B550--NCA Customer Satisfaction Survey. Base plus 4 years.

RFQ FOR COMMERCIAL ITEMS

GENERAL INFORMATION

Document Type: Combined Synopsis Solicitation

Solicitation Number: 36C78621Q0056

Post Date: 12/21/2020

Original Response Date: 01/08/2021 4:00 pm Eastern Standard Time

Applicable NAICS: 541820

Classification Code: B550

Set Aside Type: SDVOSB

Period of Performance: Date of Award through 365 days with Four Option Years if exercised.

Issuing Contracting Office: Department of Veterans Affairs

National Cemetery Administration, Contract Services

18434 Joplin Road

Triangle, VA 22172

Place of Performance: Virtual. Winning vendor will work with the National Cemetery Administration but is not required to be locally established. Wage rates for Washington DC are attached. However, the wage rates for the area in which the work is ultimately performed will prevail.

Attachments: Statement of Work

Sample NCA2020 MPS English Survey

Sample NCA2020 FD English Survey

Sample NCA2020 State and Tribal English Survey

Sample NCA2020 NOK English Survey

Past Performance Questionnaire

DC Wage Determination (The wage determination provided is for the Washington DC area, but will be amended to the local area of the winning bidder upon issuance of the award.)

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6 as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This solicitation is issued as a Request for Quotes (RFQ), solicitation number 36C78621Q0056.

This solicitation incorporates provisions and clauses in effect through Federal Acquisition Circular (FAC) 2021-02 Effective 23 Oct 2020.

NORTH AMERICAN INDUSTRIAL CLASSIFICATION SYSTEM (NAICS) CODE:

The (NAICS) code for this procurement is 541820. The business size standard number of employees is $16.5 Million.

This notice shall not be construed as a commitment by the Government to ultimately award a contract, nor does it restrict the Government to a particular acquisition approach.

The U.S. Department of Veteran Affairs, National Cemetery Administration, anticipates the award of a Firm Fix Priced Contract for the National Cemetery Administration s Customer Satisfaction Survey.

RESPONSE TO REQUEST FOR QUOTATION (RFQ): Quotes are due to the Contracting officer no later than January 8, 2021, 4:00 PM EST. Responses to this announcement will result in a Firm-Fixed Priced Contract. The Government intends to make award without discussions. All information submitted in response to this announcement is voluntary and the Government will not pay for information provided nor will it compensate any respondent for any cost incurred in developing information provided for the Government. Offerors are responsible for obtaining any and all amendments or additional information concerning this announcement at beta.sam.gov.

SOLICITATION QUESTIONS:

All questions regarding this solicitation are to be submitted to the Contracting Officer, via email, no later than close of business December 28, 2020. Questions pertaining to this announcement shall be sent by email to: Paul.Zagaruyka@va.gov Telephone inquiries will not be accepted.

PRICE SCHEDULE: Fill in the unit price and total price for each CLIN. See the Statement of Work for additional details for each CLIN. Fill in the total for the base and each option year at the end of each section. Fill in the total for the base and four options at the end of the schedule. Optional tasks 1 and 2 are not mandator but can be provided. Optional Tasks 1 and 2 will not be evaluated for award.

TASK NUMBER and TITLE

Draft

Final

UI

Price per UI

Total Price

The dates provided are subject to change based on the direction of the CO.

BASE YEAR:

CLIN 0001 TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

JB

$

$

Deliverable 1A: Work Plan

14 days after DOA

5 days after receiving NCA comments

Deliverable 1B: Monthly Progress Reports

5th day of month

3 days after receiving NCA comments

Deliverable 1C.A: Annual Report

30 days before the end of the POP

Last Day of POP

Deliverable 1C.B: Compilation of Deliverables

NA

Last Day of POP

Deliverable 1D: Weekly Agenda

Agendas due 3 business days before meeting

Revised agenda due within 24 hours of meeting.

Deliverable 1E: Minutes of Weekly Conference Calls

3 days after weekly call

2 days after receiving NCA comments

CLIN 0002 TASK 2: KICK-OFF MEETING WITH NCA

JB

$

$

Deliverable 2A: Kick-Off Agenda

NLT 10 days after DOA

2 days after NCA comments

Deliverable 2B: Kick-Off Summary Report

5 days after Kick Off

5 days after receiving NCA comments

CLIN 0003 TASK 3: TECHNICAL SPECIFICATIONS

JB

$

$

Deliverable 3A: Review of Technical Specifications

14 days after DOA

3 days after receiving NCA comments

Deliverable 3B: Technical Specifications

2/22

3/31 first version

Updated version with supplement as directed by COR throughout POP to reflect fielding for 2021 interments

CLIN 0004 TASK 4: SURVEY INSTRUMENTS

JB

$

$

Deliverable 4A.1: Survey Review for NOK NC, STVC, and MPS

2/1

5 days after receiveing NCA comments

Deliverable 4A.2: Survey Review for FD

2/15

3/1

Deliverable 4B: Comprehensive Cemetery Lists

2/22

2/26

CLIN 0005 TASK 5: SPANISH TRANSLATION

JB

$

$

Deliverable 5A.1: Spanish Surveys for NOK NC, STVC, and MPS

2/15

5 days after receiveing NCA comments

Deliverable 5.A.2: Spanish Surveys for FD

2/25

3 days after receiving NCA comments

CLIN 0006 TASK 6: WEB SURVEY

JB

$

$

Deliverable 6A.1: Web Survey Design for NOK NC, STVC, and MPS

3/1

3/1

Deliverable 6A.2: Web Survey Design for FD

3/15

3/29

Deliverable 6B.1: Survey Demonstration, Testing, and Refinement for NC, STVC, MPS

NOK 2020 Interments

3/24

2 days after receiving NCA comments

NOK First half of 2021 Interments

9/1

2 days after receiving NCA comments

Deliverable 6B.2: Survey Demonstration, Testing, and Refinement for FD

4/2

2 days after receiving NCA comments

CLIN 0007 TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

JB

$

$

Deliverable 7A: Evidence of Scanning and Data Capture for Interments Years

NOK Surveys 2020 Interments

3/15

2 days after receiving NCA comments

NOK First half of 2021 Interments

8/20

2 days after receiving NCA comments

Deliverable 7B.1: NC, STVC, and MPS NCA Surveys and Documents -Electronic or NOK NC, STVC, and MPS

NOK 2020 Interments

2/15

3 days after receiving NCA comments

NOK First half of 2021 Interments

8/15

3 days after receiving NCA comments

Deliverable 7B.2: FD Survey and Documents-Electronic for NOK NC, STVC, and MPS

2/25

3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NOK NC, STVC,and MPS

NOK 2020 Interments

3/5

3 days after receiving NCA comments

NOK First half of 2021 Interments

8/25

3 days after receiving NCA comments

Deliverable 7C.2: Camera-Ready and Documents for FD

3/8

3 days after receiving NCA comments

CLIN 0008 TASK 8: SAMPLES FOR SURVEYS

JB

$

$

Deliverable 8A: Sampling Plan

2/1

3 days after receiving NCA comments

Deliverable 8B.1: Sampling Frame Preparation for NOK NC, STVC, and MPS

Continuous throughout POP

Deliverable 8B.2: Sampling Frame Preparation for FD

Continuous throughout POP

Deliverable 8C: Sampling for NOK NC, STVC, and MPS

2020 Interment Fielding

3/1

3 days after receiving NCA comments

2021 Interment first 6 months of 2021

8/15

3 days after receiving NCA comments

CLIN 0009 TASK 9: SURVEY ADMINISTRATION

JB

$

$

Deliverable 9A: Master Schedule for Mailing of All Surveys and All Waves

for 2020 interments and first half of 2021 interments

1/30

3 days after receiving NCA comments

The fielding dates of April 15, 2021 for 2020 interments and October 1, 2021 for first half of 2012 interments shall be assumed.

