17-R-0017_0002_(CONFORMED).pdf

W912CN-17-R-0017

SEE ADDENDUM

(No Collect Calls)

W912CN-17-R-0017 08-Jun-2017

b. TELEPHONE NUMBER

808-656-0991

8. OFFER DUE DATE/LOCAL TIME

04:00 PM 10 Jul 2017

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912CN9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

YASMIN A. RESTREPO

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

EXPEDITIONARY CONTRACTING COMMAND

413TH CSB, RCO-HAWAII,

742 SANTOS DUMONT AVENUE

BLDG 108, 3RD FLOOR (WAAF)

SCHOFIELD BARRACKS HI 96857-5026

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE W90KJU 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

US ARMY 404TH AFSB

CORINNE NOMURA

BLDG 6039 1904 HIGGINS RD EAST RANGE

MGT DIV

SCHOFIELD BARRACKS HI 96857-5006

TEL: 8086560816 FAX: 8086561588

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$38,500,000

NAICS:

812332

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF119

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 30 - BLOCK 14 CONTINUATION PAGE

QUESTIONS AND ANSWERS

The Government’s answers are listed below in bold font.

1. Page 54 of the RFP requires the submission of: Client Authorization Letters for each identified effort for a commercial customer authorizing release to the Government of requested information on the offeror’s performance.

Question: If the offeror is using government contract references for performance is this required or is it only for commercial references? Client Authorization Letters are only required for Commercial Customers references.

2. The page limit for the Technical Proposal has been set at 50 pages. The Technical Proposal requires that the offeror describe or provide:

How they will meet the requirements of the RFP Describe approach to laundering medical and nonmedical laundry Quality Control Plan Transport process Exposure Control Plan Maintenance and Equipment Repair Plan Contingency Plan Staffing and Management Plan Phase in Plan Phase out Plan

To properly address only the first 3 and provide exhibits would easily exceed the page limitation.

Question: Would the government increase the page limitation for the Technical proposal? Yes. Page limit will be increased from 50 pages to 75 pages via solicitation amendment.

3. Several of the core pieces of machinery appear to be around 30+ years old with issues listed in the comments.

Questions:

a) Does the Government intend to purchase any new or replacement equipment for these older machines? Decisions on replacement equipment will be based on whether the equipment is classified as unserviceable through technical inspections conducted by the Government (PWS para 4.4.4.); funding availability; length of time to procure replacement equipment if justified. The offeror shall submit justification for new equipment.

b) Per the RFP, the offeror is responsible for the cost of all repair parts. What does the offeror do in the event of parts becoming obsolete for these older machines? If the offeror exhausts all sources to obtain replacement parts, then the offeror shall inform the Contracting Officer and Contracting Officer Representative. See para 4.4.4 Laundry Equipment Replacement and para 3.24 Monthly Report for PM of GFE.

c) If repair parts are not available and the only solution is a total component retrofit (which is extremely expensive), does that fall under CLIN 0004? It is the responsibility of the offeror to keep all costs within the dollar amount of CLIN 0004 for PM and repair parts. The Contracting Officer and Contracting Officer Representative will be notified of the issue and the total estimated cost, to see whether that solution is feasible.

d) At what dollar amount does an item cease being a repair part and become a major rebuild, and/or a total component retrofit? How is this handled? See response in para 3c and PWS para 3.3.1 for the definition of the word, "repair".

e) When does a repair/fix go beyond the definition of a repair part? As an example the controllers on many pieces of the older laundry equipment are mechanical. Parts, and/or replacements are no longer available. The next step is an entire retrofit with a totally new component. The mechanical controllers are now replaced by microprocessor controllers that typically require a factory technician to convert. This is extremely expensive. Please refer to answer 3c.

4. Technical Exhibit 1 – GFP. Item I-2, the Jensen Ironer (Serial number is 382-DH-200) is starting to degrade to the point where replacement of parts is not viable. The Jensen Company closed its doors over 10 years ago no longer has any parts or materials for purchase. This machine is used daily in production and is a vital piece of equipment for processing TAMC linen. With the current state a maintenance review predicts that this machine will not be repairable or functional within this next year with parts unavailable, the age and amount of usage.

Question(s):

a) When a machine becomes obsolete like this one is how is this handled under CLIN 4 when repair parts cannot be purchased or reasonably fabricated? Please refer to answer 3a.

b) Will the government replace this machine when it is no longer functioning as it is required for production? Please refer to answer 3a. This is what the Monthly PM reports are for forecasting on repairs, obsolete replacement pairs, estimation on machinery becoming unserviceable. Sufficient lead time is required to obtain approval for the government to procure new equipment (specifications of replacement machinery) and obtain funding.

