W912CM16R0001_Amendment_0001.pdf

0010676160

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The Purpose of this amendment is to revise English language requirements in the PWS paragraphs 1.6.19.1, 1.6.19.2 and 1.19.3; ADDENDUM FAR 52.212-1 paragraph 2.4.2 Section 1 paragraphs i and ii; FAR Clause 52.212-2 paragraph 3.1.a. paragraphs i and ii.

See Summary of Changes. All other terms and conditions remain unchanged.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 40

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 04-Nov-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W912CM-16-R-0001

X 9B. DATED (SEE ITEM 11)

19-Oct-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

04-Nov-2015

CODE

ECC RCO WIESBADEN

KO DIRECTORATE OF CONTRACTING

KONRAD-ADENAUER-RING 39, BLDG. 5301

65187 WIESBADEN

GERMANY

W912CM 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W912CM-16-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM FAR 52.212-1

“Para (a) North American Industry Classification System (NAICS) code and small business size standard”, does not apply to this solicitation.

“Para (b) Submission of Offers", is hereby revised to describe the submission requirements below:

1. General Information.

1.1. Offers shall be submitted via email and shall be received at the contracting office identified on page 1 of this document not later than the date and time indicated in Block 8 on page 1 of the SF 1449. Offers shall be sent to the email addresses listed below. Failure to submit to all addresses can result in an offer not being considered for award.

Klaus Preikszas, Contract Specialist, at klaus.preikszas1.ln@mail.mil (NOTE: Name, then number 1 / ln = lima/november)

Dana N. Justice, Contracting Officer at dana.n.justice.civ@mail.mil RCOW Email Bid Box at usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@mail.mil

1.2. Questions Pertaining to the Solicitation: Offerors are requested to submit ANY questions or comments via email to the Contract Specialist: klaus.preikszas1.ln@mail.mil (NOTE: Name, then number 1 / ln = lima/november) and to the RCO Wiesbaden Email Bid Box: usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@mail.mil as soon as possible, but no later than 10 calendar days after issue of the solicitation. Questions received prior to the closing of this solicitation, but later than 10 calendar days after issue of the solicitation, will be answered on a good-faith, best effort basis by the Government. However, the Government cannot guarantee questions asked during this time will be answered prior to the closing of the solicitation. The subject of the email shall be “Questions W912CM-16-R-0001”. Questions shall annotate a reference to the specific solicitation element to which they pertain. Any resulting amendment will be posted to the FedBizOpps web site. It is the Offerors’ responsibility to monitor the web site for posting of amendments, answers to questions, and other instructions, if any.

1.3. The Government will award a single contract on a lowest price/technically acceptable basis pursuant to the award evaluation criteria stated in FAR 52.212-2 as incorporated herein. The Government intends to evaluate offers and award a contract without discussions with Offerors. Therefore, the Offeror’s initial offer should contain the Offeror’s best terms from a price and technical standpoint. However, the Government reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. Offerors are cautioned to examine this solicitation in its entirety and to ensure that their quotation contains all necessary information, provides all required documentation, and is complete in all respects.

2. THE PROPOSAL.

2.1.1 Format: The submission shall be clearly indexed and logically assembled. Each volume shall be clearly identified and shall begin at the top of a page. All pages of each original volume shall be appropriately numbered and identified by the complete company name, date and solicitation number in the header and/or footer.

Page size shall be 8.5 x 11 inches. Pages shall be single-spaced. Except for the reproduced sections of the solicitation document, the text size shall be no less than 10 point. Use 1-inch margins on all sides of each page.

Pages shall be numbered sequentially by volume. Page limitations apply in accordance with Table D-1 below.

2.1.2. PROPOSAL ORGANIZATION. Table D-1 below shows the proposal organization:

Table D-1: Proposal Organization

Volume Volume Title Page Limit

I Technical to include: Maximum total 20 pages Section 1 – Sub factor 1. Personnel

Qualifications Section 2 – Sub factor 2. Experience

II Past Performance

N/A

III Price to include: SF1449 CLIN schedule 0001 through 7504.

Exhibit A Price Book (Price/total Amount per ELIN, Grand Total filled-in) for the base and four option periods.

N/A

IV Solicitation, Offer and Award Documents and Certifications/Representations Note: Offerors registered in SAM need only complete paragraph b of the 52.212-3, if applicable.

