Software support agreement (tech connect)

Added: Nov 10, 2010 1:10 pm This notice does NOT constitute a request for proposal, request for quote, or invitation for bid. The intent of this notice is for informational purposes only.



ROCKWELL SOFTWARE SUPPORT (TECH CONNECT) AGREEMENT: The Government's objective is to obtain services, including all labor, material, transportation, equipment, and supervision required to accomplish a software support agreement (Tech Connect Support) for existing Rockwell Automation Software from a licensed Rockwell Automation Distributor for Building 11 at Naval Station Great Lakes, IL as described and as detailed in the Statement of Work that will be provided with the solicitation. The contract that is to be awarded will be for a base period of one year and four (4) option periods of one year for a total of five (5) years.

The anticipated award date is December 15, 2010.



This contract action is for services for which the Government intends to solicit and negotiate with only Englewood Electrical Supply Company (A Division of WESCO Distribution, Inc.) under the authority of FAR 6.302-1, since they are a certified Rockwell Distributor within the Area of Responsibility for Naval Station, Great Lakes, IL.



The work includes, but is not limited to, a Service Level (Support Agreement) Type – DirectConnect SM Support program with the 24x7x365 upgrade option, which extends coverage through after hours, weekends and holidays; provide all updates/upgrades for the licensed software packages covered under this TechConnect Support agreement as media shipments where applicable; provide latest versions of covered software packages and Technical Reference Library DVD upon Contract award.

The period of coverage for this DirectConnectSM Support agreement is one year from the date of contract award and with 4 option years. The Government shall make the determination as to whether or not to exercise these option years, based on the requirements of the Customer.



A. Service Support Requirements



(1) Unlimited Real-Time Phone Support (24x7x365)

(2) Online Live Chat

(3) On Demand PC Sharing

(4) Software Media Shipments

(5) Premium Knowledgebase Content

(6) Unlimited “Ask a Question” Email Support

(7) Technical Support User Forums

(8) Software and Firmware Downloads

(9) Technical Reference Library DVD



The NAICS Code for this procurement is 541511 the annual size standard is $25,000,000.



The proposed contract action is for services for which the Government intends to solicit and negotiate with only one source under the authority of FAR 6.302.

Interested parties may identify their interest and capability to respond to the requirement. This notice of intent is not a request for competitive proposals. However, inquiries received within 5 days after date of publication of this synopsis will be considered by the Government. A determination by the Government not to compete the proposed contract based upon responses to this notice is solely within the discretion of the Government. Information received will normally be considered solely for the purpose of determining whether to conduct a competitive procurement.