Deliverable 9B: Respondent File

As directed by COR based on Master Schedule

CLIN 0010 TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

JB

$

$

Deliverable 10A: Frequently Asked Questions

2/15

3 days after receiving NCA comments

Deliverable 10B: Log and Breakdown

Throughout POP once fielding begins

CLIN 0011 TASK 11: WEEKLY FIELDING REPORT

JB

$

$

Deliverable 11A: Weekly Fielding Report Templates

4/9

3 days after receiving NCA comments

Deliverable 11B: Weekly Fielding Report

Throughout data collection period

Deliverable 11C: Daily Return Rate

Throughout data collection period

CLIN 0012 TASK 12: SURVEY ANALYSES

JB

$

$

Deliverable 12A: Testing Recommendations

5/1

5 days after receiving NCA comments

Deliverable 12B: Testing Results Report

7/30

5 days after receiving NCA comments

CLIN 0013 TASK 13: SEMIANNUAL REPORTS FOR NOK

JB

$

$

Deliverable 13A: Semiannual Report Templates for for NOK NC, STVC, and MPS

4/152/2021

5 days after receiving NCA comments

Deliverable 13B: Semiannual Reports

First 6 months fielding for 2020 interments

TBD

3 days after receiving NCA comments

Second 6 months fielding for 2020 interments

TBD

3 days after receiving NCA comments

First 6 months fielding for 2021 interments

See above

CLIN 0014 TASK 14: STRATEGIC MEASURES REPORT

JB

$

$

Deliverable 14A: Strategic Report Templates

4/15

5 days after receiving NCA comments

Deliverable 14B: Strategic Measure Annual Report

8/18

3 days after receiving NCA comments

CLIN 0015 TASK 15: ANNUAL NATIONAL REPORTS

JB

$

$

Deliverable 15A: Annual Report Templates

Indicated below by survey-type

National Cemetery Annual Template

4/30

5 days after receiving NCA comments

MPS Annual Template

5/30

5 days after receiving NCA comments

STV Annual Template

6/15

5 days after receiving NCA comments

Deliverable 15B: Preliminary National Reports

8/8

3 days after receiving NCA comments

Deliverable 15C: Final National Reports

8/15

3 days after receiving NCA comments

CLIN 0016 TASK 16: NC DISTRICT REPORTS

JB

$

$

Deliverable 16A: NC District Templates

5/30

5 days after receiving NCA comments

Deliverable 16B: Preliminary NC District Reports

8/18

3 days after receiving NCA comments

Deliverable 16C: Final NC District Reports

8/30

3 days after receiving NCA comments

CLIN 0017 TASK 17: STVC STATE REPORTS

JB

$

$

Deliverable 17A: STVC State Template

6/30

5 days after receiving NCA comments

Deliverable 17B: Preliminary STVC State Reports

9/1

3 days after receiving NCA comments

Deliverable 17C: Final STVC State Reports

9/10

3 days after receiving NCA comments

CLIN 0018 TASK 18: ANNUAL NC CEMETERY REPORTS

JB

$

$

Deliverable 18A: NC Cemetery Report Template

5/15

5 days after receiving NCA comments

Deliverable 18B: Preliminary NC Reports

8/18

3 days after receiving NCA comments

Deliverable 18C Final NC Reports

8/30

3 days after receiving NCA comments

CLIN 0019 TASK 19 STVC CEMETERY REPORTS

JB

$

$

Deliverable 19A: STVC Cemetery Report Template

7/10

5 days after receiving NCA comments

Deliverable 19B: Preliminary STVC Cemetery Reports

9/1

3 days after receiving NCA comments

Deliverable 19C: Final STVC Cemetery Reports

9/10

3 days after receiving NCA comments

CLIN 0020 TASK 20: BRIEFINGS

JB

$

$

Deliverable 20A: Briefing Templates (NC, MPS, STVC)

10/1

5 days after receiving NCA comments

Deliverable 20B: Briefing Documents

10/15

3 days after receiving NCA comments

Deliverable 20C: Virtual Attendnace at Breifings

TBD

CLIN 0021 TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

JB

$

$

Deliverable 21A: Annual Report Data Submission Report Table of Contents

10/15

3 days after receiving NCA comments

Deliverable 21B: Annual Report Data Submission

10/30

5 days after receiving NCA comments

* Days are indicated in calendar days unless otherwise specified. If the due date falls on a weekend or holiday, the deliverable is due on the next business day. Specific dates shall be incorporated in the Work Plan (Task 1A).

Total Base Year:

0.00

OPTION YEAR 1:

CLIN 1001 TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

JB

$

$

Deliverable 1A: Work Plan

10 days after DOA

5 days after receiving NCA comments

Deliverable 1B: Monthly Progress Reports

5th day of month

3 days after revisions requested

Deliverable 1C.A: Annual Report

30 days before the end of the POP

Last Day of POP

Deliverable 1C.B: Compilation of Deliverables

NA

Last Day of POP

Deliverable 1D: Weekly Agenda

Agendas due 3 business days before meeting

Revised agenda due within 24 hours of meeting.

Deliverable 1E: Minutes of Weekly Conference Calls

3 days after weekly call

2 days after NCA comments

CLIN 1002 TASK 2: KICK-OFF MEETING WITH NCA

JB

$

$

Deliverable 2A: Kick-Off Agenda

NLT 10 days after DOA

2 days after NCA comments

Deliverable 2B: Kick-Off Summary Report

5 days after Kick Off

5 days after receiving NCA comments

CLIN 1003 TASK 3: UPDATE TECHNICAL SPECIFICATIONS

JB

$

$

Deliverable 3A.1: Recommendations for NOK, STVC, MPS

6/1

3 days after receiving NCA comments

Deliverable 3A.2: Recommendations for FD**

12/15

3 days after receiving NCA comments

Deliverable 3B: Updated Comprehensive Technical Specifications

6/1

5 days after receiving NCA comments

CLIN 1004 TASK 4: SURVEY INSTRUMENTS

JB

$

$

Deliverable 4A.1: Survey Review for NOK, STVC, MPS (For October Fielding)

7/1

3 days after receiving NCA comments

Deliverable 4A.2: Survey Review for FD

12/15

3 days after receiving NCA comments

Deliverable 4B: Comprehensive Cemetery Lists

2/1

3 days after receiving NCA comments

CLIN 1005 TASK 5: SPANISH TRANSLATION

JB

$

$

Deliverable 5A.1: Spanish Surveys for NOK, STVC, MPS

8/15

3 days after receiving NCA comments

Deliverable 5A.2: Spanish Surveys for FD

1/5

3 days after receiving NCA comments

CLIN 1006 TASK 6: WEB SURVEY

JB

$

$

Deliverable 6A.1: Web Survey Design for NOK Surveys

Noted below

For April Fielding

3/1

3 days after receiving NCA comments

For October Fielding

8/30

3 days after receiving NCA comments

Deliverable 6A.2: Web Survey Design for FD

11/15

3 days after receiving NCA comments

Deliverable 6B.1: S Survey Demonstration, Testing, and Refinement for NOK NC, STVC, MP