N/A

2.2. Content Requirements. All information shall be confined to the appropriate volume. The Government will not consider information found in incorrect volumes. Offerors shall confine submissions to essential matters, sufficient to define the proposal and provide adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of their proposal. Proprietary information shall be clearly marked.

2.3. Compliance with all the submission requirements. Incomplete submission including those that failed to provide required material information will be rated “unacceptable” and may be excluded from further evaluation. The Government may also determine an offer unacceptable if the offeror takes any exceptions to the terms and conditions of the RFP or imposes conditions. The Government will not read or consider any information contained in pages beyond the specified limit for each volume. Offerors are advised that exceeding specified page limits may result in a rating of "unacceptable".

2.4. VOLUME I – TECHNICAL.

2.4.1 The technical volume shall not exceed 20 pages single-spaced. The technical volume must clearly describe the Offeror’s proposed capabilities and approach to fulfill the requirements of this solicitation. The Performance Work Statement (PWS) of the solicitation describes the services that will be acquired through this solicitation.

2.4.2 The technical volume shall consist of the following two sections:

Section 1 – Sub factor 1. Personnel Qualifications Section 2 – Sub factor 2. Experience

The cover (does not count towards the page limitation) of each section shall be clearly marked, “SECTION _ OF TECHNICAL VOLUME FOR Company Name”. The proposal shall comprise a succinct presentation of the desired information.

Section 1 – Sub factor 1. Personnel Qualifications.

i. Key Personnel Qualifications: Offeror shall present clear evidence of availability of key personnel in order to perform IAW the contract terms. Key personnel include the Project Manager (PM) and Alternate Project Manager (A-PM). The offeror shall provide resumes and certifications for the PM and A-PM demonstrating the following: 1) Bachelor's Degree of Facility Management from an accredited university or Master Certificate of Building Cleaning (Meister im Gebäudereiniger-Handwerk) from a Chamber of Craft or recognized association; 2) Two years of experience in commercial real estate or property management; 3) German driver’s license category B.

ii. Quality Control (QC) Manager Qualifications: The offer shall present clear evidence of availability of a QC Manager in order to perform IAW contract terms. The offeror shall provide a resume and certifications demonstrating the following: 1) two years of experience in QC Management for facility-related custodial services;

2) Certification from a Chamber of Craft or an industry recognized association in cleaning and hygiene management; 3) German driver’s license category B. If the Offeror does not have personnel qualified to fill these positions on hand at the time the proposal is submitted, the qualifications and experience of the person or persons they intend to hire or subcontract shall be presented.

Section 2 – Sub factor 2. Experience. The Offeror shall submit an individual Reference Information Sheet Exhibit# B for 3 reference contracts within the last 4 years through the issue date of subject solicitation, that clearly demonstrates that the Offeror has provided services relevant and recent to those required in the PWS of subject solicitation in terms of complexity, scope, type of work, and magnitude.

2.5 VOLUME II – PAST PERFORMANCE.

2.5.1. The references submitted under the experience sub factor above should be able to provide information about the quality of your past performance and will be used to evaluate past performance. The Offeror shall ensure the contact and contract information contained in each Reference Information Sheet is accurate. The Government will only evaluate contracts, in performance or completed within four years through the issue date of subject solicitation, which are relevant to the efforts required by this solicitation. Relevance means similarity to work contemplated under this RFP with respect to complexity, length of performance, scope, type of work, and value.

2.5.1.1. For any contracts that the Offeror did not meet or is not meeting the original schedule or technical performance requirements, provide a brief explanation of the reason(s) for the shortcomings and any corrective action(s) taken to avoid recurrence (see FAR 15.305 (a) (2). Offerors shall list each time the delivery schedule was revised and provide an explanation of why the revision was necessary. All Requests for Deviation and Requests for Waiver shall be addressed with respect to causes and corrective actions. Offerors shall identify which, if any, of the contracts listed were terminated and the type and reasons for the termination.

2.5.2. Past Performance Questionnaire: For all contracts identified with the "Reference Information Sheet", a "Past Performance Questionnaire" (see Exhibit# C ) must be completed and submitted.

