Create Contract for Virtual Assistant Customer Ser

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
NOTE ----
ALL QUESTIONS ARE DUE VIA FEDCONNECT ONLY BY 0900 SEPT 5, 2018..

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
.

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
.

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
.

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
NOTE ----
ALL QUESTIONS ARE DUE VIA FEDCONNECT ONLY BY 0900 SEPT 5, 2018..

Create Contract for Virtual Assistant Customer Service Support Software (VACSS)
NOTE ----
ALL QUESTIONS ARE DUE VIA FEDCONNECT ONLY BY 0900 SEPT 5, 2018..

THIS IS A PRESOLICITAITON NOTICE ONLY AND NOT A SOLICITATION OR REQUEST FOR PROPOSAL DOCUMENT. THE RFP/SOLCITATION PACKAGE WILL BE AVAILABLE AFTER THE CLOSING DATE OF THIS PRE-SOLICITATION NOTICE. PROPOSALS ARE NOT BEING SOLICITED OR ACCEPTED AT THIS TIME. CONTRACTORS SHOULD FOLLOW THE INTRUCTIONS BELOW.
The Social Security administration has a requirement for Virtual Assistant Customer Service Support Software (VACSS). SSA plans to incorporate VACSS technology to help agency staff deal with the increased workload, and also to allow for a better online "self-service" experience for customers. This technology should be capable of undergoing both supervised and unsupervised learning for continuously improving its support capability. It is the agency's intent to procure this requirement utilizing the procedures in the Federal Acquisition Regulation (FAR) Part 15, Contracting by Negotiation. SSA is only interested in a COTS solution, not a development project.
The North American Industry Classification System (NAICS) cade is 511210 SOFTWARE PUBLISHERS. The size standard is $38.5M.
SSA anticipates multiple awards for this effort. The period of performance shall be for 5 years.
This procurement will be solicited on a full and open basis.
It is anticipated that the Request for Proposal will be issued on or about the week of XXX. The selection decision will be based on overall best value to the Government, price and non-price factors considered.
The RFP will be issued under solicitation 28321318R000055
This is a pre-solicitation synopsis available for viewing on both FedBizOpps, and FedConnect. If viewing via FedConnect, interested parties can locate this information by searching under the "Search Public Opportunities Only" option, then type in "28321318R000055"
No hard copies of the solicitation will be available. Potential offerors shall be responsible for monitoring the internet site for release of the solicitation and any amendments. THE GOVERNMENT WILL NOT RESPOND TO ANY INQUIRIES AT THIS TIME.
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