USA IRL Security Camera Maintenance SLA
Closed Solicitation Posted
- Solicitation number
- W9124C23R0031
- Agency
- MICC Fort Hood Mission and Installation Contracting Command, Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561621 Security Systems Services (except Locksmiths)
- Place of performance
- Columbia, South Carolina 29207, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The contractor will provide a service level agreement (SLA) for the maintenance, repair, and replacement of security camera systems at the US Army Institute for Religious Leadership (USAIRL) Museum, Storage Bays, and Headquarters and Headquarters Company (HHC). The contractor will also provide 24/7 help desk support, on-site technical support, and a 3-year warranty on all newly installed/replaced equipment. The period of performance is one base year of 12 months with two 12-month option years.
Services and products to be provided:
- Maintenance, repair, and replacement of security camera systems.
- 24/7 help desk support.
- On-site technical support.
- 3-year warranty on all newly installed/replaced equipment.
- Regular reports on service repairs, help desk calls or emails, maintenance performed, and any modifications to the security camera system.
Notice text
2 versions
Update #2 · Latest ·
The contractor shall provide service, maintenance, repairs, and/or replacement for the camera systems equipment in in the USAIRL Museum, Storage Bays and HHC. The contractor shall provide next day on-site tech support to repair and replace failed equipment, if necessary. USAIRL will purchase any faulty equipment and the contractor will repair. The contractor shall provide 24 hour 7 days a week help desk line for technical issues and questions for the duration of this contract. The camera system must remain reliable, tamper, vandal, and environmental proof. Must continue to have the ability to view footage at any given time during a recording period of 120 days. The contractor shall provide a 3-year warranty on all newly installed/replaced equipment.
3 different location/NVR Capabilities
BLDG 3205: 45 4K cameras, (11) 7.5 TB, 120 day storage, 48 channels
Museum at 10100: 16 4K cameras, (5) 7.5 TB per drive mirrored, 120 day storage, 36 Channels
Storage at 10100: 10 4K cameras, (4) 7.5 TB per drive mirrored, 120 day storage, 36 Channels
Workstation operating system and monitor size, special devices: Windows 10, 20” desktop monitor at desk, 17 Inch monitor in storage room – 80” Display for 45 cameras
- Mount description
- In-ceiling, Corner, Pole, Exterior, etc.: All cameras are either ceiling or corner mounted, varies by location.
- Will any the camera locations require a lift to service (height greater than 10”)? NO
** Note** Please have all questions submitted by 08-07-2023 and all replies will be posted on 08-08-2023. There will not be a walk-through for this Solitation.
Update #1 ·
The contractor shall provide service, maintenance, repairs, and/or replacement for the camera systems equipment in in the USAIRL Museum, Storage Bays and HHC. The contractor shall provide next day on-site tech support to repair and replace failed equipment, if necessary. USAIRL will purchase any faulty equipment and the contractor will repair. The contractor shall provide 24 hour 7 days a week help desk line for technical issues and questions for the duration of this contract. The camera system must remain reliable, tamper, vandal, and environmental proof. Must continue to have the ability to view footage at any given time during a recording period of 120 days. The contractor shall provide a 3-year warranty on all newly installed/replaced equipment.
3 different location/NVR Capabilities
BLDG 3205: 45 4K cameras, (11) 7.5 TB, 120 day storage, 48 channels
Museum at 10100: 16 4K cameras, (5) 7.5 TB per drive mirrored, 120 day storage, 36 Channels
Storage at 10100: 10 4K cameras, (4) 7.5 TB per drive mirrored, 120 day storage, 36 Channels
Workstation operating system and monitor size, special devices: Windows 10, 20” desktop monitor at desk, 17 Inch monitor in storage room – 80” Display for 45 cameras
- Mount description
- In-ceiling, Corner, Pole, Exterior, etc.: All cameras are either ceiling or corner mounted, varies by location.
- Will any the camera locations require a lift to service (height greater than 10”)? NO
Attachments
| File | Type | Posted |
|---|---|---|
| Solicitation.pdf | ||
| Questions and Answers.pdf | ||
| 1449 Solicitation.pdf | ||
| 2023 Security Camera System PWS.pdf | ||
| Solicitation.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| USA IRL Security Camera Maintenance SLA | Solicitation | |
| Security Camera SLAs | Pre-Solicitation |
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