Noted below

For April Fielding

8/30

3 days after receiving NCA comments

For October Fielding

9/15

3 days after receiving NCA comments

Deliverable 6B.2: Survey Demonstration, Testing, and Refinement for FD

1/10

3 days after receiving NCA comments

CLIN 1007 TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

JB

$

$

Deliverable 7A: Evidence of Scanning and Data Capture

2 weeks before every fielding period

Deliverable 7B.1: NCA Surveys and Documents -Electronic for NOK NC, MPS, STVC

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

Deliverable 7B.2: Survey and Documen-Electronic for FD

1/10

3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NOK NC, MPS, STVC

Noted below

For April Fielding

2/20

3 days after receiving NCA comments

For October Fielding

8/20

3 days after receiving NCA comments

Deliverable 7C.2: Camera-Ready Surveys and Documents for FD

1/15

3 days after receiving NCA comments

CLIN 1008 TASK 8: SAMPLES FOR SURVEYS

JB

$

$

Deliverable 8A: Sampling Plan

7/1

3 days after receiving NCA comments

Deliverable 8B.1: Sampling Frame Preparation for NOK NC, MPS, STVC

Continuous throughout

For April Fielding

2/1

3 days after receiving NCA comments

For October Fielding

8/1

3 days after receiving NCA comments

Deliverable 8B.2: Sampling Frame Preparation for FD

Continuous throughout

Deliverable 8C: Sampling for NOK NC, STVC, and MPS

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

CLIN 1009 TASK 9: SURVEY ADMINISTRATION

JB

$

$

Deliverable 9A: Master Schedule for Mailing of All Surveys and All Waves (For new year of interments that begins in October)

6/1

3 days after receiving NCA comments

Deliverable 9B: Respondent File

As requested by COR

CLIN 1010 TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

JB

$

$

Deliverable 10A: Frequently Asked Questions

4/1

3 days after receiving NCA comments

Deliverable 10B: Log and Breakdown

Throughout POP once fielding begins

CLIN 1011 TASK 11: WEEKLY FIELDING REPORT

JB

$

$

Deliverable 11A: Weekly Fielding Report Templates

2/1

3 days after receiving NCA comments

Deliverable 11B: Weekly Fielding Report

Throughout data collection period

Deliverable 11C: Daily Return Rate

Throughout data collection period

CLIN 1012 TASK 12: SURVEY ANALYSES

JB

$

$

Deliverable 12A: Testing Recommendations

5/1

5 days after receiving NCA comments

Deliverable 12B: Testing Results Report

7/30

5 days after receiving NCA comments

CLIN 1013 TASK 13: SEMIANNUAL REPORTS FOR NOK

JB

$

$

Deliverable 13A: Semiannual Report Templates

7/1

5 days after receiving NCA comments

Deliverable 13B: Semiannual Reports

Noted below

First 6 months fielding for NOK

TBD

3 days after receiving NCA comments

Second 6 months fielding for NOK

TBD

3 days after receiving NCA comments

CLIN 1014 TASK 14: STRATEGIC MEASURES REPORT

JB

$

$

Deliverable 14A: Strategic Report Templates

4/15

5 days after receiving NCA comments

Deliverable 14B: Strategic Measure Annual Report

8/18

3 days after receiving NCA comments

CLIN 1015 TASK 15: ANNUAL NATIONAL REPORTS

JB

$

$

Deliverable 15A: Annual Report Templates

Indicated below by survey-type

National Cemetery Annual Template

4/30

5 days after receiving NCA comments

MPS Annual Template

5/30

5 days after receiving NCA comments

STV Annual Template

6/15

5 days after receiving NCA comments

Deliverable 15B: Preliminary National Reports

8/8

3 days after receiving NCA comments

Deliverable 15C: Final National Reports

8/15

3 days after receiving NCA comments

CLIN 1016 TASK 16: NC DISTRICT REPORTS

JB

$

$

Deliverable 16A: NC, District Template

5/30

5 days after receiving NCA comments

Deliverable 16B: Preliminary NC District State Report

8/18

3 days after receiving NCA comments

Deliverable 16C: Final NC District Report

8/30

3 days after receiving NCA comments

CLIN 1017 TASK 17: STVC STATE REPORTS

JB

$

$

Deliverable 17A: STVC State Template

6/30

5 days after receiving NCA comments

Deliverable 17B: Preliminary STVC State Reports

9/1

3 days after receiving NCA comments

Deliverable 17C: Final STVC State Reports

9/10

3 days after receiving NCA comments

CLIN 1018 TASK 18: ANNUAL NC CEMETERY REPORTS

JB

$

$

Deliverable 18A: NC Cemetery Report Template

5/15

5 days after receiving NCA comments

Deliverable 18B: Preliminary NC Reports

8/18

3 days after receiving NCA comments

Deliverable 18C: Final NC Cemetery Reports

8/30

3 days after receiving NCA comments

CLIN 1019 TASK 19 STVC CEMETERY REPORTS

JB

$

$

Deliverable 19A: STVC Cemetery Report Template

7/10

5 days after receiving NCA comments

Deliverable 19B: Preliminary STVC Cemetery Reports

9/1

3 days after receiving NCA comments

Deliverable 19C: Final STVC Cemetery Reports

9/10

3 days after receiving NCA comments

CLIN 1020 TASK 20: BRIEFINGS

JB

$

$

Deliverable 20A: Briefing Templates

10/1

5 days after receiving NCA comments

Deliverable 20B: Briefing Documents

10/15

3 days after receiving NCA comments

Deliverable 20C: Virtual Attendance at Breifings

TBD

CLIN 1021 TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

JB

$

$

Deliverable 21A: Annual Report Data Submission Report Table of Contents

10/15

3 days after receiving NCA comments

Deliverable 21B: Annual Report Data Submission

10/30

TOTAL OPTION YEAR 1:

0.00

OPTION YEAR 2:

CLIN 2001 TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

JB

$

$

Deliverable 1A: Work Plan

10 days after DOA

5 days after receiving NCA comments

Deliverable 1B: Monthly Progress Reports

5th day of month

3 days after revisions requested

Deliverable 1C.A: Annual Report

30 days before the end of the POP

Last Day of POP

Deliverable 1C.B: Compilation of Deliverables

NA

Last Day of POP

Deliverable 1D: Weekly Agenda

Agendas due 3 business days before meeting

Revised agenda due within 24 hours of meeting.

Deliverable 1E: Minutes of Weekly Conference Calls

3 days after weekly call

2 days after NCA comments

CLIN 2002 TASK 2: KICK-OFF MEETING WITH NCA

JB

$

$

Deliverable 2A: Kick-Off Agenda

NLT 10 days after DOA

2 days after NCA comments

Deliverable 2B: Kick-Off Summary Report

5 days after Kick Off

5 days after receiving NCA comments

CLIN 2003 TASK 3: UPDATE TECHNICAL SPECIFICATIONS

JB

$

$

Deliverable 3A.1: Recommendations for NOK, STVC, MPS

6/1

3 days after receiving NCA comments

Deliverable 3A.2: Recommendations for FD**

12/15

3 days after receiving NCA comments

Deliverable 3B: Updated Comprehensive Technical Specifications

6/1

5 days after receiving NCA comments

CLIN 2004 TASK 4: SURVEY INSTRUMENTS

JB

$

$

Deliverable 4A.1: Survey Review for NOK, STVC, MPS (For October Fielding)

7/1

3 days after receiving NCA comments

Deliverable 4A.2: Survey Review for FD

12/15

3 days after receiving NCA comments

Deliverable 4B: Comprehensive Cemetery Lists

2/1

3 days after receiving NCA comments

CLIN 2005 TASK 5: SPANISH TRANSLATION

JB

$

$

Deliverable 5A.1: Spanish Surveys for NOK, STVC, MPS

8/15

3 days after receiving NCA comments

Deliverable 5A.2: Spanish Surveys for FD

1/5

3 days after receiving NCA comments

CLIN 2006 TASK 6: WEB SURVEY

JB

$

$

Deliverable 6A.1: Web Survey Design for NOK Surveys

Noted below

For April Fielding

3/1

3 days after receiving NCA comments

For October Fielding

8/30

3 days after receiving NCA comments

Deliverable 6A.2: Web Survey Design for FD

11/15

3 days after receiving NCA comments

Deliverable 6B.1: S Survey Demonstration, Testing, and Refinement for NOK NC, STVC, MP

