PWS_Lodging_Ft._Sill.docx

PERFORMANCE WORK STATEMENT

LODGING FOR 40 GUESTS

Period of Performance: 12 OCT 2016 through 1 NOV 2016

1.0. DESCRIPTION OF SERVICES.

1.1. Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary to provide hotel lodging for military personnel. Lodging shall be located no more than 10 miles from Ft Sill Oklahoma. Room price must not exceed the current government per diem rate in the location of FT Sill Oklahoma per night, excluding applicable taxes. Hotel must be able to provide (19) double occupancy rooms and (2) single rooms with a king size bed. In addition the hotel must offer the following amenities: in-room wireless internet access, exercise room, business center, guest laundry area, pool, complimentary breakfast, and be located within walking distance of restaurants and general shopping areas. Lodging facility must be pest free and rated at least three (3) stars with a rating in addition to having a rating of four (4) or higher on TripAdvisor®. All guests will check in on 12 OCT 2016 and check out on 1 NOV 2016.

1.1.1. Performance Objectives. During the performance of this contract, the Contractor is to meet the requirements of this Performance Work Statement (PWS) and the Service Delivery Summaries (SDSs).

1.2. Quality Room Standards. 19 Double occupancy rooms. All rooms shall include a high standard of cleanliness, private bath with full toilet and shower facilities, hot and cold running water, clean linen on a daily basis, working electricity, and color television with cable, clock, telephone, and in-room WiFi. The room should be appropriately furnished.

1.3. The contractor shall comply with fire, health, safety, and sanitation regulations of the local laws/ regulations, which results in a satisfactory or better rating in Health Inspections.

1.4. Provide 24 hour check in and checkout services seven days a week with a minimum of one person at the front desk at all times.

1.5. Maintain a guest security program to include, but not limited to, safeguarding guest room number, personal information, and key control procedures.

1.6. Maintain sufficient stock level of back up linens.

1.7. All hotel rooms, and lounges, must be kept clean at all times.

1.8. The government will pay for the rooms used by authorized personnel. All incidental expenses, such as room service, telephone calls, movie and game rentals, restaurant invoices, etc., are the responsibility of the individual attendee, and shall be billed to the individual’s personal credit card account or deducted from cash provided during check-in. NOTE: If cash or credit card is not available, incidental services shall be blocked for use in the room.

1.9. Automatic Cancellation Provisions: When the Contracting Officer or designated representative has requested hotel rooms, but the traveler has not registered by 11:30 p.m. on the date of arrival, the reservation is automatically canceled.

1.10. Check-in/out. In some cases participants may show up earlier than the regular check-in time. The hotel should accommodate early arrivals, if there is availability of rooms. The hotel should also accommodate guests with late flight departures to check out later than the regular time when possible. The hotel should provide a secure storage area for personal luggage when neither early check-in nor late check-out is possible.

1.11. The Contractor shall provide adequate parking that is properly maintained.

2.0. SERVICE DELIVERY SUMMARY

2.1. Defects. When the contractor fails to meet the contract requirements the failure is considered a defect. The term “defect” is used in reference to a service output that does not meet the standard of performance specified in the contract for that service. A defect is a valid customer complaint or a failure to meet contract requirements observed during a periodic inspection.

2.2. Inspection. An inspection of your facilities (rooms) may be conducted by a team of representatives from the Requiring Activity, Contracting Office, and Military Public Health Office. In the event the facilities fail to meet the standards outlined in this PWS, the Government reserves the rights to suspend billeting official travelers in the facility until such time that the facility has been re-inspected (per your written request) to ascertain that deficiencies have been corrected and that the facility is acceptable.

2.2.1. Rooms shall have standard furnishings customarily provided in a first class establishment, and will have at least shower and bathroom facilities in each room.

2.2.2. Fresh and clean towels, wash cloths, and bathmats shall be provided to each occupant daily. Bed linens must be clean and will be changed as frequently as customarily required.

2.2.3. All facilities and courtesies customarily extended to occupants without charge, i.e., pools, lounges, parking areas, etc., shall also be made available without additional charge to personnel billeted under this contract.

2.2.4. Security customarily provided guests of the establishment for personnel vehicles and belongings will be made available under this contract.

2.2.5. Rooms and facilities will be lighted and lights should be operable, in good working condition and of adequate intensity. Provide working shower, sink and toilet.

2.2.6. Room furniture, fixtures and facilities shall be clean, neat and vermin free. The facility should have a valid sanitary inspection certificate from local authorities attesting that such facilities meet their standards.

2.3. Service Delivery Summary (SDS).

SDS 1. The room should be attractively furnished fully supplied, clean, and properly maintained to ensure the guest a pleasant stay. Surveillance procedure: The Contracting Officer will seek customer complaints and feedback through e-mail, phone call or on site inquiry. The Contracting Officer’s Representative (COR) may also perform periodic inspections.

SDS 2. Comply with fire, health, safety, and sanitation regulations of the local laws/regulations, which results in a satisfactory or better rating in Health Inspections. Surveillance procedure: The Contracting Officer will seek customer complaints and feedback through e-mail, phone call or on site inquiry. The COR may also perform periodic inspections.

SDS 3. Maintain a guest security program to include, but not limited to, safeguarding guestroom number, personal information, and key control procedures. Surveillance procedure: The Contracting Officer will seek COR and customer complaints and feedback through e-mail, phone call or on site inquiry.

SDS 4. There must be adequate and designated vehicle parking for guest registration. All facility parking areas must be well marked, cleaned, swept, free of debris, and adequately lighted at night. The Contracting Officer will seek customer complaints and feedback through e-mail, phone call or on site inquiry. The COR may also perform periodic inspections.

3.0. GOVERNMENT FURNISHED PROPERTY.

3.1. Not Applicable.

4.0. GENERAL INFORMATION

4.1. Physical Security. The contractor shall be responsible for providing physical security for lodging.

4.2. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who will act for the contractor when the manager is absent shall be designated in writing to the Contract Officer prior to contract start date.

4.2.1. The contractor shall identify to the Contracting Officer, the individual who will be the point of contact to support this service on behalf of the contractor.

4.3. Quality Control. The Contractor is solely responsible for Quality Control.

4.4. Contractor Manpower Reporting Application (CMRA): The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Army via a secure data collection site.

4.5. The contractor shall completely fill in all required data fields using the following web ad-dress: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil/.

Unit Identification Code (UIC) for the Requiring Activity: W8AWAA Issuing Office DoDAAC: W912L2