W912JM-15-R-0005.pdf

CODE

(Hour)

PAGE(S)

until 02:00 PM local time 21 Jul 2015

X

A X B

C D

EX

X G F

97 - 98 H 99 - 100

JOHN.TOMPKINS@ANG.AF.MIL

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 100

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

W912JM 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 2 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and

165th Air Wing Bldg 302 conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

JOHN TOMPKINS 912-966-8272

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 5

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT

PACKAGING AND MARKING

J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

7 - 71

K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 72 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

73 - 96

PART II - CONTRACT CLAUSES

165TH AW/ CRTC CONTRACTING OFFICE

1401 ROBERT B MILLER JR DRIVE

GARDEN CITY GA 31408-9001

912-966-8472FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.

F8WGCM5089A001

5. DATE ISSUED

14 Jul 2015

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

W912JM-15-R-0005

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Job

BILLETING MANAGER

FFP

See PWS FOB: Destination

NSN: M1AZ-09-000-0000

MILSTRIP: F8WGCM5089A001

PURCHASE REQUEST NUMBER: F8WGCM5089A001

SIGNAL CODE: A

NET AMT

0002 1 Job

BILLETING ASSISTANT

FFP

See PWS FOB: Destination

NSN: M1AZ-09-000-0000

MILSTRIP: F8WGCM5149A004

0003 2 Job Aerospace Ground Equipment Specialist

FFP

See PWS FOB: Destination

NSN: J017-09-000-0000

MILSTRIP: F8WGCM5135A001

0004 1 Job Transient Alert/Non-Powered AGE Maint.

FFP

See PWS FOB: Destination

NSN: J017-09-000-0000

MILSTRIP: F8WGCM5147A001

0005 1 Job Event Coordinator

FFP

See PWS FOB: Destination

NSN: R499-09-000-0000

MILSTRIP: F8WGCM5149A001

0006 1 Job Technical Support Specialist

FFP

See PWS FOB: Destination

NSN: R699-09-000-0000

MILSTRIP: F8WGCM5149A002

0007 1 Job Operations Program Manager

FFP

See PWS FOB: Destination

NSN: M1AZ-09-000-0000

MILSTRIP: F8WGCM5149A003

CMRA REQUIREMENT

FFP

CONTRACTOR MANPOWER REPORTING APPLICATION (CMRA) will be required for this contract.

FOB: Destination

NSN: M1AZ-09-000-0000

MILSTRIP: F8WGCM5089A001

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government 0002 N/A N/A N/A Government 0003 N/A N/A N/A Government 0004 N/A N/A N/A Government 0005 N/A N/A N/A Government 0006 N/A N/A N/A Government 0007 N/A N/A N/A Government 0008 N/A N/A N/A Government

Section F - Deliveries or Performance

PWS BILLETING MANAGER

Service Delivery Summary Statement Project Manager- Billeting

Position Objective: Serves as Project Manager - Billeting, Support Operations for Combat Readiness Training Center as detailed in this PWS.

Deliverable Performance

Standard Acceptable Quality Level (AQL)

Method Used / Frequency

Ensure Quality Facilities

Technical Specifications

2.1.1 - 2.1.3

Ensure quality of facilities (housing, classrooms, lobby, student/guest lounge area, fitness center and offices).

Perform spot checks on a weekly basis 90% of the time.

Track complaints to Registration regarding facilities.

Ensures complaints are responded to within 24 hours 90% of the time.

Categorize, identify trends, recommend solutions and report to leadership at Quarterly Readiness Reviews (QRR).

Recommendations are technically complete and on time with 95% accuracy.

Periodic Inspection/ Spot Checks / Customer Feedback/ Monthly

Inventory’s Technical Specifications 2.1.4-. 2.1.6

Perform annual inventories and life cycle replacement of furnishings and equipment. Ensure repair or replacement requests are current by checking 10% of inventory on a monthly basis.

Inventory records are accurate and complete when checked 80% of the time.

Provides quarterly usage report/inventory levels on towels, linens and custodial stock that include recommendations for purchase to Chief, Services Division. Report is accurate and meet suspense’s 90% of the time

Ensure Quality Customer Service

Technical Specifications

2.2.1 – 2.2.4

Ensure quality customer service. Measures complaints to include downtime of services and ensures services (whenever possible) are restored within 24 hours 90% of the time.

Review Services portion of student and guest online surveys.

Follow up as required and advise Chief, Services of recommended resolution within 48 hours 90% of the time.

Provides a monthly report regarding surveys due to Chief, Services Division NLT the 15th of each month 90% of the time.

Use and maintain Epitome Property Management System to check in and check out various types of guests

Lodging Management

Technical Specifications

2.2.5 – 2.2.11

Manage the overall operation of the lodging activity for the Combat Readiness Training Center to ensure 100% customer satisfaction

Observe and monitor lodging staff performance in order to ensure efficient operations and adherence to facility policies and procedures.

Ensure lodging facilities are managed within the military lodging standards.