Noted below

For April Fielding

8/30

3 days after receiving NCA comments

For October Fielding

9/15

3 days after receiving NCA comments

Deliverable 6B.2: Survey Demonstration, Testing, and Refinement for FD

1/10

3 days after receiving NCA comments

CLIN 2007 TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

JB

$

$

Deliverable 7A: Evidence of Scanning and Data Capture

2 weeks before every fielding period

Deliverable 7B.1: NCA Surveys and Documents -Electronic for NOK NC, MPS, STVC

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

Deliverable 7B.2: Survey and Documen-Electronic for FD

1/10

3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NOK NC, MPS, STVC

Noted below

For April Fielding

2/20

3 days after receiving NCA comments

For October Fielding

8/20

3 days after receiving NCA comments

Deliverable 7C.2: Camera-Ready Surveys and Documents for FD

1/15

3 days after receiving NCA comments

CLIN 2008 TASK 8: SAMPLES FOR SURVEYS

JB

$

$

Deliverable 8A: Sampling Plan

7/1

3 days after receiving NCA comments

Deliverable 8B.1: Sampling Frame Preparation for NOK NC, MPS, STVC

Continuous throughout

For April Fielding

2/1

3 days after receiving NCA comments

For October Fielding

8/1

3 days after receiving NCA comments

Deliverable 8B.2: Sampling Frame Preparation for FD

Continuous throughout

Deliverable 8C: Sampling for NOK NC, STVC, and MPS

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

CLIN 2009 TASK 9: SURVEY ADMINISTRATION

JB

$

$

Deliverable 9A: Master Schedule for Mailing of All Surveys and All Waves (For new year of interments that begins in October)

6/1

3 days after receiving NCA comments

Deliverable 9B: Respondent File

As requested by COR

CLIN 2010 TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

JB

$

$

Deliverable 10A: Frequently Asked Questions

4/1

3 days after receiving NCA comments

Deliverable 10B: Log and Breakdown

Throughout POP once fielding begins

CLIN 2011 TASK 11: WEEKLY FIELDING REPORT

JB

$

$

Deliverable 11A: Weekly Fielding Report Templates

2/1

3 days after receiving NCA comments

Deliverable 11B: Weekly Fielding Report

Throughout data collection period

Deliverable 11C: Daily Return Rate

Throughout data collection period

CLIN 2012 TASK 12: SURVEY ANALYSES

JB

$

$

Deliverable 12A: Testing Recommendations

5/1

5 days after receiving NCA comments

Deliverable 12B: Testing Results Report

7/30

5 days after receiving NCA comments

CLIN 2013 TASK 13: SEMIANNUAL REPORTS FOR NOK

JB

$

$

Deliverable 13A: Semiannual Report Templates

7/1

5 days after receiving NCA comments

Deliverable 13B: Semiannual Reports

Noted below

First 6 months fielding for NOK

TBD

3 days after receiving NCA comments

Second 6 months fielding for NOK

TBD

3 days after receiving NCA comments

CLIN 2014 TASK 14: STRATEGIC MEASURES REPORT

JB

$

$

Deliverable 14A: Strategic Report Templates

4/15

5 days after receiving NCA comments

Deliverable 14B: Strategic Measure Annual Report

8/18

3 days after receiving NCA comments

CLIN 2015 TASK 15: ANNUAL NATIONAL REPORTS

JB

$

$

Deliverable 15A: Annual Report Templates

Indicated below by survey-type

National Cemetery Annual Template

4/30

5 days after receiving NCA comments

MPS Annual Template

5/30

5 days after receiving NCA comments

STV Annual Template

6/15

5 days after receiving NCA comments

Deliverable 15B: Preliminary National Reports

8/8

3 days after receiving NCA comments

Deliverable 15C: Final National Reports

8/15

3 days after receiving NCA comments

CLIN 2016 TASK 16: NC DISTRICT REPORTS

JB

$

$

Deliverable 16A: NC, District Template

5/30

5 days after receiving NCA comments

Deliverable 16B: Preliminary NC District State Report

8/18

3 days after receiving NCA comments

Deliverable 16C: Final NC District Report

8/30

3 days after receiving NCA comments

CLIN 2017 TASK 17: STVC STATE REPORTS

JB

$

$

Deliverable 17A: STVC State Template

6/30

5 days after receiving NCA comments

Deliverable 17B: Preliminary STVC State Reports

9/1

3 days after receiving NCA comments

Deliverable 17C: Final STVC State Reports

9/10

3 days after receiving NCA comments

CLIN 2018 TASK 18: ANNUAL NC CEMETERY REPORTS

JB

$

$

Deliverable 18A: NC Cemetery Report Template

5/15

5 days after receiving NCA comments

Deliverable 18B: Preliminary NC Reports

8/18

3 days after receiving NCA comments

Deliverable 18C: Final NC Cemetery Reports

8/30

3 days after receiving NCA comments

CLIN 2019 TASK 19 STVC CEMETERY REPORTS

JB

$

$

Deliverable 19A: STVC Cemetery Report Template

7/10

5 days after receiving NCA comments

Deliverable 19B: Preliminary STVC Cemetery Reports

9/1

3 days after receiving NCA comments

Deliverable 19C: Final STVC Cemetery Reports

9/10

3 days after receiving NCA comments

CLIN 2020 TASK 20: BRIEFINGS

JB

$

$

Deliverable 20A: Briefing Templates

10/1

5 days after receiving NCA comments

Deliverable 20B: Briefing Documents

10/15

3 days after receiving NCA comments

Deliverable 20C: Virtual Attendance at Breifings

TBD

CLIN 2021 TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

JB

$

$

Deliverable 21A: Annual Report Data Submission Report Table of Contents

10/15

3 days after receiving NCA comments

Deliverable 21B: Annual Report Data Submission

10/30

TOTAL OPTION YEAR 2:

0.00

OPTION YEAR 3:

CLIN 3001 TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

JB

$

$

Deliverable 1A: Work Plan

10 days after DOA

5 days after receiving NCA comments

Deliverable 1B: Monthly Progress Reports

5th day of month

3 days after revisions requested

Deliverable 1C.A: Annual Report

30 days before the end of the POP

Last Day of POP

Deliverable 1C.B: Compilation of Deliverables

NA

Last Day of POP

Deliverable 1D: Weekly Agenda

Agendas due 3 business days before meeting

Revised agenda due within 24 hours of meeting.

