PERFORMANCE_WORK_STATEMENT-mesa.docx

PERFORMANCE WORK STATEMENT

MARTIN ARMY COMMUNITY HOSPITAL (BMACH)

FORT BENNING, GEORGIA

1. General:

1.1. This is a service contract for full on-site maintenance services. Contractor shall furnish all parts, labor, equipment, materials, travel, and transportation to perform all scheduled and unscheduled maintenance for the equipment listed below, located at outlying clinic under Martin Army Community hospital’s platform.

2. Scope of Work:

2.1. The contractor shall provide all necessary trained experienced personnel, labor, tools, diagnostic equipment and software, material, supplies, transportation, parts and equipment, excluding expendable items to perform preventative maintenance, unlimited repair, and hardware/software support of the system. Service shall consist of two preventive maintenance visits (PMCS) and unlimited repair calls. 2.1. Normal Duty Hours: Monday through Friday 7:30 am. to 4:30 p.m., excluding national holidays and weekends.

2.2. Contractor shall report or telephonically notify the Equipment Management Branch Contracting Officer's Representative or Alternate Contracting Officer's Representative, (762) 408-1074, MACH, Building 9250, Room GC-120C.

2.3. After Duty Hours: Contractor shall report to the Administrative Officer of the Day (AOD) at the front desk of the hospital to be escorted to the appropriate work area.

3. Personnel Qualifications:

3.1. The contractor shall provide documentation that the field service technicians are qualified and manufacture trained on the Mesa Monitoring System. In addition to this training, the technicians shall have proof of two years of working experience, effective with the current date. The contractor prior to service commencing shall present documented proof of successful completion of such training.

4. Contract Representative (POC).

4.1. The contractor shall provide in writing on the contract start date, the name and telephone number of a primary and alternate individual to act as their representative to be responsible for the coordination of the contract with the government. The contractor's designated representative shall be the point of contact with the government and shall have the authority to act or make decisions for the contractor on all matters pertaining to the contract. The Contracting Officer's Representative or Alternate Contracting Officer's Representative shall be notified in writing within 72 hours, whenever changes are made.

5. Quality Control:

5.1. The contractor shall establish and maintain a Quality Control Plan to ensure that the quality of service and material provided meet or exceed the specifications, terms and conditions of the contract. All repairs or modifications that are made shall be in compliance with the manufacturer's specification and Food and Drug Administration guidance. The Contractor will provide the government a copy of the Quality Control Plan.

6. Definitions:

6.1. Scheduled Maintenance: The scheduled care and servicing of equipment for the purpose of the equipment to be maintained in a serviceable condition in accordance with the manufacturer's specifications.

6.2. Unscheduled Maintenance: Repair action necessary to return the equipment to a totally operational condition as it was designed to operate in accordance with the manufacturer's specifications.

6.3. Quality Control Plan: The contractors' written plan describes how he will ensure the performance of the services required by the contract are met or exceeded. At a minimum, the contractor's Quality Control Plan will include:

1. Method for acquiring acceptable replacement parts.

2. Inspection intervals and a copy of the checklist to be used by the contractors QA Inspector.

6.4. Replacement Part: A component or module of the existing system or approved upgraded/modified system requiring replacement through a fault developed through normal use or normal wear and tear. Replacement parts do not include consumable supplies. Replacement parts include components that are installed solely for cosmetic appearance i.e. cowlings, molding, keyboard keypads etc.

6.5. OEM: Original Equipment Manufacturer.

7. Government Furnished Services:

7.1. Utilities: Reasonable amounts of electric power and other utilities will be provided to the contractor to perform required services. The contractor is responsible for conserving utilities while working in the installation.

8. Contractor Furnished Equipment: The contractor shall provide all property required in performance of this contract.

9. Replacement Parts:The contractor shall have ready access to unique and/or high mortality replacement parts. All parts supplies shall be compatible with the Mesa Monitoring equipment.

9.1. All replacement parts shall become the property of the government and the replaced malfunctioning part shall become the property of the contractor.

9.2. Freight, postage and storage charges associated with shipment and receipt of replacement parts and the return of workable or defective parts shall be the responsibility of the contractor.

9.3. The contractor shall use only new or reconditioned parts for which the quality is equal to or better than the Original Equipment Manufacturer (OEM's) original part. Any parts provided by the contractors that are considered by the OEM to be substandard may be replaced at the contractor's cost. When discrepancies occur, the Contracting Officer's Representative or Alternate Contracting Officer's Representative will make the final determination about whether a replacement part is of equal or better quality.

9.4. The contractor shall provide all replacements and service necessary to restore the equipment to 100% operational condition as specified by the OEM.

10.Coordination for scheduled and unscheduled services:

10.1. Preventive maintenance shall be performed in accordance with the manufacturer's specifications. The Contracting Officer's Representative or Alternate Contracting Officer's Representative, Equipment Management Branch, (762) 408-1082/1083 will request preventive maintenance at the appropriate time. The service technician shall provide online/internet support (IF APPLICABLE) within twenty-four (24) hours of notification. Government request for remedial repairs will be placed telephonically by the contracting officer or his/her designated representative to the contractor's POC.

