A01_PWS_FINAL.pdf

Performance Work Statement Preventative Maintenance & Repair Services of

Various Thermo Electron Equipment & Associated Parts

1.0 Introduction: The contractor shall provide all personnel, equipment, tools, materials, and nonpersonal services necessary to support the Edgewood Chemical Biological Center (ECBC) as defined in this Performance Work Statement (PWS). The services to be conducted by the contractor are to include on-site repairs, preventative maintenance (PM), and instrument service for equipment located at ECBC, Aberdeen Proving Ground– Edgewood Area.

1.1 Background: The ECBC Physical Properties & Analytical Chemistry Team is responsible for the equipment necessary to analyze and test samples received from all over the world which may pose a chemical and biological threat. In order to support the mission, the laboratory requires all equipment to be fully up to date with the latest software and to be operating in accordance with the original equipment manufacturers specifications without any delay in service in case of equipment malfunctions. All instruments listed are manufactured by Thermo Fischer.

1.2 Objective: The objective of this contract is to provide yearly full-service preventative maintenance support, unlimited on-site repairs, software upgrades, online technical support, and telephone assistance to resolve technical problems.

1.3 Period of Performance: The base year will be 12 months from time of award, plus four option years

2.0 Applicable Documents

2.1 Manufacturers’ Equipment Specifications and Guides.

Unity Lab Services Search/Content Knowledge Base-http://www.unitylabservices.com/en/support/knowledge-bases.html Category: Manuals, Xcalibur, Gas Chromatography, LC-MS, GC-MS, Mass Spec, Liquid Chromatography, Ion Chrom, Software, etc…

3.0 Requirements: The contractor, as an independent contractor and not as an agent of the

Government, shall furnish the necessary resources (except those specifically designated as Government-furnished) to perform the following work:

3.1 Preventative Maintenance and Instrument Service. The contractor shall perform yearly, on-site preventative maintenance and instrument service for all equipment specified in this PWS. The contractor shall coordinate with the Government regarding scheduling this.

3.1.1 The contractor shall perform all maintenance and repairs necessary to keep the units described in the equipment list in original equipment manufacturers (OEM) operating condition to ensure operation within the manufacturer’s standard product specifications, as determined by Thermo Fischer service manuals. The contractor shall maintain and repair the vacuum pumps, however, the Government will provide the oil required during pump maintenance.

3.1.2 The contractor shall provide all necessary maintenance; labor including travel time;

repair parts’ maintenance supplies; tools; test equipment; transportation; and documentation to include a log of work performed and results of performance checks.

Maintenance services shall be performed in accordance with the OEM’s guidelines.

3.1.3 The contractor shall provide software upgrades, online technical support and telephone assistance to resolve technical problems.

3.1.4 The contractor’s Field Service Engineer shall report to the Contracting Officer’s Representative (COR) before and after service work is accomplished. The contractor shall prepare and maintain complete maintenance records on all equipment under the contract. These records shall be made available for review by the Government during contract performance. A copy of the service report and record of maintenance shall be provided to the COR after the signature is obtained from the technical point of contact on site and the contractor

3.1.5 The contractor shall not exchange equipment without written consent of the COR. The Contracting Officer shall be notified when this service would affect a change in the equipment under contract.

3.1.6 The contractor shall be trained and possess the licenses and certifications to perform the necessary tasks on Thermo Electron instruments without risk of voiding or invalidating warranties on Thermo Electron instruments.

3.1.7 The contractor shall provide fully integrated service coverage for all modules that make up the analytical system and provide comprehensive support of the complete configuration of the analytical systems. Although some of the required technical support may involve instruments not manufactured by Thermo Electron, the Government requires one contractor to perform the repairs and maintenance on the instruments manufactured and warranted by Thermo Electron as well as the other manufacturers.

3.2 Remedial Maintenance. The contractor shall provide unlimited on-site visits for customer support when requested by the COR. The number of repairs calls cannot be predicted but based on past performance, it is estimated at 48 repairs per year. The contractor shall perform remedial maintenance (repairs) after notification that equipment is inoperative.

Any parts used to return the system to operational condition are included in the service agreement. If the equipment cannot be repaired successfully, the instrument shall be replaced at no additional cost to the contract holder. The contractor shall provide the COR with designated points of contact and make arrangements to enable its maintenance representative to receive such notification. The contractor shall also provide secondary points of contact in the event that the primary point of contact is not available.

The COR will notify the contractor when equipment malfunctions and the contractor shall respond within two hours to make arrangements for an on-site visit. The initial on-site diagnosis shall be made within 24 hours, with a service technician physically present at the equipment. If equipment needs to be repaired at a remote location, the locale must be satisfactory to the Government and the contractor must submit request to the COR within 72 hours of the initial diagnosis. Should it become evident that such repair is not feasible within the requirements the contractor shall immediately notify the COR prior to the expiration of the designated repair time.

3.3 Antiterrorism/Operations Security Review

3.3.1 Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated subcontractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.3.2 On-Site Workers. The contractor support personnel working on-site shall:

3.3.2.1 Wear a company-provided picture badge. The picture badge shall contain the employee’s name, company name, and a badge issue and expiration date.

3.3.2.2 Government escort to facility. To get on post, a valid form of identification is required along with a valid vehicle registration.

3.4 Safety and Health. The US Army ECBC has agreed to the following:

OSHA- Occupational Safety and Health Standards https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_leve l=1&p_part_number=1910

CFR-Code of Federal Regulations https://www.ecfr.gov/cgi-bin/text-idx?SID=e3775de734a18a7d9a4ecf5b077436f7&mc=true&tpl=/ecfrbrowse/Title 42/42tab_02.tpl

MOSH- Maryland Occupational Safety and Health https://www.dllr.state.md.us/labor/mosh/

COMAR- Code of Maryland Regulations http://www.dsd.state.md.us/COMAR/title_search/Title_List.aspx

EPA- RCRA Environmental Protection Agency, RCRA- Resource Conservation and Recovery Act Laws and Regulations https://www.epa.gov/rcra

Department of the US Army, AR-Army Regulation 50–6 http://www.apd.army.mil/epubs/DR_pubs/DR_a/pdf/web/r50_6.pdf

APG- Aberdeen Proving Ground Regulation 200-60 https://cbconnect.apgea.army.mil/DPI/cb/risk/eqo/HWTS/APGR_200- 60_Hazardous_Waste_Management.pdf

US Army ECBC R&T: Emergency Evacuation Plan and Control of Emergency Incidents: Building E3400 Physical document is located in the laboratory SOP notebook on the benchtop. Emergency Evacuation Plan may vary at different locations. Please refer to local site’s plan.

These documents address chemical safety, chemical disposal and emergency procedures in operating laboratories and includes reading/having access to the Materials Safety Data Sheets for the materials that is used and the handling and disposal of chemical, biological and radiological waste. All waste generated from laboratory operations will be turned in at that specific location by a government personnel IAW guidelines sited above. The contractor shall comply with all applicable safety and health regulations cited in paragraph 3.4 in performance of this effort. The contractor shall not be required to inspect, repair or perform maintenance on systems or equipment that are contaminated or perform work under unsafe conditions. For safety and security, the contractor shall sign a visitor’s log, if available, at each location. That contractor may require an escort at the time of their visit.

3.5 Performance Outcomes. The outcomes to be satisfied under this contract include high quality, cost effective performance with consistent adherence to schedule and reliability requirements. The Government will use the Quality Assurance Surveillance Plan provided as the basis for assessing the contractor’s performance