PWS_Pest_Management_-_DRAFT_02_Nov_I.docx

PERFORMANCE WORK STATEMENT (PWS)

PEST MANAGEMENT, INTERIOR & EXTERIOR

General Information

1. GENERAL: This is a non-personal services contract to provide the services of Pest Management, Interior & Exterior. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services of Pest Management, Interior & Exterior as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1.1.

1.2. Background: This is a recurring requirement.

1.3. Objectives: The basic service objective includes the following:

1.3.1. Provide -The Contractor shall provide integrated pest management services for the United States Army Garrison West Point (USAG West Point), West Point, New York and at two (2) hangars at Stewart Airport, 2nd Aviation, New Windsor, New York (STAS), by means of a firm fixed price contract.

1.4. Scope – The Contractor shall furnish at all times, all labor, supervision, tools, equipment, supplies, water and transportation necessary to provide pest control services using integrated pest management techniques in accordance with the contract requirements.

1.5. Period of Performance: The period of performance shall be for a one (1) Base Year period of 12 months and four 12-month option periods for a base plus four option years.; 1 April 2017 – 31 March 2018 + four option years to follow.

1.6. General Information

1.6.1. Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.1.1. Quality Control Program: The Government is committed to a highly interactive relationship between quality control by the Contractor and quality assurance by the government recipient of services. This relationship shall be achieved through an effective Prevention Based Quality Control Program dedicated to ensuring the best possible products and services to end users. The Contractor shall provide their final written Quality Control Plan (QCP) no later than (NLT) & within 10 days after contract award] and within five (5) days of any proposed changed to the COR.

1.6.1.1.1. The Contractor’s quality program shall demonstrate its prevention-based outlook by meeting the objectives stated in the PWS throughout all areas of performance. The QCP shall be developed to specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract. The QCP as a minimum shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.6.1.1.2. The Contractor shall provide, all reports generated as a result of the Contractor’s quality control efforts. This shall include any summary information used to track quality control, including any charts/graphs.

1.6.1.1.3. The Contractor’s QCP shall be incorporated into and become part of this contract after the plan has been accepted by the KO. Proposed changes made after KO acceptance shall be submitted in writing through the COR to the KO for review and acceptance prior to implementing any revision. The Contractor’s QCP shall be maintained throughout the life of the contract and shall include the Contractor’s procedures to routinely evaluate the effectiveness of the plan to ensure the Contractor is meeting the performance standards and requirements of the contract.

1.6.1.2. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. The Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.6.1.3. Quality Assurance: The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

1.6.2. Property Management System: (Applicable for requirements in which Government Furnished Equipment/Property/Material will be furnished to the Contractor) The Contractor shall establish a system to manage Government Furnished Equipment (GFE) [Property (GFP); Material (GFM)] in its possession to control, use, preserve, protect, repair and maintain. The Property Management System (PMS) must be adequate to satisfy the requirements of Property Management in accordance with (IAW) FAR clause 52.245-1 Government Property.

1.6.3. Recognized Federal Holidays: The Contractor is normally not required to perform services on recognized federal holidays. However, that requirement is subject to mission execution requirements. The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

1.6.3.1. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The contractor shall work on the days the Government is scheduled to work.

1.6.3.2. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.6.3.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.6.3.2.2. Reschedule the work on any day that is mutually satisfactory.

1.6.4 . Hours of Operation: The Contractor shall be responsible for providing services, between the hours of, except as otherwise specified, all work shall be performed during regular working hours - 07:45 a.m. through 4:30 pm, Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized. Contractor personnel shall not exceed a 40 hour work week; flexible work schedule may be considered. If the Contractor requests in writing, and it is in the best interests of the service / operation, the COR will consider approval outside regular working hours. Outdoor pesticide applications shall be timed to limit conflict with installation activities to the greatest extent possible. Outdoor pesticide applications may begin as early as ½ hour before sunrise to ½ hour after sunset.

1.6.5. Place of Performance: (First sentence; IAW PARC Policy Alert 14-33, Homeland Security Presidential Directive 12 (HSPD-12) issued 31 Dec 13.)(If applicable) Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at the Unites States Military Academy, West Point, NY.

