Amendment 1_PWS_EBS TRAINING AND INTEGRATION SUPPORT Finalized.pdf

PERFORMANCE WORK STATEMENT (PWS)

Enterprise Business Systems (EBS) Training and Integration Support Services

U.S. ARMY COMBINED ARMS SUPPORT COMMAND (CASCOM)

U.S. Army Sustainment Center of Excellence (SCoE)

1. GENERAL INFORMATION: This is a Firm Fixed Price (FFP) non-personal services contract to provide support in training and other workforce development on enterprise business systems (EBS), including enhancing the users’ experience with the systems. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform EBS workforce development support as defined in this performance work statement except for those items specified as government furnished items and services. The contractor shall perform to the standards in this contract.

1.2 Background: CASCOM has utilized contractor support for Systems Applications and Procedures (SAP) training development for six Global Combat Service Support-Army (GCSS-Army) training development projects: warehouse management (WM), plant maintenance (PM), materiel management (MM), property book (PB), unit supply (US), and leader development (LD). Capabilities for the systems continue to evolve, and additional capabilities such as medical logistics and Army prepositioned stocks are being added, requiring new training products. In addition, CASCOM has a new mission to conduct all the work necessary to prepare the workforce for transition to a modernized enterprise resource planning (ERP) system. GCSS-Army has been fielded and is now in the sustainment phase. This is a new sustainment mission to develop and deliver training to the soldier in as near real time as possible which is necessary in order to keep up with the growth and increase in capabilities as GCSS-Army evolves and subsumes all facets of logistics and accountability at an exponential rate.

1.3 Objectives: The objectives of the services are to:

1.3.1 Provide for training support packages and other learning products on new system capabilities and tailor products for specific school requirements, leveraging developments across the schools.

1.3.2 Update existing learning products as changes are made to capabilities.

1.3.3 Enhance user experience with GCSS-Army to optimize the training requirement.

1.4 Scope: The contractor shall review and revise existing training products, develop new training products for GCSS- Army capabilities, and improve user experience (UX) to minimize training requirements.

1.5 Period of Performance: The period of performance shall be for one (1) 12-month base period and two

(2) 12-month option periods. The period of performance is as follows:

Base Period: 29 March 2023 – 28 March 2024 Option Period One (1): 29 March 2024 – 28 March 2025 Option Period Two (2): 29 March 2025 – 28 March 2026

1.6 General Information

1.6.1 Combating Traffic in Persons: The U.S. government has a zero tolerance policy for human trafficking, as established in a presidential directive, but trafficking in persons (TIP) on U.S. government contracts exists. The Oversight Execution for Trafficking in Persons is addressed in the Performance Requirements Summary below.

1.6.2 Federal Holidays: Contractor support is not required on Federal Holidays as follows:

Holiday Day of observation

New Year’s Day January 1st

Dr. Martin Luther King, Jr. Day 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Juneteenth June 19th

Independence Day July 4th

Labor Day 1st Monday in September

Columbus Day 2nd Monday in October

Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday.

Holidays falling on a Sunday will be observed on the following Monday.

1.6.3 Hours of Operation: The Contractor is responsible for performing services between the hours of 0800 to 1700 Monday through Friday except recognized Federal holidays (para 1.6.1). This contract supports the US Army Reserves, National Guard and global operations. Because of the training time differences, the contactor may be called upon to support operations late Friday, early Monday, or ½ day on Saturday or Sunday as necessary. The Government will inform the contractor prior to these occurrences. This out of normal work week requirement does not constitute overtime.

1.6.4 Place of Performance: The primary place of performance shall be Ft Lee, VA or Contractor designated remote site as workload permits.

1.6.4.1 On rare occasions, performance may be required at other locations for workshop or exercise participation. These locations would be located within the local Tri-Cities area.

1.6.5 Contractor Travel: Contractor travel may be required to Travel CONUS during the performance of this contract. The COR will provide advance notification to the maximum extent possible of travel requirements and will approve all Contractor travel in advance. Should travel be needed, Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR. Contractor(s) shall prepare trip reports on all travel within 5 days of completion of travel. Trip reports shall be submitted to the COR.

