Perfromance_Work_Statement_WMA_Fort_McCoy.docx

TECHNICAL EXHIBIT 3

Estimated Workload Data (This information is provided for historical background only. It is not a guarantee of workload quantities.)

PERFORMANCE WORK STATEMENT (PWS) FOR

Laundry Services for the Wisconsin Military Academy, 90 South 10th Ave, Fort McCoy, WI

1.1 General:

1.2 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Laundry Services, as defined in this PWS.

1.3 Background: The contractor shall provide all facilities, labor, equipment, tools, materials, supervision, and any other items and services necessary to perform Laundry services for WIARNG Wisconsin Military Academy as defined in this Performance-based Work Statement (PWS), and in accordance with contract requirements.

1.4 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years. The Period of Performance reads as follows: 15 November 2019 through 14 November 2022.

1.5 General Information:

1.5.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO) acceptance in writing of any proposed changes to its QCP.

1.5.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.5.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days:

1.5.3.1 New Year’s Day: January 1st

1.5.3.2 Martin Luther King, Jr.’s Birthday

1.5.3.3 President’s Day

1.5.3.4 Memorial Day

1.5.3.5 Independence Day: July 4th

1.5.3.6 Labor Day

1.5.3.7 Columbus Day

1.5.3.8 Veteran’s Day: November 11th

1.5.3.9 Thanksgiving Day

1.5.3.10 Christmas Day

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 7:30 a.m.-10:30 a.m. on Monday, Wednesday and Friday except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Building 90 S 10th Ave Fort McCoy, WI 54656. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.2 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the Contracting Officer’s Representative (COR). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 COMSEC/IT Security. All communications with DOD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DOD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DOD organizations. Therefore, the contractor is advised that any time contractor place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DOD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.1 Protection of Personally Identifiable Information (PII). The contractor shall protect all Personally Identifiable Information (PII) encountered in the performance of services in accordance with DFARS 224.103 and DoDD 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals who’s PII has been compromised.

1.4.5.2 All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil

1.4.5.7 WATCH Training. The contractor with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each affected contractor employee and subcontractor employee, to the COR, or to the KO if a COR is not assigned, within 15 calendar days after completion of training.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, (or the KO if a COR is not assigned), to resolve issues, receive directions and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e- mail) and dealings with Government or non-Government entities/ Contractor personnel shall wear identification badges distinguishing themselves as such.

1.4.12 Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.13 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non- manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

4.1 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.2 General: The contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 The Contractor shall provide all plant facilities, labor, equipment, tools, materials, supervision and any other items and services (except as provided as the Government furnished Property or Government furnished equipment) necessary to perform Laundry Services for Wisconsin Military Academy as defined in this Performance based Work Statement (PWS), and in accordance with contract requirements.

5.1.1 COUNT OF ARTICLES. Items being turned into the contractor will be counted by the contractor before the number counts are permanently affixed to the laundry ticket. Periodic inspections will verify the accuracy of these counts. Contractor and Government Representative shall sign the laundry ticket when items are picked up and delivered. Contractor shall furnish the original copy of the laundry ticket to COR with duplicate copies to the customer. Contractor shall be liable for return of the number and kind of articles turned in for service under this contract.

5.1.2 WISCONSIN OR LOCAL DEPARTMENT OF HEALTH REQUIREMENTS. Contractor shall ensure that its operations comply with all applicable wastewater treatment permits requirements arising from state or local Department Environmental Protection State Agencies.

5.1.3 RE-PERFORMANCE OF LAUNDERING – REWASH. Any items found to have been unsatisfactorily laundered as determined by the contracting officer or his/her authorized representative shall be re-laundered at no additional cost to the Government. COR will identify such items to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the same exchange point within 1 week of the time they were picked up by the contractor. If the return period should fall on a weekend or legal holiday, the item is to be returned the next normal delivery day following that weekend or holiday. Contractor shall also ensure that items are readily identifiable upon return to the government as re-wash items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash.”

5.1.4 GOVERNMENT OWNED WISCONSIN MILITARY ACADEMY ITEMS: Contractor must be able to launder the following government owned property to include: Towel Bath, Wash Cloth, Fitted Sheet Twin, Bath Mats, Pillow Case, Hand Towel, Sheet Double, and Sheet Twin. Starting in December of 2019 WMA will be adding Fitted Sheet Full and Sheet Full to the list of laundered items. Contractor shall be liable for return of the number and kind of articles furnished for service under this contract; and shall indemnify the Government for any loss or damage to such articles.

5.1.5 MISSING/DAMAGED GOVERNMENT OWNED PROPERTY: If any item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the Government. All accountable items not delivered within 48 hours of the original scheduled delivery date will be considered as lost. If a lost item is not delivered by the last contractor workday of the month the item is lost and contractor shall reimburse to the government the replacement cost of the item. The contractor shall pay to the Government the value of any lost or damaged property using the price of a new items same in kind, as identified by the Federal Logistics Database. The Contracting Officer or his/her representative will allow credit for any depreciation in the value of the property at the time of loss or damage. Failure to agree upon the value of the property or on the amount of credit due will be treated as a dispute under FAR 52.212-4(d) incorporated into this contract.

5.2 PICKUP AND DELIVERY TIMES: Contractor shall pick up soiled laundry and deliver clean laundry in accordance with the pickup and delivery specified by the COR for each location below.

Wisconsin Military Academy Building 90 S 10th Ave Fort McCoy, WI 54656

**Note for this location: Pickup and delivery will occur as scheduled. Pick up days are Monday- Wednesday- Friday. If a need exists a call-in option will be authorized.

5.3 Contractor Manpower Reporting Application (CMRA):

5.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.3.2 Contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

Performance Requirements Summary This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

TECHNICAL EXHIBIT 1

Deliverables Schedule

1.4.5.6 AT Level 1 Awareness

Training Certificates

FY 16

FY 17

FY 18

FY 19