FY22 BYR PWS and PRS V5.0 updated.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Employment Outreach Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Employment Outreach Services, as defined in this

PWS.

1.1.1 Objectives: Continue to develop the "Work for Warriors Louisiana" (WFW-LA) employment outreach program into the cornerstone program capable of handling the current caseload using scalable strategies and techniques as demand increases. WFW- LA will continue to be supported and managed by the LANG SMFP Reintegration Branch.

1.2 Background: Louisiana is home to approximately 77,209 working-age veterans and eligible family members across its 64 parishes. With an unemployment rate within the state of 7% (6% of Military personnel), that equates to approximately 44,325 SMs, plus spouses, seeking or needing employment. Simultaneously, financial assistance remains the requested form of aid by SMs due to lack of employment or underemployment.

While various programs support Louisiana's military community, W4WLA which falls under the Service Member and Family Programs (SMFP) Division of the Louisiana National Guard (LANG), has quickly become one of the primary resources for LA's SMs and families. W4WLA specializes in; resume writing and review, interview skills, professional networking, skill-building for gainful employment, and assistance with other government-backed programs. Understanding the relationships between quality employment, financial stability, retention, and other critical life stressors, Louisiana sought successful programs with qualifying and verifiable performance metrics that target unemployment within military communities. The Work for Warriors Employment Outreach program was established in 2021 and to date, is the best model and platform to reduce unemployment rates and accomplish its stated mission.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months with no option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0730-1730 on Tuesday–Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at LANG office within the assigned region. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential. Teleworking is authorized.

1.4.1.1 Telework: The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS).A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award.

After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time

Myers, Benjamin R NG NGLA How does this impact the QASP?

Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment TBD.at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below.

Although there is no requirement for the contractor to designate a "Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: TBD

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor's FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator:

http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification.

Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR. (Remove as a deliverable in Technical Exhibit 2 if CACs will not be issued.)

1.4.5.1.5.1) Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR (if no COR is assigned, delete “to the COR” and replace with “to the KO”) within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the https://jko.jten.mil/courses/atl1/launch.html

Most applicable restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Information Assurance (IA)/Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

https://atc.us.army.mil/iastar/docs/Training_BBP.pdf https://atc.us.army.mil/iastar/index.php

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 Reserved

1.4.5.13 Reserved

1.4.5.14 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 Special Qualifications: Reserved

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor's status as a "contractor" shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word "contractor" displayed.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The contractor shall notify its employees of the United States Government's zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.12 The contractor shall travel to Government facilities, businesses, networking events, customer meetings and leadership directed meetings within the state of Louisiana and outside the state of Louisiana. Primary travel will be within assigned region.

1.4.12.1 Contractor Travel. Contractor Travel: Contractor travel is required for this contract. A separate Not to Exceed (NTE) Contract Line Item Number (CLIN) will be added to the contract to pay for travel expenses. The contractor shall travel across the state during the performance of this contract for industry specific informational meetings and conferences will be required in order to maintain most up-to-date and accurate industry or military based requirements. Information gathered will be for future implementation into the LAARNG CFMO, and some overnight stays may be required. The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval prior to travel arrangements being made. COR can authorize travel when the total anticipated cost does not exceed $96,000.00.

1.4.13 Data Rights. The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights..

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: Due to the timeline of award a phase in / phase out period will not be permitted. The awarded contractor shall be prepared to onboard the first employee one week after receiving award notice.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.10 Lead: Any service member, veteran, or DEERS eligible dependent residing within the State of Louisiana.

2.1.11 Community Event: Any Townhall/Commission meeting, professional organization, Committee, etc. that can contribute to the LANG W4WLA program.

2.1.12 Customer: Any service member, veteran, or DEERS eligible dependent residing within the State of Louisiana actively seeking employment opportunities.

2.1.13 Employment Partner: Any corporation, small business, or professional organization than can contribute to the LANG W4WLA employment network.

2.1.14 Employment Resource Event: any gathering of two (2) or more employment partners and two (2) or more customers.

2.1.15 Implementation Plan- strategic plan outlining the steps, data, and resources a team will use to achieve a shared objective.