2.5.2.1. The Offeror shall complete page 1 of the Questionnaire letter, and email, or otherwise provide, the questionnaire to the contracting activity's or commercial firm's point of contact or technical representative, responsible for the contract. The referenced contracting activity or commercial firm shall be instructed to complete the questionnaire and email the entire questionnaire (4 pages) to the Government no later than the proposal due date of the RFP. Questionnaire shall be emailed to: klaus.preikszas1.ln@mail.mil (NOTE: Name, then number 1 / ln = lima/november) and to the RCO Wiesbaden Email Bid Box: usarmy.rheinland-pfalz.409-contr-spt-bde.mbx.rco-wie-bids@mail.mil. Once the Past Performance Questionnaires are completed by the POCs, the information contained therein shall be considered sensitive and will not be released to the Offeror.

NOTE: Proprietary information shall be marked as such.

2.6 VOLUME III – PRICE:

2.6.1 VOLUME III –PRICE. The Offeror shall complete all pages of the pricing schedule SF 1449 (CLINs 0001 through 7504 except CLINs 0002, 1002, 2002, 3002 and 4002) and complete all prices and Exhibit Line Items (ELINs) of the solicitation contained in Price Book Exhibit# A. Do not alter or tailor the spreadsheets or change any formulas. Do not lock or protect the excel worksheets or submit them in pdf format. It is not the Government’s intent to change any entries, but to assist in calculations.

2.7 VOLUME IV – SOLICITATION, OFFER AND AWARD DOCUMENTS AND CERTIFICATIONS /

REPRESENTATIONS. Certifications and Representations - Each Offeror shall complete (fill-in and sign) the solicitation sections indicated below using the document (without modification to the document) provided with the solicitation.

i. An authorized official of the firm shall complete the SF 1449 in blocks 12, 17a, 30a, 30b and 30c.

ii. RFP FAR 52.212-3 “Offeror Representations and Certifications - Commercial Items (Mar 2015)" completed by the Offeror. Offerors registered in SAM need only complete paragraph b of the above clause, if applicable.

iii. Acknowledgment of Amendments to the RFP (if any amendments are released).

2.7.1. The completion and submission to the Government of the above items will constitute the offer. The offer shall communicate the Offeror’s unconditional assent to the terms and conditions in this RFP, including any attachments and documents incorporated by reference. The Government’s acceptance of the offer will create a binding contract between the Government and the Offeror. The Offeror’s failure or refusal to assent to any of the terms and conditions of this RFP or the Offeror’s imposition of additional conditions or any material omission in its offer may constitute a deficiency which will make the offer unacceptable to the Government.

2.7.2. Any deficiency in an offer will render the offer unacceptable. The only way to correct a deficiency is through discussions (see FAR 15.306(d)). However, the Government intends to award a contract without discussions as permitted by FAR 15.306(a) and 52.215-1 Please do not submit an offer that takes exception to any term or condition of this RFP or imposes any additional condition or omits any required information, without first consulting the contracting officer. The Government reserves the right to conduct discussions and to permit Offerors to revise their proposals if the Government thinks it is in its interest to do so. An offer that does not assent to any of the terms and conditions of this RFP or imposes additional conditions or has any material omissions may result in an Offeror not being included in the competitive range (see FAR 15.306(d)). Thus, a deficient offer may result in the Offeror not being included in the competitive range and without opportunity to correct the deficiencies in the offer.

“Para (c) Period for acceptance of offers” is hereby revised to read: The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers.

“Para (d) Product Samples.” does not apply.

“Para (h) Multiple Award.” This is amended as to state that only one award will be made from this solicitation.

“Para (i) Availability of Requirements document cited in the solicitation.” does not apply to this solicitation.

“Para (m) Miscellaneous Provisions.” is hereby added to include all other provisions applicable to this solicitation, as follows:

2.8. SITE VISIT:

2.8.1 A ONE TIME SITE VISIT FOR ALL INTERESTED VENDORS IS SCHEDULED ON:

DATE: 28 October 2015

TIME: 9:30 AM

LOCATION: Clay Kaserne 65205 Wiesbaden, Germany

(a) No later than 12;00 hrs, 26 October 2015 interested vendors shall inform Ms. Dana Justice, dana.n.justice.civ@mail.mil of their intent to attend the site visit and include the full names of all attendees. Only 2 representatives from each vendor may attend the site visit.

(b) Site visit attendees are required to be at the main gate of Clay Kaserne no later than 9:30 AM of the scheduled date. Meeting point is the Customer Visit Center on the right side of the entrance checks. The attendees must present their identification card or passport and car registration to gain entry. Security guards may perform body search and/or vehicle inspection.

