18-R-0002_Amend_3,_Mod.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is to update Q&A and clarify CLIN numbers in CLIN description.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 22

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 19-Jan-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CN-18-R-0002

X 9B. DATED (SEE ITEM 11)

18-Dec-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Jan-2018

CODE

EXPEDITIONARY CONTRACTING COMMAND

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

W912CN 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CN-18-R-0002

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

CLIN 0004

The CLIN extended description has changed from:

Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4.

To:

NOW CLIN 0002- Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4..

CLIN 0005

SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8

To:

NOW CLIN 0003- SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8.

CLIN 0006

Contract Manpower Reporting IAW PWS SECTION 4.8.7

To:

NOW CLIN 0004 Contract Manpower Reporting IAW PWS SECTION 4.8.7.

CLIN 1004

Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4.

NOW CLIN 1002- Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT

CLIN 1005

SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8

To:

NOW CLIN 1003- SCCM Support - FFP SCCM Support in accordance with the attached Performance Work

CLIN 1006

Contract Manpower Reporting IAW PWS section 4.8.7

NOW CLIN 1004- Contract Manpower Reporting IAW PWS section 4.8.7.

CLIN 2004

Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4.

To:

NOW CLIN 2002- Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT

CLIN 2005

SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8

To:

NOW CLIN 2003- SCCM Support - FFP SCCM Support in accordance with the attached Performance Work

CLIN 2006

Contract Manpower Reporting IAW PWS SECTION 4.8.7

NOW CLIN 2004- Contract Manpower Reporting IAW PWS SECTION 4.8.7.

CLIN 3004

Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4.

To:

NOW CLIN 3002- Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT

CLIN 3005

SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8

To:

NOW CLIN 3003-SCCM Support - FFP SCCM Support in accordance with the attached Performance Work

CLIN 3006

Contract Manpower Reporting IAW PWS SECTION 4.8.7

NOW CLIN 3004-Contract Manpower Reporting IAW PWS SECTION 4.8.7.

CLIN 4004

Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT SERVICES in accordance with the attached Performance Work Statement Section 3.4.

To:

NOW CLIN 4002-Audio Visual and Visual Information (VI) Support- FFP Audio Visual and VI SUPPORT

CLIN 4005

SCCM Support - FFP SCCM Support in accordance with the attached Performance Work Statement Section 3.1.8

To:

NOW CLIN 4003-SCCM Support - FFP SCCM Support in accordance with the attached Performance Work

CLIN 4006

Contract Manpower Reporting IAW PWS SECTION 4.8.7

NOW CLIN 4004- Contract Manpower Reporting IAW PWS SECTION 4.8.7.

The following have been modified:

QUESTIONS AND ANSWERS

# Questions Answer

1 Since this is a re-compete, please provide the name of the incumbent contractor and the contract number or amount of the contract.

Note, although this is a re-compete, the requirement has changed since last year. This is consolidating three contracts:

W912CN-17-C-0027 with 22nd Century $1,179,150.96 W912CN-17-C-0013 with Kukulu

LLC $74,984.32

W81K02-14-P-0016 with Kili LLC $909,711.60

2 The scope of the work includes contractor employees to provide services on the TAMC Campus which includes the hospital facility and all medical classified buildings on Tripler Hill and Fort Shafter.

Does the contractor have to have a facility secret clearance?

No, the contractor is not required to have a Facility secret clearance to access the facility on Tripler Hill nor Ft Shafter or any other Medical Facility.

3 Part of our hiring strategy is to offer the right of first refusal to incumbent employees. Will you be able to provide the names of the incumbent so we can contact them?

IAW FAR subpart 22.1204, not less than 30 days before completion of the contract, the predecessor contractor is required to furnish to the contracting officer a certified list of the names of all service employees working under the contract and its subcontracts at the time the list is submitted. The certified list must also contain anniversary dates of employment of each service employee under the contract and subcontracts for services. This will be provided to the awardee.

4 The RFP instructions require offerors to include certification documentation within the proposal for Key Personnel. The instructions exclude Resumes from page count.

Due to the page limitations, will the Government consider excluding certification documentation from page count as well?

Yes, certification documentation is excluded from the page count.

5 Can the Government clarify if the maximum number of past performances is three (3) for each subcontractor, or a total of three (3) for all subcontractors if an offeror has more than one subcontractor?

