Biomerieux VITEK MS Preventative Maintenance Service

The United States Army Medical Research Acquisition Activity (USAMRAA)intends to negotiate on a sole source basis, IAW FAR 6.302-1(a), with Biomerieux located at 100 RODOLPHE ST DURHAM, NC, 27712-9402 , as the only responsible source that can provide Walter Reed Army Institute of Research provide preventative maintenance (PM) services for a Biomerieux VITEK MS instrument.

The aim of the preventative maintenance services is to minimize equipment downtime; a failure of equipment could negatively impact critical mission. The contractor shall conduct one key task with the quality and specifications described in the PWS and QASP. The contractor shall provide quality preventative maintenance services to three instruments, namely (a) the Bruker Biotyper, (b) the Smart Biotyper, and (3) the MBT Galaxy. The contractor shall provide periodic site visits to provide comprehensive maintenance to the three instruments. Services shall be provided at the locations specified, and according to the performance targets and standards specified in the QASP. The contractor shall conduct additional on-site visits from Monday thru Friday and 24 business hours on-site after diagnosis.

The contractor shall provide data system coverage (PC, monitor, printer), as well as a depot unit for next day shipping of replacement equipment in the event of a four-day period of downtime. Additionally, the contractor shall provide a 1-800 Hotline for appointments/technical service support during normal business hours from 8AM to 5PM Eastern Standard Time (EST) from Monday thru Friday. The contractor shall also provide a technical support hotline outside of normal business hours (e.g., 5PM-12AM EST weekdays, 9AM -9PM EST on weekends excluding holidays.

The period of performance is a base year plus four (4) option periods. The base period ends 1 year from date of contract award.