1.7 Program Manager: The contractor shall provide a Program Manager (PM)/Point of Contact (POC) to be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the PM/POC is absent shall be designated in writing to the Contracting Officer (KO) and Contracting Officer’s Representative (COR). The PM/POC or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM/POC or alternate shall be available between 0800 and 1700 Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.7.1 On-site Lead POC. The Contractor shall provide a single on-site lead POC located at Fort Lee, VA that can act on behalf of the Contractor for daily operations.

1.8. Out of Scope Changes. The Contractor shall alert the COR of any Government requested changes to this PWS that will impact scope (schedule/cost). Prior to execution of any changes which impact scope, the Contractor shall wait for written approval from the KO. The Contractor shall not perform any services beyond what is specified in the PWS until a modification to the contract has been executed by the KO authorizing the requested changes.

The Contractor shall alert the KO and COR of any Government requested changes to this PWS that will impact scope (schedule/cost). Prior to execution of any changes which impact scope, the Contractor shall seek approval from the KO. The Contractor shall not perform any services beyond what is specified in the PWS until a modification to the contract has been executed by the KO authorizing the requested changes.

1.8.1 The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS, when the Government facility is not closed for the above reasons. The Contractor shall be responsible for performing the services noted herein with personnel that have the requisite technical expertise, experience, and skills. The Contractor shall also notify the KO and/or COR of any real or potential deficiencies in the performance of the services required. This does not, however, relieve the Contractor of any performance requirements.

The Contractor shall notify the COR within two (2) business days of any changes in Contractor personnel during the execution of the contract. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to the performance of the services required.

1.9 Security Requirements:

1.9.1 Security & Investigation Requirements.

1.9.2 Contractors Requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following:

(1) Both physical access to a Department of Defense (DoD) facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilitates on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 at the Office of Personnel Management

1.9.3 Security Training. New and returning Contractor personnel shall complete and provide completion certificates of the following courses to the COR within start of performance on this contract unless a shorter timeframe is specified for the individual training.

1.9.3.1. Anti-Terrorism (AT) Level I Training. All contractor employees, to include sub-contractor employees, requiring access to Army installations, facilities and controlled areas shall complete Anti-Terrorism Level I Training within 10 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel. AT Level I Training is available at the following website: https://jkodirect.jten.mil.

1.9.3.2 Operation Security (OPSEC) Awareness Training. Per Army Regulation (AR) 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness Training. New employees must be trained within 10 calendar days of their reporting for duty and annually thereafter. Training is found at https://cdsetrain.dtic.mil/opsec/index.htm.

1.9.3.3 DoD Cyber Awareness Challenge Training and Acceptable Use Policy (AUP) acknowledgment. 100% contractor and sub-contractor personnel accessing Army networks complete the Cyber Awareness Training and sign the Acceptable Use Policy (AUP). Training is available at https://cs.signal.army.mil. A Cyber Awareness Training https://jkodirect.jten.mil/ https://cdsetrain.dtic.mil/opsec/index.htm https://cs.signal.army.mil/

Certificate and a signed Acceptable Use Policy (AUP) will be submitted to the COR for each contractor personnel within 10 days of the start of performance on this contract.

1.9.3.4 Threat Awareness and Reporting Program (TARP) Training. Army Regulation 381-12, Threat Awareness and Reporting Program (TARP), directs that all Department of the Army (DA) personnel will receive TARP training annually. DA personnel include active duty, reserve and National Guard members, DA civilians and DA contractors.

TARP training will be conducted by a counter-intelligence (CI) agent or other trainer as specified in AR 381-12 paragraph 2-4b.

1.9.3.5 Information Security Program Training (initial and annual). 100% contractor and sub-contractor personnel shall complete the initial/annual Information Security Program training. Initial Security training will be completed within 30 days of contract award. Annual training will be conducted via the Army Learning Management System (ALMS). Once training has been completed, the contractor ensures copies of the completed certificate are provided to the COR/Government Requiring Activity's Security Manager. Training is available at http://www.atsc.army.mil/tadlp/delivery/alms.asp.

1.9.3.6 Access and General Protection Policy and Procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (Federal Acquisition Regulation [FAR] clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, DA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.9.3.7 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to Government Information Systems. All contractor employees with access to a Government Information System must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.9.3.8 Information Assurance (IA)/Information Technology (IT) Training. All Contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoD Directive (DoDD) 8570.01, DoDD 8570.01-M and AR 25-2 within six (6) months of appointment to IA/IT functions. Training is available at: https://ia.signal.army.mil.