2.1.16 Customer Relationship Management- refers to all strategies, techniques, tools, and technologies used by enterprises or organizations for developing, retaining and acquiring customers.

2.2 Acronyms:

AEI Army Enterprise Infrastructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager COR Contracting Officer Representative CRMT Customer Relationship Management Tool DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DEERS Defense Enrollment Eligibility Reporting System DoD Department of Defense EP Employment Partner FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance MDP Management Development Plan IS Information System(s) KO Contracting Officer LANG Louisiana National Guard LAARNG Louisiana Army National Guard NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact

PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RIO Reintegration Branch ROI Return on Investment SMFP Service Member and Family Programs SCR Service Contract Reporting SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence W4WLA Work for Warriors Louisiana

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the workspace for the contractor to perform services outlined in this PWS, including desk space and other items essential to maintain an office environment.

3.2 Materials: None

3.3 Equipment: None

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor's use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 Contractor shall provide mobile computers or tablets with software to facilitate daily outreach case management and cell phones with Wi-Fi, and hot spot capability.

4.2 The contractor will be reimbursed for purchased IT equipment and licensure in a separate line item/CLIN not to exceed $35,000.00.

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as stated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Manage and develop the regionally based Employment Outreach Coordination Program (EOCP) known as Work for Warriors Louisiana (W4WLA), providing all staffing, management, training, research, and development

5.2 Ensure all employment outreach services provided are available to service members, DEERS eligible family members, and prior service veterans residing within Louisiana.

5.3 Submit a written program management and development plan (MDP) with initial bid/proposal to the LANG Purchasing and Contracting office. The MDP shall cover the POP and will be used in the evaluation for contract award.

5.3.1 MDP shall include: the regions serviced, implementation strategy, work processes, branding, marketing, staffing, quarterly goals, monthly goals, yearly goals, milestones with schedule, report list, data mining, reporting schedule, and tools used to meet the requirements of this PWS.

5.3.2 Reports shall be on a regular schedule and include the data metrics that support the goals in the MDP and encompass the monthly, quarterly, and yearly periods.

5.3.3 COR will approve requested changes/amendments to the MDP a minimum of five

(5) working days prior to the change effective date.

5.3.4 Contractor shall maintain compliance with all practices and strategies within the approved MDP.

5.4 Provide an approved Customer Relationship Management (CRM) software NLT 30 days after contract award, used daily by Employment Coordinators to track leads, data mining, Return on Investment (ROI) analysis, and strategic planning.

5.4.1 CRM software must meet the following specifications: Cloud-Based, Integrated marketing tools, Scalability, Automation, Workflow Management tools, Data Backups, Integration capability with common web products like Microsoft 365, Zoom, and Google Workspace

5.5 Program Management Services:

5.5.1 Shall include oversight of MDP execution by providing daily monitoring of work processes, operations, supply acquisition, scheduling, training, and standard

Wilson, Lavon D SFC MIL USA Keep in mind for your requirements. What is you trying to achieve and your delivarbles.? State the desired outcome and results.

Wilson, Lavon D SFC MIL USA What type of services?

Wilson, Lavon D SFC MIL USA Who are eligible family member? They need to be listed.

Myers, Benjamin R NG NGLA Add to abbreviations and acronyms

Myers, Benjamin R NG NGLA Replace as applicable

Wilson, Lavon D SFC MIL USA What are the factors/determing approval?

Myers, Benjamin R NG NGLA Being Developed

Wilson, Lavon D SFC MIL USA Start this with 5.6 Program Management Service development based on data from approved CRM tool and verifiable Return on Investment (ROI) strategies.

5.5.2 Perform all human resources actions for staffing, required training for government contractors identified in this PWS, and occupational proficiency.

5.5.3 Organize outreach with EPs, Leads, and Customers to build a network supporting the W4WLA MDP strategy.

5.5.4 Organize and execute a minimum of four (4) hiring/employment network events to be completed and funded by the contractor. The contractor shall provide a schedule delivered with the MDP and notify the LANG of any deviation from plans.

