Ascend704 Managed Network & NOC

South Piedmont Community College in North Carolina is requesting quotations for a fully managed Network Operations Center as a Service to support the new Ascend704 Entrepreneurship Center in Monroe, with responses due August 13, 2026.

The scope encompasses enterprise-level managed network services including 24/7 NOC monitoring, network management, security services, and technical support. The vendor must deliver redundancy, failover capabilities, and performance monitoring. The college will evaluate proposals based on qualifications, experience with similar educational institutions, service level agreements, and the vendor's demonstrated capability to support the Ascend704 facility's network infrastructure requirements. Technical team qualifications and support availability are evaluation factors.

Pricing must itemize costs for initial implementation and ongoing monthly or annual service fees. Funding derives from the college's operating budget, with all service-delivery costs the responsibility of the selected vendor. The RFQ does not indicate set-asides for specific vendor categories.

The Ascend704 facility incorporates advanced building systems including CCTV security cameras, fire alarm systems, access control panels, data and voice outlets for telecommunications, occupancy sensors, dimming controls, audio/video intercoms, and sound masking installations, designed to 2018 NCECC and ASHRAE 90.1 energy code standards. The vendor should address integration with these existing infrastructure elements.