Work with the Services Director to ensure upgrades and general maintenance to lodging facilities and equipment is properly forecasted to ensure minimal downtime and mission stoppage.

Answer inquires pertaining to lodging policies and services, and resolve occupants complaints whenever possible.

Train lodging staff members in their duties and responsibilities

Manage Epitome software to include updates and security patches are applied and function as the software subject matter expert

1.0 Organizational Analysis:

Air National Guard (ANG):

Mission:

Federal: “Maintain properly trained and equipped units available for prompt mobilization for war, national emergency or as otherwise needed.”

State: “Provide trained and disciplined forces for domestic emergencies or as required by state law.”

2.0 Technical Specifications:

The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided, but an example of what will be required to successfully support the position objective. The contractor is encouraged to surpass the minimal technical specifications, as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

2.0.1 All plans, updates, reports and programs shall be reviewed and approved by an authorized Government person prior to release.

2.1 Ensure Quality Facilities: The Contractor shall:

2.1.1 Ensure quality of facilities to include housing, classrooms, lobby, student/guest lounge area, fitness center, and offices at the Air Dominance Center.

2.1.2 Provide quality surveillance for cleanliness and properly working equipment (refrigerators, microwaves, TV’s, customer equipment) and furnishings (beds, desks, linens, draperies, and blinds). Classes and events range from a few days to three weeks in length. Provide documentation to Chief, Services Division with issues and concerns. Ensures that rooms vacated are scheduled to be cleaned and ready for new occupant the same day to accommodate the constant cycle of students.

2.1.3 Track complaints to Registration regarding facilities, categorize, identify trends, recommend solutions and report to leadership.

2.1.4 Monitor property management in housing and support services. Assist with an annual inventory;

recommend additions and/or replacement of required life cycle of furniture, fixtures, draperies, bedspreads, TV’s, refrigerators, microwaves, and other related equipment. Check 10% of the rooms on a monthly basis to ensure recommendations for required repairs or replacements are current.

2.1.5 Maintain copies of inventory records and hand receipt files for housing and support services.

2.1.6 Monitor quality and inventory levels of towels and linens considering stock on hand and stock in transit at cleaners. Provide oversight of custodial supplies to include usage reports, inventory levels and recommended purchases.

2.2 Ensure Quality Customer Service: The Contractor shall:

2.2.1 Monitor check-in procedures and make recommendations for adjustments or changes.

2.2.2 Address customer questions and complaints related to support services. Follow up and advise proper personnel with recommendations for correction and resolution. Make recommendations for program improvement. Log and track complaints and problems, reporting needed repairs to Services.

2.2.3 Review Services portion of student and guest online surveys. Follow up as required and advise Chief, Services of resolution. Surveys shall include questions pertaining to the quality of customer service received, registration, transportation and housing services to include cable TV service and internet access.

Make recommendations for improvement. Monthly report regarding surveys is due to Chief, Services Division NLT 15th of each month.

2.2.4 Use and maintain Epitome Property Management System to check in and check out various types of guests.

2.2.5 Manage the overall operation of the lodging activity for the Combat Readiness Training Center to ensure

100% customer satisfaction

2.2.6 Observe and monitor lodging staff performance in order to ensure efficient operations and adherence to facility policies and procedures.

2.2.7 Ensure lodging facilities are managed within the military lodging standards.

2.2.8 Work with the Services Director to ensure upgrades and general maintenance to lodging facilities and equipment is properly forecasted to ensure minimal downtime and mission stoppage.

2.2.9 Answer inquires pertaining to lodging policies and services, and resolve occupants complaints whenever possible.

2.2.10 Train lodging staff members in their duties and responsibilities

2.2.11 Manage Epitome software to include updates and security patches are applied and function as the software subject matter expert

3.0 Additional Requirements and Notes:

3.1 Highly desired Bachelor’s degree and at least five years of experience in the field or in a related area, as well as a demonstrated capability in program/project coordination applications. Ten years of specialty experience may be substituted for formal education.

3.1.1 Possess additional experience that directly relates to the requirements of the position. Has a working understanding of the position functions and has sufficient knowledge to perform the work of the position described in the Position.

3.1.2 Suggested Skill Set: In order to successfully meet the performance objectives of this position, the Contractor employee should possess the following knowledge/skills:

Strong communication (verbal/written) and interpersonal skills Good computer skills, familiar with Microsoft Office Suite.

Familiar with standard industry concepts, practices and procedures within front desk registration operations.

Strong organizational and planning skills.

Ability to work independently

3.2 Services will be monthly on-site. Work hours may vary. Total 40 hours per week.

3.2.1 Time in excess of 40 hours must be pre-approved by the Contracting Officer.

3.3 Federal position equivalent is GS-09, Project Manager. Location of work will be at the Savannah Combat

Readiness Training Center in Savannah, Georgia.

3.4 No travel is anticipated for this position. A Modification to the TO will be issued if travel is required.

3.5 The contractor will be provided with adequate office space, including a complete workstation and chair, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone, fax, copy machine, printer, mail service and postage. All government furnished supplies and services shall be for official use only.