IAW 52.212-1 there should be no more than (3) of the most relevant contracts or agreements for the prime and no more than (3) for all subcontractors. So no more than

(6) should be submitted.

*Note there is a 10 page limit.

6 Will the Government permit the resumes to be included as appendices within the Technical Volume?

No, resumes may not be included in the technical volume.

Correction: Resumes may not be included as appendices in the technical volume, but resumes are required as written in the solicitation instructions, as part of Sub-Factor 1 certifications.

7 In our review of the services provided under the Kili LLC contract # W81K02-14-P-0016, this contract was to provide Mental Health Services, NAICS 621330 - Offices of Mental Health Practitioners (except Physicians). The new solicited PWS does not contain these Mental Health Services and only includes IT/VI services. Where in the new PWS are these specific Mental Health Services listed?

Ref: Government answer to question #1 released 12/27/2017

NAICS 621330 services are not required on this IT/VI contract and as such the PWS demonstrates the omission of this requirement.

8 According to the PWS, located under Section 3 Performance Requirements is 3.1 Computer Help Desk (CHD) Support; however, under CHD support there is 3.1.8 – SCCM tasks and 3.1.9 – Telehealth VTC Support. Can the government please confirm that these two sub-sections fall under CHD support or should they be moved under different support areas (3.1.8 – be under 3.3 – Systems Engineering Branch Support) & (3.1.9 – be under 3.4 – AV and VI Support)?

Ref: PWS 3.1.8 & 3.1.9

There will be no changes to the methodology utilized by the offeror. The PWS will remain as written.

9 Table 1.0 (page 46) – for SCCM – refers to PWS paragraph 3.3.1;

however, this paragraph discusses System Systems Engineering Technician (SSET) tasks. The SCCM tasks are currently in PWS

3.1.8 (Page 24) under CHD support. Should the SCCM tasks be moved under 3.3 (Systems Engineering Branch Support) and be referred to as 3.3.2? Table 1.0 (page 47) also references 3.3.2 for Systems Engineering. Does Table

1.0 need to change to reflect reference 3.3.1 for Systems Engineering and 3.3.2 for SCCM tasks?

Ref: PWS Table 1.0 DoD IAT Levels (Page 46)

There will be no changes to the methodology utilized by the offeror. The PWS will remain as written.

10 CLIN 0005 – SCCM Support is a separate CLIN. Is this truly a separate CLIN, or should it be part of CLIN 0003 Systems Engineering Support since it is part of Systems Engineering Branch Support?

Ref: CLIN 0005 (Page 4)

There will be no changes to the methodology utilized by the offeror. The CLINs will remain as written.

11 On the historical FTE details (page 56), it currently identifies 3.3 – Systems Engineering Branch Support as Mean =1 and Standard Deviation=0, should this be adjusted since under this branch (3.3), there is both Systems Engineering and SCCM Support which is more than 1 FTE?

Ref: PWS Historical Perspective (Page 56)

There will be no changes to the methodology utilized by the offeror. The PWS will remain as written.

12 In PWS 3.1.9 Telehealth Office and Telebehavioral Health are associated with VTC type of tasks, but the deliverables on (Page 26) states “Computer Help Desk” tasks.

Should this section be moved under AV/VI Support (3.4) and the deliverables be associated with A012 – Telehealth VTC Inventory?

Ref: PWS 3.1.9 (Page 25)

There will be no changes to the methodology utilized by the offeror. The PWS will remain as written. The CHD is the initial point of entry/remediation for these tasks.

13 52.212-1, Section 4.F. intstructs offerors to use WinZip 6.2 to compress files. Windows 10 has built-in compression tools to zip and unzip files and we have used this software to submit other proposals to the government. Will the government accept the Windows compression tools to zip the proposal files for submittal or do we need to purchase and download WinZip version 6.2?

The government will accept the Windows 10 built in compression tool (7-zip)

14 RFP Page 19 – Section 2.6 Location and Hours of Work – Section 2.6 states: “See paragraph 3 and it’s subparagraphs for more specific Help Desk, Advanced System Analysis/Administration, and VI services schedule changes and overtime requirements.” We did not see any overtime requirements or language in paragraph 3 or its subparagraphs.

