sol.pdf
PDF 143 KB Posted
- Attached to
- Beacon Maintenance & Support
- Solicitation number
- 0000554725
- Issued by
- New York
About this file
This is a Non-Construction Contract Solicitation Notice issued by the Metropolitan Transportation Authority (MTA) Headquarters for Beacon Maintenance & Support Services. The solicitation requests ongoing technical support and maintenance services for the Beacon system, including 24/7 availability of a Technical Support Specialist via telephone and email to provide engineering support, troubleshooting, and incident resolution. The contractor must guarantee telephone support response within 15 minutes, including weekends and holidays, and email support response within one business day. Additional responsibilities include performing technical investigations on incidents and repeated faults, identifying root causes, and providing short-term and long-term recommendations for issue resolution. The solicitation opening and due date is July 24, 2026, with bid documents available as of June 30, 2026. A mandatory virtual pre-bid conference will be held on July 9, 2026 at 1:00 PM via Microsoft Teams, with registration required through Procurement Representative Rich Gregory at richard.gregory@mtabsc.org. No site tour is scheduled for this solicitation. The contract term is three years with two optional one-year renewal periods.
The estimated contract value ranges from $1 million to $5 million, with funding provided entirely through operating funds. The solicitation is issued as a Request for Proposal (RFP). The contractor must ensure that all remote access processes and procedures comply with applicable cybersecurity policies. All inquiries and registration for the pre-bid conference should be directed to Rich Gregory at richard.gregory@mtabsc.org.
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Text version
DATE: 06/30/2026
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
MTA- HQ IS NOW ADVERTISING FOR THE FOLLOWING:
SSE #: 0000554725 OPENING/DUE DATE: 07/24/2026
TYPE OF SOLICITATION: RFP DOCUMENT AVAILABILITY DATE: 06/30/2026
SOLICITATION TITLE: Beacon Maintenance & Support
DESCRIPTION: The following services are included in the on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services.
Availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week, to provide on-call, engineering support for maintenance and troubleshooting issues, as described in paragraph (b) below, to assist in the identification and resolution of technical issues affecting the operation.
Guaranteed response to provide telephone support is within 15 minutes (including weekends and holidays). Guaranteed response to provide e-mail support is within (1) one day (Monday – Friday, excluding weekends and holidays) from the time of notification. (I.e.
Phone to call any procedure. Log to be kept for when the call was made and response. Log of correspondence for the incident/call) Contractor will perform technical investigations on incidents, repeated faults, etc. and will identify the cause of the incident or fault and provide assistance with resolution of routine maintenance matters. The Contractor will provide short-term and long-term recommendations for correction of these issues. The processes employed by Piper in performing their remote access to the system are in compliance with Cybersecurity policies.
Funding: 100% Operating Goals: N/A Est $ Range: $1M-$5M Terms: 3 Years plus 2 one-year options
(X) PRE-BID CONFERENCE:
Virtual Via Microsoft Teams- Please register with Rich Gregory at richard.gregory@mtabsc.org
DATE: 7/09/26 TIME: 1:00PM
() SITE TOUR:
LOCATION: N/A
DATE: N/A TIME: N/A
FOR MORE INFORMATION, PLEASE CONTACT:
PROCUREMENT REPRESENTATIVE: Rich Gregory
EMAIL: richard.gregory@mtabsc.org
Procurement
NON-CONSTRUCTION CONTRACT SOLICITATION NOTICE
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