1.6.6. Security Requirements: (If applicable) Contractor personnel shall have a [Insert the level of security required and who is required to have it; must match the requirement’s DD254. In some cases an interim is acceptable per DD254.] at time [Indicate by when (i.e., of the proposal submission; within 10 days of ___)], and must maintain the level of security required for the duration of the contract. The security requirements are in accordance with the attached DD254. (The unit security monitor is responsible for initiating the DD254). Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8570.

1.6.6.1. (Include details for 1.6.6) How to submit security clearance requests, 2) Exact office location, 3) Documents required, 4) include the applicable data systems, JPAS, eQuip, etc, and 5) the website. Ensure we provide them with sufficient Phase-In days to obtain clearance. The current process to apply for an industrial personal security clearance is as follows:

a. Originate the request through your Contractor Company Facility Security Officer (FSO) based on bona fide contractual occupational requirement. Individuals cannot apply for a personnel security clearance application on their own. The security clearance process begins when a company determines that an employee or candidate for employment requires a personnel security clearance to access classified information in order to perform the duties of his or her position. If the applicant has never held a personnel security clearance, or if their previous clearance was terminated more than 24 months ago, this is referred to as an initial clearance. The employee must complete an Electronic Questionnaire for Investigations Processing (e-QIP), signature pages and submit fingerprints electronically for all initial investigation requests.

b. Requests for clearances are sent to the Personnel Security Management Office for Industry (PSMO-I) which can issue interim clearances for industry personnel on behalf of the DoD and User Agencies under the National Industrial Security Program. The kind, or type, of investigation conducted depends on the access level that the individual is required to have to perform his or her official duties. For access to CONFIDENTIAL or SECRET information, a National Agency Check with Local Agency Checks and Credit Check (NACLC) is completed. For access to TOP SECRET or Sensitive Compartmented Information (SCI) information, a Single Scope Background Investigation (SSBI) is required.

Average Investigation timelines (days) for FY15 were as follows:

NACLC: 75

PHASE/SSBI -PR: 230

SSBI: 177

c. Upon the completion of the background investigation, DoD Adjudications Facilities adjudicates the case. The adjudicator considers the following factors when evaluating an individual's conduct:

1. The nature, extent and seriousness of the conduct

2. The circumstances surrounding the conduct, to include knowledgeable participation

3. The frequency and recency of the conduct

4. The individual's age and maturity at the time of the conduct

5. The extent to which participation is voluntary.

6. The presence or absence of rehabilitation and other permanent behavioral changes

7. The motivation for the conduct

8. The potential for pressure, coercion, exploitation, or duress; and

9. The likelihood of continuation or recurrence of the conduct Each case is judged on its own merits and the final determination is the responsibility of the specific department or agency that adjudicates the clearance eligibility. Any doubt regarding whether access to classified information is clearly consistent with national security must be resolved in favor of national security.

d. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs; for more information please visit http://www.dss.mil/psmo-i/indus_psmo-i_process_applicant.html.

e. Safeguarding For Official Use Only (FOUO) Information. During normal duty hours, the Contractor shall place information determined to be FOUO in an out-of-sight location, if visitors, casual traffic, and other non- Government/Non-Contractor personnel have access to the work area. During non-duty hours and at the close of business, the Contractor shall store FOUO records, so as to preclude unauthorized access. The transmission, termination of, and disposal of, FOUO documents will be consistent with Army Regulations (AR) 380-5, Protection of FOUO, Information and Installation Policy.

f. Network Access. Contractor personnel requiring access to Government-owned computer networks must obtain the proper background level of investigations, with favorable results, at the Contractor’s expense, prior to being issued a user identification and password IAW AR 380-67 and AR 380-5. Additionally, Contractor employees and associated subcontractor employees must complete the DoD IA, Information Awareness training, before issuance of network access, and annually thereafter.

g. Accounting for Common Access Cards (CACs) for Contractor Personnel Departing

CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014

A CAC will not be issued (or maintained) by a person if there is a reasonable basis to believe, based on the individual’s criminal or dishonest conduct, that issuance of a CAC poses an unacceptable risk.