3.5.1 The contractor and Government representative shall conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor shall sign a receipt for all furnished equipment. The contractor and Government representative shall determine the working condition of all equipment. The Government will replace and/or repair any item not in working order.

4.0 Security Requirements:

4.1 The Air National Guard requires a contractor application for a Common Access Card (CAC) to be processed though Contractor Verification System (CVS). A National Agency Check with Inquiries (NACI) is required and a favorable completion of FBI Fingerprint History Check must be completed.

4.2 The Contractor shall comply with installation requirements for obtaining a CAC as defined in the Position

PWS.

4.3 The Contractor is responsible for safeguarding information of a confidential or sensitive nature. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expenses during the course of this contract are the property of the government. Contractor personnel shall be required to obtain and maintain security badges and adhere to the security requirements of the host installation.

5.0 Miscellaneous:

5.1 Basic Contract PWS Paragraph 7.9, Performance of Services during Crisis Declared by the National Command Authority or Overseas Combatant Commander, is not applicable on this Position.

5.2 The contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

5.3 Hours of Operation: The contractor shall perform the services required under this contract within core operating hours, which are 0700 – 1600, Monday through Friday. Work hours may vary. Contractor will be expected to work weekends and nights as required to handle in-coming and out-going personnel.

QUALITY ASSURANCE PLAN – COR INFORMATION

In your role as Position (TO) Contracting Officer Representative (COR) you assume some Quality Assurance duties.

You will monitor contractor performance, complete and sign the Quality Assurance Worksheet provided below at least monthly, but you can submit the worksheet more frequently if needed. This worksheet allows you to document compliance with the Position and fill a regulatory requirement to ensure adequate oversight is being performed.

Annotate the number of hours worked and overtime (if applicable) worked, travel and reimbursable costs incurred.

Hours worked in excess of the normal work schedule require prior approval by the Contracting Officer.

Please annotate only the actual hours worked and approved; do not include holiday, vacation or sick hours. Only the actual time the contract employee was on the job should be submitted as billed hours.

Quality Assurance Plan Worksheets are to be sent directly to the Schedule Holder and Administering Contracting Office, not later than the 5th day of the month following the service (every month).

The quality rating may change from “Green” to “Red” without notice, however we encourage the COR to utilize the “Yellow” quality rating to alert the contracting office and the Schedule Holder of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

Any time the rating is less than “Green” the COR shall clearly document the worksheet to indicate what did or did not occur per the PWS requirement. When an observation indicates other than a “Green” rating, the COR will require the Contractor to initial the observation. Initialing the observation does not constitute concurrence with the observation; it only acknowledges that they have been made aware of the defective performance. Notify the Contracting Officer if there is a deficiency. If the Contractor’s response to an identified quality deficiency is unsatisfactory, the Contracting Officer along with the COR will contact the Schedule Holder to implement a plan of action to remedy the identified deficiency.

COR CHANGES: If your supervisor decides to re-assign these COR oversight duties to another Government employee, you must notify the Contracting Officer or Administrative Contract Office immediately, in writing, with their name, position, email and telephone number. Email notification is acceptable. Each COR conducting oversight duties must provide the Contracting Office a copy of the certificates from the required courses below BEFORE services start on the position or before they can be assigned as the COR.

CONTRACT EMPLOYEE CHANGES: Ensure that all replacement contract employees, to include short-term temporary replacements, are reported to the Contracting Officer listed on the Position.

COR REQUIRED COURSES: The Position COR must be nominated by their supervisor, appointed in writing by the Contracting Officer and formally trained, which requires the following courses:

1.) DAU CLC106, COR With a Mission Focus 2.) DAU CLC 013, Services Acquisition 3.) DAU CLM 003, Overview of Acquisition Ethics 4.) Combating Trafficking in Persons

a. Air Guard Personnel complete course Human Relations ZZ133080 in ADLS.

b. Army Guard personnel go to http://ctip.defense.gov/ and complete J3TA‐US030 course.

The COR Nomination Letter and Appointment Letter and proof of training certificates are required to be submitted to the contracting office BEFORE services start on the position. New certificates are required annually for Ethics and Combating Trafficking in Persons and every 3 years for CLC 106 and CLC 013.

POSITIONS OVER $150,000- VIRTUAL CONTRACTING ENTERPRISE (VCE) REGISTRY REQUIRED:

1.0 Virtual Contracting Enterprise’s (VCE) Contracting Officer Representative (COR) Module. The COR, the COR Supervisor, the Contracting Officer (KO), and the Contract Administrator (CA) shall comply with the DoD requirements for participation in the VCE-COR Module. The VCE COR Module can be access at the following link https://arc.army.mil/COR.

1.1. The COR, the COR Supervisor, the KO, and the CA shall create an Army Knowledge Online (AKO) email address at www.us.army.mil. An AKO email address is required to access the VCE-COR Module.