5. PARA: 3.5 Janitorial/Housekeeping of the SB Laundry, Building 2800, Schofield Barracks, doesn’t include any requirement/detail for lawn maintenance. In previous solicitations the grass cutting and lawn care were included in this paragraph.

Question: Will the contractor be responsible for lawn mowing and maintenance, and if so, what are the specific requirements? Lawn mowing and maintenance will not be part of this requirement.

6. The Organizational (ORG) quantities in CLINS’s: 0002, 0003AA, 0003AB, 1002, 1003AA, 1003AB, 1003AC, 2002, 2003AA, 2003AB, 2003AC, 3002, 3003AA, 3003AB, 3003AC, 4002, 4003AA, 4003AB, and 4003AC are vastly overstated. In the current contract 15,023 ORG pieces were processed during the months of March, April and May 2017. If you annualize the 15,023, the realistic annual amount for ORG is +/- 60,092. A full year’s ORG is estimated in W912CN-17-R-0017 at 142,000 pieces. It is our belief that the USG removed the OCIE from the TE in the Bridge contract, but did not similarly reduce the bid schedule.

Question: Would the government consider revising the estimated pounds to reflect this lower amount? The unit of measure is “Dry Pounds”. Upon review of the estimated quantities, the estimated quantities will be reduced for CLINs 0002, 1002, 2002, 3002 and 4002 via solicitation amendment.

The estimated quantities for CLINs 0003AA, 0003AB, 1003AA, 1003AB, 1003AC, 2003AA, 2003AB, 2003AC, 3003AA, 3003AB, 3003AC, 4003AA, 4003AB, and 4003AC will remain as stated in the solicitation.

7. Does the Combined Synopsis/Solicitation under solicitation number W912CN17R0017 contain requirements similar to a current contract? Yes.

a. If possible, please provide the current contract number. W912CN-17-D-0010

b. Is this a new requirement for the government? No

8. Is there the opportunity to keep the current employees that support the contract? Yes, please see

FAR 52.222-17 which provides guidance on this issue.

9. What is the name of the current contract holder?

Penn Enterprises, Inc.

5260 s. Stonehaven Drive Springfield MO 65809-4641

10. What was the previous award amount including option years? Awarded contract value for one 3 (three) month base period: $291,783.30 and for one 3 (three) month option period: $291,783.30

11. Current contract No. W912CN-17-D-0010

12. What is the procedure in determining what equipment is no longer maintainable and needs to be turned in for salvage? See para 4.4.4 Laundry Equipment Replacement. Additionally, Technical Exhibit 1 – GFP will be revised via solicitation amendment to identify via color coding which equipment is no longer maintainable and tagged for removal from laundry facility. Technical Exhibit 1 – GFP will be color coded as follows:

Green = Good condition Yellow = needs repair Red = Non-operational, pending removal

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1,166,667 Dry

Pounds

S209 Housekeeping-Laundry

FFP

Provide Laundry Service to Tripler Army Medical Center (TAMC) & Clinics.

Within one (1) working day See Performance Work Statement Para 3.1.2 FOB: Destination

NET AMT

0002 51,750 Dry

Provide Laundry Service, Army Sustainment Command (ASC) supported organizations, Hawaii: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.1. Organizational Bulk Laundry

S209 Housekeeping-Laundry

FFP

Provide Laundry Service, Reimbursable Organizations: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.2. Intra-Service Support Items, Tenant - Services and Reimbursable Organizations.

0003AA 2,000 Dry

Defense POW/MIA Accounting Agency (DPAA)

0003AB 1,500 Dry

Directorate of Public Works (DPW)

0003AC 1,667 Dry

Hawaii Army National Guard (NG)

0004 10 Months S209 Housekeeping-Laundry

FFP

Preventive Maintenance and Repair of Government Furnished Equipment See Performance Work Statement sections 3.2, 3.3, and 3.4.

Pricing for this CLIN includes all labor, materials, parts, and tools required to accomplish this task.

