I_05 Sources Sought Notification.docx

SOURCES SOUGHT

FOR

DEPARTMENT OF TREASURY

NH Workstation Surge Support

2032H5-24-?-TBD

1. Purpose

This announcement constitutes a SOURCES SOUGHT for informational and planning purposes only. THIS IS NOT A REQUEST FOR PROPOSAL OR SOLICITATION OF ANY KIND. Information gathered will be considered in order to determine the feasibility of a small business( i.e SB,SDB,SDVOSB,WOSB, VOSB, HUBZONE) providing the necessary support, whether adequate competition exists to set-aside the competition for small business, and the most appropriate contract vehicle. Large businesses are not precluded from responding to this SOURCES SOUGHT. The information requested will be used within the Internal Revenue Service (IRS) to facilitate decision making and will not be disclosed outside the IRS.

The agency is not seeking or accepting unsolicited proposals for this requirement. This notice should not be construed as a commitment of any type by the Government to take or not take any action. Please note the Government will not be responsible for any costs incurred by interested parties in responding to this Sources Sought Notice.

2. Background

The NAICS for this effort is 541519, Other Computer Related Services. The Small Business Administration small business size standard for NAICS code 541519, Other Computer Related Services, is $30.0 million. The acquisition strategy of this requirement has not yet been determined.

A draft Performance Work Statement (PWS) has been attached for your reference. The Government seeks comments from industry regarding the draft PWS in order to clarify any ambiguities. These comments are excluded from the White Paper page limitation.

3. White Paper

Interested parties are requested to submit a capabilities statement in the format of a White Paper as outlined below. The White Paper should be concise (no more than 5 pages) and address only the information requested below (title pages, cover letter, etc., will not count against the 5-page limit). Again, this information will support market research activities within Department of Treasury. The White Paper should have an attachment that includes the questions below.

A. Company Information: Name, address, telephone number, POC name and email address, CAGE code and business size (for small businesses include socioeconomic status).

B. Identify if you have a GWAC contract vehicle(s) and Federal Supply Schedule(s) your company has under which this requirement could be awarded.

C. Description of your company’s capability and experience to perform the work described in the attached PWS. Include supporting information which demonstrates your capabilities to meet the requirements of the PWS tasks. Supporting information shall not reiterate the language of the tasks provided in the PWS; rather it shall provide details regarding your company’s capabilities to execute these tasks. The Government is not asking for disclosure of specific or detailed innovative solutions; however, a specific example would assist the Government with this Sources Sought notification. The contractor shall provide an answer to the following questions in the separate attachment.

· Will the Contractors be able to provide installing/configuring the most current operating system and other IRS standard business applications on laptops and desktops for new hired employees. Contractor staff shall provide support to the UNS organization for the deskside incident management process and routine installation of IT computer and telephone equipment.

· Can the Contractor provide support for resolving customer problems with their deskside IT equipment, including laptops, desktops, telephones, printers and scanners?

· Can the Contractor provide support for break/fix and routine replacement of equipment, maintain electronic inventory, surplus inventory, and ensure replacement equipment performs as required?

· Will the Contractor be able to distribute IT Tier III peripheral equipment supplies (network printer toner, etc.)?

· Can the Contractor support the maintenance of local and wide area network components?

· Can the Contractor provide personnel who shall evaluate the sources of Demand Management for EFO services and the resources available for delivering services?

· Can the Contractor refine the response process developed per the Information Technology Infrastructure Library (ITIL) Continuous Improvement process, incorporating feedback and lessons learned? The Contractor shall use the process to support EFO’s mission to respond credibly and effectively to requests for services.

· Will the Contractors be able to assigned to support the IRS War Room Operations? These contractors shall be able to operate the most current operating system, configure desktop administration of laptops and desktops, printers, scanners to support other technicians that may encounter problems with supporting any of our IRS users. The War Room contractors shall be responsible for providing updates to various incidents and developing weekly reports on incidents tickets that were assigned/resolved by the War Room. The contractors shall be responsible for managing email, skype, and phone, walk-ins for any technician needing support to address a problem impacting their ability to complete their assigned work. The contractors shall be responsible for providing ad hoc reports as requested by the government management personnel.

D. Is the NAICS code 541519, Other Computer Related Services. a good fit for the requirement as described? Please provide your recommendation if not deemed appropriate.

E. Any other information deemed useful to this requirement.

4. Response Instructions

Responses to this Sources Sight via White Paper with the attachment must be submitted to the POC listed below via e-mail no later than 12:00 PM EST, May 28, 2024.

Ke’Shae Perry Contracting Specialist KeShae.N.Perry@irs.gov

CC: Tracy Amos Contract Officer tracy.a.amos@irs.gov

Oral submissions of information are not acceptable and will not be accepted in response to this notification.