2023 Security Camera System PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

Standard Level of Agreement (SLA) for Security Camera System for the US Army Institute for Religious Leadership (USAIRL) Headquarters and Headquarters Company (HHC), Museum, and

Storage Bay

Part 1

General Information

1. GENERAL: This is a non-personnel services, SLA contract to provide phone and email support, required preventative maintenance, repairs, and or replacement of Security Cameras for the USAIRL Museum and Storage Bays located at BLDG 10100 Lee Rd and Headquarter and Headquarters Company (HHC) located at BLDG 3205 Magruder Ave. Fort Jackson, SC 29207. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform service, maintenance, repairs, and/or replacement for USAIRL Museum, Storage bays and HHC camera systems as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The USAIRL needs SLAs for all camera equipment in the USAIRL Museum, Storage Bays and HHC.

1.3 Objectives: Provide an SLA for service and maintenance for USAIRL Museum, Storage Bays and

HHC.

1.4 Scope: The contractor shall provide service, maintenance, repairs, and/or replacement for the camera systems equipment in 1.2. The contractor shall provide next day onsite tech support to repair and replace failed equipment, if necessary. USAIRL will purchase any faulty equipment and the contractor will repair. The contractor shall provide 24 hour 7 days a week help desk line for technical issues and questions for the duration of this contract. The camera system must remain reliable, tamper, vandal, and environmental proof. Must continue to have the ability to view footage at any given time during a recording period of 120 days. The contractor shall provide a 3-year warranty on all newly installed/replaced equipment.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (3) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year I Option Year II Option Year III

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how it will be assured that the work complies with the requirement of the contract. The QCP shall be delivered within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The Contractor is required to perform services on holidays.

New Year’s Day Labor Day Juneteenth Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business 24 hours 7 days a week unless the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at USAIRL Museum and storage bays at BLDG 10100 Lee Rd. and HHC BLDG 3205 Magruder Ave., Fort Jackson

SC 29207.

1.6.6 Type of Contract: The government will award a firmed fixed with warranty.

1.6.7 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 0730-1630., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. All Contractor personnel shall be fully clothed, always, while performing these services. Clothing shall be clean and neat in appearance. Contractor personnel shall utilize tact, diplomacy, and courtesy at all times during contact with all persons inside and outside the building.

1.6.11 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall obtain, and wear badges issued by the Contractor during the performance of this contract.

1.6.12 Contractor Travel: Contractor Employee travel and labor expenses will be covered under the terms of the contract.

1.6.13 Other Direct Costs: NA

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 Safety: Contractors will be expected to conform to OSHA and Fort Jackson’s post fire safety requirements. The contractor shall ensure all employees are properly trained on all safety duties needed for proper installation. Also, all contractors will wear personal protective equipment at all times while performing duties on-site. The contractor shall immediately report any situation that could affect the health or safety of employees; including electrical emergencies, utility problems, accidents, or violations of any laws and/or regulations regardless of the size or nature.

1.6.17 Training: Contractors will be required to complete Anti-terrorism (AT)/Force Protection (FP)/Operations Security (OPSEC) training prior to arrival or within 30 days of arrival and complete on-going training as needed. The training websites will be listed in the contract cover sheet.

1.6.18 Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

NOTE: Contractor must furnish all labor, materials and equipment necessary to perform except what is shown under Government Furnish Property (Part 3). Upon completion, Contractor will provide a list of major materials used to perform upon completion of contract work.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY (GP).

Property in the position of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HHC Headquarters and Headquarters Company HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit USAIRL United States Army Chaplain Center & School

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Contractor provides.

3.2 Facilities: The Government will provide access to BLDG 3205.

3.3 Utilities: N/A

3.4 Equipment: Contractor provides.

3.5 Materials: Contractor provides.

3.6 Drawings/Blueprints: USAIRL DOES NOT have drawings or blueprints of the existing camera system.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: N/A

4.3 Materials: The Contractor shall provide materials necessary to perform repairs or maintenance of the security camera systems. The Contractor shall provide trash containers as needed to remove trash and disposable material from the installation. Contractor shall move trash and storage containers, vehicles, materials, and Contractor personnel when required by Government.