Deliverable 1E: Minutes of Weekly Conference Calls

3 days after weekly call

2 days after NCA comments

CLIN 3002 TASK 2: KICK-OFF MEETING WITH NCA

JB

$

$

Deliverable 2A: Kick-Off Agenda

NLT 10 days after DOA

2 days after NCA comments

Deliverable 2B: Kick-Off Summary Report

5 days after Kick Off

5 days after receiving NCA comments

CLIN 3003 TASK 3: UPDATE TECHNICAL SPECIFICATIONS

JB

$

$

Deliverable 3A.1: Recommendations for NOK, STVC, MPS

6/1

3 days after receiving NCA comments

Deliverable 3A.2: Recommendations for FD**

12/15

3 days after receiving NCA comments

Deliverable 3B: Updated Comprehensive Technical Specifications

6/1

5 days after receiving NCA comments

CLIN 3004 TASK 4: SURVEY INSTRUMENTS

JB

$

$

Deliverable 4A.1: Survey Review for NOK, STVC, MPS (For October Fielding)

7/1

3 days after receiving NCA comments

Deliverable 4A.2: Survey Review for FD

12/15

3 days after receiving NCA comments

Deliverable 4B: Comprehensive Cemetery Lists

2/1

3 days after receiving NCA comments

CLIN 3005 TASK 5: SPANISH TRANSLATION

JB

$

$

Deliverable 5A.1: Spanish Surveys for NOK, STVC, MPS

8/15

3 days after receiving NCA comments

Deliverable 5A.2: Spanish Surveys for FD

1/5

3 days after receiving NCA comments

CLIN 3006 TASK 6: WEB SURVEY

JB

$

$

Deliverable 6A.1: Web Survey Design for NOK Surveys

Noted below

For April Fielding

3/1

3 days after receiving NCA comments

For October Fielding

8/30

3 days after receiving NCA comments

Deliverable 6A.2: Web Survey Design for FD

11/15

3 days after receiving NCA comments

Deliverable 6B.1: S Survey Demonstration, Testing, and Refinement for NOK NC, STVC, MP

Noted below

For April Fielding

8/30

3 days after receiving NCA comments

For October Fielding

9/15

3 days after receiving NCA comments

Deliverable 6B.2: Survey Demonstration, Testing, and Refinement for FD

1/10

3 days after receiving NCA comments

CLIN 3007 TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

JB

$

$

Deliverable 7A: Evidence of Scanning and Data Capture

2 weeks before every fielding period

Deliverable 7B.1: NCA Surveys and Documents -Electronic for NOK NC, MPS, STVC

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

Deliverable 7B.2: Survey and Documen-Electronic for FD

1/10

3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NOK NC, MPS, STVC

Noted below

For April Fielding

2/20

3 days after receiving NCA comments

For October Fielding

8/20

3 days after receiving NCA comments

Deliverable 7C.2: Camera-Ready Surveys and Documents for FD

1/15

3 days after receiving NCA comments

CLIN 3008 TASK 8: SAMPLES FOR SURVEYS

JB

$

$

Deliverable 8A: Sampling Plan

7/1

3 days after receiving NCA comments

Deliverable 8B.1: Sampling Frame Preparation for NOK NC, MPS, STVC

Continuous throughout

For April Fielding

2/1

3 days after receiving NCA comments

For October Fielding

8/1

3 days after receiving NCA comments

Deliverable 8B.2: Sampling Frame Preparation for FD

Continuous throughout

Deliverable 8C: Sampling for NOK NC, STVC, and MPS

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

CLIN 3009 TASK 9: SURVEY ADMINISTRATION

JB

$

$

Deliverable 9A: Master Schedule for Mailing of All Surveys and All Waves (For new year of interments that begins in October)

6/1

3 days after receiving NCA comments

Deliverable 9B: Respondent File

As requested by COR

CLIN 3010 TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

JB

$

$

Deliverable 10A: Frequently Asked Questions

4/1

3 days after receiving NCA comments

Deliverable 10B: Log and Breakdown

Throughout POP once fielding begins

CLIN 3011 TASK 11: WEEKLY FIELDING REPORT

JB

$

$

Deliverable 11A: Weekly Fielding Report Templates

2/1

3 days after receiving NCA comments

Deliverable 11B: Weekly Fielding Report

Throughout data collection period

Deliverable 11C: Daily Return Rate

Throughout data collection period

CLIN 3012 TASK 12: SURVEY ANALYSES

JB

$

$

Deliverable 12A: Testing Recommendations

5/1

5 days after receiving NCA comments

Deliverable 12B: Testing Results Report

7/30

5 days after receiving NCA comments

CLIN 3013 TASK 13: SEMIANNUAL REPORTS FOR NOK

JB

$

$

Deliverable 13A: Semiannual Report Templates

7/1

5 days after receiving NCA comments

Deliverable 13B: Semiannual Reports

Noted below

First 6 months fielding for NOK

TBD

3 days after receiving NCA comments

Second 6 months fielding for NOK

TBD

3 days after receiving NCA comments

CLIN 3014 TASK 14: STRATEGIC MEASURES REPORT

JB

$

$

Deliverable 14A: Strategic Report Templates

4/15

5 days after receiving NCA comments

Deliverable 14B: Strategic Measure Annual Report

8/18

3 days after receiving NCA comments

CLIN 3015 TASK 15: ANNUAL NATIONAL REPORTS

JB

$

$

Deliverable 15A: Annual Report Templates

Indicated below by survey-type

National Cemetery Annual Template

4/30

5 days after receiving NCA comments

MPS Annual Template

5/30

5 days after receiving NCA comments

STV Annual Template

6/15

5 days after receiving NCA comments

Deliverable 15B: Preliminary National Reports

8/8

3 days after receiving NCA comments

Deliverable 15C: Final National Reports

8/15

3 days after receiving NCA comments

CLIN 3016 TASK 16: NC DISTRICT REPORTS

JB

$

$

Deliverable 16A: NC, District Template

5/30

5 days after receiving NCA comments

Deliverable 16B: Preliminary NC District State Report

8/18

3 days after receiving NCA comments

Deliverable 16C: Final NC District Report

8/30

3 days after receiving NCA comments

CLIN 3017 TASK 17: STVC STATE REPORTS

JB

$

$

Deliverable 17A: STVC State Template

6/30

5 days after receiving NCA comments

Deliverable 17B: Preliminary STVC State Reports

9/1

3 days after receiving NCA comments

Deliverable 17C: Final STVC State Reports

9/10

3 days after receiving NCA comments

CLIN 3018 TASK 18: ANNUAL NC CEMETERY REPORTS

JB

$

$

Deliverable 18A: NC Cemetery Report Template

5/15

5 days after receiving NCA comments

Deliverable 18B: Preliminary NC Reports

8/18

3 days after receiving NCA comments

Deliverable 18C: Final NC Cemetery Reports

8/30

3 days after receiving NCA comments

CLIN 3019 TASK 19 STVC CEMETERY REPORTS

JB

$

$

Deliverable 19A: STVC Cemetery Report Template

7/10

5 days after receiving NCA comments

Deliverable 19B: Preliminary STVC Cemetery Reports

9/1

3 days after receiving NCA comments

Deliverable 19C: Final STVC Cemetery Reports

9/10

3 days after receiving NCA comments

CLIN 3020 TASK 20: BRIEFINGS

JB

$

$

Deliverable 20A: Briefing Templates

10/1

5 days after receiving NCA comments

Deliverable 20B: Briefing Documents

10/15

3 days after receiving NCA comments

Deliverable 20C: Virtual Attendance at Breifings

TBD

CLIN 3021 TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

JB

$

$

Deliverable 21A: Annual Report Data Submission Report Table of Contents

10/15

3 days after receiving NCA comments

Deliverable 21B: Annual Report Data Submission

10/30

TOTAL OPTION YEAR 3:

0.00

OPTION YEAR 4:

CLIN 4001 TASK 1: DEVELOP PROJECT MANAGEMENT TOOLS

JB

$

$

Deliverable 1A: Work Plan

10 days after DOA

5 days after receiving NCA comments

Deliverable 1B: Monthly Progress Reports

5th day of month

3 days after revisions requested

Deliverable 1C.A: Annual Report

30 days before the end of the POP

Last Day of POP

Deliverable 1C.B: Compilation of Deliverables

NA

Last Day of POP

Deliverable 1D: Weekly Agenda

Agendas due 3 business days before meeting

Revised agenda due within 24 hours of meeting.