Additionally this section also states:

“Video teleconferencing (VTC) technology support may require fluctuating support hours outside core hours of work in order to support staff doing VTC support to various locations through the Pacific Basin.” Will the government please confirm that overtime (performance required in hours outside of the core hours of 0700 to 1600 Monday through Friday, is billable and will be reimbursed by the government? If so, can the Government please provide a common projection for overtime

This is a firm fixed price contract.

hours by PWS area to ensure all offerors are proposing against the same requirements?

15 PWS 3.4.7 Telehealth VTC Support

- Will the government please provide workload history and ticket history for this requirement?

This paragraph covers a dynamically changing environment. Support may range between 2 and 9 telehealth VTC stations. The main difference is that a more immediate response is needed during patient encounters.

16 Table 1.0 DoD IAT Levels (RFP pages 46 – 47):

a. The SOW paragraph reference for the SCCM performance objective cites 3.3.1.

We respectfully recommend that this reference be changed to cite SOW paragraph 3.1.8 which appears to be more appropriate.

b. The SOW paragraph reference for the System Engineering performance objective cites 3.3.2. We respectfully recommend that reference this be changed to cite SOW paragraph

3.3.1 which appears to be more appropriate.

c. For the System Engineering performance objective (last line of Table 1.0 on Page 47) - Please confirm that the IAT Level required is Level I, not Level II, to be consistent with the Table titled FOR

INFORMATION TECHNOLOGY

AND VISUAL INFORMATION

SUPPORT SERVICES ANNEX A –

REQUIREMENTS(Senior Systems Engineering Technician row) on page 55.

a. It should be changed to 3.1.8

b. No longer applies.

c. No longer applies.

17 Technical Exhibit 2 Advanced Systems Support (RFP page 48) – For the System Analyst - DOHET is listed two times. The first citation states 90 estimated hours per week. The second citation states 120 estimated hours per week. Will the government please confirm if this is a duplication and which line item will be prevail – 90 hours per week or 120 hours per week?

No longer applies

18 Section 5 Proposal Submission Requirements, Page limitations, All Volumes (RFP page 65). Will the government please confirm that volume covers, table of contents, and list of figures are excluded from the volume page counts?

Refer Para 5.2 page 65.

19 Section 5.2 Volume II Technical Capability Subsection (1) – Section IA – Sub-Factor 1 – Certification – Will the government please confirm that key personnel certification copies are excluded from the page count?

See # 4 above response

20 Will the government please confirm that the IRMP Administrative Support Tasks that were included in the previous solicitation (W912CN- 16-R-0026 under PWS 3.5) are not included and not required under the current solicitation/PWS?

As originally mentioned in the site visit, the scope of the solicitation is smaller. Refer to the solicitation as written where portions of paragraphs were subsumed into other areas.

21 In the Questions and Answers released by the government on 12/27/17, under Question 1 – the government provided 3 contracts that are being consolidated to form the scope of the current RFP/PWS (W912CN‐18‐R‐0002). Will the government please confirm that the work scope under Contract W912CN-16-P-0165 (which was included under the previous solicitation W912CN-16-R-0026) is not included, and not required, under the current RFP/PWS

(W912CN‐18‐R‐0002)?

As originally mentioned in the site visit, the scope of the solicitation is smaller when compared to solicitation W912CN-16-R-0.

Refer to the solicitation as written to determine where portions of paragraphs were subsumed into other areas or were dropped entirely.

22 For contract worker background investigations (NACLC), will the Command's Security Manager authorize interim access and issue DoD CACs while the background investigations are being conducted?

Ref; PWS 4.1.10

Contractors who are U.S. citizens must have a favorable National Agency Check (NAC) or a NAC must be initiated. Contractors who are foreign nationals must have a completed, favorable NAC prior to reporting to TAMC.

23 In researching the three (3) current incumbent contracts listed in the answer, some contracts are showing that the completion dates have passed. Can the Government provide the name of the company (ies) that are currently performing each PWS task area, 3.1, 3.2, 3.3 and 3.4?

Ref; Government answer to question #1 released 12/27/2017

Para 3.1 and 3.4 subsumes the work in the current solicitation.