(c) See FAR 52.237-1 Site Visit for more information.

2.8.2. Attendees are requested to submit any and all questions during or after the site visit in writing to the POC above. A clarification, question and answer session will be held at DPW’s conference room #1056. All questions and answers will be provided to attendees and interested vendors on FEDBIZOPPS.

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Non-Personal Service Contract for CUSTODIAL SERVICES at USAG WIESBADEN

1. INTROTACTION

1.1. Background

1.2. Responsibilities

1.3. Objectives

1.4. Functional Areas

1.5. Period of Performance

1.6. Management and Administration

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions

2.2. Acronyms

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1. Services

3.2. Facilities

3.3. Utilities

3.4 Equipment: N/A

3.5. Materials N/A

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1. General

4.2 Secret Facility Clearance N/A

4.3 Materials

4.4 Equipment

4.5 Miscellaneous Requirements/Responsibilities

5. SPECIFIC TASKS

5.1 General Service

5.2 Cleaning Schedule

5.3 Facility Cleaning Service

5.4 Contractor Manpower Reporting (CMR)

6. APPLICABLE PUBLICATIONS

6.1. Contractor Adherence

7. ATTACHMENT/EXHIBIT LIST:

7.1. Attachment 1/Technical Exhibit 1: Performance Requirements Summary (PRS)

7.2. Attachment 2/Technical Exhibit 2: Deliverables Schedule

7.3. Attachment 3/Technical Exhibit 3: Frequency Task Table

7.4. Attachment 4/Technical Exhibit 4: Performance Frequency by Induvidual Group

7.5. Attachment 5/Technical Exhibit 5: Building Summary List

7.6. Attachment 6/Technical Exhibit 6: Floor Plans

7.7. Attachment 7/Exhibit #A: Price Book with option periods

7.8 Attachment 8/Exhibit #B: Reference Information Sheet

7.9 Attachment 9/Exhibit #C: past Performance Questionaire

PART 1

GENERAL INFORMATION

1. Introduction: This is a non-personnel services contract to provide custodial services at USAG Wiesbaden. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: The USAG Military Community is located in USAG Wiesbaden in the State of Hessen, Germany. The USAG requires that approx. 120,000 square meters of facility space be cleaned on a regular basis. The cleaning frequency is based on the categories of facilities listed below:

5.3.2 General Installation and Administrative Facilities

5.3.3 Training and Education Facilities:

5.3.4 Gyms:

5.3.5 Child Development Center (CDC) and Youth Facilities:

5.3.6 High Use Administrative Facilities:

Cleaning Frequencies are identified in TE 3; Building Summary List in TE 5, subject to change.

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Background

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Section C-6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract shall be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: Contract provides reduced basic health related custodial cleaning service, IAW Army policy for all eligible facilities to meet minimum acceptable quality of work environment and life standards.

1.4 Functional Areas: Cleaning Service at

7 ea child care center, 2 ea school age service, 2 ea youth services, 2 ea fitness center, 3 ea high visibility facilities (1000 MCC, 1042 Keyes Bldg., 1500 IPC), 2 ea high use facilities (1023 W Welcome Center, 1638 Classroom Facility & TSC, training and education) and 97 ea admin facilities, approximately; actual total 115 facilities.

Shall be provided in installations within USAG Wiesbaden as follows:

- Clay Kaserne

- Hainerberg Housing Area

- Crest View Housing Area

- Aukamm Housing Area

- Kastel Storage Area

- Kastel Housing Area

- Mainz Quintinstr.4

- McCully Barracks Wackernheim

- Amelia Earhart Center, Bldg# 5301

1.5 Period of Performance: The period of performance shall be for one (1) Base Period and four (4) option periods (see schedule).

1.6 Management and Administration:

1.6.1 Phase In /Phase Out Period: During the Phase In period, the Contractor shall prepare to assume full responsibility for all areas of operation. The Contractor shall take all actions necessary for a smooth transition of the Contracted operations. The Government will make all facilities and equipment accessible to the Contractor. During the Phase In period, the Contractor shall at a minimum:

1. Obtain all required include installation passes outlined in Para.1.6.12.3. COR will provide the Contractor with Installation pass documentation.