a. An individual’s conduct involving questionable judgment, lack of candor, dishonesty, or unwillingness to comply with rules and regulations can raise questions about his or her reliability or trustworthiness and may put people, property, or information systems at risk. An individual’s past criminal or dishonest conduct may put people, property, or information systems at risk.

b. Therefore, conditions that may be disqualifying include:

(1) A single serious crime or multiple lesser offenses which put the safety of people at risk or threaten the protection of property or information. A person’s convictions for burglary may indicate that granting a CAC poses an unacceptable risk to the U.S. Government’s physical assets and to employees’ personal property on a U.S. Government facility.

(2) Charges or admission of criminal conduct relating to the safety of people and proper protection of property or information systems, regardless of whether the person was formally charged, formally prosecuted, or convicted.

(3) Dishonest acts (e.g., theft, accepting bribes, falsifying claims, perjury, forgery, or attempting to obtain identity documentation without proper authorization).

(4) Deceptive or illegal financial practices such as embezzlement, employee theft, check fraud, income tax evasion, expense account fraud, filing deceptive loan statements, or other intentional financial breaches of trust.

(5) Actions involving violence or sexual behavior of a criminal nature that poses an unacceptable risk if access is granted to federally-controlled facilities and federally-controlled information systems. For example, convictions for sexual assault may indicate that granting a CAC poses an unacceptable risk to the life and safety of persons on U.S. Government facilities.

(6) Financial irresponsibility may raise questions about the individual’s honesty and put people, property or information systems at risk, although financial debt should not in and of itself be cause for denial.

(7) Deliberate omission, concealment, or falsification of relevant facts or deliberately providing false or misleading information to an employer, investigator, security official, competent medical authority, or other official U.S. Government representative, particularly when doing so results in personal benefit or which results in a risk to the safety of people and proper safeguarding of property and information systems."

Compliance with HSPD-12: On 07 Mar 14 the Secretary of the Army published Army Directive 2014-05, which establishes HSPD-12 investigative and adjudicative policy and procedures to support credentialing determinations for the issuance of CACs to eligible Army Contractor personnel. HSPD-12 mandates a Government wide standard for secure and reliable forms of identification issued by the Federal Government for physical access to federally controlled facilities and/or logical access to federally controlled information systems. The CAC is the DoD federal personal identity verification credential.

The purpose of security screening is to ID those persons who may pose a threat to good order and discipline on West Point by either denying them access or placing restrictions on their movement. The following criteria will be used as a guideline for determining denial of access to West Point.

(1) (U) Any record of a felony conviction for a crime (includes murder, rape, sale of illegal drugs, grand theft, arson, and kidnapping).

(2) (U) Three or more misdemeanor convictions within the past five years (includes assault, theft of $500 or less, and excludes traffic violations).

(3) (U) VCC personnel will NOT relay the source of the information to the visitor (e.g. visitors will not be told that the information comes from the Bars and Suspension List or from NCIC screening). Subjects are not authorized to view the information under any circumstances.

(4) (U) The SC is the final approval authority for any adjudication request for access denial.

If CTRs meet access control standards of Army Directive 2014-05 (Policy and Implementation for Common Access Card Credentialing and Installations Access for Uncleared Contractors, dated 7 Mar 14) then DoD Consolidated Adjudications Facility (CAF) will conduct centralized adjudications of favorable HSPD-12 background investigations. The DoD CAF will forward investigations that cannot be favorably adjudicated to the Defense Office of Hearings and Appeals (DOHA) for a final credentialing determination. The Contractor shall complete the Updated Personal Identity Verification of Contractor Personnel for Common Access Cards (CACs) form contained as Technical Exhibit H which will be provided to the COR NLT the 10th day of each month.

The Contractor shall immediately report any lost CAC or Government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other Government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other Government issued forms of identification shall be returned to the COR within one (1) hour of employee termination, or at the end of contract performance period, whichever comes first. Final payment may be delayed if Contractor fails to comply with these requirements.