24 SF 1449 Block 9 – Issued By and Pg. 63 of the instructions provide same address but unclear if this is the correct location for proposal submission; SF 1449Block 15 – Deliver To offers a different address. Which address is correct for proposal response submission?

SF1449 Block 9 and Pg 63 are the correct location for the submission of the Proposal.

SF1449 Block 15 is the location of where the work will be performed.

25 The deliverable requirements stated in PWS 3.1.9 b) under CHD support for Telehealth Office and Telebehavioural Health and 3.4.7 a) under VI, AV Telehealth VTC Support read almost verbatim. Can the government clarify if this deliverable resides under the CHD tasks or the VI, AV services?

Ref: PSW 3.1.9 b) and PWS 3.4.7 a)

The level of resolution provided by each paragraph is tiered.

PWS 3.1.9 is low level where

3.4.7 more complex remediation.

26 Under the table in section 6.0 Performance Requirement Summary, the Government refers to "ITC" Help Desk.

Will the Government please clarify/or define the acronym ITC?

6.0 ITC is synonymous with CHD.

27 Under Table 1.0 DoD IAT Levels - SCCM is listed as being under SOW Paragraph 3.3.1. However, SCCM Support is provided under

3.1.8 of the SOW.

Will the Government please clarify

Technical Exhibit 1 Refer to #16a above.

the correct SOW identification under this table?

28 Under Table 1.0 DoD IAT Levels - System Engineering is listed as being under SOW Paragraph 3.3.2.

However, System Engineering Support is provided under 3.3.1 of the SOW.

Will the Government please clarify the correct SOW identification under this table?

Technical Exhibit 1 No longer applies.

29 Please confirm whether Site manager, VI/AV Personnel, and Admin Assistance need to meet any IAT or IT levels or hold any special Certs.

Technical Exhibit 1 & Annex A

Refer to table 1.0 in Para 2.b.

30 Under Table 1.0 - DoD IA DoD IAT Levels on Page 47, the table states that System Engineering is an IAT Level II; however, Annex A on page 55 States that the Systems Engineering LCAT is IAT Level I.

Which one is correct?

No longer applies.

31 Under Table 1.0 - DoD IA DoD IAT Levels on Page 48, the table shows Preferred Computer Environment (CE) Certifications for IAT Level I and Level II:

Is the Government asking for these instead of baseline certs?

Technical Exhibit 1 The government will accept the certs listed in Table 2.0 for the appropriate areas.

32 Technical exhibit 3 does not provide the SLA and LOE information section 3.1.8 of the SOW for SCCM support services.

Should Offers assume that there is no specific SLA or LOE based for this area of CHD support?

Technical Exhibit 3 Refer the SLA and LOE in the first portion of the exhibit. Note actual paragraph for unique items.

33 Under the solicitation instruction for Volume II: Technical Capability, the page limitation is listed as no more than 12 pages for the entire Volume II, with the table of contents and resumes not included in the page count and each resume is limited to two pages.

The solicitation requires the that offeror provide evidence of

Section 5.2 Yes, exclude certification documentation from the page count.

certifications and submit copies of qualifications and certifications.

With the number of key personnel resumes that are requiring certifications documentation offeror will likely exceed the page limitation as state for Volume II, in order to be compliant with the requirements.

Will the Government consider excluding the certification documentation requirements from the page count of Volume 2.

34 If individuals that fit the requirements, and are willing to relocate to service location, would this instance be disadvantageous to the proposal submitted?

Based on the solicitation requirement that specifically requests that offerors provide the work location of the key personnel, is it a disadvantage if the work location was not local to Hawaii?

Sub-factor 2.1.1 No.

35 Will the Govt provide GS equivalent mapping for wage grade covered labor categories (or GS level suggested mapping)?

N/A No.

36 Are Admin Assistances required on this effort?

N/A Refer to the PWS as written.

37 Will the SBA advocate or contracting officer investigate a company that enters into teaming agreements or joint venture arrangements where both companies misrepresent material information to the SBA or contracting agency?

N/A This question is vague. Assuming this is in regard to the company’s business status/size standard/NAIC etc. If nothing is found during the past performance evaluation and If said company is the potential awardee they will be approved by the SBA before award is made. If information is provided to the Contracting office it will be forwarded to the SBA for their determination.

