IRWorks Service Now ESM
Closed Pre-Solicitation Posted
- Solicitation number
- IRWorksSS3757
- Agency
-
Internal Revenue Service
Department of the Treasury
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Lanham, Maryland 20706, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Internal Revenue Service (IRS) is seeking information from potential sources to provide strategic guidance and design support for the agency's ServiceNow enterprise service management (ESM) platform, known as the "IRWorks" system. The IRS is primarily interested in small businesses with expertise in implementing and supporting the IRWorks platform. The key objectives are to enable and facilitate internal IRS operations and services to taxpayers through the ServiceNow platform, including planning, migration, operations and maintenance, configuration and development, training, and service integration. The IRS anticipates issuing a Request for Proposal in the third quarter of fiscal year 2024 to obtain contractor support services for the IRWorks implementation, adoption, consulting, and ongoing support.
This opportunity does not have a set-aside designation, and the IRS is not currently seeking proposals or accepting unsolicited proposals. The North American Industry Classification System (NAICS) code for this requirement is 541519 Other Computer Related Services, with a size standard of $34 million. The IRS is primarily interested in responses from small businesses and has not identified any potential incumbents or current contractors. The budget range for this requirement has not been specified.
Notice text
This SSN is issued solely for information and planning purposes – it does not constitute a Request for Quote (RFQ) or a promise to issue an RFQ in the future. This SSN does not commit the Internal Revenue Service (IRS) to contract for any supply or service whatsoever. Further, the agency is not at this time seeking proposals and will not accept unsolicited proposals. This SSN is being published to identify potential sources capable of providing services support needed for ongoing migration, integration, and improvements to the IRWorks ServiceNow ESM platform used by the Internal Revenue Service (IRS). The contractor shall have expertise with in-depth experience implementing the IRWorks platform and provide strategic guidance and design support aligned with the IRS requests and the platform capabilities. Looking primarly for small businesses to respond.
Files
| File | Type | Posted |
|---|---|---|
| I_ 05 Sources Sought Notice IRWorks- updated 5.1.pdf | ||
| IRWorks Sole Source Draft PWS for posting.pdf |
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