1.9.3.9 Information Assurance (IA)/Information Technology (IT) Certification. Per DoDD 8570.01-M, DFARS 252.239.7001 and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoDD 8570.01-M must be completed upon contract award.

1.9.3.10 Controlled Unclassified Information (CUI). Within 5 days of the start of in-processing, all Contractor personnel are required to review the videos in the training section of the CUI website.

(https://www.archives.gov/cui/training/controlledunclassified/Course1/Menu.html). This website does not issue certificate of completion. A confirmation email to the Enterprise Systems Directorate (ESD) Security Officer, stating the training has been completed will suffice.

1.9.3.11 Foreign Disclosure Introductory Course. All Contractor personnel are required to complete a Foreign Disclosure Introductory Course (course number P-US1391) within 14 calendar days of start of performance on this contract. Online training can be found at https:jkodirect.jten.mil.

1.9.4 Physical Security. The contractor shall be responsible for safeguarding all Government equipment, http://www.atsc.army.mil/tadlp/delivery/alms.asp https://ia.signal.army.mil/ https://www.archives.gov/cui/training/controlledunclassified/Course1/Menu.html information and items provided for contractor use. At the close of each work period, the Contractor shall ensure that Government facilities, equipment, and materials are secured.

1.9.4.1 Key/Key Card Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the quality control plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

1.9.4.1.1 In the event keys are lost, the contractor shall immediately contact the COR and physical property manager to report the loss, to request another key or have the affected lock or locks replaced.

The total cost of re-keying or the replacement of the lock or locks may be deducted from the next payment due the contractor.

1.9.4.2 Key Restrictions. The Contractor shall prohibit the use of Government-issued keys/key cards by any persons other than the authorized personnel under this contract. Entry to the Government facility shall only be permitted to authorized personnel under this contract engaged in the performance of assigned work in those areas or personnel authorized access by the Contracting Officer and/or the Contracting Officer’s Representative. The Contractor shall establish and implement methods of ensuring that lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.10 Identification of Contractor Personnel:

1.10.1 Common Access Card (CAC). Each Contractor personnel shall obtain a CAC issued by the Government. Each Contractor personnel’s name, social security number, date of birth and email address will be entered into the Trusted Associate Sponsorship System (TASS) database by the COR/Trusted Agent (TA), which is operated by the Defense Manpower Data Center (DMDC). TASS is an automated system to allow Contractors’ personal information to be verified when applying for a new or renewal Government identification card/CAC. Once the Contractor personnel’s information is registered and the completed CAC request information is processed, TASS will electronically forward the information to the COR/TA for verification and approval. Once verified and approved, the COR/TA will authorize the Contractor personnel via TASS the required CAC. The Contractor personnel will be directed to go to the designated Real-Time Automated Personnel Identification System (RAPIDS) Issuing facility and obtain the CAC. Failure, inability, or delay in obtaining the CAC does not relieve the Contractor from performing under the terms of the contract. Should Contractor personnel leave prior to the contract expiration, the Contractor shall ensure the personnel turns-in his/her CAC at that time. The CAC shall immediately be delivered to the COR for cancellation upon the release of any Contractor personnel.

1.10.2 Answering Telephones. Contractor personnel shall identify themselves as Contractor personnel when answering telephones on post.

1.10.3 Personal Interactions. During official meetings or in correspondence, Contractor personnel shall identify themselves as such in interactions with Government or other Contractor personnel during performance of this contract.

1.10.4 Utilizing Electronic Mail. All e-mail communication relating to this contract, shall be via the Contractor’s e-mail account and shall include the company name together with the person’s name. For Contractor personnel using a Government computer, the Government will assign an e-mail address that includes .CTR after their name. Use of the Government e-mail system shall be only for work related items. Government resources shall not be used for personal email or forwarding “spam” emails.

1.10.5 Supervision of Contractor Personnel. The Government will not exercise any supervision or control over Contractor personnel while performing services under the contract. Such personnel shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government.

1.10.6 Data Rights. The Government shall have unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and shall not be used for any other purpose. This right does not abrogate any other Government rights.