38 As bidders, we would like to express concerns about the use of Lowest Price, Technically Acceptable (LPTA) selection criteria that essentially defaults to the lowest price bidder, independent of quality. We respectfully request the USG define [technically acceptable] appropriately to ensure adequate

Basis of Award sec 1 This will be LPTA quality.” Will the government consider changing the acquisition strategy to Best Value?

39 Is there a record of contract performance for the incumbent contractors performing the requirements currently?

N/A Any records are in PPIRs.

40 In accordance with the FAR, “If the contracting officer documents the file pursuant to 15.304(c)(3)(iii), past performance need not be an evaluation factor in lowest price technically acceptable source selections.”

Guidance from the FAR and DOD allows bidders with no relevant past performance to be treated as though they have the same past performance as the most experienced firms in the industry. If you believe past performance is a predictor of future results, then we would ask that the USG utilize best value and steer clear of LPTA evaluation criteria.

N/A IAW 52.212-2 award will be based on LPTA which is in the best value continuum.

41 Do personnel currently performing on the requirement require a Secret Clearance to support certain areas?

N/A No

42 It is difficult to determine which Key Personnel position requires a Preferred Computing Environment, such as the SCCM.

Will the Government state what Preferred Computing Environment is needed for each Key Personnel position?

Refer to Para 2 tables 1.0 and 2.0

43 Will the Government accept a CISSP instead of a SSCP certification?

Yes.

44 Can workflows be automated with remedy and secondary systems to increase responsiveness and accuracy?

Par 3.1 Remedy is utilized by the site, but could change depending on higher level enterprise guidance.

45 Will the government allow ITIL frameworks to be incorporated into the Hep desk process?

This will cause the government to change IT process to gain efficiencies.

Par 3.1 See answer #45.

46 Does the government have an inventory management system to track the 9000 endpoints?

Par 3.1 Yes

47 Is SCCM/ACAS used to monitor IAVA compliance? Is the support to the IA staff access to the logs or revalidation?

Par 3.1 Yes

48 Does TAMC have remote admin software to allow faster remediation of issues?

Par 3.1 Yes.

49 Is Remedy a service from DHA or does the contract support it?

Par 3.1 DHA

50 PAC Voice will replace the Analog PBX with VOIP, will it be supported by the 30th SIG BN or this contract?

Par 3.1.1 No

51 What are the criteria for system upgrades?

Par 3.1.1 Desktop refresh.

52 Will the contract be required to support the upgrades and if required will a surge in manpower be authorized?

Par 3.1.1 Yes. Firmed fixed price contract.

53 The title does not match the sub-bullets. Is this paragraph subject automation or DRMOing batteries?

Par 3.1.4 Disposition of automation.

54 Subparagraph mentions Windows 2008 server which has to have a POAM to be allowed on networks.

Will the government provide the solution to migrate to Windows 2012R2?

Par 3.2.1 Yes.

55 Does TAMC support visualization? Par 3.2.1 No.

56 How many physical hosts, virtual host and OSs?

Par 3.2.1 No longer applies

57 Department Share Point is mentioned.

Does TAMC have its own Instance or is it using an enterprise version like DISA DEPS? Is the contract required to maintain the instance?

Par 3.2.2 No longer applies

58 Does TAMC run its own Exchange server?

Par 3.3.1 No longer applies

59 What percentage of engineering services is Microsoft, Network, Security, etc.

Par 3.3.1 No longer applies

60 What is the current SAN/NAS/Tape solution?

Par 3.3.1 No longer applies

61 What is the VPN solution? Par 3.3.1 No longer applies

62 If a POAM is submitted to replace or fix VTCs is that enough? The timeline will have to start once the government funds the solutions

Par 3.4 ? Ambiguous question.

If a resolution to a problem requires government equipment or component replacement, the timeline can be paused until that equipment is available to the contractor for repair actions.

63 SCCM administrator is usually considered and Admin with IAT Level 2., is level one correct?

Technical Exhibit 1 Table 1.0

IAT II

Correction, it is DoD 8570.1-M IAT Level Designation IAT Level I and Army Regulation IT Designation IT-II

64 System engineers are usually considered IASEA not IAM is this correct?

Technical Exhibit 1 Table 1.0

No longer applies

65 Would ITIL be considered as a common computing environment for Workflow manager?

Table 2.0 No.