0005 1 Each Contractor Manpower Reporting

FFP

Contractor shall comply with the requirement to fill out the Contractor Manpower Reporting Application (eCMRA) by providing data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with (IAW) the PWS. Contractor Manpower Reporting requirement is associated with the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) requirement to obtain better visibility of the Contractor service workforce. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMRA during the data gathering period of every year, or part of a year, for which the contract is in force. NOTE: The cost, if any, for providing this data shall be entered into the space provided at this Contract Line Item Number (CLIN). Amount shall Not To Exceed (NTE) $300.00. If no direct cost is associated with providing the data enter “No Cost” or “NSP”. Instructions, including the Contractor and Subcontractor User Guides are available at http://www.ecmra.mil

1001 1,400,000 Dry

OPTION S209 Housekeeping-Laundry

Provide Laundry Service to Tripler Army Medical Center (TAMC) & Clinics.

Within one (1) working day

1002 62,100 Dry

Provide Laundry Service, Army Sustainment Command (ASC) supported organizations, Hawaii: Within Three (3) Working Days See Performance Work

OPTION S209 Housekeeping-Laundry

FFP

Provide Laundry Service, Reimbursable Organizations: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.2. Intra-Service Support Items, 1003AA 2,400 Dry

1003AB 1,800 Dry

1003AC 2,000 Dry

1004 12 Months OPTION S209 Housekeeping-Laundry

FFP

Preventive Maintenance and Repair of Government Furnished Equipment See Performance Work Statement sections 3.2, 3.3, and 3.4.

Pricing for this CLIN includes all labor, materials, parts, and tools required to

1005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor shall comply with the requirement to fill out the Contractor Manpower Reporting Application (eCMRA) by providing data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with (IAW) the PWS. Contractor Manpower Reporting requirement is associated with the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) requirement to obtain better visibility of the Contractor service workforce. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMRA during the data gathering period of every year, or part of a year, for which the contract is in force. NOTE: The cost, if any, for providing this data shall be entered into the space provided at this Contract Line Item Number (CLIN). Amount shall Not To Exceed (NTE) $300.00. If no direct cost is associated with providing the data enter “No Cost” or “NSP”. Instructions, including the Contractor and Subcontractor User Guides are available at

2001 1,400,000 Dry

Provide Laundry Service to Tripler Army Medical Center (TAMC) & Clinics.

Within one (1) working day

2002 62,100 Dry

Provide Laundry Service, Army Sustainment Command (ASC) supported organizations, Hawaii: Within Three (3) Working Days See Performance Work

OPTION S209 Housekeeping-Laundry

FFP

Provide Laundry Service, Reimbursable Organizations: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.2. Intra-Service Support Items, 2003AA 2,400 Dry

2003AB 1,800 Dry

2003AC 2,000 Dry

2004 12 Months OPTION S209 Housekeeping-Laundry

FFP

Preventive Maintenance and Repair of Government Furnished Equipment See Performance Work Statement sections 3.2, 3.3, and 3.4.

Pricing for this CLIN includes all labor, materials, parts, and tools required to

2005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor shall comply with the requirement to fill out the Contractor Manpower Reporting Application (eCMRA) by providing data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with (IAW) the PWS. Contractor Manpower Reporting requirement is associated with the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) requirement to obtain better visibility of the Contractor service workforce. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMRA during the data gathering period of every year, or part of a year, for which the contract is in force. NOTE: The cost, if any, for providing this data shall be entered into the space provided at this Contract Line Item Number (CLIN). Amount shall Not To Exceed (NTE) $300.00. If no direct cost is associated with providing the data enter “No Cost” or “NSP”. Instructions, including the Contractor and Subcontractor User Guides are available at

3001 1,400,000 Dry

Provide Laundry Service to Tripler Army Medical Center (TAMC) & Clinics.

Within one (1) working day

3002 62,100 Dry

Provide Laundry Service, Army Sustainment Command (ASC) supported organizations, Hawaii: Within Three (3) Working Days See Performance Work

OPTION S209 Housekeeping-Laundry

FFP

Provide Laundry Service, Reimbursable Organizations: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.2. Intra-Service Support Items, 3003AA 2,400 Dry

3003AB 1,800 Dry

3003AC 2,000 Dry

3004 12 Months OPTION S209 Housekeeping-Laundry

FFP

Preventive Maintenance and Repair of Government Furnished Equipment See Performance Work Statement sections 3.2, 3.3, and 3.4.

Pricing for this CLIN includes all labor, materials, parts, and tools required to

3005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor shall comply with the requirement to fill out the Contractor Manpower Reporting Application (eCMRA) by providing data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with (IAW) the PWS. Contractor Manpower Reporting requirement is associated with the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) requirement to obtain better visibility of the Contractor service workforce. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMRA during the data gathering period of every year, or part of a year, for which the contract is in force. NOTE: The cost, if any, for providing this data shall be entered into the space provided at this Contract Line Item Number (CLIN). Amount shall Not To Exceed (NTE) $300.00. If no direct cost is associated with providing the data enter “No Cost” or “NSP”. Instructions, including the Contractor and Subcontractor User Guides are available at

4001 1,400,000 Dry

Provide Laundry Service to Tripler Army Medical Center (TAMC) & Clinics.

