Amendment_1_18-R-0025_Ft_Knox_Baseopsv1_22_March_2018.pdf

0011030160

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04 EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Solicitation for Joint Personal Effects Depot is hereby amended as follows:

a.) Posting the questions and answers.

b.) Submission date has been moved from 3/23/18 to 3/28/18.

c.) Additional language has been added to Section 1 of the PWS.

d.) All other terms and conditions not listed in the Summary Changes remain the same.

e.) POC for this Amendment is Katie Paben, katie.e.paben.civ@mail.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 71

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 22-Mar-2018

16B. UNITED STATES OF AMERICA 15C. DATE SIGNED 15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer) (Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W9124D-18-R-0025

X 9B. DATED (SEE ITEM 11)

23-Feb-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

22-Mar-2018

CODE

MISSION AND INSTALLATION CONTRACTING CMD

MICC FORT KNOX

BLDG 1109B STE 373

199 6TH AVE

FORT KNOX KY 40121-5720

W9124D 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODE CODE

EMAIL: TEL:

W9124D-18-R-0025

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been modified:

THIS REQUEST FOR PROPOSAL (RFP) IS ISSUED AS A COMMERCIAL ACQUISITION USING A

COMBINATION OF FAR PARTS 12, 13 and 15.

Contractors shall submit all unit prices to the whole penny. Should a discrepancy exist between the unit price and extended prices, unit prices shall govern.

OFFERORS SHALL COMPLETE THE FOLLOWING INFORMATION (MUST BE LEGIBLE):

DUNS NUMBER: _______________________________ CAGE CODE: _________________________

TAX ID NO: ___________________________________ EMAIL ADDRESS: _____________________

PHONE NUMBER: ________________________________ FAX NUMBER: _____________________

NOTE:

1. Offerors shall submit any questions regarding this solicitation in writing to the contract specialist no later than 10:00 AM Eastern Time (EST), 8 March 2018, in order to allow a written response prior to the proposal due date.

No remarks or written responses to questions by government personnel shall change or qualify any of the terms or conditions of this Request For Proposal (RFP). The RFP can only be changed by a formal written amendment issued by Mission and Installation Contracting Command Center (MICCC) – Fort Knox. Questions concerning this RFP shall be emailed to Katie Paben at katie.e.paben.civ@mail.mil and Melody Price at melody.a.price8.civ@mail.mil.

All contractors wishing to do business with the government shall possess a valid DUNS number and shall be registered in the System for Award Management (SAM). Contractors can register online at https://www.sam.gov.

Offeror's SAM registration must be active in order to be eligible for award. Proposals containing a name and address (Block 17a of SF1449) different from that registered in SAM may be deemed ineligible for award.

3. Facsimile of late proposals and amendments WILL NOT be accepted. Proposals shall be mailed to the contract specialist at the address listed in Block 9. All proposals shall be submitted so as to reach the MICCC Fort Knox no later than the date and time (Fort Knox local time) specified for receipt (see block 8 on the SF 1449, or the latest issued amendment).

4. Offeror shall submit with its proposal all information required. Failure to submit the required documents may render the proposal non-responsive and the proposal may not be accepted or considered.

5. Amendments: All amendments will be posted to the FedBizOpps website. It is the offeror's responsibility to acknowledge all amendments.

6. Basis of award: Award will be made to the offeror that offers the lowest price technically accepted.

7. HUBZone Preference: _______ Yes I will be utlizing the HUBZone Preference______ No I will not be utilizing.

mailto:katie.e.paben.civ@mail.mil

Questions and Answers Q: Request the option for relevant years of experience be substituted in lieu of a degree (BS/BA) A: The government will not allow experience in place of a BS or BA degree

Q: Request the government accept a BA/BS degree that is not in business A: The government will accept a BS/BA degree that is not in business, so long as the candidate has at least 3 years of business management experience

Q: Will the government clarify that the staffing in Technical Exhibit 3 OPTIMUM STAFFING for baseline services includes the requirement for 50 separate Current Death Transfer PE cases per year or is additional staffing required?

A: The staffing in Technical Exhibit 3 OPTIMUM STAFFING for baseline services includes the requirement for 50 separate Current Death Transfer PE cases per year and no additional staffing is anticipated for this requirement

Q: This section includes the statement “A separate TO to support the DT/HC mission will be done when more than 7 Army Family Members or more than 2 Army Soldier, DA Civilian, or DA Contractor DTs/HCs occur within a 24 hour period,” however the circumstances to provide DT/HC movement and case management support is unclear.

Request clarification, specifically under what circumstance is this support required.

