KC HAMR Service Line Training

Added: Jun 24, 2014 11:40 am The Department of Veterans Affairs Kansas City VA Medical Center VAMC seeks to award a contract for Soft Skills training. The training will be role based on actual events. The awardee of this contract will be provided additional information to prepare the scenarios. This is a total small business set aside. The applicable NACIS code is 611430 and the PSC code is U001.



Scope: The scope of this contract will include two 2-day sessions, which will total four (4) training sessions. Each session will approximately have 30 - 45 participants each. KCVAMC would like the two 2-day session tentatively scheduled for July and August. The training should have actual role play and scenarios from Department of Veterans Affairs (VA) facilities throughout the nation.



Details/Specifications:

KCVAMC has requested that the training depict scenarios that will be drawn specifically from negative reports of contact that were reported as recurring at the Medical Center. The reports of contact will be provided to the Contractor in advance. The training should have role play that will be specific to the healthcare environment, provides action oriented hands on vignettes, examines practical techniques for managing communication/confrontations, and is beneficial for all employee levels, groups, and service lines. During a season of veterans returning home from war, all of our employees will be able to better identify with our customers' needs and realize how their behavior can affect their performance, as well as the communication with our veterans and with each other.

Location and POC: The contractor shall provide the training at the KCVAMC, 4801 E Linwood Blvd, Kansas City, MO 64128. POC: Genevieve Joson, Deputy Chief, HAMR at 816-922-2429. Prospective offerors must submit their proposal electronically by the response date and time July 8, 2014, 12:00 P.M. to Arnold Payne at arnold.payne@va.gov.