Within one (1) working day

4002 62,100 Dry

Provide Laundry Service, Army Sustainment Command (ASC) supported organizations, Hawaii: Within Three (3) Working Days See Performance Work

OPTION S209 Housekeeping-Laundry

FFP

Provide Laundry Service, Reimbursable Organizations: Within Three (3) Working Days See Performance Work Statement Para 3.1.3.2. Intra-Service Support Items, 4003AA 2,400 Dry

4003AB 1,800 Dry

4003AC 2,000 Dry

4004 12 Months OPTION S209 Housekeeping-Laundry

FFP

Preventive Maintenance and Repair of Government Furnished Equipment See Performance Work Statement sections 3.2, 3.3, and 3.4.

Pricing for this CLIN includes all labor, materials, parts, and tools required to

4005 1 Each OPTION Contractor Manpower Reporting

FFP

Contractor shall comply with the requirement to fill out the Contractor Manpower Reporting Application (eCMRA) by providing data on Contractor labor hours (including subcontractor labor hours) for performance of this contract in accordance with (IAW) the PWS. Contractor Manpower Reporting requirement is associated with the Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) requirement to obtain better visibility of the Contractor service workforce. Reporting period will be the period of performance not to exceed 12 months ending 30 September of each Government fiscal year and must be reported by 31 October of each calendar year. Data must be accurate and complete and entered into CMRA during the data gathering period of every year, or part of a year, for which the contract is in force. NOTE: The cost, if any, for providing this data shall be entered into the space provided at this Contract Line Item Number (CLIN). Amount shall Not To Exceed (NTE) $300.00. If no direct cost is associated with providing the data enter “No Cost” or “NSP”. Instructions, including the Contractor and Subcontractor User Guides are available at

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS) Operate and Manage Government Owned and Contractor Operated (GOCO) Laundry facility on

Schofield Barracks

1. Introduction The Contractor shall manage and operate a Government-owned laundry facility Building 2800, Lyman Road, Schofield Barracks (SB), Oahu, Hawaii. Laundry contract service will be on a direct or reimbursable basis and in direct support of Tripler Army Medical Center (TAMC), tenant, and organizational health and sanitation requirements and meal preparation attire as it relates to life, health, and safety.

1.1 Mission

The Contractor shall provide laundry support service to all Logistics Readiness Center-Hawaii (LRC-HI) - Supported units stationed on Oahu.

1.2 Background

Reserved

1.3 Scope

The Contractor shall provide all personnel, management, materials, and transportation to perform the operation of the Government-Owned Contractor-Operated (GOCO) Laundry Facility located at Building 2800, Schofield Barracks, Hawaii. Work to be performed are:

a. Laundry Services

1. One working day Hospital Items (see Technical Exhibit (TE) 2, Item 2).

2. Three working days Organizational Items (see TE 2, Item 3).

3. Three working days Intra-service Support Agreement Items (ISA) - Tenants and

Reimbursable Organizations (see TE 2, Item 4)

b. Preventative Maintenance of Government-Furnished Equipment

c. Repair of Government-Furnished Equipment

d. Janitorial/Housekeeping of the SB Laundry facility located at Building 2800, Schofield Barracks

e. Operate Pickup/Delivery Service to all locations as stated in this PWS

2. General Requirements

The Contractor shall ensure that only authorized individuals are afforded laundry service.

2.1 Non-Personal Services

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. The Government may not interact with Contractor personnel as if there is an employer-employee relationship. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. The Government may not provide training not stipulated in the contract to Contractor personnel without coordination with the Contracting Officer. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) and Contract Officer Representative (COR) immediately.

2.2 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement.

The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations at Schofield Barracks Building 2800 and the Contractor's corporate offices.

2.3.2 Contract Administration

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions within 3 working days. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort.

2.3.3 Personnel Administration

Training The Contractor shall provide a synopsis of their training program within 7 working days after contract award. Program shall include topics of annual training that are required to sufficiently operate a full service hospital laundry facility and maintain compliance with Joint Commission (JC), formerly known as Joint Commission on Accreditation of Healthcare Organizations, Occupational Safety and Health Administration (OSHA) and applicable Federal/State guidelines.