4.4 Equipment: The Contractor shall provide the required equipment needed for repairing and/or installation of the security camera system. Equipment includes scissor lifts, ladders, power tools, etc. to perform the work. The Contractor shall provide trash containers as needed to remove trash and dispose of equipment from the installation. Contractor shall move trash and storage containers, vehicles, equipment, and Contractor personnel when required by Government.

4.5 Electrician: The Contractor shall provide a certified electrician to install, move, remove, or replace power if needed to perform the work.

4.6 Construction worker: The Contractor shall provide a certified construction worker if repairs and construction are needed while performing work.

4.7 Painter: The Contractor shall provide a certified painter if repairs and painting are needed while performing work. Paint color and type must match.

4.8 Drywall worker: The Contractor shall provide a certified drywall worker if repairs and drywall are needed while performing work.

4.9 Brick Mason: The Contractor shall provide a certified brick mason if repairs and drilling are needed while performing work.

4.10 Cable installer: The Contractor shall provide a certified cable installer to remove cables and install new cables for the security camera system.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1 Basic Services. The Contractor shall provide services for repair/maintenance for the existing security camera system.

5.2 Security Camera System Requirements

5.2.1 Camera Requirements : replace/repair existing as needed.

5.2.2 Cable Requirements: replace/repair existing as needed.

5.2.3 DVR/NVR: replace/repair existing as needed.

5.2.4 Camera Monitor station: replace/repair existing as needed.

5.2.5 Software

Subscription and perpetual licensing NOT AUTHORIZED

Contractor shall only provide and install product licenses that do not expire All license keys, discs, and manuals will be kept/turned over to the COR.

5.2.6 Maintenance

3 year warranty on labor and equipment for new equipment that may be replaced during this SLA.

1 year plus 2 option years next day onsite repairs (hardware and software) 1 year plus 2 option years 24/7 helpdesk phone number and email for all new hardware/software 1 year plus 2 option years onsite routine maintenance and inspection of equipment every 4 months The Contractor shall provide a summary report of service repairs, help desk calls or emails, maintenance performed, and any modifications to the security camera system monthly to the COR The Contractor shall provide a Findings and Remediation Report after each 4 month onsite tech inspection and maintenance visit to COR, IMO, RMO, and HHC 1SG.

5.2.7 Training and Guides

Provide on-site training for the security camera system when needed Provide a hard copy and electronic training guide for managing the security camera system Provide equipment list hard and electronic copies of all serial numbers with make and model for replaced equipment when performed.

Provide camera list hard and electronic copies with IP, location, serial number, make and model for replaced equipment when performed.

The Contractor shall update changes to the equipment list and training guides if changes are made.

5.3 Disposal of replaced equipment

5.3.1 The Contractor shall be responsible of disposal of material and equipment. The Contractor shall provide a garbage container for the disposal of material and equipment. Fort Jackson is not responsible for disposal of material and equipment related to this contract. The Contractor shall get prior authorization from the COR and USAIRL Logistics for location of the garbage container to be placed onsite and the dimensions and weight of the container. USAIRL Logistics and the COR will need to know 10 days in advance when and where the storage container will be placed on site and when it will be removed. It is the responsibility of the Contractor to have the ability to move the garbage container at any given time as required by the Government, MICC, COR, USAIRL, and Fort Jackson.

5.4 Removal of the faulty security camera equipment (every occurrence when needed)

5.4.1 The Contractor shall remove and dispose of all faulty cabling and/or cameras from security camera system.

5.5 CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

(5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2 Attachment 2/Technical Exhibit 2 – Deliverable Schedule

7.2. Attachment 3/Technical Exhibit 3 – Current Camera Locations

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

0BStandard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The Contractor shall provide a service level agreement for repair, maintenance, replacement for the current camera security system. PWS paragraph 5.1

The contractor shall repair, replace and/or maintain the existing security camera system.

