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ATTACHMENT 1
Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
| Performance Objective |
| Standard |
| Lot Size and AQL |
| Method of Surveillance |
| Remedy |
| Para 5.1.1. Remove Trash |
| Trash cans to be free of trash. |
| Lot size shall be equal to the number of trash cans to be emptied by location. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.2. Remove Recycle |
| Recycle bins to be free of recycle paper. |
| Lot size shall be equal to the number of recycle bins to be emptied by location. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.3. Sweep Floors |
| Floors shall be free of all visible dirt and refuse |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.4. Vacuum Carpet |
| Carpet shall be free of all visible litter and soil |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.5. Wet Mop |
| Floor shall have a uniform appearance with no streaks, swirl marks, or any evidence of soil |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.6. Clean and Supply Rest Room |
| All surfaces of toilet bowls, urinals, lavatories, and other such surfaces shall be free of dirt, mildew, mold, soap scum and other foreign matter accumulation. |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.7. Clean Drinking Fountains |
| Entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious soil |
| Lot size shall be equal to the number of drinking fountains to be cleaned. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.8. Carpet Shampooing |
| Carpet shall be uniform in appearance and free of stains and discoloration |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.9. Wax Floors |
| Reflection of the surface shall be uniform and free of streaks & swirl marks |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.10. Stripping and Finishing Tile |
| Reflection of the surface shall be uniform and free of streaks & swirl marks |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.11. Spot Clean |
| The surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.12. Regular Dusting (under 6.5') |
| The surface shall have a uniform appearance free of streaks, smudges, dust, lint, and litter |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Random and periodic inspection with valid customer comments |
| Re-performance of the work within 24 hours of notification |
| Para 5.1.13. High Dusting (Over 6.5') |
| The surface shall have a uniform appearance, free of streaks, smudges, dust, lint, and litter |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Final inspection with valid customer comments. |
| Re-performance of the work within 24 hours of notification |
| Para 5.3.1. Carpet Shampooing |
| Carpet shall be uniform in appearance and free of stains and discoloration |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Final inspection with valid customer comments. |
| Re-performance of the work within 24 hours of notification |
| Para 5.3.2 Windows (exterior/ interior wash) |
| The glass area shall be free of dust, smudges, oily film, tape, and all other types of soil, streaks, and water marks. |
| Lot size shall be equal to the square footage of areas to be serviced. AQL = 97% |
| Final inspection with valid customer comments. |
| Re-performance of the work within 24 hours of notification |