1.10.7 Organizational Conflict of Interest. The Contractor shall not employ any person who is an employee of the U.S. Government if employing that person would create a conflict of interest as established in DoD 5500.7-R, The Joint Ethics Regulation (JER). Additionally, the Contractor shall not employ any person who is an employee of the Department of the Army (DA), either military or civilian, unless such person seeks and receives approval in accordance with DoD 5500.7-R, JER. Contractor personnel will be required to sign a non-disclosure agreement to avoid Organizational Conflicts of Interest (OCI). If there is any doubt it is highly recommended that the Contractor obtain legal counsel to determine if an actual or perceived conflict of interest exists.

2. ACRONYMS:

ADDIE Analysis, Design, Development, Implementation and Evaluation ALMS Army Learning Management System AR Army Regulation AT Antiterrorism ATCTS Army Training Certification Tracking System AUP Acceptable Use Policy CAC Common Access Card CASCOM US Army Combined Arms Support Command CI Counter-intelligence COR Contracting Officer’s Representative CUI Controlled Unclassified Information DA Department of the Army DAA Designated Approval Authority DD Department of Defense DFARS Defense Federal Acquisition Regulation Supplement DL Distance Learning DMDC Defense Manpower Data Center DoD Department of Defense DoDD Department of Defense Directive EBS Enterprise Business Systems ERP Enterprise Resource Planning ESD Enterprise Systems Directorate FAR Federal Acquisition Regulation FPCON Force Protection Condition FY Fiscal Year GCSS-Army Global Combat Service Support-Army IA Information Assurance IMI Interactive Media Instruction IT Information Technology JER Joint Ethics Regulation KO Contracting Officer LAN Local Area Network LD Leader Development LP Lesson Plan

MM Material Management MSR Monthly Status Report NEC Network Enterprise Center OCI Organizational Conflict of Interest OPSEC Operation Security PB Property Book PDA Personal Digital Assistants PIEE Procurement Integrated Enterprise Environment PM Plant Management PM Program Manager POC Point of Contact POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QVF Qualification Verification Form QCP Quality Control Plan RAPIDS Real-Time Automated Personnel Identification System SAM System for Award Management SAP Systems Applications and Procedures SCoE Sustainment Center of Excellence SCR Service Contract Reporting SOP Standing Operating Procedure TA Trusted Agent TARP Threat Awareness and Reporting Program TASS Trusted Associate Sponsorship System TRADOC US Army Training and Doctrine Command TSP Training Support Package UI User Interface US Unit Supply UX User Experience WAWF Wide Area Workflow WM Workload Management

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Facilities. The Government will provide the necessary workspace for the Contractor to provide the support outlined in the PWS to include appropriate office equipment including but not limited to desks, chairs and access to telephone, computers, monitors, keyboards, mice, printers, scanners, copiers, facsimile machines, and other business equipment for Contractor personnel to accomplish the requirements identified in the contract. The Government will provide other government facilities, as required, to conduct research, interviews, product development, and analysis. The Government equipment shall only be used for the performance of services on this contract. Contractor’s access to automation and telecommunications resources shall be bound by policies of the Fort Lee Network Enterprise Center

(NEC).

3.1.1 Contractor computer equipment or fax machines shall not be allowed on site without prior written approval of the COR and/or KO.

3.2 Utilities. All utilities in the Government facility will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall provide its personnel training/instruction in utility conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, being practical, and what most people would consider reasonable when using the Government facilities.

3.3 Equipment. The Government will provide the Contractor access to support materials and Government communication systems which include telephones and telephone access, computer access for email, facsimile services and Local Area Network (LAN) access to meet the requirements under this PWS. The Contractor shall be responsible for replacement of any Government property lost, damaged or destroyed while in the Contractor’s custody.

3.3.1 The Contractor’s access to automation and telecommunications resources shall be bound by policies of the Fort Lee Network Enterprise Center (NEC).

3.3.2 Government furnished telecommunication and electronic communication systems and equipment, specifically including electronic mail systems, are for official use only in furtherance of the contract.

3.3.3 The Contractor shall respect all electronic communication advisories, virus warnings, and use restrictions on Government-furnished telecommunications and electronic communications systems and equipment and give access to Government automation security and maintenance personnel upon request.

3.3.4 The Contractor shall not move, remove, add, alter, or reconfigure Government communication systems, networks, or lines without KO or COR official approval, which must be obtained by written request. The Contractor shall notify the COR when maintenance or repair of telephones or telephone lines is required.