5.5.4.1 Finalized schedule, plans, and cost shall be delivered NLT 15 day's priors to event for approval by COR.

5.5.5 Identify singular staff member who will serve as liaison between the LANG and the W4WLA program ensuring compliance with local policy, and work quality control.

5.5.5.1 W4WLA Liaison shall be knowledgeable on all aspects of the outreach process, strategic planning, metrics, reports, program budgets, infostructure and attend LANG and SMFP meetings as requested by COR, SMFP Division, and LANG.

5.5.5.2 Ensure timely submission of reports as required in approved MDP, and brief reports as requested for strategic ROI analysis.

5.5.5.3 Must possess:

A) Five years' experience in management of employment outreach, recruiting, or sales team of five or more employees. Shall have 3 years’ experience working in National Guard and Government organizations.

5.6 Employment Coordination Services:

5.6.1 Shall be regionally located in north, central, south central, and south Louisiana coordinating, engaging potential EP agencies and corporations in order to optimize customer experience in gaining quality, skilled full-time and long-term employees.

5.6.2 Conduct surveys and perform data mining to establish ROI techniques that contribute to the program's goals set in the MDP

5.6.3 Conduct an initial needs assessment with each client to determine support/assistance needed (i.e., Immediate job placement, career counseling, and skills transference). The contractor shall submit a copy of the drafted assessment questions in MDP.

Serve at the POC? For all services and as well as.

Wilson, Lavon D SFC MIL USA What meetings? List them

Wilson, Lavon D SFC MIL USA

5.7 Employment Coordination Service

5.6.4 Prepare monthly and quarterly assessment reports on the progress of each regional program identifying outreach efforts, current number of partners, current number of customers, marketing efforts success, and other data to support reports delivered to the COR in compliance with MDP.

5.6.5 Quarterly in-person contact employment outreach services to all units within each region/territory.

5.6.6 Develop an ongoing outreach strategy to provide clients with information regarding services and referrals in the region. The plan shall use established techniques, processes, and tools set by MDP Plan and shall be provided to the W4WLA manager and reviewed for compliance with local policy and strategy.

5.6.7 Provide transitional services to assist clients who are returning from full-time military service and re-entering the civilian workforce.

5.6.8 Establish a network with community alliances, community working groups, task forces, trade schools, and other academic institutions to provide information and resources that connect individuals, groups, and organizations for employment opportunities.

5.6.9 Provide employment assistance to clients throughout the deployment cycle, including applicable information about military educational benefits.

5.6.10 Provide career support, development, and maintenance of civilian-based career services. Services shall include all skills required from the application process to job retention, resume writing assistance, and interview skills training.

5.6.11 Attend Yellow Ribbon Program events and provide program marketing informational materials throughout a LANG deployment cycle.

5.6.12 Conduct regular site visits at work and employer locations, unit locations, and community groups to develop relationships and stay updated with EP's operation changes to better-fit clients to employment opportunities.

5.6.13 Support hiring and networking events and attend 60% of local DRU/BN/UNIT drills and Government sponsored events to provide clients with the skills necessary to access local employment and education. Topics shall include all aspects of employment and education skills requirements, including resume assistance, job search solutions, and education availability.

5.6.14 Provide a list of local events to the COR 45 days before the event for approval.

5.6.15 Match each qualified lead with a minimum of three (3) jobs according to skills, ability, and needs from employer/partners of the Louisiana military network within the first 30 days of support request.

Wilson, Lavon D SFC MIL USA What type of onsite services?

Wilson, Lavon D SFC MIL USA All steps for the application process

Myers, Benjamin R NG NGLA This is very broad and varies… Should I omit? Instead?

Wilson, Lavon D SFC MIL USA What type of materials?

Wilson, Lavon D SFC MIL USA Monthly or quartley visit? For employers ?

Wilson, Lavon D SFC MIL USA Need to combine with 5.8.10

Wilson, Lavon D SFC MIL USA Provide a list to the COR?

Match with a client???

5.6.16 Generate a minimum of two (2) hires each quarter per region.

5.6.17 Required Experience Education and Training:

5.6.17.1 Minimum of three years in the relatable field of sales, recruiting, or outreach services. Skilled with basic computer operation and standard software platforms such as Microsoft Office Suite, Microsoft Office 365, and Adobe Creative Cloud Suite.