1.2. A COR shall be nominated, appointed, and revoked if necessary in the VCE-COR Module.

1.3. A COR shall create a COR Profile and process a nomination package in the VCE-COR Module.

1.4. The COR shall upload and maintain the following documents listed below in the VCE-COR Module:

Training certificates ((DAU CLC 106, 013 and CLM 003)

COR Monthly Surveillance Reports (QAW) starting the first mo. of the position. THE QAW MUST

BE UPLOADED BY THE 5TH DAY OF THE MONTH FOLLOWING THE SERVICE (EVERY MONTH).

1.5. The COR Supervisor or Commander will review and approve the COR Nomination and Appointment Letters. Contact the contracting office for a sample COR Nomination Letter.

1.6. The KO will review the COR Nomination and appoint the COR.

The COR for this position is: SMSgt Judd Martins judd.martins@ang.af.mil, Phone: (912) 963-3825, Fax (912) 963-3556 DSN: 860-3825

Rating Description

Green Yes, performance and technical specifications are being met at AQL.

Yellow Yes, performance and technical specifications are currently being met at the minimum AQL, but the following service / deliverable needs contractor attention.

The Customer must identify what component of the deliverable and/or service requires attention.

Red

No, performance and technical specifications are not being met at AQL and the following service / deliverable needs immediate contractor resolution.

The Customer must identify what component of the deliverable and/or service is below the minimum AQL.

QUALITY ASSURANCE WORKSHEET

Position #_______ Project Manager Name:_____________________________________

Performance Rating

Deliverable/Service Quality Rating

Causative Factors Effect on Mission Action Required /

Date

Ensure quality of facilities (housing, classrooms, lobby, student/guest lounge area, fitness center and offices). Perform spot checks on a weekly basis 90% of the time. - 2.1.1

Green Comments Unnecessary for “Green” QA Rating

Track complaints to Registration regarding facilities. Ensures complaints are responded to within 24 hours 90% of the time. - 2.1.2

Categorize, identify trends, recommend solutions and report to leadership at Quarterly Readiness Reviews

(QRR).

Recommendations are technically complete and on time with 95% accuracy. - 2.1.3

Green Comments Unnecessary for “Green” QA Rating

Perform annual inventories and life cycle replacement of furnishings and equipment. Ensure repair or replacement requests are current by checking 10% of inventory on a monthly basis. – 2.1.4

Inventory records are accurate and complete when checked 80% of the time. - 2.1.5

Green Comments Unnecessary for “Green” QA Rating

Provides quarterly usage report/inventory levels on towels, linens and custodial stock that include recommendations for purchase to Chief, Services Division.

Report is accurate and meets suspense’s 90% of the time. – 2.1.6

Green Comments Unnecessary for “Green” QA Rating

Ensure quality customer service. Measures complaints to include downtime of services and ensures services (whenever possible) are restored within 24 hours 90% of the time. – 2.2.1

Review Services portion of student and guest online surveys. Follow up as required and advise Chief, Services of recommended resolution within 48 hours 90% of the time. – 2.2.2

Provides a monthly report regarding surveys due to Chief, Services Division NLT the 15th of each month 90% of the time. – 2.2.3

Use and maintain Epitome Property Management System to check in and check out various types of guests. – 2.2.4

Green Comments Unnecessary for “Green” QA Rating

Manage the overall operation of the lodging activity for the Combat Readiness Training Center to ensure 100% customer satisfaction – 2.2.5

Observe and monitor lodging staff performance in order to ensure efficient operations and adherence to facility policies and procedures. - 2.2.6

Ensure lodging facilities are managed within the military lodging standards

– 2.2.7

Work with the Services Director to ensure upgrades and general maintenance to lodging facilities and equipment is properly forecasted to ensure minimal downtime and mission stoppage. - 2.2.8

Answer inquires pertaining to lodging policies and services, and resolve occupants complaints whenever possible. - 2.2.9

Train lodging staff members in their duties and responsibilities - 2.2.10

Manage Epitome software to include updates and security patches are applied and function as the software subject matter expert - 2.2.11

Note: Attach Time Card

Period of Performance: From ____________________________to_______________________________________

Reimbursable Expenses (include receipts): ___________________ Travel (include approval sheet): __________

Approved by: Date: __________________________________

SMSgt Judd Martins (Position COR)

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC

0001 POP 03-AUG-2015 TO

30-SEP-2016

N/A CRTC/SC F8WGCM

JUDD MARTINS

1401 ROBERT B MILLER JR DR

GARDEN CITY GA 31408

912-963-3133 FOB: Destination

F8WGCM

0002 POP 03-AUG-2015 TO

30-SEP-2016

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

0005 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

0006 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

0007 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

0008 POP 03-AUG-2015 TO

N/A (SAME AS PREVIOUS LOCATION)

PWS BILLETING ASSISTANT

Service Delivery Summary Statement Billeting Assistant

Position Objective: Serves as Billeting Assistant, Support Operations for Cyber Training Center as detailed in this

PWS.

