DSO ISB - maximus CDC call center management services-OY1
Past New Requirement Updated
- Agency
-
Centers for Disease Control and Prevention
Department of Health and Human Services
- Solicitation expected
- Not on record
- Estimated value
- $250,000 to $700,000
- Set-aside
- No set-aside
Forecast facts
- Anticipated award
- NAICS code
- Not on record
- Points of contact
-
- Jonas Schultz fkm9@cdc.gov
Forecast details come from HHS's procurement forecast. Agencies' dates and values are estimates.
About this forecast
The Department of Health and Human Services Centers for Disease Control and Prevention (CDC) is forecasting a new requirement for Call Center Services, focusing on providing comprehensive communication support. The contract involves operating communication equipment for triaging, switching, and transferring internal and external calls, with specific details outlined in the Performance Work Statement (PWS). The estimated contract award date is February 1, 2025, with a period of performance from April 1, 2025, to March 31, 2026.
While specific award values are not disclosed, the opportunity is not set aside for any specific business category, suggesting open competition. The primary point of contact is Jonas Schultz from the Office of the Chief Information Officer (OCIO), who can be reached at fkm9@cdc.gov or (404) 639-7634. The call center services will be managed by MAXIMUS CDC, with the contract covering a one-year period and involving detailed communication management and support services for the CDC.
Forecast text
CDC Call Center Services Option 1: Call Center Services
The Contractor shall provide call center services support to include the operation of communication equipment used for triaging, switching and transferring internal and external calls. Reference the Performance Work Statement (PWS) and all associated deliverables.
PoP: 04/01/2025 - 03/31/2026
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