A: Administrative support services may be needed in the event of multiple DTs/HCs coming to the JPED during the same timeframe. Support may be needed if 2 or more DTs/HCs occur at the same time or more than 7 family members travel to the JPED at the same time. In the event that administrative assistance is needed, support would be required for a minimum of 2 calendar days and will last until the mission is completed

Q: Request the 15 calendar days be changed to 15 work days since SCA employees are limited to 40 hours per week and work days reflects normal processing during core hours of operation without the requirement for overtime.

A: In accordance with Standard Operating Procedures, 15 calendar days is sufficient.

Q: Will the government reimburse contractor costs for biohazard handling re-certifications that may be required during the contract?

A: No, certifications and re-certifications will have to be handled by the contractors.

Q: The following information is required for both Sub-Factor 3 Management Plan and Sub-Factor 3 Risk Mitigation Strategy. “…include what the contractor proposes to do in a time of a surge and then once the surge is over what will be the plan to ramp back down to normal operation.” Does the Government intend that this requirement be addressed under both Sub-Factors?

A: Yes the intent is to address this under both sub-factors.

Q: The Quantity reflects 11, but the POP shows 12 months (1 Jun 2018 - 31 May 2019). Request the Government update the Quantity to reflect 12 and match the POP for the CLIN.

A: CLIN 0002 will be updated to reflect 12 months in Amendment 00001.

Q: The Risk Mitigation Scenario requires responses to numerous requirements to include recruiting and retaining staff within the Vol II 10 page limit. Will the government allow additional pages to address these requirements?

A: Page limitation will be increased to 15 pages.

Q: This paragraph prescribes what bidder must submit with Volume 1. However, the requirements referenced by clause require a Small Business Subcontracting Plan, and there is no requirement to submit one with the proposal.

Will bidders be required to submit a Small Business Subcontracting Plan with our proposals, and if so, will it be submitted as a part of Volume 1?

A: Yes according to DFARS 252.219-7003 a Small Business Subcontracting Plan is required. Additional language will be added to FAR 52.212-2 to have this information included in Volume I.

Q: Under the requirements for Past Performance, it states that PPIRS will be used to evaluate past Performance.

However, there is no guidance to inform the Government of relevant experience on which to base the evaluation.

Will the Government require or permit bidders to identify relevant corporate experience on which to evaluate past performance, and if so will we be provided a format and additional page count to account for this requirement?

A: As stated in FAR 52.212-2 Past Performance evaluation will be conducted by the Government using, Past Performance Information Retrieval System (PPIRS) and will be used to determine the rating for past performance.

No addition information will be needed.

Q: This sentence requires bidders to provide pricing for the base year and two one-year options, but Section B requires pricing for a base year and four one-year options, plus phase in and phase out. Request the government align guidance in this sentence, or in Section B for consistency with the required time periods.

A: This will be updated to reflect a base with four, one year options.

Q: The guidance in this paragraph asks Bidders to provide pricing for the core operations (CLINs 0001, 0002, 1001, 1002, etc. Are we to assume that bidders provide no pricing for CLINs 0003, 0004, 1002, 1003, 2002, 2003, 3002, 3003, 4002, 4003, and that these will be priced separately by the Government?

A: All CLINS will need to be priced by the contractors. The CLINS listed in this section represent the core functions. The other CLINS are delineated as specified.

Q: CLINs 0003, 1002, 2002, 3002, and 4002 reflect a quantity of 92. However, there isn’t a label or definition for what the number 92 represents. Request the Government define the quantity “92” to allow bidders to develop the appropriate cost for these CLINs.

A: 92 cases is what would be a maximum surge situation could be. This number was derived by the maximum estimate yearly processing of 200 with a base line yearly processing of 108. The remaining cases where 92 to represent would could be a surge.

Q: Is there an incumbent contractor in this work? If so, can the Government provide the name of the incumbent, contract number and contract value?

A: Yes there is an incumbent. This information can be provided if a FOIA request is submitted.

Q: There appear to be no instructions suggesting how many past performance citations should be submitted, giving a page limit to the Past Performance section nor does it discuss what the Government expects in the way of Past Performance in the submissions of primes and of subs. Could the government clarify these issues ?

A: As stated in FAR 52.212-2 Past Performance evaluation will be conducted by the Government using, Past Performance Information Retrieval System (PPIRS) and will be used to determine the rating for past performance.

No addition information will be needed.

Q: It appears the Past Performance is to be a part of the Mission Capability Section (pg 19 of 102). This Section is limited to 10 pages. Past Performance is not listed as a Sub-Factor of Mission Capability. But on page 16 of 102 Past Performance is evaluated as Factor 2 in Source Selection Evaluation. It also appears that no input from the bidder may be expected given the fashion in which reference is made to PPIRs. Can the Government clarify what Past Performance citations are expected from a bidder?

