Notice of Intent to Sole Source AIDET Customer Service Training- Service Contract

The Department of Veterans Affairs, Network Contracting Office (NCO) 8, intends to award a Sole Source, Firm-Fixed Price contract to The Studor Group LLC to ensure the West Palm Beach VA Medical Center receives AIDET training for staff to and managers.



This contract is to provide AIDET© training for staff to assist the medical center in improving customer service. Contractor will conduct pre-planning session with leadership team; assess each service s current ability with regards to AIDET© skills prior to their training; train staff on AIDET© skills utilizing a variety of training methods; provide coaching sessions with managers and other leaders post staff training; and certify train the trainer on AIDET© so that the medical center can have ongoing AIDET© training post contract period.





SOW Task#

Deliverable Title

Format

Number

Calendar Days After CO Start

1

2500 WPB staff members will be trained on AIDET tactics.

Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor.

Max capacity of 40 attendees per session

First month of the contract.

2

Trainig of 125 WPB leaders on AIDET tactics (managers, supervisors, department heads, section chiefs, assistant and associate directors) will attend additional training focusing on validation and measurement techniques of the new behavior.



Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor.

Max capacity of 40 attendees per session

First month of the contract.

3

Train the trainer sessions of 10-15 employees on AIDET tactic

Classroom style training with education handouts provided by the vendor and possible use of projector, flip chart, and other education tools deemed by the vendor.

Max capacity of 40 attendees

First month of the contract.



















The NAICS Code is 611430.



This notice is NOT a request for quote, a solicitation of offers, or an invitation for bid. The Government does not anticipate receiving responses to this notice; however, this synopsis announcement is being issued for information purposes only and does not constitute a solicitation or request for competitive proposals. This synopsis shall not be construed as an obligation on the part of the Government to acquire any products or services.