66 If the government mandates new software or hardware will the government pay to train the contractors as part of the fielding of the new system?

Table 2.0 Yes.

67 Symantec endpoint is mentioned, should it be Mcafee?

Annex A No longer applies

68 There is no mention of VMware, is this correct?

Annex A No longer applies

69 In accordance with FAR 52.222-42, will the Government provide a mapping of service covered labor categories classes to GS equivalents rates and fringes that will be employed under the contract?

See page 97 of solicitation for 52.222-42

70 Annex A of the solicitation provides historical FTE numbers and projection estimates for each PWS task area that subjectively are the premise for offerors pricing for each area and FFP CLIN. Statements from the Government during the industry day/site visit indicated that there have been recent reductions to the workforce.

Are these reductions based on LOE decreases?

Also, will these reductions be accurately revised in the solicitation documents to warrant fair competition to offerors that are not current incumbents performing the requirements?

Annex A Yes based on LOE. Focus on the PWS paragraphs as written to determine the areas of change and how it correlates to the historical figures.

71 Is the pricing for the 30 day transition period to be included with in the base year CLINS 0001-0006?

PWS 4.6 Transition Yes

72 Is the 50-mile rule applicable for travel away from TAMC and or Warrior Ohana Medical Clinic?

Reference Para 1.2 The areas supported are well within a 50 mile radius of each other.

73 Referencing all time entered into DMHRSi will the contractor have access or receive a printout of all time?

Reference Para 2.3.3 Individual contractors are able to provide screen captures of their submissions.

74 The Contractor shall require all employees to wear distinctive uniform clothing for ready identification and assure that every employee is in uniform. The company name shall be visible on the uniform. An acceptable uniform is a collared shirt, closed toe shoes, and pants or skirt. Skirt length may be up to or below the knees. The Contractor employees must adhere to TAMC IMD Dress standards.

Does this mean a “uniform?”

Reference Para 2.3.3 Yes, as written.

75 Can we assume a variable for FTE working hours/ month as 160 hours/month? General

Yes.

Does any task outside of 3.1.5 CHD Help Desk Support require coverage from 0600 – 1800 daily?

3.1 Computer Help

Desk Support; b) The Contractor is required to operate the Help Desk whose operations are

Refer to 3.4 for on call.

from 0600 to 1800 five

(5) days per week, Monday - Friday

Does the entire CHD team supporting 3.1.5 sit in the same space/ area?

3.1.5 The Contractor

shall provide customer support services for the

CHD.

Yes.

Does the CHD supporting task

3.1.5 sit near the staff supporting task 3.1.6 CHD Walk-up Help Desk?

3.1.5 and 3.1.6 The Contractor shall provide One Stop Shop / Walk-up customer services for CHD.

No.

79 Does the staff supporting task 3.1.7 deployment of EUD’s sit near the staff supporting task 3.1.4 IT Automation?

3.1.7 The Contractor

shall provide support for deployment of EUD's.

Yes.

Can the Site Manager take on a duel role or can another key resource assume the responsibility of the SM.

2.3.3 Personnel

Administration

2.6 Location and Hours

of Work Annex A

No.

How mature is TAMC's automated patching using SCCM?

3.1.8 The Contractor

shall provide Microsoft System Center Configuration Management Support and IAVA compliance.

3.2.1 The Contractor

shall perform System Administration for various TAMC systems.

Primarily SCCM with break-fix for devices that can no longer be readhed.

Does each TAMC team utilize a TAMC VI/ IT/ VTC SharePoint site as a collaboration and tracking tool?

General Environment;

Also

3.4 Audiovisual (AV)

and Visual Information (VI) Support

No .

83 Is there a requirement to provide what is traditionally considered a "technical approach"? That is, a response to the technical requirements of the RFP, outlining the Offeror's intended steps, tools, etc. to execute the required work?

5.2- Volume II:

Technical Capability

The offeror shall provide rationale sufficient to allow an objective evaluation of their technical approach.

With the 12-page limit in Volume II, would the government permitSub- Factor 1 - Certification, and its contents (such as copies of certifications) to be outside of page count for this Volume?

5.2- Volume II:

Technical Capability. (1) Section I A - Sub-Factor 1 –Certification - The offeror shall provide evidence of certifications and submit copies of qualifications and certifications as described in the table listed under PWS

Yes.