(1) In the event a contractor employee separates without advance notice (either quits or is terminated), the contractor shall immediately notify the Trusted Agent (TA) who will ensure CAC permissions are revoked the same day. In various instances a contractor employee may not be on task (working) due to furloughs, suspensions pending the outcome of an investigation, or the contract reaches the end of the period of performance (POP) and renewal is anticipated but not yet complete. During these occurrences, the TA or a representative from the contractor (TA’s choice) will collect and retain the CACs of the affected contractor personnel residing in the local area however; CAC permissions will not be revoked in the Trusted Associate Sponsorship System (TASS). Collecting CACs however, may not be feasible for contractor personnel located in remote locations. When contractor personnel return to work under the contract, they will retrieve their CAC from the responsible party who collected it.

(2) The contractor shall include a monthly report listing contractor employees who departed during the previous month and the date their CACs were turned in using the format listed below.

Physical Security Plan. This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI) 5100.76 and DODI 5220.22, and applicable West Point regulation or policies. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13.

Key Control. The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, Fort Bragg 380-5 and FORSCOM Supplement 1 to AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s security program.

Information Security Plan. The Contractor shall develop and implement an Information Security Plan IAW AR 380-5 AR 380-67, West Point 380-5, FB 380-67, and FORSCOM Supplement 1 to AR 380-5, for the control of classified information. The Contractor’s information security program shall include applicable provisions of AR 380-series regulations.

National Industrial Security Program (NISP). The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

--Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1.

--Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

--In-processing and out-processing Contractor personnel for security matters.

--Obtaining Contractor personnel security clearances.

--Documenting and reporting actual and potential security problems.

--Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

--Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S. Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.6.7. Special Qualifications. 1.1 LICENSING, REGISTRATION AND CERTIFICATION: The Contractor shall be licensed, registered and certified by the State of New York, to provide pest control services in all the categories specified in this contract. All Contractor employees who apply pesticides in any form shall be certified by the State of New York in the appropriate category of service. All employees who also handle nuisance wildlife shall be appropriately licensed by the State of New York for that activity. The Contractor shall be responsible for acquiring any additional permits required for the completion of this contract. The Contractor shall provide copies of all licenses and certifications to the Contracting Officer’s Representative (COR) prior to those employees performing services. The New York Department of Environmental Conservation (NYDEC) has lists of licensed pest control companies and certified pesticide applicators available on-line at the following address: http://www.dec.state.ny.us/website/dshm/pesticid/appman.htm

1.2 NOTIFICATION OF ACTUAL OR POTENTIAL PEST PROBLEMS: The Contractor shall report in writing to the COR within twenty-four (24) hours, any evidence of pests or conditions conducive to pest infestation(s) at the time such condition is first noticed.

1.3 PESTICIDE MIXING AND STORAGE: The Contractor shall not mix or store any pesticide or pest control items on USAG West Point or STAS. When required and requested in writing by the Contractor, the COR will determine a designated transfer site so diluted pesticides can be transferred from a holding tank to the operational spray tank. Storage is only authorized in secured service vehicles. The Contractor shall never leave any vehicle or equipment unattended that has any unlocked compartments, unlocked controls to operate equipment, or tanks, pumps, booms or hoses that may have, or have ever had chemicals in them. The Contractor shall not leave any Contractor vehicles or any equipment on USAG West Point or STAS overnight.

1.4 REQUIRED PERSONNEL: The Contractor shall provide the Government with a Project Manager during regular working hours on-site at USMA. In the absence of the Project Manager, the Contractor shall appoint an Alternate Project Manager to be on-site at USMA during regular working hours. Both shall have the authority to act on behalf of the Contractor. The Contractor shall submit the names of the Project Manager and Alternate Project Manager within ten (10) days of contract award. The Contractor shall provide notification in writing of any changes to these names at least three (3) days in advance. The Contractor shall provide the government with a Customer Service Representative who shall be responsible for logging service orders, scheduling work and answering questions from customers during regular working hours. The Contractor shall employ a Quality Control agent to ensure proper application processes and project management IAW with section 5.12. Licensed applicators shall be present and available on post during regular working hours sufficient to provide adequate pest control services.