3.3.5 Information Management Systems. The Government will provide appropriate desktop computing services and network support to the Contractor. Government-furnished information management systems shall be utilized for official business only, in direct support of this contract. Computer workstations and network lines located in facilities to be occupied by the Contractor will be provided by the Government for contractor use. The Government will upgrade hardware as needed. Contractor-owned software and hardware can only be loaded onto Government-provided workstations after approval has been granted by the designated approval authority (DAA) in accordance with AR 25-2, Information Assurance. The use of personal digital assistants (PDAs) or like devices used on the Government network will have to meet the authentication and data security provisions of AR 25-2. This approval must be completed prior to installing any software or hardware or the use of any devices. Additionally, non-Government-provided workstations cannot be connected to the Fort Lee, VA, or any other installation’s LAN where services are being performed without prior approval by the G6. Use of all workstations on the Fort Lee, VA, and any other installation’s LAN constitutes consent to security monitoring.

4. CONTRACTOR FURNISHED ITEMS AND SERVICES: Except for those items or services specifically stated to be Government furnished in Section 3 of this contract, the Contractor shall furnish everything required to perform this contract.

5. SPECIFIC TASKS:

5.1 Personnel Qualifications. Contractor personnel shall be able to work independently and as a member of a geographically dispersed group. Contractor personnel shall have excellent communication, presentation development, and customer interaction skills, both face-to-face and virtually.

5.1.1 SAP® UI/UX Experience Analyst. The Contractor personnel shall have a bachelor’s degree from an accredited college. Contractor personnel shall have at least at least four (4) years of experience using SAP Design Thinking to drive the creation of user-central User Interface (UI). Contractor personnel shall have experience building and providing user workflow, design mockups, documentation and final products reflecting Design Thinking usage to solve specific Army problems. Contractor personnel shall have experience with UI on mobile devices and associated support considerations, as well as, experience with UI via internet browsers and associated support considerations. Contractor personnel shall have at least four (4) years UI/UX experience. Contractor shall have experience with Agile Development methodology, techniques and practices. Contractor personnel shall have experience with SAP products in general, as well as, SAP’s UI toolset including Fiori/SAP Screen Personas and SAP’s BUILD prototype product.

5.1.2 SAP® E-Learning Trainer/Developer. Contractor personnel shall have two (2) years’ experience in training development as delineated in AR 350-1 (Army Training and Leader Development), TRADOC Reg 350-70 (Army Learning Policy and Systems), and TRADOC Pam 350-70- 12 (The Army Distributed Learning Guide). Contractor personnel shall have at least three (3) years’ experience with SAP® in general and at least one (1) year shall be specifically in developing training products for SAP® systems. Contractor personnel shall have at least one (1) year experience with either Adobe Captivate or Articulate Storyline 3. Contractor personnel shall have a minimum of three (3) years hands-on experience with GCSS-Army.

5.1.3 Help Desk Technician II. Contractor personnel shall have two (2) years’ prior help desk technician experience.

Contractor is responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Contractor shall be well-versed in all aspects of computer systems configuration, set up, and maintenance. Contractor should also have excellent interpersonal and communication skills.

Help Desk Technician Requirements:

An Associate's degree in computer science or related field. A strong working knowledge of computer systems, hardware, and software. Good problem-solving, analytical, and team-working skills.

Excellent communication and interpersonal skills. An openness to learning new technologies.

5.2 Task Specific Requirements. The Contractor shall provide services to support training and other workforce development on enterprise business systems (EBS), including enhancing the user experience (UX) with the systems.

5.2.1 GCSS-Army/ SAP® Training Development Support Services:

5.2.1.1 GCSS-Army /SAP® Interactive Multimedia Instruction (IMI) Products for New or Updated Capabilities:

5.2.1.1.1 The Contractor shall design and develop twenty-two (22) Level 1 interactive multimedia instruction (IMI) packages IAW TRADOC Pam (TP) 350-70-12 for new or updated GCSS-Army capabilities that are being developed and fielded each year. The products shall be produced in either Adobe Captivate or Articulate Storyline 3. Based on historical data, each Level 1 product takes approximately 260 hours to design and develop. Because the nature and complexity of each task will differ and the capability delivery schedule will evolve, the Contractor and the Government shall mutually agree in writing to the milestone/delivery date for each assignment. The agreed upon milestones shall be signed by both the Contractor and the COR.

5.2.1.2 GCSS-Army /SAP® for the Review, Revision, and Sustainment of Existing Training Support Packages (TSPs) and Lesson Plans (LPs). There are existing GCSS-Army TSPs and LPs that are outdated due to system upgrades and changes to Army business practices.