Deliverable Performance

Standard Acceptable Quality Level (AQL)

Method Used /

Frequency

Ensure Quality Facilities

Technical Specifications

2.1.1 – 2.1.5

Ensure quality of facilities (housing, classrooms, lobby, student/guest lounge area, fitness center and offices). Perform spot checks on a weekly basis 90% of the time.

Provide quality surveillance for cleanliness and properly working equipment (refrigerators, microwaves, TV’s, customer equipment) and furnishings (beds, desks, linens, draperies, and blinds).

Provide documentation to billeting supervisor with issues and concerns. Ensures that rooms vacated are scheduled to be cleaned and ready for new occupant the same day to accommodate the constant cycle of guests

Track complaints to Registration regarding facilities. Ensures complaints are responded to within 24 hours 90% of the time.

Monitor property management in housing and support services.

Assist with an annual inventory; recommend additions and/or replacement of required life cycle of furniture, fixtures, draperies, bedspreads, TV’s, refrigerators, microwaves, and other related equipment. Check 10% of the rooms on a monthly basis to ensure recommendations for required repairs or replacements are current.

Monitor quality and inventory levels of towels and linens considering stock on hand and stock in transit at cleaners. Provide oversight of custodial supplies to include usage reports, inventory levels and recommended purchases.

Periodic Inspection/ Spot Checks / Customer Feedback/ Monthly

Ensure Quality Customer Service

Technical Specifications

2.2.1 – 2.2.7

Monitor check-in procedures and make recommendations for adjustments or changes.

Ensure quality customer service. Measures complaints to include downtime of services and ensures services (whenever possible) are restored within 24 hours 90% of the time.

Review Services portion of guest online surveys. Follow up as required and advise billeting supervisor of recommended resolution.

Provide customer service while checking in and checking out guests at the Combat Readiness Training Center

Assist with housekeeping activities as required Assist with overall upkeep of billeting facilities Respond to customer complaints by correcting the problem or coordinating with the appropriate agency to ensure customer satisfaction

State: “Provide trained and disciplined forces for domestic emergencies or as required by state law.”

2.0 Technical Specifications:

The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided, but an example of what will be required to successfully support the position objective. The contractor is encouraged to surpass the minimal technical specifications, as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

2.0.1 All plans, updates, reports and programs shall be reviewed and approved by an authorized Government

2.1 Ensure Quality Facilities: The Contractor shall:

2.1.1 Ensure quality of facilities (housing, classrooms, lobby, student/guest lounge area, fitness center and offices). Perform spot checks on a weekly basis 90% of the time.

2.1.2 Provide quality surveillance for cleanliness and properly working equipment (refrigerators, microwaves, TV’s, customer equipment) and furnishings (beds, desks, linens, draperies, and blinds). Provide documentation to billeting supervisor with issues and concerns. Ensures that rooms vacated are scheduled to be cleaned and ready for new occupant the same day to accommodate the constant cycle of guests.

2.1.3 Track complaints to Registration regarding facilities. Ensures complaints are responded to within 24 hours 90% of the time.

2.1.4 Monitor property management in housing and support services. Assist with an annual inventory;

recommend additions and/or replacement of required life cycle of furniture, fixtures, draperies, bedspreads, TV’s, refrigerators, microwaves, and other related equipment. Check 10% of the rooms on a monthly basis to ensure recommendations for required repairs or replacements are current.

2.1.5 Monitor quality and inventory levels of towels and linens considering stock on hand and stock in transit at cleaners. Provide oversight of custodial supplies to include usage reports, inventory levels and recommended purchases.

2.2 Ensure Quality Customer Service: The Contractor shall:

2.2.1 Monitor check-in procedures and make recommendations for adjustments or changes.

2.2.2 Ensure quality customer service. Measures complaints to include downtime of services and ensures services (whenever possible) are restored within 24 hours 90% of the time

2.2.3 Review Services portion of guest surveys. Follow up as required and advise billeting supervisor of resolution.

2.2.4 Provide customer service while checking in and checking out guests at the Combat Readiness Training

Center

2.2.5 Assist with housekeeping activities as required

2.2.6 Assist with overall upkeep of billeting facilities

2.2.7 Respond to customer complaints by correcting the problem or coordinating with the appropriate agency to ensure customer satisfaction

3.0 Additional Requirements and Notes:

3.1 Minimum education of High School diploma or equivalent and at least three years of experience in the field or in a related area, as well as a demonstrated capability in the applicable area.

3.1.1 Suggested Skill Set: In order to successfully meet the performance objectives of this position, the

Contractor employee should possess the following knowledge/skills:

Strong communication (verbal/written) and interpersonal skills Good computer skills, familiar with Microsoft Office Suite.

Familiar with standard industry concepts, practices and procedures within front desk registration operations.

Strong organizational and planning skills.