A: As stated in FAR 52.212-2 Past Performance evaluation will be conducted by the Government using, Past Performance Information Retrieval System (PPIRS) and will be used to determine the rating for past performance.

No addition information will be needed.

Q: On page 92 of 102 WD 2015-4275 commences, applying to Maryland counties Caroline, Dorchester, Kent, Talbot. Commencing on page 4 of 102 through 12 of 102, CLINs listed state performance is At Dover Air Force Base, DE. On page 12 of 102 DELIVERY INFORMATION states:

US ARMY HUMAN RESOURCES COMMAND

MARY POLLOCK

B#4 1600 SPEARHEAD DIVISION AVENUE

FORT KNOX KY 40121

5026138243 FOB: Destination Since no Place of Performance exists in the solicitation, can the Government clarify where this work will be performed? And if it is not in MD, can the correct WD be provided?

A: Wage Determination will be updated to reflect DE.

Q: the 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 2014) at RFP pg. 45 of 102.

Assuming its entries reflect Service Contract pricing, we fail to find corollary labor caegories defined for 3 of the numbers listed. Looking at the SCA DIRECTORY OF OCCUPATIONS (Fifth Edition), Wage Determination No.: 2015- 4275 provided with the RFP and Wage Determination No.: 2015-4217 which may be more appropriate, as it covers Dover AFB, DE; we don't find an Occupation Code 03042 - the Computer Operator II is coded 14042; we don't find a 01116 - the General Clerk II is coded 01112; and we don't find a 01117 - the General Clerk III is coded 01113. This gives rise to several questions:

*Are these positions the result of a Conformance Process?

*Are these positions the result of a Collective Bargaining Agreement (CBA) and if so can the CBA be provided?

*Given the rates published in the 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 2014) is there a reason for the differences with the above cited WD's ?

A: Statement of Equivalent Rates for Federal Hires has been updated with the correct Wage Determination WD 15- 4217.

Q: Can you clarify if the award basis is lowest price technically accepted (LPTA) or most advantageous to the Government, price and other factors considered? How do LPTA and most advantageous relate to each other and to the evaluation of price?

A: Contract is LPTA. Additional guidance will be included in FAR 52.212-2.

Q: Will the Government allow the Volume number to be included in the file name to make computer navigation easier? For example: “Company Name_Vol I – Initial” A: Per FAR 52.212-2, “The file name shall be “Company Name – Initial” for the first submission. The file name of later submissions (if necessary), shall be “Company Name – Revision X’ with X indicating the number of the revision.”

Q: Please clarify which drawings are exempt from the page count.

A: No drawing are required and the table in FAR 52.212-2 will be updated to reflect that.

Q: With the requirement for submission of this volume on CD, does the Government intend for the Offeror to meet this requirement by enclosing printouts of the SF 1449 with original ink signatures?

A: Please refer to the guidance provided in FAR 52.212-2.

Q: Please clarify the instructions for addressing the submission.

A: Per FAR 52.212-2, “Proposals shall be submitted prior to the closing date and time identified on SF1449, to the following address:

Mission and Installation Contracting Command Center

ATTN: KATIE PABEN

MICCC - Fort Knox Bldg. 1109 RM. 373

Fort Knox KY 40121-5720

2. Electronic submissions via email or facsimile will not be accepted. Offers shall be mailed through a commercial/Government carrier or hand carried to the above address.”

Q: Does the Government intend for the same information to be covered in both sections, or are there different aspects of surge that should be addressed in each section?

A: Contractor shall address each section independently.

Q: Please clarify the required format for prices and monetary extensions.

A: Per FAR 52.212-2, “All final monetary extensions shall be in whole dollars only.”

Q: Please clarify the requirements for Deliverable 1.3.9.2 Contractor Manpower Reporting.

A: Deliverable Table will be updated to correct the requirements for CMR.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 23-Mar-2018 10:00 AM to 28-Mar-2018 11:00 AM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0002

The pricing detail quantity has increased by 1.00 from 11.00 to 12.00.

DELIVERIES AND PERFORMANCE

The following Delivery Schedule item for CLIN 0002 has been changed from:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

POP 01-JUN-2018 TO

31-MAY-2019

N/A US ARMY HUMAN RESOURCES

COMMAND

MARY POLLOCK

B#4 1600 SPEARHEAD DIVISION

AVENUE

FORT KNOX KY 40121

5026138243

W73S0Y

To:

DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

POP 01-JUN-2018 TO

31-MAY-2019

N/A US ARMY HUMAN RESOURCES

COMMAND

MARY POLLOCK

B#4 1600 SPEARHEAD DIVISION

AVENUE

FORT KNOX KY 40121

5026138243

W73S0Y

The following have been modified:

PERFORMANCE WORK STATEMENT FOR

JOINT PERSONAL EFFECTS DEPOT AT

DOVER AIR FORCE BASE, DELAWARE

1. Description of Services: The contractor shall provide all services, materials, supplies, facilities, supervision, labor, and equipment, except that specified herein as government-furnished, to provide support services for the Joint Personal Effects Depot (JPED) at Dover Air Force Base (AFB), DE. The contractor shall provide services In Accordance With (IAW) the terms, conditions, and specifications of this contract.