Deliverable 1E: Minutes of Weekly Conference Calls

3 days after weekly call

2 days after NCA comments

CLIN 4002 TASK 2: KICK-OFF MEETING WITH NCA

JB

$

$

Deliverable 2A: Kick-Off Agenda

NLT 10 days after DOA

2 days after NCA comments

Deliverable 2B: Kick-Off Summary Report

5 days after Kick Off

5 days after receiving NCA comments

CLIN 4003 TASK 3: UPDATE TECHNICAL SPECIFICATIONS

JB

$

$

Deliverable 3A.1: Recommendations for NOK, STVC, MPS

6/1

3 days after receiving NCA comments

Deliverable 3A.2: Recommendations for FD**

12/15

3 days after receiving NCA comments

Deliverable 3B: Updated Comprehensive Technical Specifications

6/1

5 days after receiving NCA comments

CLIN 4004 TASK 4: SURVEY INSTRUMENTS

JB

$

$

Deliverable 4A.1: Survey Review for NOK, STVC, MPS (For October Fielding)

7/1

3 days after receiving NCA comments

Deliverable 4A.2: Survey Review for FD

12/15

3 days after receiving NCA comments

Deliverable 4B: Comprehensive Cemetery Lists

2/1

3 days after receiving NCA comments

CLIN 4005 TASK 5: SPANISH TRANSLATION

JB

$

$

Deliverable 5A.1: Spanish Surveys for NOK, STVC, MPS

8/15

3 days after receiving NCA comments

Deliverable 5A.2: Spanish Surveys for FD

1/5

3 days after receiving NCA comments

CLIN 4006 TASK 6: WEB SURVEY

JB

$

$

Deliverable 6A.1: Web Survey Design for NOK Surveys

Noted below

For April Fielding

3/1

3 days after receiving NCA comments

For October Fielding

8/30

3 days after receiving NCA comments

Deliverable 6A.2: Web Survey Design for FD

11/15

3 days after receiving NCA comments

Deliverable 6B.1: S Survey Demonstration, Testing, and Refinement for NOK NC, STVC, MP

Noted below

For April Fielding

8/30

3 days after receiving NCA comments

For October Fielding

9/15

3 days after receiving NCA comments

Deliverable 6B.2: Survey Demonstration, Testing, and Refinement for FD

1/10

3 days after receiving NCA comments

CLIN 4007 TASK 7: SURVEY COORDINATION, PREPARATION, AND PRINTING

JB

$

$

Deliverable 7A: Evidence of Scanning and Data Capture

2 weeks before every fielding period

Deliverable 7B.1: NCA Surveys and Documents -Electronic for NOK NC, MPS, STVC

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

Deliverable 7B.2: Survey and Documen-Electronic for FD

1/10

3 days after receiving NCA comments

Deliverable 7C.1: Camera-Ready Surveys and Documents for NOK NC, MPS, STVC

Noted below

For April Fielding

2/20

3 days after receiving NCA comments

For October Fielding

8/20

3 days after receiving NCA comments

Deliverable 7C.2: Camera-Ready Surveys and Documents for FD

1/15

3 days after receiving NCA comments

CLIN 4008 TASK 8: SAMPLES FOR SURVEYS

JB

$

$

Deliverable 8A: Sampling Plan

7/1

3 days after receiving NCA comments

Deliverable 8B.1: Sampling Frame Preparation for NOK NC, MPS, STVC

Continuous throughout

For April Fielding

2/1

3 days after receiving NCA comments

For October Fielding

8/1

3 days after receiving NCA comments

Deliverable 8B.2: Sampling Frame Preparation for FD

Continuous throughout

Deliverable 8C: Sampling for NOK NC, STVC, and MPS

Noted below

For April Fielding

2/15

3 days after receiving NCA comments

For October Fielding

8/15

3 days after receiving NCA comments

CLIN 4009 TASK 9: SURVEY ADMINISTRATION

JB

$

$

Deliverable 9A: Master Schedule for Mailing of All Surveys and All Waves (For new year of interments that begins in October)

6/1

3 days after receiving NCA comments

Deliverable 9B: Respondent File

As requested by COR

CLIN 4010 TASK 10: TECHNICAL ASSISTANCE AND HELP LINE

JB

$

$

Deliverable 10A: Frequently Asked Questions

4/1

3 days after receiving NCA comments

Deliverable 10B: Log and Breakdown

Throughout POP once fielding begins

CLIN 4011 TASK 11: WEEKLY FIELDING REPORT

JB

$

$

Deliverable 11A: Weekly Fielding Report Templates

2/1

3 days after receiving NCA comments

Deliverable 11B: Weekly Fielding Report

Throughout data collection period

Deliverable 11C: Daily Return Rate

Throughout data collection period

CLIN 4012 TASK 12: SURVEY ANALYSES

JB

$

$

Deliverable 12A: Testing Recommendations

5/1

5 days after receiving NCA comments

Deliverable 12B: Testing Results Report

7/30

5 days after receiving NCA comments

CLIN 4013 TASK 13: SEMIANNUAL REPORTS FOR NOK

JB

$

$

Deliverable 13A: Semiannual Report Templates

7/1

5 days after receiving NCA comments

Deliverable 13B: Semiannual Reports

Noted below

First 6 months fielding for NOK

TBD

3 days after receiving NCA comments

Second 6 months fielding for NOK

TBD

3 days after receiving NCA comments

CLIN 4014 TASK 14: STRATEGIC MEASURES REPORT

JB

$

$

Deliverable 14A: Strategic Report Templates

4/15

5 days after receiving NCA comments

Deliverable 14B: Strategic Measure Annual Report

8/18

3 days after receiving NCA comments

CLIN 4015 TASK 15: ANNUAL NATIONAL REPORTS

JB

$

$

Deliverable 15A: Annual Report Templates

Indicated below by survey-type

National Cemetery Annual Template

4/30

5 days after receiving NCA comments

MPS Annual Template

5/30

5 days after receiving NCA comments

STV Annual Template

6/15

5 days after receiving NCA comments

Deliverable 15B: Preliminary National Reports

8/8

3 days after receiving NCA comments

Deliverable 15C: Final National Reports

8/15

3 days after receiving NCA comments

CLIN 4016 TASK 16: NC DISTRICT REPORTS

JB

$

$

Deliverable 16A: NC, District Template

5/30

5 days after receiving NCA comments

Deliverable 16B: Preliminary NC District State Report

8/18

3 days after receiving NCA comments

Deliverable 16C: Final NC District Report

8/30

3 days after receiving NCA comments

CLIN 4017 TASK 17: STVC STATE REPORTS

JB

$

$

Deliverable 17A: STVC State Template

6/30

5 days after receiving NCA comments

Deliverable 17B: Preliminary STVC State Reports

9/1

3 days after receiving NCA comments

Deliverable 17C: Final STVC State Reports

9/10

3 days after receiving NCA comments

CLIN 4018 TASK 18: ANNUAL NC CEMETERY REPORTS

JB

$

$

Deliverable 18A: NC Cemetery Report Template

5/15

5 days after receiving NCA comments

Deliverable 18B: Preliminary NC Reports

8/18

3 days after receiving NCA comments

Deliverable 18C: Final NC Cemetery Reports

8/30

3 days after receiving NCA comments

CLIN 4019 TASK 19 STVC CEMETERY REPORTS

JB

$

$

Deliverable 19A: STVC Cemetery Report Template

7/10

5 days after receiving NCA comments

Deliverable 19B: Preliminary STVC Cemetery Reports

9/1

3 days after receiving NCA comments

Deliverable 19C: Final STVC Cemetery Reports

9/10

3 days after receiving NCA comments

CLIN 4020 TASK 20: BRIEFINGS

JB

$

$

Deliverable 20A: Briefing Templates

10/1

5 days after receiving NCA comments

Deliverable 20B: Briefing Documents

10/15

3 days after receiving NCA comments

Deliverable 20C: Virtual Attendance at Breifings

TBD

CLIN 4021 TASK 21: ANNUAL REPORT DATA SUBMISSION REQUIREMENTS

JB

$

$

Deliverable 21A: Annual Report Data Submission Report Table of Contents

10/15

3 days after receiving NCA comments

Deliverable 21B: Annual Report Data Submission

10/30

TOTAL OPTION YEAR 4:

0.00

TOTAL BASE plus 4 OPTION YEARS:

* Days are indicated in calendar days unless otherwise specified. If the due date falls on a weekend or holiday, the deliverable is due on the next business day. Specific dates shall be incorporated in the Work Plan (Task 1A).