5.2.1.2.1 The Contractor shall review and revise existing TSPs and LPs. The Contractor shall review and revise a combined total of sixty (60) lesson plans and/or TSPs each year. The existing TSPs and LPs shall be produced in accordance with TRADOC Reg 350-70 and TRADOC Pam 350-70-12. Based on historical data, each TSP and LP review and revision takes approximately 65 hours to complete. Because the nature and complexity of each task will differ and the capability delivery schedule will evolve, the Contractor and the Government shall mutually agree in writing to the milestone/delivery date for each assignment. The agreed upon milestones shall be signed by both the Contractor and the COR.

5.2.1.2.1.1. The Contractor shall cross check the products to be reviewed and revised with the latest release of GCSS-Army to ensure their currency and relevancy to what is in the field. Within ten (10) working days of the LP/TSP being provided to the Contractor, the Contractor shall provide written comments and suggest changes to assure that the documents are current with the latest version of the GCSS-Army SAP Software.

5.2.1.3 GCSS-Army/ SAP® Training Development Optional Support Services. Additional GCSS-

Army/SAP® Training Development support may be required. Because of the nature and complexity of each task will differ and the capability delivery schedule will evolve, the Contractor and the Government shall mutually agree in writing to the milestone/delivery date for each assignment. The agreed upon milestones shall be signed by both the Contractor and the COR.

5.2.1.3.1 GCSS-Army /SAP® Interactive Multimedia Instruction (IMI) Products for New or Updated Capabilities. The Contractor shall design and develop nine (9) additional Level 1 interactive multimedia instruction (IMI) packages IAW TRADOC Pam 350-70-12 for new or updated GCSS-Army capabilities being developed and fielded each year. The products shall be produced in either Adobe Captivate or Articulate Storyline 3. Based on historical data, each Level 1 product takes approximately 260 hours to design and develop.

5.2.1.3.2 GCSS-Army /SAP® for the Review, Revision, and Sustainment of Existing Training Support Packages (TSPs) and Lesson Plans (LPs). The Contractor shall review and revise approximately 25 additional TSPs and LPs each year. The TSPs and LPs shall be produced in accordance with TRADOC Reg 350-70 and TRADOC Pam 350-70-12. Based on historical data for TSP and LP reviews and revisions, the average product takes approximately 65 hours to complete.

5.2.2 High Level SAP® User Experience Analyst Support Services:

5.2.2.1 Improve User Experience in GCSS-Army. The Contractor shall use Fiori to design and develop improvements to GCSS-Army UX to make the system easier and more intuitive to use and to reduce operator and manager training requirements. The Contractor shall develop an enhanced user experience product for six (6) GCSS-Army functions or operations/transactions performed in GCSS-Army. The COR will provide the priorities for functions to be developed. Based on historical data, the average product takes approximately 640 hours to complete. Because the nature and complexity of each task will differ and the capability delivery schedule will evolve, the Contractor and the Government shall mutually agree in writing to the milestone/delivery date for each assignment. The agreed upon milestones shall be signed by both the Contractor and the COR.

5.2.2.2 High Level SAP® User Experience Analyst Optional Support Services. The Contractor shall develop an enhanced user experience for three (3) additional GCSS-Army functions or operations/transactions performed in GCSS-Army. The COR will provide the priorities for functions to be developed. Based on historical data, the average product takes approximately 640 hours to complete.

Because the nature and complexity of each task will differ and the capability delivery schedule will evolve, the Contractor and the Government shall mutually agree in writing to the milestone/delivery date for each assignment. The agreed upon milestones shall be signed by both the Contractor and the COR.

5.2.3 Help Desk Technician II Support Services:

Help Desk Technician Responsibilities:

Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users. Training other staff on troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals. Running reports and analyzing common complaints and problems.

5.2.3.1 Help Desk Technician II Optional Support Services:

Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users. Training other staff on troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals. Running reports and analyzing common complaints and problems.

5.2.4 Customer Complaints. Upon receipt of a customer complaint, the COR will address the complaint with the Contractor via email. The Contractor shall address any complaints and email corrective actions to be taken to the COR within three (3) working days of the complaint. The COR will determine whether the complaint has been resolved within ten (10) working days, as applicable, and notify the Contractor if the resolution is not adequate.

5.2.5 Meeting/Conference Attendance Requirements. The Contractor shall participate in meetings, conferences, seminars, briefings, Workshops, Configuration Control Boards, Integrated Process Teams, Council of Colonels, In Process Reviews and other meetings as needed to accomplish the tasks in this contract. These meetings will be part of the development process since they will specify new and changed GCSS-Army capabilities. The contractor shall receive at least one (1) business day notice of the event taking place.

5.2.6 The Contractor shall comply with Section 508 of the Rehabilitation Act of 1973.

5.3 Deliverables. All deliverables shall be submitted to the COR via file transfer in the software specified for each product or shall be submitted to the respective Government website (invoices, SCR, etc.).

5.3.1 Quality Control Plan. Quality Control is the responsibility of the Contractor. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting performance to ensure all requirements are met. The QCP shall be delivered to the KO and COR within ten (10) working days after contract award. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for responding to customer complaints; procedures for scheduling, conducting, and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered nonconformance; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent reoccurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The Contractor shall upon request provide to the Government their quality control documentation. Quality Assurance (QA) practices in program management include, at a minimum, identification of quality control factors and processes, evaluation methods, earned value, process improvement, and risk management. After acceptance of the Quality Control Plan, the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QCP.

5.3.2 IMI Packages and LPs/TSPs. IMI packages and LPs/TSPs shall be provided to the COR in accordance with the requirements and milestones delineated Section 5.2.1 of this PWS.

5.3.3 User Experience Products. User experience products shall be provided to the COR in accordance with the requirements and milestones delineated in Section 5.2.2 of this PWS.

5.3.4 Monthly Status Report. The Contractor shall provide the COR a Monthly Status Report (MSR) that analyzes the current contract status and provides contract accounting information. The MSR must be submitted no later than the fifth (5th) working day following the reporting period. The reports shall include a summary of work performed by each specific requirement area for the reporting period including at a minimum: a detailed summary of the significant activities/work performed, new discoveries (e.g. any shortcomings in the current TSPs or SAP modernization improvements that could be implemented to streamline the data flow), if any, a summary of employee turn-over for the month (terminations and hires), a by-name roster of employees including contact information, and any outstanding training certificates, a brief description of requirements, anticipated timelines to accomplish the requirements and a brief summary of accomplishments during the reporting period, current or anticipated problems and the proposed resolution, lessons learned, a schedule of deliverables anticipated for the next reporting period, if applicable.

5.3.5 Monthly Invoices. The Contractor shall submit monthly invoices through Wide Area Workflow (WAWF) within the Procurement Integrated Enterprise Environment (PIEE) no later than the fifth (5th) working day after the end of the billing period. Invoices shall be submitted in accordance with the WAWF Instructions in this contract. The Contractor shall contact the COR by email indicating an invoice was submitted. The Contractor shall notify the COR by email, if for any reason, a monthly invoice must be re-submitted.

5.3.6 Service Contract Reporting (SCR). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for CASCOM via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://www.sam.gov, click on the “Entity Registrations,” and then click on the “Service Contract Reporting.”

5.3.6.1 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may find User Guides by clicking on the “HELP” tab which is located on the System for Award Management (SAM) website. Contractors may direct questions to the Federal Service Desk website at https://www.fsd.gov/fsd-gov/home.do.

5.3.7 Significant Activity (SIGACT) Reports. The contractor shall submit SIGACTS as scheduled by and in the format prescribed by the command. Currently the schedule is every 2 weeks. The format is changing as of the creation of this PWS. The current format will be provided as soon it is published.

http://www.ecmra.mil/ https://www.fsd.gov/fsd-gov/home.do

6. APPLICABLE PUBLICATIONS

6.1. The Government will provide access to publications (governing regulations, and SOPs) online. The following publications are required to be followed to perform services under this contract.

PUBLICATION NUMBER PUBLICATION TITLE

AR 350-1 Army Training and Leader Development TR 350-70 Army Learning Policy and Systems TP 350-70-1 Training Development in Support of the

Operational Domain TP 350-70-6 Analysis, Design, Development, Implementation and Evaluation (ADDIE) TP 350-70-12 The Army Distributed Learning (DL) Guide NA GCSS-A End User Manual

7. TECHNICAL EXHIBIT LIST:

7.1 Technical Exhibit 1 – Performance Requirements Summary (PRS)

7.2 Technical Exhibit 2 – Qualification Verification Form (QVF)

7.1 Technical Exhibit 1 – Performance Requirements Summary (PRS)

Performance Requirements Summary (PRS)

The PRS identifies selected service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor. For the service outputs listed, the PWS identifies performance levels, which, if not met by the Contractor, will result in formula deductions from the monthly contract price, in accordance with the methodology and criteria outlined in the PWS.

