FHA Resource Center Recompete
Past Recompete Updated
- Agency
-
Federal Acquisition Service
General Services Administration
- Solicitation expected
- Estimated value
- $100,000,000 to $249,000,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- Through
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Washington, DC
- Forecast number
- 46934
- Points of contact
-
- Timothy L Brown timothy.l.brown@gsa.gov
Forecast details come from the GSA Acquisition Gateway. Agencies' dates and values are estimates.
About this forecast
The General Services Administration Federal Acquisition Service seeks a contractor to manage and maintain an omnichannel front-door contact center equipped with supporting infrastructure technology and organizational management capabilities. This recompete opportunity requires the contractor to deliver timely, accurate, and consistent services to both internal and external customers while leveraging best practices and emerging technologies. The solicitation is estimated for release on September 1, 2026, with an anticipated award date of April 8, 2027.
The estimated award value ranges between $100 million and $249 million for this delivery order contract, with a period of performance extending from April 8, 2027, through July 7, 2031. The work will be performed in Washington, DC, and falls under the Telemarketing Bureaus and Other Contact Centers NAICS classification (561422). Interested parties should contact Timothy L. Brown at the General Services Administration (timothy.l.brown@gsa.gov) for additional information regarding this opportunity.
Forecast text
Contractor that shall provide manage and maintain an omnichannel front-door contact center with an ecosystem of supporting infrastructure technology and organizational management that provides internal and external customers with timely accurate and consistent services leveraging best practices and best in class and emerging technologies.
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