Significant impact to services provided under this contract may occur during transformation periods.

1.1 Mission: Part of JPED’s mission is to receive, safeguard, inventory, store, process, and make final disposition of Personal Effects (PE) of all fatalities resulting from overseas contingency operations (OCO) and all current deaths other than OCO that process through the Dover Port Mortuary as determined by the Armed Forces Medical Examiner (AFME), IAW Joint Pub 4-06 (Mortuary Affairs in Joint Operations) and Army Regulation (AR) 638-2 (Army Mortuary Affairs Program). Contractor support is needed to support the JPED mission due to a shortage of available and qualified U.S.

Government personnel support, and casualty surges.

1.2 MANAGEMENT AND ADMINISTRATION

1.2.1 PHASE-IN AND PHASE-OUT PERIODS

1.2.1.1 The contractor shall develop comprehensive procedures for phasing in contractor performance to the level prescribed and within the time allowed under the terms of this contract. The contractor shall submit a completed Phase-In Plan no later than ten days after contract award and upon any change to the contract. In addition to the Phase-In Plan the contract shall provide a Ramp-up Plan to address future requirements within 30 calendar days after Initial Task Order (TO) award. This plan shall be submitted to the Contracting Officer (KO) and the Contracting Officer Representative (COR). The contractor shall also establish and implement plans for an orderly phase-out of contracted operations at the end of the performance period. The contractor's phase-out procedures shall not disrupt or adversely impact day-to-day conduct of Government business.

1.2.1.2 Phase-In Period The contractor shall have a phase-in period prior to contract start date. The phase-in period shall be one month from award. During the phase-in period, the contractor shall prepare to assume full responsibility for all areas of operation IAW terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition of the contracted operations. During the phase-in period, the contractor shall at a minimum:

• Designate Program Manager

• Recruit, hire and train necessary personnel

• Obtain all required certifications, license, permits, and clearances, including personnel security clearances.

1.2.1.3 Ramp-up Plan. Contractor shall relay what controls they have in place that will enable the contractor to provide personnel in a timely and efficient fashion. Contractor shall clearly explain how they will recruit and retain staff to perform requirements as applicable to future requirements that provide continuous services and timely ramp up during contingency situations. In the event of a surge requiring the Government to direct the contractor to add additional staff, the contractor will be given 45 days from the receipt of a surge TO to process those cases in excess routine monthly maximum of nine. Contractor shall demonstrate in the ramp-up plan how they will execute TOs to meet the 45 day processing time.

1.2.1.3.1 Initial ramp-up plan shall be submitted to KO and COR 30 days within initial award. If any changes occur to the ramp-up plan an updated ramp-up plan shall be submitted within five calendar days of the changes.

1.2.1.4 Phase-out Period. The contractor shall provide a phase-out plan to the KO and COR for approval 60 days prior to contract completion. The plan shall describe how the contractor shall approach the following issues: employee notification, retention of key personnel, retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations.

During the phase-out period, the incumbent shall be fully responsible for performance of all contractual services. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor. With regard to the successor contractor’s access to incumbent employees, the contractor shall permit a recruitment notice be placed in each facility.

1.2.1.4.1 The contractor shall begin executing the phase out plan 30 days prior to contract completion.

1.2.2 CONTRACTOR ADMINISTRATION

1.2.2.1 The contractor shall provide an on-site project manager and alternate with full authority to obligate the company and be responsible for overall performance (to include subcontractors) of the contract. The contractor shall designate these individuals in writing (listing names, addresses, and home telephone numbers) to the KO and the COR within ten days after contract award. The on-site project manager and alternate must have systems access and be able to perform all of the tasks included in Part 5 of this Performance Work Statement (PWS).

1.2.2.1.1 Contracting Officer’s Authority The KO is the only person authorized to direct changes in any requirements under this contract and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event that the contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

1.2.2.2 Meetings and Briefings The contractor shall attend, participate in, and furnish input to onsite meetings and briefings that relate to contracted functions and services as required by the Government to provide effective communication and impart necessary information. No more than one meeting/briefing per week is anticipated.

