A01_QASP.pdf

AS 18-02

ATTACHMENT B

Quality Assurance Surveillance Plan Various Thermo Electron Technologies Equipment Maintenance & Repair Services

1.0 INTRODUCTION

The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the PWS. This surveillance plan is site-specific and describes the monitoring, inspecting and reporting of all contractor repair and maintenance to Government owned instrumentation in Bldg E5100 APG, MD 21010-5424.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1 Contracting Officer Representative. The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1 The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

2.1.2. The COR notifies the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy Report with supporting documentation.

2.1.3. The COR maintains surveillance documentation.

2.1.4. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.2. Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0 SURVEILLANCE PROCEDURES

3.1 There will 100 percent inspection on all performance because a Government employee will accompany the on-site technician during all maintenance and repair activities.

3.2 Monthly surveillance documentation /reports prepared by the COR will be maintained in the COR file. The COR file will also contain a copy of the contract, all contract amendments, modifications, DA Form 5479-R and/or other documentation required by the Contracting Officer.

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

4.1 This PRS summary identifies the services required by the PWS over which the Government will exercise surveillance.

4.2 Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Revising and resubmitting the documentation and re-performance of the service at no cost to the Government is the preferred method for correcting unacceptable performance. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

4.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance Objective

Performance Indicator Performance Threshold

Method of Surveillance

PRS # 1

Preventative Maintenance and Service

(PWS Para 3.1)

Certified Thermo Electron technicians are on-site in a timely manner that meets the Government’s schedule requirements.

99% accuracy and completeness

100% inspection of equipment

Direct observation and report

PRS # 2 Software Upgrades, On-line Technical Support, & Telephone Assistance

(PWS Para 3.1.3)

Servicing completed effectively and documentation of the required Thermo Electron certifications.

95% accuracy and completeness

100% accuracy and completeness (one correction/rewrite)

100% inspection of software upgrades

Direct observation and report

PRS # 3 Remedial Maintenance

(PWS Para 3.2)

Conducted in an expeditious manner to meet Government’s schedule requirements.

On-site emergency repairs completed in a timely manner.

95% accuracy and completeness

100% accuracy and completeness (one correction/rewrite)

100% inspection of equipment

Direct observation and report

PRS # 4

Report Deliverables

(PWS Para 4.0)

Report is thorough, accurate and complete and accepted in accordance with the PWS and the Government schedule.

100% accuracy and completeness (one correction/rewrite)

100% inspection of deliverables

Direct observation and repot

5.0 CONTRACT DEFICIENCY REPORT

5.1 If the continued failures results are not resolved within a timely manner (For trouble repairs the contract has 72 hours to begin service arrangements. The time required to begin onsite repair malfunctioning piece of equipment is 72 hours of the initial diagnosis.

If the contractor requires longer than 72 hours, they will need to notify the COR beforehand during the service arrangements), the month’s services will be considered unsatisfactory for the particular requirement under surveillance. The contractor will be notified of the unsatisfactorily performance along with a description of the work which must be performed. If Government action or lack of action caused the unsatisfactory performance, the defects will not be counted. A memorandum will be prepared by the COR explaining the government’s action and submitted as a follow-up report to the Contracting Officer.

5.2 Unsatisfactory contract performance will be reported on DA Form 5479, Contract Discrepancy Report (CDR). The form is used to notify the contractor of discrepancies found by the COR. The contractor is allowed to respond as to cause, corrective action and actions to prevent recurrence. If unsatisfactory performance occurs during an emergency repair period, the COR will have the option to submit a contract termination request to the Contracting Officer. This completed and signed CDR along description of the repair problems and supporting documentation will be forwarded to the Contracting Officer for disposition. A copy will be maintained in the COR file.