Zero deviation from standard

100% inspection

PRS # 2

The contractor shall provide 24 hour 7 days a week help desk line for technical issues and questions for the duration of this contract.. PWS paragraph 1.4

The contractor shall provide 24 hour 7 days a week assistance.

PRS # 3

The Contractor shall provide a Quality Assurance Report to the COR, IMO, RMO and HHC 1SG. In the report is should reveal all testing done and the results of that testing. Testing should include all components in the security camera system. The performance of the cameras capturing footage in darkness and bright sunlight. The Quality Assurance Report shall be submitted by the Contractor to the COR, IMO, and HHC 1SG immediately after project completion. PWS paragraph 5.6.1

The contractor shall provide a Quality Assurance Report to the COR, IMO, RMO, and HHC 1SG.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To The Contractor shall provide a summary report of service repairs, help desk calls or emails, maintenance performed, and any modifications to the security camera system monthly to the COR PWS paragraph 5.2.6

The 5th of every month.

1 original and 1 copy

PDF, electronic and hard copy

Mail to: USAIRL Attn: Gino N. Carr, BLDG 10100 Lee Road Fort Jackson, SC 29207

Email to:

gino.n.carr.civ@arm y.mil

The Contractor shall provide a Findings and Remediation Report after each 4 month onsite tech inspection and maintenance visit to

COR, IMO, RMO

and HHC 1SG.

PWS paragraph 5.2.6

The 5th of every 4 months

Same as above Same as above Mail to: USAIRL Attn: Gino N. Carr, BDLG 10100 Lee Road, Fort Jackson, SC 29207

Email to:

gino.n.carr.civ@arm y.mil

As needed the Contractor shall provide a training guide for managing the security camera system, an equipment list of all serial numbers with make and model, and a camera list with IP, location, serial number, make and model. PWS Paragraph 5.2.7

Once, immediately after installation.

Same as above PDF, electronic and hard copy, binder

Same as above

TECHNICAL EXHIBIT 3

CURRENT CAMERA LOCATIONS

Outside Cameras:

1. EXIT Side Magruder

2. Command Entrance

3. Boiler Room Stairwell (not working)

4. Front Left, Center (not working)

Gym Cameras:

1. Gym 1 (RM131)

2. Gym 2 (RM132)

3. Gym 3 (RM133)

4. Gym 4 (RM134)

1st Floor Cameras:

1. Main Entrance

2. CQ Desk

3. Computer Lab (RM151)

4. Cadre Hall

5. 1st Floor East

6. 1st Floor Emergency Exit

7. 1st Floor East Stairwell (Upper)

8. 1st Floor East Stairwell (Lower)

9. 1st Floor West Stairwell (Upper)

10. 1st Floor West Stairwell (Lower)

11. Command Hallway-1

12. Command Hallway-2

13. 1st Floor Laundry Room (RM139)

14. Warrior Room Front (RM106)

15. Warrior Room Rear (RM106)

2nd Floor Cameras:

1. 2nd Floor Emergency Exit

2. Female Floor West Hallway

3. Laundry Room (RM216)

4. Female Stairwell (Lower)

5. 2nd Floor Main Entrance (not working)

6. Male Stairwell Access

7. 2nd Floor East Wing Emergency Exit (not working)

8. Female Floor East Hallway

9. Laundry Room (RM234)

3rd Floor Cameras:

1. Male Bay Entrance

2. Male Access Guard

3. 3rd Floor East Emergency Exit

4. Male Floor East Hallway

5. Male Stairwell (Upper)

6. Male Stairwell (Lower)

7. 3rd Floor West Emergency Exit

8. Male Floor West Hallway

9. Laundry Room (RM334)

10. Laundry Room (RM316)

Museum

1. Common Areas (see Museum Curator)

Storage Bays

1. USAIRL Parking Lot (see IMO Div or COR)