1.2.2.2.2 Command Interest The contractor shall immediately notify the KO and COR on matters within the scope of this contract which impact the Base, Government funds, or satisfactory performance of this contract and follow-up in writing within one work day of the discovery of the matter and send the document to the KO and COR.

1.2.2.3 Closures Announcements of closures will be made in the following manner:

during normal duty hours, notification will be initiated through normal Government chain of command; during non-duty hours, notification will be made through the use of an alert roster. Government will notify the contractor supervisory channels who will then contact all contractors through the use of an alert roster.

1.2.2.4 Federal Holidays All Government offices will be closed, except for minimum essential personnel required for in-house operations, during Federal holidays. Except as otherwise specified, the contractor shall not schedule routine work on Federal holidays. Legal Federal holidays are:

New Year’s Day 1 January (or observed) Martin Luther King, Jr. Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4 July (or observed) Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11 November (or observed) Thanksgiving Day 4th Thursday of November Christmas Day 25 December (or observed)

When such holidays fall on a Saturday, the preceding Friday will be considered a holiday.

1.2.2.5 Training Holidays Commands have historically granted military personnel (enlisted and officers) training holidays (e.g., Friday after Thanksgiving) in addition to the ten Federal holidays listed above. Training holidays are not considered a day of excused absence for Government civilian work force or contractor employees. If a training holiday affects scheduled contract work or access to facilities, work may be rescheduled to compensate for training holidays; however, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (e.g., classrooms, ranges, equipment maintenance, inventories). The contractor shall vary work schedules to take full advantage of such opportunities.

1.2.2.6 Regular Duty Hours The contractor’s core hours of operation shall be 0730- 1630, Monday through Friday, excluding Federal holidays. The KO must approve any variances in operating hours do to surges, other than those specified in Part 5.

1.2.2.6.1 Dignified Transfer (DT) and Honorable Carry (HC) Hours: DTs and HCs come in during all hours and therefore when support is needed for this mission, contracted employees will need to have a Flexible Work Schedule (FWS). The FWS will require contracted employees work an eight (8) hour shift between the hours of 0600 -1800.

The Government will give the contractor one (1) day notice of what work hour support is needed for this mission.

1.2.2.7 Continuous Availability The contractor shall be available to work alternative duty hours based on mission requirements which may include nights, weekends, or holidays. Worked performed outside the regular duty hours shall not exceed regular contract requirements for processing PE. Alternative duty hours shall be coordinated between the KO, COR, Program Manager and onsite Government lead within the limits of Department of Labor (DOL) and other regulatory guidance.

1.2.3 DATA AND INFORMATION

The contractor shall respond to requests for information from the Government, including programmed (scheduled) and un-programmed (unscheduled) requests. All responses shall meet the following criteria.

• Complete: To include all information

• Accurate: Factual and correctly tabulated data

• Preparation: IAW applicable publication, deliverable, or other specified format

• Responsible Party: Name and signature of contractor or designated point-of-contact

• Timely: Provided within specified time frames

• Distribution: Provided to specified addressees

1.2.3.1 Programmed Requirements The contractor shall furnish all recurring contract data and information as specified in Technical Exhibit One (TE1) Deliverables.

1.2.3.2 Un-programmed Requirements The contractor, upon notification by the Government, shall provide management and technical information to the Government including at a minimum the following:

• Technical evaluation of suggestions

• Input for staff studies

• Fact sheets

• Audits

• Congressional inquiries

• One-time reports

• Materiel, equipment, facilities, and other property listings or inventories

• Recommendations for amending, revising, or originating Government regulations or policies within scope of this contract

• Information requested by the KO on other Government contracts which support this PWS

• Conducting inventory reviews to determine what presently existing components can best satisfy a particular need or requirement

1.2.4 Access to Data and Information The contractor shall ensure that all contractor-generated technical records, reports, files, and other documentation are made available to the KO and other Information Technology Specialist during performance of this contract. The contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the contractor’s corporate or other off-site offices, to other Government activities or agencies, to other contractors, or to private parties.

1.2.5 Marking Proprietary Information All records, files, reports, and data deemed proprietary by the contractor shall be clearly marked. The Government will make the final determination of appropriateness of proprietary claims by the contractor.

1.2.6 Emergency Declaration or Major Disaster Declaration

1.2.6.1 The Government develops contingency plans to support increased training missions, mobilization, and severe weather, and to augment state and local Governments in the event of other natural emergencies. The Government must be able to react to such events without undue delay.

1.2.6.2 These sudden and unusual events could result in great impact to contractor performance and contract requirements. In the event that unusual conditions develop, the contractor shall continue, and expand if necessary, contract performance only when directed by the KO. The cost of any expended efforts in excess of current contract requirements will be negotiated between the contractor and Government when the abnormal situation occurs and required support is identified.

