Sources Sought Notice/Request for Information: One year service agreement plan for Hamilton Storage Technologies, Inc. Sample Access Manager (SAM) freezers

The U.S. Army Medical Research Acquisition Activity (USMRAA) on behalf of the U.S. Army Medical Research Institute of Infectious Diseases (USAMRIID) is conducting market research to identify any sources with the capability of providing the one year service agreement plan for SAM freezers (manufactured by Hamilton Storage Technologies, Inc.) described herein.

USAMRIID is currently utilizing two (2) SAM freezers that were purchased in September 2008. At this time, USAMRIID is seeking to purchase a service agreement such as the Gold Service Plan offered by Hamilton Company to include the following:

1) Onsite Field Support: Arrive on-site within 48 business hours that the service call is placed with the Customer Service Center.

2) Telephone support: Provide unlimited telephone support during regular work hours

3) Email support: Email responses shall be provided within 24 business hours of the service request

4) Replacement Parts: Provide all replacement parts and labor

5) Preventative Maintenance:
a. One comprehensive preventive maintenance visit
b. Install available software and firmware upgrades during preventive maintenance visit


This is a combined Sources Sought Notice (SSN) and Request for Information (RFI) only.

This SSN/RFI is open to both large and small businesses. The Government is seeking to identify qualified sources under NAICS code 334516 (size standard: 500 employees). Any interested parties should respond to the this SSN/RFI to provide the following information, via email to lisa.m.zarick.civ@mail.mil no later than 5:00 pm Eastern Time, Friday, 10 March 2015.

1) Confirmation/verification that your company is authorized to service Hamilton Storage Technologies, Inc. equipment
2) Data or specification sheet that details the service plan option(s) that meet the requirements listed above.
3) Contact information of individual responding to this announcement.


All interested firms must be registered in System for Award Management (SAM) to be eligible for award of Government contracts. All responses received will be reviewed to determine if other companies (other than Hamilton Company) can satisfy the Government's need. This is not a solicitation for proposals, proposal abstracts, or quotations and no contract will be awarded from this SSN/RFI. No reimbursement will be made for any costs associated with providing information in response to this announcement. No hard copy responses or telephonic questions will be accepted.