The contractor's response to requests for remedial repairs may include a telephone consultation between the equipment user/operator or Government's Service Technician and a contractor's Field Service Engineer (FSE). The purpose of this telephone consultation shall be:

1. To determine the most likely cause of the problem.

2. To determine if resolution of the problem requires the dispatch of an FSE. If contractor's FSE is required on site, the contractor's FSE shall have 24 hours to be on-site commencing from the time of notification by the Contracting Officer's Representative. The unit must be restored fully operational within 72 hours of notification by the Contracting Officer's Representative.

3. To identify replacement parts that may be required in order to return the equipment to 100% operating condition, per OEM specifications.

4. The Government and the contractor will exchange hazard communication information before the commencement of any repair.

5. The contractor will comply with the OSHA lockout/tagout standard while performing maintenance on electrical equipment.

11. Scheduled/Unscheduled Maintenance documentation:

11.1 All scheduled and unscheduled maintenance shall be documented on a service report. This form will be furnished within 5 working days after completion of service to the Equipment Management Branch Contracting Officer's Representative alecia.m.mitchell.civ@mail.mil via email or (762) 408-1083.

11.2 The contractor shall prepare a service report for each job performed. During duty hours, the service report will be provided to the COR, if available, or his/her representative in Equipment Management Branch, Building 9250, Room GC122. After duty hours, the service report will be provided to the AOD at the front desk. The service reports shall include the following information as a minimum:

1. Government contract number

2. Equipment identification data

3. System nomenclature, room number, location, model and serial number

4. Purpose of service (scheduled service or unscheduled service call)

5. Start date/time and completion date/time

6. Description of defect and corrective action taken

7. List of parts and cost. Total cost of service to include labor, travel, and parts

8. Explanations of any deferred or delayed repair action with an estimated get well date.

11.3. All calibration services shall be documented by the contractor on the service report and a DD 2163 Calibration/Verification Certification label is attached to the system, if needed. The verification shall be affixed to the units with the service date, initials and date next service due annotated. If the contractor does not have labels, the Equipment Management Branch will furnish the government form DD 2163 Verification/Certification.

12. Equipment Modification/Alteration/Upgrades:

12.1. The contractor shall perform/incorporate only OEM specified modifications, alterations, and upgrades. Approval shall be obtained from the Contracting Officer's Representative or Alternate Contracting Officer's Representative prior to the contractor's installation of the modification, alteration, or upgrade.

12.2. The contractor shall perform or cause to be performed all OEM field modifications and safety alert inspections.

12.3. The contractor shall maintain contact with the OEM to determine the requirement for field modifications and to ensure these field modifications are in accordance with the time schedule established by the OEM.

12.4. The contractor will inform the Contracting Officer's Representative or Alternate Contracting Officer's Representative of minor or routine OEM software upgrades when they become available.

12.5. Hardware and software changes not supported by the OEM are not authorized.

13. Contractor Reporting Requirements:

The Contractor's representative must sign in and out at the Equipment Management Branch, room GC122, ground floor, Building 9250. In the event that the contractor performs service beyond the normal duty hours, he must sign-in and out with the Administrative Officer of the Day (AOD) at the information desk located on the main floor in the front lobby.

14. Conduct of Personnel:

14.1. The contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary and in the interest of the Government. In accordance with applicable directives and 18 U.S.C. 1382 (1972), the Installation Commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this work statement.

15. Security Requirements:

15.1. Contractor personnel or any representative of the contractor entering Fort Benning Army Installation shall abide by all security regulations and shall be subject to security checks.

15.2. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Fort Benning Army Installation and while on the installation in accordance with AR 190-13 (The Army Physical Security Program).

16. Identification Badge:

Contractor personnel shall wear a vendor identification badge at all times when performing services at the Government site. Identification badges shall be worn in a clearly visible area of the FSE's outer garment. The badge will be furnished at the Equipment Management Branch during duty hours and by the Administrative Officer of the Day (AOD) after duty hours.

17. Payments. Payment will be made by Equipment Management Branch using the Wide Area Work Flow System. All payment will process upon receipt of all invoices and service tickets through the WAWF. Invoice copies should input into this system.

18. Safety:

18.1 When the Contractor leaves on-site location where maintenance services are being performed, the site shall be left in same condition.

18.2 Equipment which is left unserviceable at the end of normal duty hours or until performance can be resumed, will be identified by the Contractor attaching DD Form 1577 (TAG) to the equipment in plain view of hospital staff. The COR will be informed personally or in writing of the equipment status prior to the Contractor leaving the work site.

19. Antiterrorism/Operations Security (AT/OPSEC) Requirements.

19.1 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

19.2 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

19.4 iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance with the results reported to the COR NLT 65 calendar days after contract award.

19.5 For contracts that require handling or access to classified information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

19.6 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b.