2. Participate in joint inventories and accept responsibility for the Government-Furnished Property (GFP).

3. Develop and submit any required deliverables required in Attachment 2.

The Phase Out will occur during the last 30 days of contract performance. The Contractor shall take the necessary steps to ensure a smooth and orderly transfer of performance responsibility to a successor. The Contractor shall fully cooperate with the successor contractor and the Government so as not to interfere with their work or duties.

The Contractor shall provide documentation of all surrendered employee installations access cards to the COR.

1.6.2 Contractor Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager physically present on-site during normal duty hours.

The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Project and alternate Manager (Deliverable 1). This list shall be updated as needed A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract. The Project Manager and alternate(s) shall be able to read, write, speak and understand English to communicate with US Government officials.

1.6.3 Contractor Responsiveness: The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR, during normal duty hours.

A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification from COR. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.4 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours. The contractor shall draft Minutes from these meetings and forward them to the COR per mail for review (Deliverable 2).

1.6.5 Hours of Operation:

(See local clause CCE-204-4000)

1.6.5.1 The contractor is responsible for conducting business, between the hours of:

- 07:15-16:00 Monday thru Friday for admin facilities

- 08:30-13:30 and after 20:00 Monday thru Friday for CDC/YCC (details see Para Child Development Centers and Youth Facilities)

- 07:15-16:00 Monday thru Sunday for other than locker room floors in 1631 Fitness Center,

- after 21:00 Monday-Sunday for locker rooms in 1631 Fitness Center

1.6.6. Monthly Work Schedule. The Contractor shall prepare work schedules based on the annual work plan and update them, when required. These work schedules shall be established as a weekly list by cleaning personnel consisting of separate columns for the calendar days, week days, with rows for the assigned buildings, its building parts (toilet and floors) start and ending time of performance in sequence.

These work schedules shall be submitted to the COR for review no later than 5 working days prior to the first workday of the respective month. Changes to the work plan/schedule shall be corrected or updated and re-submitted within two workdays upon notification; however, verbal notification is required immediately.

1.6.7 Holidays.

1.6.7.1 In addition to local holidays as listed in the above local clause CCE-204-4000, US Army Europe has historically granted military personnel training holidays as compensation for time that they spent in field training.

These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas. The contractor shall coordinate with the COR to plan maintenance or services that are better accomplished when such areas are vacant.

1.6.7.2 Services scheduled which cannot be performed on a particular holiday, must be adjusted and performed on either the workday before or the next following workday after such a holiday.

The Contractor must provide custodial services on German Holidays for CDC/YCC Service Facilities Bldg. # 1215, 1501, 1502, 7791, 7875, 7884, 7885, 7894.except for the following:

- New Year's Day 01 January

- 1st Christmas Day 25 December

1.6.7.3 Service are required on U.S. holidays for: all Community Banks: Bldg. #1021, 4014, 4019, 7762, 1631 GYM and 7891 Family Entertainment Center.

1.6.7.4 The Local Shop Agreement days (same as U.S. Holidays) apply to:

Bldg.1037,1056,1057,1059,1557,1558,1757,1758,1857,1959,4004,7537 Apt.7,8., 2450,7802, 1658 and 6297.

Buildings are subject to be changed by the Government.

1.6.7.5 Training Holidays: USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.8 Quality Control: The Contractor shall develop, implement, and maintain a QCP (Deliverable 3) and program to ensure all work described in this contract is performed at or above the standard defined in the Performance Requirements Summary (PRS). The QCP is developed by the contractor to ensure that it performs and delivers high-quality service. The contractor’s QCP is the means by which the contractor ensures all work complies with the requirements of the contract. The QCP identifies and corrects potential and actual problem areas throughout the entire scope of the contract.

As a minimum, the QCP shall include the following to be acceptable:

a) A chart showing the organizational structure and lines of authority. In addition, the names, qualifications, duties, responsibilities and classification of each member of the Contractor’s Quality Control Team shall be provided.

b) The QCP shall describe the general goals of the company and the specific goals regarding this contract in detail to assure professional custodial services.

c) Monitoring the schedule for the cleaning frequencies and the time frames for custodial services including the deadlines deep cleaning services and performance.

d) The implementation of the work performance according to the quality management standards as listed in Part

5. shall be verified. The contractor shall propose a procedure according to quality management industry standards.

e) Methodology for assisting the work force to improve performance.

f) Methodology the contractor intends to use to deliver quality services to ensure customer satisfaction throughout the life of the contract.

g) The QCP shall be tailored to this contract.

h) Methodology to analyse the quality control and timeliness of reports.

