I_ 05 Sources Sought Notice IRWorks- updated 5.1.pdf

This is a Sources Sought Notice (SSN) for market research purposes only.

This SSN is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This SSN does not commit the IRS to contract for any supply or service. Further, the agency is not at this time seeking proposals and will not accept unsolicited proposals. This SSN is being published to identify potential sources capable of providing support Information Technology (IT) services for the Enterprise Services Branch (ESB) of the Internal Revenue Service (IRS).

Responders are advised that the agency will not pay for any information or administrative costs incurred in response to this SSN; all costs associated with responding to this SSN will be solely at the interested party’s expense. Not responding to this SSN does not preclude participation in any future RFP, if any is issued. It is the responsibility of the potential offerors to monitor the agency sources for additional information.

Background The Internal Revenue Service (IRS ) has deployed a new Enterprise Service Management (ESM) platform to simplify and consolidate systems, while simultaneously improving the user experience for IRS employees and contractors. This platform is a Software-as-a-Service (SaaS) solution with extensive capabilities for use by the IRS.

The purpose of this requirement is to obtain services support needed for ongoing migration, integration, and improvements to the ServiceNow ESM platform capabilities. The contractor shall have expertise with in-depth experience implementing the IRWorks platform and provide strategic guidance and design support aligned with the IRS requests and the platform capabilities. To support these requests and streamline the adoption of these new capabilities in a way that is quick and sustainable, the Agency is requesting subject matter expertise to support the planning, management, and oversight of several concurrent initiatives.

The anticipated requirement will be issued for a twelve (12) month Base Year.

Objective

No decision has yet been finalized regarding the small business strategy for this acquisition. The purpose of this SSN is to identify interested vendors with capabilities to meet all the Government requirements at a fair market price. The agency anticipates awarding a Task Order to obtain contractor support services for IRWorks (Service Now) implementation, adoption, consulting, and ongoing support.

The agency anticipates that it will issue an RFP in the third Quarter of FY24. Vendors’ SSN responses shall be sent to Contract Specialist, Aleece Evans, at Aleece.D.Evans@irs.gov on or before Thursday, May 16 2023, 3PM EST. The agency is not seeking marketing information and will not review it.

Submission Instructions

The North American Industry Classification Systems (NAICS) Code proposed for the requirement is 541519 Other Computer Related Services with a size standard of $34M.

The Government requests that all interested parties submit the information outlined below.

1. Contractor Name

2. Address

3. Point of Contact (POC)

4. POC phone number and e-mail address

5. DUNS number and CAGE

6. Brief description of the company's business size (i.e., annual gross revenue for the prior three (3) years) to include all Small Business information (if applicable)

7. Current Government Wide vehicles held as Prime.

8. No more than three (3) corporate experiences in similar size, scope and complexity to the enclosed

PWS scope shall be submitted. The corporate experience shall demonstrate the company’s experience in completing the information as stated in Section 3 of the draft PWS included in this announcement. Contractors shall include the contract number, funded dollar value(s), period of performance, and a relevant scope summary.

9. Page limit and formatting requirements: The company's standard format is acceptable; however, the limit for all responses shall be seven (7), 11 font size, 8 ½ x 11-inch pages.

If you have any questions, please contact Aleece Evans at Aleece.D.Evans@irs.gov mailto:Michele.N.Evans@irs.gov mailto:Michele.N.Evans@irs.gov