Deliverables Training Synopsis

2.4 Subcontract Management

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The Prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may change subcontractors after notification to the KO and COR and receipt of Contracting Officer approval.

2.5 Contractor Personnel

2.5.1 Project Manager

The Contractor shall maintain a fully operational office and a Project Manager on site during duty hours.

An alternate Project Manager shall be provided in the absence of the primary Project Manager. Contact information to include name, office phone, cellular phone and e-mail address of the primary as well as alternate Project Managers shall be provided to the KO and COR, in writing (electronically) within 2 working days of award of contract. Should personnel be replaced in these positions the Contractor shall provide the KO and COR an updated contact listing, in writing (electronically) within 2 working days of appointing new Project Managers. The Project Manager shall be the point of contact with the Government and shall have the authority to act or make decisions for the Contractor on all matters pertaining to this contract.

The Contractor shall submit resumes of the Project Manager and Alternate to the KO/COR for review not later than 10 calendar days prior to the contract start date and a minimum of 24 hours in advance of any changes. Failure by the Contractor to provide a Project Manager or Alternate who meets the specifications set forth in paragraph below will constitute a breach of contract and may result in the termination of the contact.

The Contractor’s Project Manager and Alternate shall each possess three years specialized experience in supervising, administering, and managing a laundry operation.

2.5.2 Conduct of Personnel

The Contracting Officer may require the Contractor to remove any employee working under this contract from the job site for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary and in the best interest of the Government. The installation commander has the authority to bar individuals from the installation. The removal from a job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel and qualified personnel to satisfactorily perform the services as required by this work statement; including, with due notice, all variations, shift schedules and changes as may be required to assure prompt response to meet all terms and conditions of this contract.

Deliverables Contractor Personnel Listing (to include fields, such as job title/position). Submit at post award conference and as revisions occur.

2.6 Location and Hours of Work

2.6.1 Facilities

The Government will provide Building 2800, SB, Laundry Facility. The laundry plant facility at Building 2800, Schofield Barracks is supported by a Government-operated steam plant and contains a maintenance shop, office space, supply room, and employee restroom facilities.

2.6.2 Hours of Operation

Quartermaster Laundry, Building 2800, Schofield Barracks Laundry Facility Operations Monday through Friday, 7:00 a.m. to 4:00 p.m.

The Contractor is not required to operate the laundry facility as well as pick-ups on the following Federal holidays:

New Year’s Day Martin Luther King Day Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Pick Up and Delivery schedules for soiled and cleaned laundry (except Federal holidays):

Tripler Army Medical Center (TAMC)/Delivery Clean Hospital Linens: Monday through Friday 7:30 a.m. and 1:00 p.m.

TAMC/Pick-up Soiled/Infectious Hospital Linens: Monday through Friday 7:30 a.m., 10:30 a.m.

No Contractor pick-up required at clinics. Clinics will drop off soiled laundry within hours of operation.

Contractor pickup and delivery required for Central Issue Facility (CIF), Building S-2070, Schofield Barracks. Pickup and delivery times shall be within normal hours of operation for the

CIF.

3. Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Laundry Services

3.1.1. The Contractor shall clean laundry items.

Operating procedures and required supervisory control measures shall be effectual to meet the laundry processing procedures identified on the item care labels and in accordance with commercial industry laundry standards. The Contractor shall launder all items to remove soil, spots, and stains and be free of lint, and to thoroughly dry all laundered items. White fabrics shall be free of yellow or gray tints or other unsightly appearance. Colors shall be bright and clear. No trace of washroom supplies shall be left in fabrics. Items such as pajamas, underwear, handkerchiefs, and towels shall be permitted and articles shall retain their original shapes and sizes. All torn and damaged items received from the hospital shall be laundered and return in a separate container. All clean hospital linen shall be covered with a suitable industry standard plastic during storage and transport.

Performance Standards STD: No more than two validated customer complaints per week.

3.1.1.1. The Contractor shall provide pick up of laundry items Pick up laundry items in accordance with the Government-provided schedule. The Contractor shall be required to furnish labor, vehicle(s), equipment and material necessary to provide pick-up service of Government-owned laundry items, to and from TAMC and CIF and the laundry facility.

Performance Standards STD: Pick up within one hour of schedule time

3.1.2. One Working Day Hospital Items

Medical Laundry Process

3.1.2.1. Return of cleaned TAMC items must be completed within 1 working day of pickup. The Contractor shall adhere to the weekly pickup/turn-in schedules and hours of operation (see PWS para 2.6) for bulk items as specified in the contract. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract as shown and verified on the laundry turn-in documents. Laundry turn-in documents will be prepared by unit. The Contractor and unit personnel shall perform a joint inventory of items turned in before annotating totals on the DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry tickets and duplicate copies shall be furnished to the customer. Copies of laundry tickets shall be furnished to the COR upon request. The Contractor shall retain the original copy of the laundry ticket. Count and verification of items from medical facilities will be delayed until such items are cleaned. A detailed listing and weight (pounds) of cleaned items shall be prepared on laundry tickets and submitted to the medical facility point of contact when cleaned items are delivered back to the medical facility. The same equipment shall not be used for the collection, transportation, storage and distribution of clean and soiled linen. Separate receptacles, carts, storage areas, and distribution systems shall be used. All soiled/clean linen laundry carts shall be disinfected daily. Personnel handling soiled laundry shall not interchange jobs and handle clean laundry without first taking a shower and changing clothes.

3.1.2.2. Hospital/clinic linen shall not be mixed with other organizational work. These items will be identified and processed in a manner that will allow for their return to the activity from which they were received. All hospital/clinic linen shall be received in fluid-resistant laundry bags provided by the hospital.

The linen shall not be sorted prior to washing. While handling the linen prior to washing, laundry workers shall wear gloves, gown and masks which meet the OSHA standard on occupational exposure to “Blood-borne Pathogens". The Contractor may find medical instruments prior to or after washing of linen; such items shall be turned over to the Government Point of Contact in special containers or bags provided by the hospital.

3.1.2.3. Torn, damaged, badly stained or altered linens received from units shall be sorted and separated into different bundles by the unit/activity turning in the laundry. This laundry shall be submitted on separate laundry tickets with the nature of their damage noted by the unit.

3.1.2.4. Any hospital item bearing the TAMC symbol found in troop unit submissions shall be returned to the Government Point of Contact by the Contractor. Items detected at the receiving point will be deducted from unit turn-in quantity and so verified by signature from the submitting unit.

3.1.2.5. Personal property, i.e., money, billfold, pocket knife, pens, etc., found in the laundry shall be returned by the Contractor to the submitting customer. Items found which cannot be identified to a submitting customer will be retained by the Contractor for subsequent claim. Items which are not claimed within 90 days will be turned over to the Government Point of Contact to be properly disposed (for proper distribution).

3.1.3. Three Working Days Organizational Items

3.1.3.1 Organizational Bulk Laundry

Return of cleaned organizational items must be completed within 3 working days of pickup.

Organizational soiled laundry will be turned into the laundry receiving department. The Contractor and unit personnel shall perform a joint inventory of organizational items turned in before annotating totals on the laundry tickets DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer at the time of turn-in and documented on a hand-receipt. Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

3.1.3.2 Intra-service Support Items (Tenants and Reimbursable Organizations) Return of cleaned tenant items must be completed within 3 working days of pickup. Tenant soiled laundry will be turned into the laundry receiving department. The Contractor and unit personnel shall perform a joint inventory of tenant items turned in before annotating totals on the laundry tickets DA Form 1974 or equivalent laundry tickets. Both attesting parties shall authenticate the laundry list and weight (pounds) as being correct. The Contractor shall retain the original document and provide copies to the customer. The Contractor shall be liable for return of the number and type of articles furnished for service under this contract. Items are to be identified by the customer at the time of turn-in and documented on a hand-receipt. Unserviceable (i.e., badly torn; not usable for intended purposes) organizational linens will not be accepted.

3.1.4 The Contractor shall provide delivery of laundered items within delineated turnaround times

Performance Standards

a) STD: TAMC items shall be returned within the prescribed 1 working day in Para 3.1.2.

b) STD: All other laundered items shall be completed within the prescribed 3 working days in Para 3.1.3

3.1.5 Biodegradability Compliance

The Contractor shall submit to the COR 5 days prior to start of performance, manufacturer’s documentation specifying that the biodegradability of the soaps and detergents to be used under this contract meets all Federal, State, and local laws and regulations.

Deliverables Manufacturer’s documentation specifying that the biodegradability of the soaps and detergents meets all Federal, State, and local laws and regulations.

3.2 Preventative Maintenance of Government-Furnished Equipment (GFE)

3.2.1 Preventative maintenance is defined as maintenance that is regularly performed on a piece of equipment to lessen the likelihood of it failing. Preventative maintenance is performed while the equipment is still working, so that it does not break down unexpectedly.

