Army Transportation Command Domestic Tender Program

Army Transportation Command (ARTRANS), through Army Materiel Command Contracting Command Rock Island Arsenal, is seeking Commercial Off-the-Shelf (COTS) solutions for complaint tracking and resolution supporting the Domestic Tender Program (DTP), with responses due September 1, 2026. This is a Request for Information (RFI) for market research purposes and does not constitute a solicitation; no award or reimbursement of response costs is anticipated.

ARTRANS manages approximately 1,000 registered Transportation Service Providers (TSPs), including over 800 commercial motor carriers, executing more than 203,000 domestic shipments annually across all Military Services and Defense Agencies in the Continental United States. The required solution must provide a public-facing portal enabling government and non-government stakeholders to submit complaints, compliance violations, protests, appeals, policy guidance requests, and questions related to DTP execution. The system must support standardized data collection (submitter affiliation, contact information, complaint category, Bill of Lading information, Carrier Performance Module incident numbers), automated workflow processing with distribution to Offices of Primary and Collateral Responsibility, standardized resolution timelines with email notifications, and metrics reporting.

Vendors must address Privacy Act compliance, PII protection, data encryption in transit and at rest, and DoD cybersecurity compliance including RMF and FedRAMP Moderate/High for cloud-based systems with zero-trust principles. Workflow customization is limited to configuration of existing COTS capabilities. Responses should include company name, point of contact, relevant experience, product description, features overview, requirement alignment, implementation examples, security certifications, and general pricing models. Submit responses electronically in PDF format to usarmy.scott.artrans.mbx.carrier-performance@army.mil.