Ability to work independently

3.2 Services will be monthly on-site. Work hours may vary. Total 40 hours per week.

3.2.1 Time in excess of 40 hours must be pre-approved by the Contracting Officer.

3.3 Pay and benefits should be the equal to federal position equivalent GS-6, Administrative Services

Technician. Location of work will be at Savannah Combat Readiness Training Center in Savannah, Georgia.

3.4 No travel is anticipated for this position. A modification to the TO will be issued if travel is required.

3.5 The contractor will be provided with adequate office space, including a complete workstation and chair, expendable supplies, computer hardware and software (and support), internet/intranet/Local Area Network (LAN) (and support), telephone, fax, copy machine, printer, mail service and postage. All government furnished supplies and services shall be for official use only.

3.5.1 The contractor and Government representative shall conduct an inventory of all Government furnished equipment within ten days of commencement. The contractor shall sign a receipt for all furnished equipment. The contractor and Government representative shall determine the working condition of all equipment. The Government will replace and/or repair any item not in working order.

4.0 Security Requirements:

4.1 The Air National Guard requires a contractor application for a Common Access Card (CAC) to be processed though Contractor Verification System (CVS). A National Agency Check with Inquiries (NACI) is required and a favorable completion of FBI Fingerprint History Check must be completed.

4.2 The Contractor shall comply with installation requirements for obtaining a CAC as defined in the Position

PWS.

4.3 The Contractor is responsible for safeguarding information of a confidential or sensitive nature. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All programs and materials developed at government expenses during the course of this contract are the property of the government. Contractor personnel shall be required to obtain and maintain security badges and adhere to the security requirements of the host installation.

5.0 Miscellaneous:

5.1 Basic Contract PWS Paragraph 7.9, Performance of Services during Crisis Declared by the National

Command Authority or Overseas Combatant Commander, is not applicable on this Position.

5.2 The contractor is cautioned that if off-duty active military personnel are hired under this contract, they may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The absence of such employees shall not constitute an excuse for nonperformance under this contract.

5.3 Hours of Operation: The contractor shall perform the services required under this contract within core be expected to work weekends as required to handle in-coming and out-going guests.

In your role as Position (TO) Contracting Officer Representative (COR) you assume some Quality Assurance duties.

You will monitor contractor performance, complete and sign the Quality Assurance Worksheet provided below at least monthly, but you can submit the worksheet more frequently if needed. This worksheet allows you to document compliance with the Position and fill a regulatory requirement to ensure adequate oversight is being performed.

Annotate the number of hours worked and overtime (if applicable) worked, travel and reimbursable costs incurred.

Hours worked in excess of the normal work schedule require prior approval by the Contracting Officer.

Please annotate only the actual hours worked and approved; do not include holiday, vacation or sick hours. Only the actual time the contract employee was on the job should be submitted as billed hours.

Quality Assurance Plan Worksheets are to be sent directly to the Schedule Holder and Administering Contracting Office, not later than the 5th day of the month following the service (every month).

The quality rating may change from “Green” to “Red” without notice, however we encourage the COR to utilize the “Yellow” quality rating to alert the contracting office and the Schedule Holder of quality issues that have the potential for a “Red” quality rating if corrective action is not taken.

Any time the rating is less than “Green” the COR shall clearly document the worksheet to indicate what did or did not occur per the PWS requirement. When an observation indicates other than a “Green” rating, the COR will require the Contractor to initial the observation. Initialing the observation does not constitute concurrence with the observation; it only acknowledges that they have been made aware of the defective performance. Notify the Contracting Officer if there is a deficiency. If the Contractor’s response to an identified quality deficiency is unsatisfactory, the Contracting Officer along with the COR will contact the Schedule Holder to implement a plan of action to remedy the identified deficiency.

COR CHANGES: If your supervisor decides to re-assign these COR oversight duties to another Government employee, you must notify the Contracting Officer or Administrative Contract Office immediately, in writing, with their name, position, email and telephone number. Email notification is acceptable. Each COR conducting oversight duties must provide the Contracting Office a copy of the certificates from the required courses below BEFORE services start on the position or before they can be assigned as the COR.

CONTRACT EMPLOYEE CHANGES: Ensure that all replacement contract employees, to include short-term temporary replacements, are reported to the Contracting Officer listed on the Position.

COR REQUIRED COURSES: The Position COR must be nominated by their supervisor, appointed in writing by the Contracting Officer and formally trained, which requires the following courses:

5.) DAU CLC106, COR With a Mission Focus 6.) DAU CLC 013, Services Acquisition 7.) DAU CLM 003, Overview of Acquisition Ethics 8.) Combating Trafficking in Persons

a. Air Guard Personnel complete course Human Relations ZZ133080 in ADLS.

b. Army Guard personnel go to http://ctip.defense.gov/ and complete J3TA-US030 course.

The COR Nomination Letter and Appointment Letter and proof of training certificates are required to be submitted to the contracting office BEFORE services start on the position. New certificates are required annually for Ethics and Combating Trafficking in Persons and every 3 years for CLC 106 and CLC 013.

