New Hires Workstation Surge Support
Closed Pre-Solicitation Posted
- Solicitation number
- RFQ8392
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Lanham, Maryland, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of the Treasury's Internal Revenue Service (IRS) is seeking a contractor to provide deskside support services, including installing current operating systems and standardized applications on laptops and desktops for over 15,000 new IRS hires. The contractor will be responsible for incident management, IT equipment support, inventory management, and network troubleshooting at all IRS locations. The contract will be a firm fixed-price with a 6-month base period and two 1-year option periods. The IRS is conducting market research to determine the feasibility of a small business set-aside and is requesting capability statements from interested parties by May 28, 2024.
This requirement has been set aside for small businesses, including small disadvantaged businesses (SDB), service-disabled veteran-owned small businesses (SDVOSB), women-owned small businesses (WOSB), veteran-owned small businesses (VOSB), and HUBZone small businesses. The NAICS code is 541519 - Other Computer Related Services, with a $30M small business size standard. The IRS has not identified any incumbent contractors, and the total contract value has not been specified.
Notice text
2 versions
Update #2 · Latest ·
This contract will provide deskside support at all IRS locations, installing the most current operating system operating system and other standardized applications on laptops and desktops for all new hires coming on board at the Internal Revenue Service. The contractors will be responsible as requested to work incident management trouble tickets to resolve customer problems with IT equipment and distribution of IT supplies. UNS additionally refreshes laptop and desktop computers for IRS employees with new equipment, on a routine schedule. UNS must also assist in the management of assets in the field as part of its normal operations. This support includes both updating our inventory records with new computer equipment and properly excessing retired computer equipment using IRS procedures and guidelines that already established. The contractors shall be responsible for ensuring network availability is active for all new hires to access the IRS enterprise network at any specified IRS location.
The work was previously performed under 2032H5-21-F-00920. This Contract belonged to Epsilon.
The IRS would like this effort to be small business set aside. We are open to all special interest groups.
Update #1 ·
This contract will provide deskside support at all IRS locations, installing the most current operating system operating system and other standardized applications on laptops and desktops for all new hires coming on board at the Internal Revenue Service. The contractors will be responsible as requested to work incident management trouble tickets to resolve customer problems with IT equipment and distribution of IT supplies. UNS additionally refreshes laptop and desktop computers for IRS employees with new equipment, on a routine schedule. UNS must also assist in the management of assets in the field as part of its normal operations. This support includes both updating our inventory records with new computer equipment and properly excessing retired computer equipment using IRS procedures and guidelines that already established. The contractors shall be responsible for ensuring network availability is active for all new hires to access the IRS enterprise network at any specified IRS location.
Files
| File | Type | Posted |
|---|---|---|
| RFQ 8392 Draft PWS.docx | DOCX document | |
| I_05 Sources Sought Notification.docx | DOCX document | |
| Sources Sought Questionaire.xlsx | XLSX spreadsheet |
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