1.3. KEY AND OTHER PERSONNEL

The contractor shall provide qualified supervisory, technical, quality control, administrative, and clerical personnel to accomplish all work and services IAW this contract’s (and resulting TOs) terms and conditions and PWS within specified time frames. Contractor employees shall be trained, qualified, certified, or licensed as required in this contract prior to starting work.

The Government will not provide initial skills training to contractor employees. The contractor shall maintain records of training qualifications, certifications, and licenses.

The contractor shall maintain the workforce in such a manner as to ensure that employees remain fully qualified to perform work assigned. Personnel performing under this contract shall be employees of the contractor and not the Government. The following personnel are considered key personnel by the Government: (PM) and Alternate Program Manager (APM). The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO/COR. Qualifications for all key personnel are listed below:

1.3.1 Definition of Contractor Employees For the purpose of this contract, the term "contractor employee(s)" applies to all contractor and subcontractor employees performing work on this contract.

1.3.2 Program Manager (PM). Contractor shall designate a PM who shall:

1.3.2.1 Be responsible for performing the services required within contract’s (and resulting TOs) terms and conditions and PWS; monitoring all services rendered; and providing all documentation to the Government as required under the contract.

1.3.2.2 Have full authority to act on behalf of the contractor on all contractual matters relating to daily operations under the contract and resulting TOs.

1.3.2.2.3 Act as the contractor’s primary Point of Contact (POC) with the COR and/or

KO.

1.3.2.2.4 Qualifications. The PM shall have demonstrated experience managing a contract similar in scope and size, have an understanding of military protocol and precedence for the types of services provided, and possess Bachelor of Science (BS) or Bachelor of Arts (BA) in business. The PM shall at a minimum a Bachelors degree and posses at least three years of business management experience.

1.3.2.3 Alternate Program Manager (APM). Contractor shall designate an APM who shall:

1.3.2.3.1 Be responsible for assisting the PM in performing the services required within the contract’s terms and conditions and PWS; monitoring all services rendered;

providing all documentation to the Government; and acting on behalf of the PM in his/her absence as required under the contract.

1.3.2.3.2 In the absence of the PM—

1.3.2.3.2.1 Have full authority to act on behalf of the contractor on all contractual matters relating to daily operations under the contract and resulting TOs.

1.3.2.3.2.2 Act as the alternate POC with the COR and/or the KO.

1.3.2.3.3 Qualifications. The APM shall have demonstrated experience managing a contract similar in scope and size, have an understanding of military protocol and precedence for the types of services provided.

1.3.3 Employment Limitations The contractor shall not employ any person whose employment will violate the joint ethics requirements of DoD Reg. 5500.7-R (Joint Ethics Regulation). The contractor shall employ only persons that are legal residents of the United States to accomplish work specified in this contract.

1.3.4 Language Requirement The contractor shall employ only persons able to speak, read, write, and understand fluent English for those positions interacting with Government and other personnel in performance of this contract, or where English is used or essential to provide the product, record, data, information, or service.

1.3.5 Identification of Employees

1.3.5.1 Contractor/Subcontractor Identification (ID)

1.3.5.1.1 Contractor/Subcontractor ID Card The contractor shall provide each employee an ID card prior to working on this contract. The ID card format will be approved by the KO/COR and include a color photograph of the individual employee, employee’s name, contractor’s name, expiration date (not to exceed end of final option period), and employee’s identification number.

1.3.5.1.2 Display of Contractor/Subcontractor ID Card Contractor personnel shall display their ID card at all times so as to be visible to anyone in the work area.

1.3.5.2.2 Government Computer Access Card (CAC) Contractor employees who are required to access Government computers with machine readable cards within performance of their duties will be issued the Government CAC in lieu of the DA Civilian ID Card for installation and computer network access. Contractor must be approved in the Trusted Associate Sponsorship System (TASS) by an approved Government Trusted Agent (TA). Upon contract award, and upon change in designation, the contractor shall provide the COR the name, business address, and business telephone number of individual(s) designated to act as the contractor representative(s) responsible for managing the Government CAC issued to both contractor and subcontractor employees.

1.3.6 Contractor Accountability

1.3.6.1 Upon completion of this contract or termination of employment of any contractor or subcontractor employee, the contractor shall collect and properly dispose of all contractor/subcontractor-furnished identification cards. If any cards are not collected, the contractor shall notify the COR in writing within 24 hours of employee termination and/or contract expiration as to circumstances for non-collection of card(s).

