Attachment_3_Labor_Categories.xlsx

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Create Contract for Virtual Assistant Customer Ser
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28321318R00000055
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Sheet1

LABOR CATEGORYDESCRIPTIONANTICIPATED NEED
Months 13-24ANTICIPATED NEED
Months 25-36ANTICIPATED NEED
Months 37-48ANTICIPATED NEED

Months 49-60

Computer Systems Analyst/Programmer
level 3The Computer Systems Analyst/Programmer performs analysis, design, and new construction of next generation IT applications. Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating systems requirements that will allow implementation by the development team and COTS products. Provides application design (including systems requirements), development, testing, and maintenance support for SSA’s programmatic, administrative, business intelligence, and strategic analysis software applications. Knowledge and skills in identifying/fixing problems within existing software, designing/implementing new systems, and enhancing existing applications. Identifies best practices and provide technical support for the following activities: establishing and supporting development environments, which include, but are not limited to, server installation, configuration, maintenance, and trouble-shooting; providing technical briefing and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; providing user support; and conducting research. Provides recommendations and solutions for complex problems throughout all phases of the Systems Development Life Cycle (SDLC). Performs configuration management, software integration, and interpretation of software test results, as well as recommending solutions for unsatisfactory test resultsA total of 40 hours anticipated for the entire 12 month period.A total of 30 hours anticipated for the entire 12 month period.A total of 20 hours anticipated for the entire 12 month period.A total of 10 hours anticipated for the entire 12 month period.
Data/Database Engineer
level3The Data/Database Engineer provides technical database administration support across multiple platforms. Designs, develops, implements, and maintains data repository systems. Develops user training and automate interface capabilities between database systems and other management systems to support the administration of the Agency’s programmatic data. Identifies best practices and provide technical support for the following activities: standardizing data names, definitions, usage, and structures; defining database access controls; managing metadata and data element synonyms; and overseeing database administration efforts as part of a full systems development lifecycle. Provides critical recommendations and solutions from the database administration perspective for complex problems throughout all phases of the Systems Development Life Cycle (SDLC); provide technical briefing and reports; participate in meetings and walkthroughs; analyze problems and provide solutions; provide support to application analysis, development, and validation team(s); and conduct research.A total of 40 hours anticipated for the entire 12 month period.A total of 30 hours anticipated for the entire 12 month period.A total of 20 hours anticipated for the entire 12 month period.A total of 10 hours anticipated for the entire 12 month period.
Information Technology Specialist
level 3The Information Technology Specialist formulates and prepares computer programs used for systems performance measurement and security; participates in the quality assurance review of all new systems development activities; and identifies and provides solutions to technical systems software problems. Possesses hardware and technical software operations knowledge for medium to large scale computer installations; job submission and output criteria and how to debug systems to prevent or resolve errors or malfunctions; data access control techniques and procedures; and machine capabilities and procedures for their effective utilizationA total of 40 hours anticipated for the entire 12 month period.A total of 30 hours anticipated for the entire 12 month period.A total of 20 hours anticipated for the entire 12 month period.A total of 10 hours anticipated for the entire 12 month period.
Subject Matter Expert
level 3The Subject Matter Expert provides advanced technical knowledge and analysis of highly specialized applications and operational environments; high-level functional systems analysis, design, integration, documentation, training, and implementation; and advice on complex problems. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, training and presentation phases. Applies principles, methods, and knowledge of specific functional areas of expertise to specific task order requirements. Makes recommendations and advise on organization-wide system improvements, optimization, or maintenance efforts in the following specialties: Information Systems Architecture, Networking, Telecommunications, Automation, Communications Protocols, Risk Management/Electronic Analysis, Software, Life-Cycle Management, Software Development Methodologies, Modeling and Simulation.A total of 40 hours anticipated for the entire 12 month period.A total of 30 hours anticipated for the entire 12 month period.A total of 20 hours anticipated for the entire 12 month period.A total of 10 hours anticipated for the entire 12 month period.
Systems Security/Network Engineer
level 3The Systems Security/Network Engineer is responsible for the configuration, implementation, and maintenance of various SSA systems/network technologies. Focuses on the administration of the network infrastructure to include desktop PCs; servers; network equipment, including DASD; and software applications. The Systems/Network Administrator/Engineer will identify, assess, and recommend appropriate solutions related to SSA systems/network technologies. Possesses experience with Windows XP/VISTA/2003 Server platforms with an emphasis on Active Directory; strong background in Exchange 2003/2007 messaging system; and Windows scripting skills. Possesses solid knowledge of LAN/MAN/WAN configurations, to include experience with Cisco routers and switches, Internet firewalls, Load Balancers, Network Access Control, and wireless technologies. Experience setting up and managing database systems, such as SQL Server.

The SNE is also responsible for integration and implementation of the computer system security solution. Uses a variety of security techniques, technologies, and tools to design, develop, and implement security solutions into highly sensitive computer systems and networks. Secures information resources and/or provide business continuity assurance for the Agency. Directs or performs vulnerability and risk analysis, and participates in a variety of computer security penetration studies during all phases of the system development life cycle. Provides business systems security support for the following activities: contributing to technical briefings and reports; participating in meetings and walkthroughs; analyzing problems and providing solutions; providing user support; and conducting research. May provide technical direction for cross-agency security initiatives such as Trusted Internet Connection (TIC) compliance, Information Security Continuous Monitoring Mitigation (ISCM), Identity, Credential, and Access Management (ICAM), Anti-Phishing & malware defense (APMD), and Continuous Diagnostics and Mitigation (CDM). Plans, organizes, participates in, and provides direction to a team of specialists in the selection and application of appropriate problem solving methods and techniques. A total of 40 hours anticipated for the entire 12 month period. A total of 30 hours anticipated for the entire 12 month period. A total of 20 hours anticipated for the entire 12 month period. A total of 10 hours anticipated for the entire 12 month period.

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