A final QCP shall be submitted to the COR for review and approval within ten (10) calendar days after date of contract award (Deliverable 3). After acceptance of the QCP, the contractor shall receive the COR’s acceptance in writing. Any future desired changes by the contractor must be approved by the COR in writing prior to implementation.

1.6.9 Quality Assurance: The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan. The Government’s primary concern is the overall appearance of the facility/building. The Government requires the Contractor to comply strictly with the Contractor’s schedule in order to minimize the burden of inspection and to maximize the Contractor’s opportunity for timely re- performance of defective work.

1.6.9.1 Validated Customer Complaints: All building monitors will be given an e-mail and telephone number through which they can promptly report complaints. When a complaint is received, it will be recorded with the following information:

(1) Date and time of receipt of complaint.

(2) Customer’s name and telephone number. (3) Location and nature of complaint.

The COR will notify the Contractor of complaints received or arrange for the Contractor to pick up copies of complaints at a prescribed location and time. The COR will assume the work has been satisfactorily completed if the building monitor has not called back by a prescribed time. If the building monitor reports that the Contractor still has not performed satisfactorily, the COR will:

(1) Evaluate the complaint.

(2) Determine the reason for any defective work.

(3) Report the results of the evaluation on the customer complaint record.

(4) Report the results of the evaluation to the customer.

(5) Inform the Contractor of any corrective action necessary.

(6) Record any corrective action on the customer complaint record.

Occasionally, the COR may need to validate complaints as soon as possible after they are received to ensure that daily operations have not affected site conditions.

1.6.9.2 Unscheduled Inspections: The Government may inspect the Contractor’s performance at any time.

1.6.9.3 Performance Evaluation Meetings: The Contract Manager shall meet with the COR, at least on a weekly basis during the first month of the contract at the COR office. Afterwards, meetings shall be conducted as often as necessary, as determined by the COR. Communication is required as needed, the Contract Manager and/or Work Supervisor shall communicate with the COR to discuss Contractor’s progress.

If the Work Supervisor cannot solve a specific problem, the Contract Manager shall meet or contact the COR via telephone no later than one (1) hour upon notification.

1.6.9.4 Criteria for Evaluating Performance:

The criteria for acceptable and unacceptable performance are as follows:

1.6.9.5 For areas monitored by random sampling or periodic surveillance: criteria are based on the performance Requirements Summary (PRS, see PWS Part 7 TE 1) for each contract requirement. To ensure fairness, a joint evaluation inspection by the COR and the QCI shall be performed after performance in a given area is completed but before customer use has resumed. At the joint inspection, satisfactory services have to be marked with the rating “S” satisfactory and defects have to be marked with the rating “U” for an unsatisfactory service on the inspection sheet by the Quality Assurance Evaluator (QAE). A “U” rating will not be counted as such, when the service is corrected within four (4) hours upon notification, or a time frame agreed by the COR and/or Government Inspector in coordination with the User. The inspection sheet has to be signed by both parties.

1.6.9.6 Other requirements: Customer complaints must be verified on a Non Conformance Report (NCR) and passed on to the Contractor for correction. If recurring NCRs occur, the Contractor will be issued an NCR by the COR. The NCR requires the Contractor to explain in writing how he wants to improve the services to meet the standards and prevent future discrepancies.

1.6.9.7 Contractor’s Payment

Monthly payments shall be adjusted for unacceptable performance using following methods:

Note that the deductions do not eliminate records of deficiencies in tracking and reporting contractor’s performance under this contract.

1.6.9.7.1 Each month, contractor performance shall be compared to contract standards and AQLs using the QASP.

1.6.9.7.2 If the performance in any required service is unacceptable and determined to be the fault of the contractor, and was not corrected as stated in 1.6.9.5, shall be deducted.