POSITIONS OVER $150,000- VIRTUAL CONTRACTING ENTERPRISE (VCE) REGISTRY REQUIRED:

1.0 Virtual Contracting Enterprise’s (VCE) Contracting Officer Representative (COR) Module. The COR, the COR Supervisor, the Contracting Officer (KO), and the Contract Administrator (CA) shall comply with the DoD requirements for participation in the VCE-COR Module. The VCE COR Module can be access at the following link

1.2. A COR shall be nominated, appointed, and revoked if necessary in the VCE-COR Module.

COR Monthly Surveillance Reports (QAW) starting the first mo. of the position. THE QAW

MUST BE UPLOADED BY THE 5TH DAY OF THE MONTH FOLLOWING THE SERVICE

(EVERY MONTH).

The COR for this position is: SMSgt Judd Martins Email: judd.martins@ang.af.mil, Phone: (912) 963-3825, Fax (912) 963-3556 DSN: 860-3825 following service / deliverable needs contractor attention.

deliverable needs immediate contractor resolution.

Position #_______ Project Manager Name:_____________________________________

Performance Rating

Deliverable/Service Quality Rating

Causative Factors Effect on Mission Action Required /

Date

Ensure quality of facilities (housing, classrooms, lobby, student/guest lounge area, fitness center and offices). Perform spot checks on a weekly basis 90% of the time. – 2.1.1

Provide quality surveillance for cleanliness and properly working equipment (refrigerators, microwaves, TV’s, customer equipment) and furnishings (beds, desks, linens, draperies, and blinds). Provide documentation to billeting supervisor with issues and concerns.

Ensures that rooms vacated are scheduled to be cleaned and ready for new occupant the same day to accommodate the constant cycle of guests. – 2.1.2

Track complaints to Registration regarding facilities. Ensures complaints are responded to within 24 hours 90% of the time. – 2.1.3

Monitor property management in housing and support services.

Assist with an annual inventory; recommend additions and/or replacement of required life cycle of furniture, fixtures, draperies, bedspreads, TV’s, refrigerators, microwaves, and other related equipment. Check 10% of the rooms on a monthly basis to ensure recommendations for required repairs or replacements are current.

– 2.1.4

Monitor quality and inventory levels of towels and linens considering stock on hand and stock in transit at cleaners.

Provide oversight of custodial supplies to include usage reports, inventory levels and recommended purchases.

– 2.1.5

Monitor check-in procedures and make recommendations for adjustments or changes.

– 2.2.1

Ensure quality customer service. Measures complaints to include downtime of services and ensures services (whenever possible) are restored within 24 hours 90% of the time – 2.2.2

Review Services portion of guest surveys. Follow up as required and advise billeting supervisor of resolution. – 2.2.3

Provide customer service while checking in and checking out guests at the Combat Readiness Training Center – 2.2.4

Assist with housekeeping activities as required – 2.2.5

Green Comments Unnecessary for “Green” QA Rating

Assist with overall upkeep of billeting facilities – 2.2.6

Green Comments Unnecessary for “Green” QA Rating

Respond to customer complaints by correcting the problem or coordinating with the appropriate agency to ensure customer satisfaction – 2.2.7

Reimbursable Expenses (include receipts): ___________________ Travel (include approval sheet): __________

Approved by: Date: __________________________________

PWS AGE MAINTENANCE SPEC

Service Delivery Summary Statement AGE Maintenance Technician

Position Objective: Serves as Aerospace Ground Equipment (AGE) Maintenance Technician in support of operations for Combat Readiness Training Center as detailed in this PWS.

Deliverable Performance

Standard Acceptable Quality Level (AQL)

Method Used /

Frequency

Required Duties

Technical Specifications

2.1.1 - 2.1.23

Responsible for the accurate interpretation of numerous manufacturer drawings, specifications, operating instructions, and test procedures, to troubleshoot, calibrate, align and repair a variety of high complex pieces of powered AGE support equipment IAW applicable Technical Orders and manuals.

Identify, repair or replace numerous electronic (both digital and analog) components of various types of AGE equipment IAW applicable Technical Orders and manuals.

Repair of composite materials and state of the art gas compressor turbines and electronically controlled engines IAW applicable Technical Orders and manuals.

Troubleshoot, repair, adjust and align down-sized powered support equipment IAW applicable Technical Orders and manuals.

Use a variety of sophisticated testers, such as analyzers, digital meters, oscilloscopes and other measuring devices to determine repair requirements IAW applicable Technical Orders and manuals.

Correct unusual maintenance problems, by interpreting a variety of technical data such as tables, charts, formulas, color codes, wiring diagrams, and schematic symbols.

Perform circuit analyses, consider integrated circuit relationships, and apply electronic principles in order to fault-isolate and repair the various digital devices contained in the highly complex powered support equipment.

Perform inspections, preventive maintenance, servicing, repair, and adjustments on complex rotary diesel engines IAW applicable Technical Orders and manuals.