3.2.2 Preventative maintenance is planned so that any required resources are available.

3.2.3 The Contractor shall provide all labor, materials, and parts to perform preventative maintenance of Government-furnished equipment. Materials and parts used in the performance of preventative maintenance include but are not limited to, oil/lubricants and replacement of worn nuts, bolts, and screws, washers, etc. Contractor shall also comply with Federal Acquisition Regulation (FAR) Part 45 and FAR clause 52.245-1. The Contractor shall be accountable and responsible for maintaining a detailed file and Maintenance plan for all Government Property. These are considered Government Property and shall be turned over to the COR at the conclusion of the contract. This file shall contain information regarding all scheduled preventive maintenance of equipment. These files shall be maintained on site at the laundry plant and be made available to the COR at all times.

Deliverables The contractor shall provide a maintenance plan 30 days after award.

3.2.4 The Contractor shall provide a Monthly Report for Preventative Maintenance of GFE The Contractor shall submit a report detailing all preventative maintenance work to the KO and COR by the fifth working day of the month for the previous month. Report will include identification of operational and non-operational GFE serviced. Contractor’s report will provide a forecast of routine preventative maintenance and a “watch” list of potential repair items and shall include details of what preventative maintenance was completed during the previous month. Contractor will identify the equipment, serial number and part number(s) that may be needed. The Contractor shall provide equipment preventative maintenance in accordance with manufacturer’s specifications and ensure equipment down time does not impair normal laundry operations.

Deliverables Report for Preventative Maintenance (PM) of GFE

3.3 Repair of Government-Furnished Equipment

3.3.1. A “repair is work necessary to restore an equipment to operational condition.

3.3.2. The Contractor shall provide all labor, materials, and parts to perform repairs of Government furnished equipment. Contractor shall comply with FAR Part 45 and FAR clause 52.245-1. The Contractor shall be accountable and responsible for maintaining a detailed file on repairs for all Government Furnished Equipment. These are considered Government Property and shall be turned over to the COR at the conclusion of the contract. These files are maintained on site at the laundry plant and made available to the COR at all times.

Deliverables Monthly report for all repairs completed on GFE/Government Furnished Property (GFP)

3.4 Repair Parts

Parts furnished by the Contractor shall be new and of equal quantity to the manufacturer’s original parts.

Refurbished, reconditioned parts are acceptable, if new parts cannot be found, with the COR's approval.

Warranty of parts is one (1) year. Parts must be used for Government Furnished Equipment/Property used in performance of this contract. The Government reserves the right to furnish repair parts.

3.5 Janitorial/Housekeeping of the SB Laundry, Building 2800, Schofield Barracks The Contractor shall submit and execute a janitorial/housekeeping plan to include but not limited to cleaning and disinfecting of laundry carts, floors, basins, sinks, restrooms, trash removal, grease, vacuum/dust mopping, clean walls, light fixtures, windows, lint traps and rafters, on a daily, weekly, monthly and quarterly basis. The Contractor will need to include in their plan, the cleanliness standards to which they will adhere. Upon submission of the plan at the post award conference, the Government will accept or recommend revisions of the Contractor’s plan prior to performance start.

STD: The Contractor shall comply with the janitorial/housekeeping plan.

Deliverables Submits the janitorial/housekeeping plan.

3.6 The Contractor shall provide an initial facility acceptable assessment report for Government- Owned Laundry Facility

Deliverables Initial facility report

3.7 The Contractor shall provide initial equipment report for Operational and Non-Operational Government- Furnished Equipment (GFE)

Deliverables Initial equipment report

3.8 The Contractor shall have a safety program in place for their employees performing work under this contract As part of the Contractor’s safety program, the Contractor shall develop a comprehensive safety control plan consisting of: 1) an Exposure Control Plan to identify, in writing, tasks, and procedures in which occupation exposure to blood occurs, the Contractor shall make the plan accessible to their employees;

2) provide and maintain Material Safety Data Sheets (MSDS) on all chemicals used within the facility; and

3) implement a safety plan for employees performing work under this contract. The safety plan shall include an aggressive safety and health program in compliance with Occupational Safety and Health Administration (OSHA) regulations, company standards, and Army Safety regulations.