Annex A- Key Personnel Minimum Requirements.

85 Has TAMC established a Tier 0 capability for the enterprise? General Environment

Irrelevant to solicitation.

How mature are TAMC’s knowledge baseline articles? Are they kept on a SharePoint site for the TAMC IT Team? 3.1, 3.2, 3.3, 3.4 -

Documentation

Remedy KBs are utilized. First initiation of support is an enterprise contracted Global Service Center. Remediation that requires touch support is passed to the CHD.

87 The Certification instructions specify that resumes don’t count toward the page count limit, do proof of certifications not count as well?

Instructions to Offerors

5.2 (1)

See #4 above

88 Will the Government accept hand-delivered responses?

Instructions to Offerors

5.2 (1)

Yes

89 In order to allow bidders to fully incorporate what we learned from the site visit, would the Government consider a one-week extension to the due date?

Instructions to Offerors

5.2 (1)

This solicitation will be extended by one week due to the amendment.

90 Question 63 of Amendment 1 asked whether the SCCM Administrator needed to be IAT Level I or Level II.

The answer was IAT Level II, however the revised conformed Solicitation still lists the position under Table 1.0 - DoD IA DoD IAT Levels on Page 47, as being IAT Level I. Which one is correct?

Pg 14, Pg 42 Question 63 and

SCCM is DoD 8570.1-M IAT

Level Designation IAT Level I and Army Regulation IT Designation

IT-II

91 Regarding the Government’s answer to Q6: “No, resumes may not be included in the technical volume”, we believe that the Government intended to deny the inclusion of resume as appendices in the technical volume.

Will the government please reconfirm that resumes are to be included, as written in the

Sub-Factor 1 certifications?

Q6/pg 51 Correct. Resumes may not be included as appendices in the technical volume, but resumes are required as written in the

Sub-Factor 1 certifications.

92 Per Amendment 2, CLIN 0002 & 0003 were removed, whereas CLIN 0001, 0004, 0005 remained.

Per section 5.4, instructions for pricing for optional years covered CLIN 0001-0004, whereas CLIN 0005 was not included.

Per 52.212-1 CLIN 0001 no change CLIN 0002 was originally CLIN CLIN 0003 was originally CLIN 0005 (this is the SCCM) CLIN 0004 was originally CLIN

Will the government please clarify if SCCM Support is only for the base year or if SCCM Support under CLIN 0005 should be included in option year pricing as well?

SCCM is now CLIN 0003 instead of CLIN 0005.

93 Footnote 2 states “Additionally, this paragraph assumes additional tasks in this solicitation from other service contracts”.

How can this contract service other contracts?

PWS 3.1, Footnote 2;

On same page 50. See answer to questions #1. This is a consolidation of contracts. This contract will not “service other contracts”.

94 PWS section 3.1 states “Computer Help Desk Support (Mean=16;

Deviation-=2).

Should Offerors assume the Mean of 16 translate to 16 FTEs and the Deviation be counted as a subtraction of 2 FTEs, resulting in 14 total FTEs?

PWS 3.1, page 50 Statistically, deviation is plus or minus from a mean value.

95 Within the footnotes, it is stated that “Based on historical FTE perspective of these subsumed contracts and volatility of the help desk operations, one can assume an additional 2 FTEs to the stated deviation.”

Based on Footnote 2, should offerors assume that the mean of 16 and a Deviation of 2 would equal 14 FTEs; and the additional 2 FTEs as referenced above, would then total 16 FTEs?

PWS 3.1, Footnote 2, The deviation plus or minus two (+/-2) from the mean value of 16 is 14 or 18. Adding an additional

2 FTEs to either figure would account for the consolidation of the contracts.

96 In reference to Question 6 of the Questions and Answers, the Government stated the resumes may not be included in the technical volume. Resumes are requested under 52.212-1, 5.2 Volume II:

Technical Capability, (1) Section I A

- Sub-Factor 1 - Certification. Can the Government clarify where the resumes are to be included? Can they be added as an appendix to Volume II: Technical Capability that is not part of the page count?

See answer to question #91.

The following have been deleted:

PERFORMANCE WORK STATEMENT

(End of Summary of Changes)