Independently determine work sequences, specifications, and special procedures to be used to fault-isolate and repair unusual problems in various pieces of powered support equipment

Conduct classes to train maintenance personnel in operations, test procedures, and troubleshooting requirements of highly complex powered support equipment

Perform intermediate-level maintenance on powered support equipment and non-powered support equipment to include working on cryogenic equipment, engine and generator changes, removing, repairing, and overhauling of accessories, and rebuilding of units

Perform engine rebuilding such as removal and replacement of crankshafts, pistons, and other integral parts.

Replace, check and adjust valves, bearings, cams, clutches, bushings, springs, armatures, pushrods, exhaust manifolds, tubing, hose and defective wiring.

Diagnose gas turbine malfunctions, using visual and auditory senses, test equipment and applicable technical publications as well as make repairs, removal, disassembly, and reassembly of components and sub-systems.

Spot Checks / Customer Feedback/ Monthly

State: “Provide trained and disciplined forces for domestic emergencies or as required by state law.”

2.0 Technical Specifications:

The following technical specifications are provided to demonstrate the task environment in which the services will be delivered. The following specifications are not directives on how the services are to be provided, but an example of what will be required to successfully support the position objective. The contractor is encouraged to surpass the minimal technical specifications, as well as demonstrate technical, operational, and administrative expertise to support the customer in exceeding organizational and departmental objectives.

2.0.1 All plans, updates, reports and programs shall be reviewed and approved by an authorized Government

2.1 Required Duties: The Contractor shall:

2.1.1 Responsible for the accurate interpretation of numerous manufacturer drawings, specifications, operating instructions, and test procedures, to troubleshoot, calibrate, align and repair a variety of high complex pieces of powered AGE support equipment IAW applicable Technical Orders and manuals.

2.1.2 Identify, repair or replace numerous electronic (both digital and analog) components of various types of

AGE equipment IAW applicable Technical Orders and manuals.

Troubleshoot, repair, overhaul, modify and operate aerospace ground equipment such as AC and DC power generators, various types of internal combustion engines, air compressors, blowers, hydraulic test stands, cabin leakage testers, portable diesel engine generators, emergency lighting units, de-icers, heaters, load banks, hydrostatic testers, cryogenic carts, decontamination units, thermal bath, vacuum pumps, flow meters, lavatory service trailers, air conditioners and various pieces of non-powered AGE.

Perform required Time Compliant Technical Orders and other modifications on powered support equipment.

Perform corrosion control duties such as inspection, cleaning, stripping, sanding, priming and painting of AGE.

Perform inspections, calibration and repair on test and shop equipment.

Perform maintenance data collection, and prepare other required forms IAW applicable Technical Orders and Air Force regulations.

Maintain Technical Orders, Technical Order Files, commercial technical publications and other directives pertinent to the section.

Submit technical order improvement reports, material deficiency reports and suggestions when required.

Ensure that all waste products are properly disposed of and the effective waste minimization processes are used

Participate and assist with the required safety program for the AGE activity.

2.1.3 Repair of composite materials and state of the art gas compressor turbines and electronically controlled engines IAW applicable Technical Orders and manuals.

2.1.4 Troubleshoot, repair, adjust and align down-sized powered support equipment IAW applicable Technical Orders and manuals.

2.1.5 Use a variety of sophisticated testers, such as analyzers, digital meters, oscilloscopes and other measuring devices to determine repair requirements IAW applicable Technical Orders and manuals.

2.1.6 Correct unusual maintenance problems, by interpreting a variety of technical data such as tables, charts, formulas, color codes, wiring diagrams, and schematic symbols.

2.1.7 Perform circuit analyses, consider integrated circuit relationships, and apply electronic principles in order to fault-isolate and repair the various digital devices contained in the highly complex powered support equipment.

2.1.8 Perform inspections, preventive maintenance, servicing, repair, and adjustments on complex rotary diesel engines IAW applicable Technical Orders and manuals.

2.1.9 Independently determine work sequences, specifications, and special procedures to be used to fault-isolate and repair unusual problems in various pieces of powered support equipment2.1.10

2.1.10 Conduct classes to train maintenance personnel in operations, test procedures, and troubleshooting requirements of highly complex powered support equipment.

2.1.11 Perform intermediate-level maintenance on powered support equipment and non-powered support equipment to include working on cryogenic equipment, engine and generator changes, removing, repairing, and overhauling of accessories, and rebuilding of units

2.1.12 Perform engine rebuilding such as removal and replacement of crankshafts, pistons, and other integral parts.

2.1.13 Replace, check and adjust valves, bearings, cams, clutches, bushings, springs, armatures, pushrods, exhaust manifolds, tubing, hose and defective wiring.

2.1.14 Diagnose gas turbine malfunctions, using visual and auditory senses, test equipment and applicable technical publications as well as make repairs, removal, disassembly, and reassembly of components and sub-systems.

2.1.15 Troubleshoot, repair, overhaul, modify and operate aerospace ground equipment such as AC and DC power generators,…