1.6.9.7.3 Example 1. Assume a room and/or unit was not cleaned properly and discovered by the Inspector and/or customer and the Contractor does not have the personnel on hand to re-perform the services, the following deduction must apply, whichever is greater amount of the two calculations:

(1) Price per square meter

(2) Size or quantity of non-performance (number of square meters not cleaned) (3) Deduction for non-performance = line (1) x line (2)

1.6.9.7.4 Example 2. Assume that cleaning was required to be performed at the agreed number of hours but the contractor personnel did not arrive to perform the cleaning, the following deductions must apply:

(1) Price per hour

(2) Number of hours required to perform the cleaning

(3) Deduction for non-performance = line (1) x line (2)

1.6.10 Place of Performance: The work to be performed under this contract will be performed at Governments facilities listed in TE 5 Building Summary List

1.6.11 Type of Contract: The Government will award a Firm-Fixed-Price contract.

1.6.12 Security Program: Security Clearance Requirements:

This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors' employees shall comply with applicable installation, facility, and area commander installation and facility access and local security policies and procedures (provided by the Government representative).

1.6.12.1 Background Checks:

The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security Office and Aufenthaltstitel for local national installation passes and access rosters. The contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. The contractor may have to complete additional security training to comply with the security standards of this contract. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.12.2 Background Checks for Cleaning personnel working at CDC’s: The work under this contract is to be performed in close and/or frequent contact with children and as such is identified as sensitive in nature.

Contractor’s personnel performing in these areas require a COMPLETED background check prior to having authorized access to these U.S. Installations. No temporary passes shall be issued.

1.6.12.3 Access to the work site and U.S. controlled areas are limited to personnel meeting minimum-security standards, within compliance of USAG Wiesbaden Command Policy. This requirement applies to present and future employees performing work under this contract on U.S. facilities or in U.S. controlled areas. Failure to submit required information or to obtain required documentation will result in the exclusion of such employees from the work site or U.S. controlled area until such documentation is obtained. Employees of the Contractor who do not possess a valid installation access card will be restricted from the workplace until the card is (re)activated. No Contractor employees shall be signed on the installation by an active cardholder or contractor, to conduct work duties. Contractor employees are prohibited from signing on post any family members or any other non-employees. The Contractor employees shall be subject to personal and vehicle searches when entering or leaving the installation. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract.

1.6.12.4 Upon the termination of employment or termination/cancellation of this Contract, the Contractor is responsible to collect the installation access cards. The Contractor shall collect the installation access cards the same day employment of an individual has expired/terminated, informing the COR and shall return them to the issuing office within 3 workdays.

1.6.13 Physical Security:

a. The only authorized purpose for any contractors, contractor employees, and subcontractors to access U.S.

Government installations shall be the performance of services under this contract; access is not authorized for any other reason. Contractor personnel shall provide a valid purpose to enter when requesting access to installations. The types of access and privileges for this or any contract will be based on the appropriate operational needs, the assessment of the threat, vulnerability, and criticality, include any other sufficient security requirements to protect against loss of services/support or serious risk to contractors or Installation personnel.

b. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. Contractor personnel shall protect information that has been designated as critical in the performance of the contract. Critical information will only be disseminated on a "need-to-know" basis and not be discussed in public areas such as hallways, bathrooms, eateries, smoke shacks, or any off-base gathering locations. Contractor employees shall not pass critical information over unsecured telephones, facsimiles, and/or e-mail outside of the Department of Defense Network. Contractor employees shall not post critical information or any pictures on the web, personal "blogs," or where it is visible to visitors or the public.

c. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on their persons or within contractor-furnished or privately owned vehicles, while on a U.S. Government Installation.

1.6.13.1 Training:

a. AT Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas will complete AT Level I awareness training within 30 calendar days after the contract start-date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor will submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after training is completed by all employees and subcontractor personnel (Deliverable 4). AT Level I, awareness training is available online at https://atlevel1.dtic.mil/at.

b. Access and General Protection/Security Policy and Procedures: The contractor and all associated subcontractor employees will comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative).

The contractor will also provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the force protection condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

c. iWATCH/iSalute Training: The contractor shall brief all employees and subcontractors on the IWATCH/ISALUTE training standards provided by the ATO. This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report to the COR any information or circumstances of which they are aware that may pose a threat to the security of personnel, resources, and classified or unclassified defense information. This training shall be completed within 15 calendar days after the contract is awarded and within 15 calendar days after new employees commence contract performance, with the results reported to the COR within 5 calendar days after the training is complete.

iWatch/iSalute training is available online at http://www.wiesbaden.army.mil/sites/installation/iWatch.asp and http://www.wiesbaden.army.mil/sites/local/

1.6.14 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.15 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the contracting officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Contractor shall provide the COR a written protocol.

1.6.16 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and…