30-26069-EIPD Charlotte EIPD Office Unarmed Security Guard Services

The North Carolina Department of Health and Human Services, through the Office of Procurement, Contracts, and Grants, is seeking unarmed security guard services for the Charlotte Division of Employment and Independence for People with Disabilities (DEIPD) office located at 5501 Executive Center Drive, Suite 101, Charlotte, NC 28122. The procurement is an Invitation for Bid (IFB) for comprehensive security services, including foot patrols, access control, surveillance, investigations, customer service, crime prevention, emergency response, and daily reporting. Required services encompass 55 hours per week of staffing, Monday through Friday, excluding state holidays, with no overtime permitted. A mandatory pre-bid site visit is scheduled for November 18, 2025, at 10:00 AM Eastern Time, with strict attendance requirements that will render bids non-responsive if vendors do not attend. Written questions must be submitted by December 2, 2025, at 5:00 PM, with responses provided by December 9, 2025, and final bids due December 17, 2025, at 2:00 PM ET. Security personnel must hold valid North Carolina Security Guard and Patrol Licenses and will be subject to background checks at the vendor's expense.

The solicitation includes a Historically Underutilized Business (HUB) supplemental vendor information form with a goal of 10 percent utilization of diverse firms as subcontractors. Vendors must demonstrate financial stability, provide at least three customer references for similar security services, and comply with North Carolina E-Verify requirements. The contract will be awarded to the lowest-priced responsive bid meeting all specifications, with an initial one-year term and potential for two additional one-year renewals. The estimated annual hours are 2,860, with vendors required to provide fully burdened hourly rates that include all employment costs, taxes, and related expenses. Vendors must be registered with the NC Secretary of State prior to contract award and will be responsible for guard negligence and any traffic or parking violations. No subcontractors are permitted, and the default insurance coverage applies to contracts valued up to $1,000,000.00. The anticipated contract award date is February 4, 2026, with the State paying invoices within 30 days of receipt of a valid invoice, contingent upon service acceptance.