Performance Standards STD: Compliant with following Occupational Safety and Health Administration (OSHA) Standards STD: Submitted within 5 working days of award:

http://www.osha.gov/SLTC/etools/hospital/laundry/laundry.html#ContaiminatedLaundry

Exposure Control Plan: 29 CFR 1910.1030(c)(1) to 29 CFR 1910.1030(c)(1)(v) Hazard Communication Standard: 29 CFR 1910.1200 Respiratory Protection Standard: 29 CFR 1910.151(c) Medical Services and First Aid: 29 CFR 1910.151(c) Blood-borne Pathogen Standard: 29 CFR 1910.1030(d)(iii)

- 29 CFR 1910.1030(d)(4)(iv)

- 29 CFR 1910.1030(d)(4)(iv)(A) thru CFR 1910.1030(d)(4)(iv)(C)

Blood Pathogen Standard (Personal Protective Equipment): 29 CFR 1910.1030(d)(4)(iv)(B) Blood-borne Pathogen Standard (Exposure to latex allergy): 29 CFR 1910(d)(iii) General Requirements – Walking/Working Surface: 29 CFR 1910.1030(d)(3)(iii) The Occupational Noise Exposure Standard: 29 CFR 1910.95 Emergency Action Plan and Fire Prevention Plan: 29 CFR 1910.38 and 29 CFR 1910.39

Deliverables Comprehensive Safety Control Plan consisting of:

Exposure Control Plan Hazard Communication Program Material Safety Data Sheets Emergency Action Plan

Fire Prevention Plan

3.9 The Contractor shall provide a Monthly Laundry Report with following information:

(1) Number of pounds and count for TAMC laundry

(2) Number of pounds and count for Organizational laundry

(3) Number of pounds and count for tenant’s and reimbursable customer’s laundry

Performance Standards STD: To be submitted by the 5th working day of each month

Deliverables Monthly Laundry Report

3.10 GCSS Army Training and Certification System (GTRAC)

Background. Installation Property Book Office (IPBO) Property Book Unit Supply Enhanced System (PBUSE) transitioned to GCSS-Army in August 2016.

The Contractor shall enroll in the required two part training: (a) WBT online training website:

http://gcss.army.mil/Training/ and (b) a one week NET (New Equipment Training) classroom training. The Contractor shall provide copies of the Certificates of Training to the Government IPBO and COR.

Training certificates shall be provided to the COR within 5 working days after training is completed.

The Contractor shall operate a Government owned computer to enter data into GCSS-Army and process transactions, such as turn-ins, transfers, AARs (Administrative Adjustment Report) for their SLOC (Storage Location) holder, formerly known as hand receipt holder.

4. Special Requirements Special Mission Requirements On occasion the Government will require contingency/emergency laundry operations. The KO will notify the Contractor, verbally or in writing, when emergency operations are required, and inform/provide copies to COR. The Contractor shall submit to the KO and COR, documentation detailing the dates and number of hours worked along with the name and job classification of personnel performing emergency operations within 24 hours of notification. The Contractor shall operate the laundry facility on an extended basis of 24 hours per day when required by special situations such as structural fire, accident and rescue operations, civil disturbance, severe weather conditions, mass casualties and mobilization.

The KO will provide timely estimates and workload data to the Contractor for any anticipated workloads that will require the Contractor to operate the laundry facility during other than normal hours of operation.

The Contractor shall be entitled to equitable adjustments should the Contractor be required to operate the laundry to meet these special requirements.

4.1 Security and Safety

Identification of Employees The Contractor shall provide each employee with identification (ID) badge made of nonmetallic material, easily readable and including employees name, Contractor’s name, and recent color photograph of the employee. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including attendance at Government meetings and conferences that may take place outside the laundry facility. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above waist except when safety or health reasons prohibit such placement. When answering telephones, Contractor personnel shall identify themselves as a contracted employee. When the Prime Contractor or subcontractor personnel send email messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last name),(email address and the name of the individual’s employer).

4.2 Physical Security

The Contractor will be required to use SF 701, Activity Security Checklist to conduct end of day security check.

The Contractor shall comply with guidance contained in Army Regulations AR 735-5 Property Accountability – Property Accountability Policies and AR 735-11-1, Property Accountability – Uniform Settlement of Military Freight Loss and Damage Claims. The Government will not be responsible in any way for damage to the Contractor's supplies, materials, equipment, and property or to Contractor personnel's personal belongings that are damaged or destroyed by fire, theft, accident, or other disaster.

4.2.1 iWATCH Training

4.2.2. iWATCH within the Army is a nation-wide modern version of a neighborhood watch program focused on the threat of terrorist activity. It is an antiterrorism awareness program that the Contractor's workforce, while on Army installations, must be all familiar with to promote and enhance reporting suspicious activity or behavior. The program has two elements: "passive" and "active". The passive element is an individual's situational awareness of his or her surroundings. The active element of watch involves individuals taking action to report suspicious behavior or activities to law enforcement for more investigation.

4.2.3. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.