Field Operations & CUstomer Support (FOCUS)
Past New Requirement Updated
- Agency
-
Transportation Security Administration
Department of Homeland Security
- Solicitation expected
- Estimated value
- $100,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 541512 Computer Systems Design Services
- Place of performance
- Springfield, VA
- Forecast number
- F2026072648
- Points of contact
-
- Sean Shott sean.shott@tsa.dhs.gov (703) 563-5660
- Desameaux Shorter desameaux.shorter@tsa.dhs.gov (571) 227-4179
Forecast details come from DHS's Acquisition Planning Forecast System. Agencies' dates and values are estimates.
About this forecast
The Transportation Security Administration seeks an IT contractor to deliver enterprise-wide help desk and field IT specialist support through the Field Operations & Customer Support (FOCUS) program. The contractor must provide a centralized Single Point of Contact (SPOC) help desk and local IT support across approximately 500 TSA locations to serve an 85,000-person workforce distributed throughout the United States and select international sites. The solicitation is anticipated for release on January 19, 2026, with an estimated award date of May 14, 2026.
The contract is valued at $100 million and will be awarded as a Firm Fixed Price IDIQ Task Order/Delivery Order on a multiple award contract vehicle with an estimated five-year performance period from May 14, 2026, through May 13, 2031. Performance will be centered in Springfield, Virginia, though field support will extend nationwide. Interested parties should contact Sean Shott (sean.shott@tsa.dhs.gov, 703-563-5660) for requirements inquiries or Desameaux Shorter (desameaux.shorter@tsa.dhs.gov, 571-227-4179) for additional information.
Forecast text
Task Order to provide the TSA enterprise wide Single Point of Contact (SPOC) IT help desk and headquarters/field IT Specialist support. TSA has a requirement to provide IT end user support to the TSA workforce of 85k across approximately 500 locations. TSA’s transportation security mission relies heavily on IT systems. The users are spread across the United States and a few international sites. TSA requires an IT contractor who can locally support the users and IT equipment and provide a central help desk for rapid responses and trouble resolution.
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