NOTE: The first December of the period of performance for the option year is denoted as Dec (1) and the last month of the option year is denoted

as Dec (2). All other dates in the SOD are denoted with only month and day and the year is based on the option year as listed below:

OY 1 - December 2021 - December 2022

Â

OY 2 - December 2022 - December 2023

Â

OY 3 - December 2023 - December 2024

Â

OY 4 - December 2024 - December 2025

** The Funeral Director survey is fielded after the close of the CY and does not require a 90 day mourning period.

Â

Â

OPTIONAL TASK 1

Draft

Final

JB

$

$

Report #1

TBD

TBD

Report #2

TBD

TBD

Report #3

TBD

TBD

Total Optional Task 1:

0.00

ATTACHMENT 3: SCHEDULE OF DELIVERABLES*

JB

$

$

OPTIONAL TASK 2: FUNERAL DIRECTOR REDESIGN

Draft

Final

OT 2.1: Overview

TBD

TBD

OT 2.2: Abbreveiated Literature Review

TBD

TBD

OT 2.3: Analysis of Existing Historical Data Sources

TBD

TBD

OT 2.4: Options and Recommendation Paper

TBD

TBD

OT 2.5: Survey Analytics and Recommendations for Revisions

TBD

TBD

OT 2.6: Initial Survey Design

TBD

TBD

OT 2.7: Development Plan and Timeline

TBD

TBD

OT 2.8: Development Plan and Timeline

TBD

TBD

OT 2.9: Advanced Cognitive Testing of Survey Ordering, Items and Invitations

TBD

TBD

OT 2.10: Web Survey Prototypes (includes Usability Testing)

TBD

TBD

OT 2.11: Communication and Outreach Planning for FD Redesign

TBD

TBD

OT 2.12: Finalize Survey Instruments and Invitations

TBD

TBD

OT 2.13: Acceptance Testing of Web Survey

TBD

TBD

OT 2.14: Sampling Strategy

TBD

TBD

OT 2.15: Technical Specifications

TBD

TBD

OT 2.16: Template of FD Redesign of Annual Report

TBD

TBD

OT 2.17: Design of Pilot Test

TBD

TBD

OT 2.18: Preparation for Pilot Test

TBD

TBD

OT 2.19: Coordination of Printing of Survey Materials

TBD

TBD

OT 2.20: Recruitment Activities

TBD

TBD

OT 2.21: Implementation and Fielding of Pilot Testing

TBD

TBD

OT 2.22: Analytics of Pilot Test Data

TBD

TBD

OT 2.23: Final Report and Recommendation for the FD Redesign

TBD

TBD

TOTAL OPTIONAL TASK 2:

SERVICES TO BE PROVIDED:

Interested Offerors are to review the Statement of Work (SOW) for information concerning the terms of the service. The SOW has been incorporated as an attached PDF document titled SOW.

INSTRUCTIONS TO OFFERORS:

Interested Offerors MUST be registered with the System of Award Management (SAM) at http://www.sam.gov and must compete the Online Representations and Certifications Application (ORCA) at http://www.sam.gov prior to the solicitation closing date. Failure to comply will result in the offeror being considered Non-Responsive.

Service Disabled Veteran Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB) socio-economic category concerns MUST have an active/current registration with the Vendor Information Pages (VIP) and the Verification Case Management System (VCMS) via www.vip.vetbiz.gov (VetBiz.Gov). Failure to comply will result in the offeror being considered Non-Responsive.

Interested Offerors who do not have a current/active Sam account registration or whom are not certified in VIP will be considered non-responsive.

REGISTRATION WITH VENDOR PORTAL: All Interested Offerors must be registered with the Department of Veterans Affairs eCMS Vendor Portal at https://www.vendorportal.ecms.va.gov . Offerors who require registration shall proceed to the Vendor Portal s Login section and shall click on Request a user account to register. In the event an Offeror is unable to submit a Quote/Proposal through the vendor portal domain, prior to the Quote/Proposal closing date, contact the VAAS helpdesk at 1-877-634-3739, or via email at VA.Acquisition.Systems@va.gov. If an Offeror is still having difficulties in submitting a proposal via the Vendor Portal the contracting officer/Specialist may accept an Offeror s Quote/Proposal via email under the following circumstances:

1. Offeror must provide evidence that an email discussions or verbal discussion with the VAAS helpdesk could not resolve registration issues.

2. Offerors must meet the time constraints as set forth in the solicitation.

Submitted Quotes/proposals via email without set requirements may be considered nonresponsive. All Quote/Proposals transmissions and uploads submitted via the Vendor Portal or via email are due as specified in this solicitation. Late or incomplete Quotes may also be considered nonresponsive.

QUOTATION PREPARATON INSTRUCTIONS: Offerors shall submit their quotes in four (4) separate volumes, Volumes A through D in PDF format. Each volume shall contain the required information as stated below. Failure to comply with these instructions may result in the Offeror being considered non-responsive.

Information (Volume A)

The following information shall be included in Volume A:

Legal Business/Company Name (as listed in www.sam.gov)

Complete Company Address (No P.O. Boxes)

Duns Number

Company Point of Contract Name and Title

Telephone Number

Email Address

Company Capabilities Statement

One (1) Signed Copy of all Solicitation Amendments

One (1) Copy of Completed FAR Clause 52.223-3 Hazardous Material Identification and Material Safety Data (if applicable).

One (1) copy of Completed FAR Provisions 52.212-3 Certifications and Representations or indicate whether contractor has completed the annual representation and certifications electronically at www.sam.gov (copy of current SAM status)

Technical Proposal (Volume B)

The following shall be included as part of the Offeror s technical submission, Volume B:

A narrative that details and demonstrates the Offeror s experience and understanding of the complexity and magnitude of the requirement. See evaluation factor entitled Technical Approach for additional details.

Offeror s plan on completing the required surveys.

Offeror s Work Plan and Staffing Plan.

Past Performance (Volume C)

The following shall be included as part of the Offeror s Past Performance submission, Volume C:

Past performance Questionnaire (Attachment D) from at least three (3) references in the last five (5) years. Past Performance information provided must be similar or somewhat similar to the required service(s). Interested Offeror shall list any National Cemetery Administration (NCA) contracts currently working or previously worked first followed by Non-NCA contracts.

Pricing (Volume D)

The following information shall be included in Volume D

Proposed pricing shall be submitted on the Price/Cost Schedule of Services

EVALUATION PROCESS: The Government intends to award a Firm Fix Contract resulting from this Solicitation to the responsible Offeror whose offer provides the best benefit to the Government, price and other factors considered. Offerors will be evaluated by performing a comparative evaluation in accordance with FAR 13.106-2(b)(3) to determine which response represents the best as a whole.

Offerors will be evaluated by performing a direct comparison of one Offeror with another in a uniform manner to determine which Offeror provides the Government with its needs, as identified in this RFQ. The Government reserves the right to consider a response that offers more than the minimum and select that response if it provides a benefit to the Government. The Government has the discretion to accept other than the lowest priced offer that provides additional benefits. The Government also has the discretion to make an award based on whether the lowest priced offer having the highest past performance rating possible that represents the best benefit to the Government.

TECHNICAL APPROACH: Offers will be considered from interested Contractors who are regular established in the business called for, who are financially responsible, and who have the necessary equipment and personnel to furnish the supplies and services required under this contract. This includes the Offerors level of experience the Offeror has in similar type work. Offerors shall also include the following technical information with their offer:

A narrative that details and demonstrates the Offeror s experience and understanding of the complexity and magnitude of the requirement. This includes:

The level of experience, within the last 3 years, in the development and management of a large customer satisfaction survey administration greater than 50,000 total samples sets of respondents.

The direct experience with, or experience that can reasonably be expected to transfer to managing surveys which are administered nationally, with option for mail-in (paper) and on-lint (interments).

Experience with high-end scanning of surveys (or a reasonable alternative), and development of data collection tool that will be used for the purpose of generating reports.

Experience with multiple mail notifications and follow-ups that enhances the response rate, and how this mail stream (except the thank you note) can be terminated once a response is received from an individual.

Experience in providing telephone help desk support throughout the data collection period (to include training of personnel).

Experience on how the Offeror will prepare survey documents in English, and comparable documents in Spanish (in the idiom used by native speakers in Puerto Rico). Must identify and provide professional certifications of the service provider who will accomplish the translation and document their capabilities.

Experience in providing recurring (preferable at least monthly and quarterly) updates of survey findings.

Experience in survey development and capabilities, and experience in use of univariate and multivariate statistics to analyze data.

Experience in revising surveys which are part of a survey continuum. This includes:

Assess the validity of current questions.

Construct/revise existing surveys to allow trend analysis between past survey data and data collected in this process.

Ability to make recommendations for enhancements or updates of the current survey instruments to enhance the quality of data collected, and the value of information made available to NCA.

Experience in coordinating and preparing paper survey instruments using a 3rd party designated printer such as Government Printing (GPO) Designator printer.

Experience with preparing technical printing requirements for the 3rd party printer.

Offeror s plan on completing the following four (4) surveys:

National Cemeteries Next-of-Kin/Family Member Satisfaction Survey (NC NOK CSS)

VA Memorial Products Next-of-Kin/Family Member Satisfaction Survey (MPS NOK CSS)

State or Tribal Veterans Cemeteries Next-of-Kin/Family Member Satisfaction Survey (STVC NOK CSS)

Funeral Director Satisfaction Survey (FD CSS)

Plan shall address how the Contractor will perform the following:

Clean and prepare the sampling frame for the creation of the mailing list for the NCA surveys.

Collaborate with the Government Printing Office and provide the camera-ready versions for the print surveys in both English and Spanish and conduct the proofing for all waves of the surveys.

Design, prepare, administer and capture data for NCA s suite of online surveys.

Administer and field the NCA s suite of four surveys in a standardized protocol to yield valid, reliable, data;

Ensure the quality, integrity, and completeness of the information gathered to allow actionable data for continuous improvement of the services provided by NCA;

Provide analytic support to NCA for annual reporting requirements and on an ad hoc basis; and

Review and provide recommendations to enhance the existing surveys and administration protocol.

Offeror s Work Plan and Staffing Plan:

Offeror shall address how they will perform the following:

Provide a detailed allocation of resources and a time schedule for accomplishing the work.

Identify Key personnel needed for each principal work task for each month.

If subcontracting, identify responsibilities of the Prime and Subcontractor(s) and how the Prime would coordinate work activities to include methods by which Subcontract(s) accountability will be assured.

Provide start dates, completion dates, and other major milestones for each task to be shown in the form of a bar, Gantt, or PERT chart of activities over the contract period. Work plan shall indicate the necessary input from one task to another.

PAST PERROMANCE:

Past performance shall be evaluated based on the Offer s technical qualifications on projects within the last 5 years that are comparable in size, complexity, and scope. Past Performance information shall be obtained by the following methods.

The Contracting Officer s knowledge of previous experience with the supply or service being acquired;

Customer past performance questionnaire replies

The Governmentwide Past Performance Information Retrieval System (PPIRS) at www.ppirs.gov or;

Any other reasonable basis.

Price:

Proposed price will be evaluated for Fairness and Reasonableness.

Solicitation Provisions and Contract Clauses

52.212-4 Contract Terms and Conditions-Commercial Items (OCT 2018)

Addendum to FAR 52.212-4 List of all clauses incorporated by reference in numeric order under 52.252-2 (see below), starting first with FAR and followed by VAAR.

52.252-2 Clauses Incorporated by Reference (FEB 1998)

http://www.acquisition.gov/far/index.html

http://www.va.gov/oal/library/vaar/index.asp

FAR Clauses

52.203-16 Preventing Personal Conflicts of Interest (JUN 2020)

52.203-17 Contractor Employee Whistleblower Rights and Requirement to Inform Employees of Whistleblower Rights (JUN 2020)

52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper (MAY 2011)

52.204-13 System for Award Management Maintenance (OCT 2018)

52.204-18 Commercial and Government Entity Code Maintenance (AUG 2020)

52.216-18 Ordering (AUG 2020)

Orders may be issued throughout the base year and or option years if exercised.

52.216-21 Requirements (OCT 1995)

The Contractor shall not be required to make any deliveries under this contract after the end of base year or the end of each option year if exercised.

52.217-8 Option to Extend Services (NOV 1999)

The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

52.217-9 Option to Extend the Term of the Contract (MAR 2000)

The Contracting Officer may exercise the term of this contract by written notice to the Contractor within 30 days provided that a preliminary written notice of its intent to extend the contract has been submitted at least 60 days before the contract expires.

52.227-17 Rights in Data-Special Works (DEC 2007)

52.228-5 Insurance-Work on a Government Installation (JAN 1997)

52.232-18 Availability of Funds (APR 1984)

52.232-19 Availability of Funds for the Next Fiscal Year (APR 1984)

Funds ae not presently available for performance under this contract beyond the base year. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond the bas year, until funds are made available.

52.232-40 Providing Accelerated Payments to Small Business Subcontractors (DEC 2013)

52.237-3 Continuity of Services (JAN 1991)

VAAR Clauses

852.212-70 Provisions and Clauses Applicable to VA Acquisition of Commercial Items (APR 2020)

852.203-70, Commercial Advertising.

852.215-70, Service-Disabled Veteran-Owned and Veteran-Owned Small Business Evaluation Factors (Oct 2019)

852.215-71, Evaluation Factor Commitments (Oct 2019)

852.219-10, VA Notice of Total Service-Disabled Veteran-Owned Small Business Set-Aside. (Jul 2019) (Deviation)

8523219-11, VA Notice of Total Veteran-Owned Small Business Set-Aside (Jul 2019) (Deviation)

852.233-70, Protest Content/Alternative Dispute Resolution (Oct 2018)

852.270-1, Representatives of Contracting Officers (Jan 2008)

852.219-74 Limitations on Subcontracting Monitoring and Compliance (JUL 2018) (DEVIATION)

852.237-75 Key Personnel (OCT 2019)

(End of Addendum to 52.212-4)

52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (NOV 2020) [JUL 2020] [(DEVIATION)]

FAR Provisions

52.212-1 Instructions to Offerors-Commercial Items (JUN 2020)

Addendum to FAR 52.212-1

52.252-1 Solicitation Provisions Incorporated by Reference (FEB 1998)

52.204-7 System for Award Management (OCT 2018)

52.209-7 Information Regarding Responsibility Matters (OCT 2018)

52.233-2 Service of Protest (SEPT 2006)

VAAR Provisions

852.215-72 Notice of Intent to Re-solicit (OCT 2019)

852.252-70 Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008)

(End of Addendum to 52.212-1)

52.212-2 Evaluation-Commercial Items (OCT 2014)

52.212-3 Offeror Representations and Certifications-Commercial Items (NOV 2020) [JUL 2020] [(DEVIATION)