Performance Objective Number

PWS Para Performance Standard Maximum Allowable Deviation

Remedy amount of Total Monthly Price

PO1 5.2.4

5.3.8

The Contractor shall participate in all meetings, conferences, teleconferences, seminars, briefings and workshops, etc.

Two (2) missed meeting events per month

$100 for every meeting event missed after the two (2) allowed deviations per month

PO2 Sections 5.2 and 5.3

Contractor shall provide all deliverables in accordance with PWS requirements.

All deliverables shall be accurate in terms of content, grammatically correct, and free of spelling and punctuation errors.

The Contractor will be allowed to re-perform a deliverable that has been determined to be defective for two iterations without a remedy.

A defect is defined as a significant error in final content, such as misstatement of fact or an incorrect calculation, but does not include typographical or grammar mistakes that do not significantly affect meaning.

Defects for deliverables may be defined as a significant error in content or functionality.

$500 per each deliverable that exceeds two (2) iterations of re-performance.

PO3 Para 5.3.7 The contractor shall submit SIGACTS as scheduled by and in the format prescribed by the command. Currently the schedule is every 2 weeks.

The format is changing as of the creation of this PWS. The current format will be provided as soon it is published.

Two (2) missed SIGACTS during the contract POP.

$500 for the third and each missed SIGACT thereafter for the duration of the POP.

Oversight Execution for Trafficking in Persons

PO4.

Combating Traffic in Persons

Para 1.6.1

7.2 Technical Exhibit 2 – Qualification Verification Form (QVF)

Enterprise Business Systems (EBS) Training and Integration Support Services

Candidate Name: ___________________________________________ Position: ___________________

Qualifications of Contractor personnel must be verified PRIOR to starting work on this contract. Completion of this form including PM signature verifies that the Contractor employee has the minimum qualifications stated in the PWS.

The Qualification Verification Form and supporting documentation shall be furnished to the COR prior to the start of performance of this contract.

(5.1) All Contractor personnel shall:

_____ Be able to work independently and as a member of a geographically dispersed group.

_____ Have excellent communication, presentation development, and customer interaction skills, both face-to-face and virtually.

(5.1.1) SAP® UI/UX Experience Analyst:

_____ Have a bachelor’s degree from an accredited college.

_____ Have at least at least four (4) years of experience using SAP Design Thinking to drive the creation of user-central User Interface (UI).

_____ Have experience building and providing user workflow, design mockups, documentation and final products reflecting Design Thinking usage to solve specific Army problems.

_____ Have experience with UI on mobile devices and associated support considerations, as well as, experience with

UI via internet browsers and associated support considerations.

_____ Have at least four (4) years UI/UX experience.

_____ Have experience with Agile Development methodology, techniques and practices.

_____ Have experience with SAP products in general, as well as, SAP’s UI toolset including Fiori/SAP Screen

Personas and SAP’s BUILD prototype product.

(5.1.2) SAP® E-Learning Trainer/Developer:

_____ Shall have two (2) years’ experience in training development as delineated in AR 350-1 (Army Training and

Leader Development), TRADOC Reg 350-70 (Army Learning Policy and Systems), and TRADOC Pam 350- 70-12 (The Army Distributed Learning Guide).

_____ Have at least three (3) years’ experience with SAP® in general and at least one (1) year shall be specifically in developing training products for SAP® systems.

_____ Have at least one (1) year experience with either Adobe Captivate or Articulate Storyline 3.

_____ Have a minimum of three (3) years hands-on experience with GCSS-Army.

(5.1.3) Help Desk Technician II:

_____ Have an associate’s degree in computer science or related field.

_____ Shall have two (2) years’ prior general help desk technician experience.

_____ Have at least three (3) years’ experience with SAP® in general and at least one (1) year shall be specifically in

GCSS-Army trouble shooting.

_____ Have a minimum of two (2) years hands-on experience with GCSS-Army.

PROGRAM MANAGER SIGNATURE/DATE