5.6.17.2 Basic knowledge of military structure, branches, components, and military rank structure.

5.7 Marketing Coordination Services:

5.7.1 The contractor and the LANG shall partner to conduct market research, coordinate marketing campaign strategy, brand analysis, and goal determination for the W4WLA program.

5.7.2 Contractor shall develop an ongoing marketing campaign strategy that is capable of collaboration with LANG SMFP sister programs to produce the following at a minimum: Increased awareness of the W4WLA and its resources, connect with the target customer base, engagement, increased lead production, and build a partner community/network.

5.7.3 A conceptual written marketing campaign shall be established and included in the MDP outlining social media development, brand development, advertising techniques, artwork creation, media production, and correspondence production.

5.7.4 The contractor shall provide reports upon request and scheduled monthly, quarterly, and annual reports IAW MDP. Submitted reports shall list and identify ROI data and current workload.

5.7.5 Services shall include a base

line Social and digital media assessment that shall be completed NLT 60 days after contract award and continue throughout the performance. Assessment findings include reporting current analytics for each platform and data points for ongoing marketing campaigns.

5.8 Brand development shall be ongoing, built with input from the LANG, and included in the MDP with written strategy, goals, and milestones.

5.8.1 Advertising techniques will be approved by the LANG and conducted in collaboration with other LANG SMFP programs.

5.8 Marketing Coordination Service

Wilson, Lavon D SFC MIL USA Why the contractor will assist National Guard with market research?

Wilson, Lavon D SFC MIL USA Delete this

Wilson, Lavon D SFC MIL USA Omit this

Myers, Benjamin R NG NGLA Im not against omitting this, but metrics change and data analysis is required and adjust as apart of developing your lead base. Its still a new program requiring a lot of research. Is there a way we can reword?

Wilson, Lavon D SFC MIL USA What platform? Government will provide??

Myers, Benjamin R NG NGLA Platforms mean the various social media, news, advertivsement etc it’s a broad term used to say “ communication vehicle” being specic here takes away the freedom or abilitity to keep up with the times.

5.9

5.8.2 Media productions shall be created with LANG input, approved by the COR a minimum of two (2) days prior to release, and include the following forms of media:

5.8.3 Create Original illustrations and artwork as needed utilizing various media to include camera-ready computerized marketing graphics.

5.9.4 Create original print media, digital media, video blogging,

5.9.5 Collects and analyzes market data from the official CRM Tool and various sources to be listed in the marketing campaign.

5.9.6 Develop an online application program for advertising and marketing programs and prepare reports of site analytics.

5.9.7 Ensure data on the online application remains current with available resources and opportunities promoted by the W4WLA program.

5.9.8 Provide technical guidance on the CRM program and data derived from approved sources.

5.10 Provide past performance included in the biding proposal that substantiates the following experience and past performance:

5.10.1 Minimum three (3) years experience working with BYR employment outreach funded programs such as Work for Warriors.

5.10.2 Minimum of six (4) years providing staffing management services to the US Federal Government.

5.10.3 Verifiable evidence of managing an employment outreach program that has met or exceeded the hiring requirement 5.6.16.

5.10.3.1 Evidence of 5.10.3 shall be written documentation of reports.

5.11 All plans, media, content, data, and items purchased and used to support the W4WLA program shall be owned by the LANG and returned or forfeited upon request or end of the contract.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar Defense Federal Acquisition

Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards

01/23/2014 http://www.esd.whs.mil/Directives/issuances/dodm https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars http://www.esd.whs.mil/Directives/issuances/dodm

5.10

(Enclosure 2, paragraph 3.b) (Change 1:

07/28/2020)

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201 -2.pdf

DoDM 5200.2 Procedures for the DoD Personnel Security Program

(PSP)

04/03/2017 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common

Access Card (CAC)

09/09/14 (Change 1:

05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and

Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/A rmyDir.aspx

AR 25-2

Information Assurance

04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 530-1

Operations Security

09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 525-13

Antiterrorism

12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR .aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

Form…