1.3.6.2 The prime contractor’s representative shall be responsible for collection and turn-in of CACs from terminated contractor/subcontractor employees and from all contractor/subcontractor employees upon completion of contract. CACs shall be collected and turned in to the COR. Turn-in shall be accomplished within 24 hours of employee termination and/or contract expiration. If the card is not collected, the contractor shall notify the KO/COR in writing within 24 hours of employee termination and/or contract expiration as to circumstance for non-collection of card(s).

1.3.6.3 Answering Telephones Contractor personnel shall identify themselves as contractor employees (e.g., John Doe, ABC Corp) when answering Government telephones.

1.3.6.4 Utilizing Electronic Mail (e-mail) When contractor or subcontractor personnel send e-mail messages as part of contract performance, each sender shall include his/her first and last name, e-mail address and name of employer. Accounts established in Government e-mail systems for contractor and subcontractor personnel shall identify individuals as contractor personnel in the Address Book display and on individuals’ e-mail. Detailed properties for the account shall include name of employer and customer’s name for the contract. The contractor shall immediately notify the JPED IT Specialist/S-6 when a contractor employee is no longer performing duties that require an account in the Government e-mail system.

1.3.6.5 Personnel Appearance Contractor personnel shall wear attire that is appropriate for duties performed, such as smocks, commensurate with attire normally worn by employees in local communities engaged in activities similar in nature to those in which the contractor employee works. Contractor personnel shall not wear clothing, to include head and footwear, with slogans, drawings, or language which could be construed as being lewd, obscene, profane, or sexually suggestive, or which advocates or glorifies use of illegal drugs or other unlawful conduct.

1.3.6.6 Personnel Conduct The contractor shall be responsible for the performance and conduct of contractor/subcontractor employees at all times. Personnel employed by the contractor in performance of this contract, or any representative of the contractor entering the Base, shall abide by security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary.

1.3.6.6.1 Personnel Removal Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, Base administration, and security on the Base shall be applicable to all contractor employees or representatives who enter the Base. Violation of such rules, regulations, laws, directives, or requirements may be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the contractor from the responsibility for work defined in this contract.

1.3.6.6.1.1 Removal by Installation Commander The installation commander may, at his discretion, bar an individual from the Base under the authority of 18 United States Code (USC) 1382 (1972) and Paragraph B-15, Appendix B of AR 380-49 (Industrial Security Program) for conduct determined contrary to good order, discipline, or base security.

1.3.6.6.1.2 Removal by KO The KO may require the contractor to remove any employee working under this contract for reason of misconduct or security. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in interest of the Government.

1.3.6.6.1.3 Removal by Security Police (SP) Contractor employees may be denied entry to the Base by SPs and/or gate security guards if it is determined that such entry may be contrary to good order, discipline, or the security of the Base. SPs may remove any employee for reason of misconduct or security.

1.3.6.6.2 Personnel Courtesy Contractor employees shall be courteous to civilian, military, and other contractor personnel at all times.

1.3.6.6.3 Alcohol/Drug Use The use of alcoholic beverages or illegal drugs by contractor personnel is forbidden during performance of work under this contract or while physically on the Base during duty hours.

1.3.6.6.4 Loitering Contractor employees shall not loiter in any work or patron area.

Upon completion of assigned duties, employees shall depart the facility. The contractor shall allow only authorized personnel to be present in contractor's work areas.

1.3.6.6.5 Fraud, Waste and Abuse IAW AR 11-2 (Manager’s Internal Control Program), the contractor is responsible for maintaining proper conduct and good discipline within contractor occupied work areas. Contractor personnel shall be encouraged to be alert to and report suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the Government observed during or in the performance of this contract.

1.3.6.6.6 Sexual Harassment/Discrimination The contractor shall abide by the laws prohibiting sexual harassment and unlawful discrimination.

1.3.6.7 Search and Seizure All contractor personnel and property may be subject to search and seizure upon entering, while on, and upon leaving Base confines.

1.3.6.8 Orientation Training The contractor shall conduct an orientation training class for all contractor employees prior to start of the contract. This training shall be relative to the contractor and Government offices with which the employees will interact. The contractor shall maintain records of training accomplished. The training shall include, at a minimum, the following topics:

• General orientation regarding contract requirements and the role of the respective functional areas to the overall contract

• Internal and external (customer) standing operating procedures and general work requirements

• Familiarization with the physical configuration of the Base, to include at a minimum, the location and layout facilities, master publications library, storage areas, and shop areas

• The contractor's safety plan, AR 385-10 (The Army Safety Program), the Base safety program, Functional Area (FA) specific safety training, and Hazard Communication training pursuant to 29 Code of Federal Regulations (CFR) 1910.1200

• Fire safety, including the Base fire prevention program and AR 420-1 (Army Facilities Management)

• Environmental requirements, to include functionally specific Hazardous Materials (HAZMAT)/Waste

• Handling training pursuant to 49 CFR Parts 171-177

• Emergency notification and response procedures

• Conduct and standards, including standards of customer relations and dress

• Applicable Base regulations and directives

• Security requirements and procedures

• Information Awareness, Anti-Phishing, Personally Identifiable Information, and

Portable and removable media training.