1.5 WORK CONTROL: The Contractor shall provide verbal scheduling and status reports when requested by the COR. The status of any item of work must be provided within one (1) hour of the inquiry during regular working hours, and two (2) hours after regular working hours.

1.7 RECORDS AND REPORTS: The Contractor shall prepare, submit, and maintain all records and reports as specified in Section 8, Attachment 5. The Contractor shall maintain daily records of all pest control operations, both chemical and non-chemical, including surveillance. This information shall be gathered, stored, sorted and reported electronically using an Electronic Data Capture (EDC) system. At a minimum the information collected will conform to that required to maintain DD Form 1531-1. Records shall be completed during and upon completion of services. Copies of all of the previous day’s services shall be submitted to the COR, no later than 11:00 a.m. the following work day. Records rejected by the COR due to omissions or discrepancies shall be corrected and returned by the Contractor at no additional cost to the Government. The Contractor shall maintain a database of actions, and shall maintain permanent hard copy of the records for review by the COR. This information shall be consolidated for monthly submittal on the fourth working day of the month. The Contractor shall report Pounds Active Ingredient (PAI) for all pesticides applied. PAI shall be recorded for each operation. The data shall be consolidated by product and active ingredient and reported monthly, total applied by month and year-to-date

1.9 NOTIFICATION REQUIREMENTS: Prior to performing scheduled or unscheduled services, the Contractor shall notify building monitors, area coordinators or points of contact in writing for scheduled services, and verbally for unscheduled services. The COR’s office will assist with notification when requested to in writing. Scheduled services notification shall be done no later than two (2) work days in advance, and for buildings, shall explain in detail to the building occupant what is required in order to prepare for the service.

1.15 TECHNICAL LIBRARY: The Contractor shall develop and maintain an on-site library of all technical data related to the contract services. The library shall contain such items as: applicable Government publications and regulations, maps and facility drawings, operation and maintenance procedures, technical publications and reference documents, pesticide labels and material safety data sheets.

1.16 INSURANCE: Within fifteen (15) days after the award of this contract, the Contractor shall furnish the KO a "Certificate of Insurance" as evidence of insurance, covering all liability and compensation. The Certificate of Insurance shall provide for at least thirty (30) days written notice to the KO by the insurance company prior to cancellation or material change in policy coverage.

2. DEFINITIONS

2.1 Acceptable Level of Control (ALC): The allowable leeway or variance from a standard before the Government will reject a specific service. An ALC does not imply that the Contractor may perform in a defective manner. It only implies that the Government recognizes that defective performance happens unintentionally. As long as the defective performance does not exceed the ALC, services will not be rejected by the Government. The Contractor shall, however, re-perform any defective service within the original time frame and at the Contractor's expense, when allowable by the contract, or deductions will be made in accordance with the contract terms and conditions.

2.2 Acre: An area of terrain consisting of forty-three thousand, five hundred sixty (43,560) square feet

2.3 Annually: Services performed once during each twelve (12)-month period of the contract at intervals of three hundred thirty (330) to three hundred sixty-five (365) calendar days.

2.4 Applicable Documents: documents which must provide guidance which may be useful to the Contractor

2.5 Area Coordinator: An individual designated as a responsible point of contact to be informed of events, and to inform other individuals in designated areas.

2.6 Building: A structure or facility used for training, maintenance, production, research, development, testing, storage, health care, administration, bachelor and family housing, food service, recreational and community activities and museums.

2.7 Building Commandant / Monitor: An individual designated as responsible for the care, safekeeping and security of a building. The individual is also responsible for identifying maintenance and repair work and the initiation of work requests.

2.8 Call Back: A request for additional service or re-treatment following the initial or completed service which has not provided the control required. Call backs are possible and shall be provided at no additional charge to the Government.

2.9 Command Interest: A service requiring urgent response due to command level priorities or the USMA mission. All command interest services will be so designated by the COR.

2.10 Common Areas: Areas within the family housing or building areas for which no occupant has responsibility. Examples are islands, play yards or areas away from buildings.

2.11 Contract Data Requirements List: A contract form listing all technical data items selected from a list of data items. