Auction and Marshalling Services - Virgina Beach, VA

12/11/2023 - Answers posted to questions received.  Any new questions received will not be responded to.  See Q&A attachment.

See attachment for the complete notice.

REQUEST FOR INFORMATION:

GSA Fleet Lease Vehicle Auction & Marshalling Services

1.0 Description

The General Services Administration (GSA) Office of Fleet Management (GSA Fleet) has a requirement to acquire contractor support for vehicle auction and marshalling services or marshalling only services for Government vehicles. Services are required in the Virginia Beach, VA area.

Auction and marshalling site tasks include, but are not limited to:

• Advise the government on optimal disposition strategy for individual exchange/sale-eligible vehicles worldwide to maximize public participation and net proceeds, to include strategies for specialty (law enforcement, buses, ambulances, medium & heavy trucks, etc.) as well as Zero Emission Vehicles to include battery electric vehicles, plug-in hybrid vehicles and/or fuel cell vehicles.
• Perform full vehicle inspections and ensure complete condition reporting, imagery capture (including high-definition photo and video, 360° views, etc.), and accurate description writing.
• Provide recommendations on vehicle repairs and pricing, given vehicle condition, market environment, among any other factors, to ensure the greatest return on investment.
• Create and execute marketing plans/campaigns to catalog vehicles and announce vehicle sales to the public as required by law, and to advertise to/connect with the broadest possible market audience.
• Perform electronic inventory management for vehicles and vehicle-related assets (e.g., license plates, removed equipment, telematics devices).
• Support the creation and management of all required vehicle disposition documentation/records.
• Conduct activities related to bidder/buyer management, including registration, validation/eligibility checks, etc.
• Provide end-to-end customer service and support to bidders/buyers throughout the sales process to ensure a seamless, transparent, and customer-centric buying experience.
• Facilitate and perform payment collection process.
• Encourage maximum participation by offering a range of non-government affiliated services (retail financing, aftermarket warranties, vehicle enhancement etc.).
• Store, service and remarket of electric vehicles to include any necessary charging infrastructure.
• Transport vehicles to and from vendor locations.
• Prepare vehicles for public inspection and final sales/disposition, including services such as reconditioning, maintenance and repair, as well as equipment removal/disposal, and license plate & government credit card disposal and tracking.
• Offer industry-aligned services for customers to perform vehicle test drives.
• Provide state-of-the-art technology that will improve customer experience including enhanced condition reporting, 360° views, video, high-definition photography, etc.
• Conduct a full and open competitive sales process, including public inspection periods for all vehicles, and any related sale services for exchange/sale property.
• Ensure and facilitate the security, storage, and release of vehicles from time of receipt until final removal.
• Manage the logistics of vehicle transportation to bring vehicles to sale.
• Prepare vehicles for sale, to include vehicle equipment removal/disposal, reconditioning, and repairs.
• Work with local government entities to facilitate any inspections, documentation, and any other actions required to complete transactions in local markets.
• Perform electronic inventory management, vehicle inspection, complete condition reporting for vehicles.
• Offer recommendations on vehicle repairs and pricing, given vehicle condition, local market environment, among any other factors, to ensure the greatest return on investment.
• Provide customer service to buyers in global markets.
• Create and execute marketing campaigns for local markets.
• Offer an internet sales platform with the potential to reach a global audience.
• Collect proceeds from vehicle sales and if necessary, convert to U.S. dollars.

Marshalling only site tasks include, but are not limited to:

• Transport or resource/transportation of vehicles to and from vendor location (e.g., customer location, OEM dealership, offsite repair facility).
• Inspect vehicles upon delivery for various factors including but not limited to any damage to the vehicle, all components of the vehicle are accounted for (e.g., keys, floor mats, etc.), and missing equipment.
• Perform telematics device installation and/or activation on all new vehicles prior to releasing the vehicle to the customer.
• Validate new vehicles and options to vehicle order information provided by GSA.
• Perform pre-delivery inspections (PDI) in accordance with the manufacturer’s standards.
• Prepare new vehicles for customer receipt.
• Provide driver education for customers including vehicle operation, unique features, infotainment settings, etc.
• Offer specialized expertise and support on Electric Vehicle management, operation and charging infrastructure.
• Charge battery-powered vehicles.
• Maintain all vehicle fuel and charge levels as prescribed in the Statement of Work by GSA.
• Perform custodial and sales preparation services to facilitate auction house sales of GSA exchange lease vehicles.
• Process and manage all required vehicle shipment and delivery documentation.
• Manage scheduled vehicle appointments and ensure accurate vehicle exchanges.
• Perform all necessary tasks associated with confirming vehicle assignment and termination to and from the customer as prescribed by GSA.
• Provide end-to-end customer service and support to GSA Fleet and customer agencies throughout the marshalling process to ensure a seamless and transparent delivery and exchange process.
• Fulfill proper disposal of old/expired plates both front and back as prescribed by GSA.
• Perform electronic inventory management for vehicles.
• Ensure and facilitate the security, storage and inventory control of vehicles, license plates, credit cards and other assets from time of receipt until final removal.
• Scale charging capabilities to meet the needs of increasing electric vehicle adoption.

Place of Performance

The General Services Administration (GSA) Office of Fleet Management (GSA Fleet) has a requirement to acquire contractor support for vehicle auction and marshalling services or marshalling only services for Government vehicles. Services are required in the Virginia Beach, VA area.

Interested parties must be located no more than 50 miles from the Virginia Beach, VA area.

Period of Performance

On or about May 1, 2024 – April 30, 2025

2.0 Background

GSA Fleet provides a full-service fleet management program providing transportation solutions to partner agencies worldwide across the U.S. Federal government. It maintains a diverse fleet of over 227,000 vehicles, including light, medium, and heavy-duty vehicles, to include sedans, SUVs, vans, trucks, buses, ambulances, and law enforcement vehicles. Vehicles range from gasoline and diesel fueled vehicles to alternative fuel vehicles (AFVs), such as electric vehicles (EVs) to low-speed electric vehicles (LSEV’s) and non-powered vehicles and trailers.

Nationally, GSA Fleet orders and receives on average 30,000+ vehicles from suppliers annually. As GSA Fleet is responsible for the disposition of its vehicles, it then remarkets and sells the used vehicles across the United States and its territories, Japan, and Europe. Its vehicles are sold under the exchange/sale authority of 41 CFR 102-39. This authority aims to expedite the disposal process and maximize proceeds in the most cost-effective manner to the U.S. taxpayer.

To achieve this objective, GSA Fleet currently sells its used vehicles via live and online auctions worldwide, leveraging its contracts with commercial vendors to carry out all auction-related services. These auctions must adhere to all legal and regulatory requirements. They must also be open to the general public and provide an equal opportunity for individuals, businesses, government entities, and other organizations to take part in a zero-fee, fully open, and competitive sales process. To facilitate this process, GSA Fleet employs its vehicle remarketing specialists, who are warranted sales contracting officers (SCOs) and experts in the sales of its vehicles, to work with its vendors to approve repairs, pricing, as well as carry out and approve each sale to maximize net proceeds.

As the used vehicle marketspace continues to evolve, GSA Fleet seeks to better align its current sales model with industry and is seeking industry to provide their best practices, strategies, platforms, and expertise to modernize and streamline GSA’s public vehicle sales model in the most cost-effective manner possible. GSA Fleet welcomes exploring new sales pathways, including retail sales, as options to broaden its market presence, expand public participation in its sales, and increase overall net proceeds. Given the increase in the number of electric vehicles in the Federal fleet, GSA aims to especially leverage vendor expertise in this critical area. It also hopes to expand its geographic footprint in locations where it currently does not have coverage or expertise.