• Threat Awareness and Reporting Program (TARP) and Blood borne pathogens and special medical waste training.

• Forensic Recovery of Evidence Device 2R System (FRED) training

• Anti-Terrorism (AT)/Operations Security (OPSEC) Level 1 training (general)

• Access and general protection policy and procedures

• iWatch training

• Access to Government information systems

• Information assurance/information technology training

1.3.6.9 Specific Personnel Requirements All contractor personnel shall be fully qualified, have knowledge of military regulations, certified, and licensed IAW federal, state, and local regulations, codes, directives, certifications, and policies, to perform the work to which they are assigned under this contract.

1.3.6.9.1 Computer The contractor shall provide competent individuals responsible for tasks related to electronic management systems as specified in this contract.

1.3.6.9.2 Equipment Operators All contractor personnel operating mobile equipment and vehicles shall possess a valid state operator's license, to include Commercial Driver’s Licenses (CDLs), if required, for equipment and vehicles operated. Contractor motor vehicle drivers and equipment operators shall be qualified, certified, and licensed IAW AR 600-55 (The Army Driver and Operator Standardization Program (Selection, Training, Testing, and Licensing), AR 385-10 (The Army Safety Program), and FM 21- 305 (Manual for the Wheeled Vehicle Driver). All contractors operating a forklift shall be required to be trained, certified, and licensed on Forklift Operations.

1.3.7 OCCUPATIONAL HEALTH SERVICES

The contractor shall require employees exposed to hazardous chemicals and materials to receive a physical examination annually. The contractor shall require medical examinations and evaluation services to include initial employment physicals, annual surveillance physicals, respiratory training and fitting, and other recurring medical examinations and evaluations for employees as needed to meet occupational health conditions or physical requirements.

1.3.8 CONTINGENCIES

The Government develops contingency plans to support increased training missions, mobilization, and severe weather, and to augment state and local governments in the event of other natural emergencies. The Government must be able to react to such events without undue delay. These sudden and unusual events could result in great impact to contractor performance and contract requirements. In the event that unusual conditions develop, the contractor shall continue, and expand if necessary, contract performance. The cost of any expended efforts in excess of current contract requirements will be negotiated between the contractor and Government when the abnormal situation occurs and required support is identified.

1.3.9 DOCUMENTATION AND REPORTS

1.3.9.1 Standard Operating Procedures (SOP) The contractor shall develop internal and external SOPs for each management and FA covered under this contract unless otherwise specified and provide a copy to the COR. Each FA SOP shall be identified by the applicable contract paragraph. SOPs shall describe in detail the procedures for each area and cover, at a minimum, the following topics: quality control, hours of operation, work assignments, approval authorities, work flow, functional relationships between the Government and the contractor and between the contractor’s organizational elements, and any other information needed for efficient and uniform performance. The contractor shall develop and obtain Government approval on all internal and external SOPs. The SOPs will become the property of the Government.

1.3.9.2 CONTRACTOR MANPOWER REPORTING (CMR):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services under this contract for the Human Resources Command via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/, and click on "Department of the Army CMRA" on the icon of the DoD organization that is receiving or benefitting from the contracted services.

http://www.ecmra.mil/ http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the help desk by slicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website.

1.3.10 ADMINISTRATIVE REQUIREMENTS

The contractor shall prepare all correspondence and maintain all functional files, blank forms, and the technical and administrative publication libraries required to accomplish the functions and tasks included in this contract. The contractor shall annotate the date received on all incoming documents and correspondence received. The contractor shall conduct reports control and records administration programs IAW AR 335-15 (Management Information Control System).

1.3.10.1 Release of Information The contractor shall not release any news (including any visual information products) or Base-related information on any subject matter within this contract or any phase of any program herein to the media or any other unauthorized users prior to coordination with the KO and written approval of the Public Affairs Officer (PAO).

1.3.10.2 Files Government-furnished classified and unclassified files in existence at the contract start date, and those generated under this contract, shall be maintained and retired IAW AR 25-400-2 (The Army Records Information Management System {ARIMS}), and any base supplements thereto and other applicable Army regulations and directives. The contractor shall provide security of classified documents IAW AR 380-5 (Department of the Army Information Security Program) and DODM 5200.01 (DoD Information Security Program). All such records and files shall be made available for review by any agency or individual authorized access by the KO. The contractor shall provide a List of Selected File Numbers, in compliance with Paragraph 5-13 of AR 25-400-2.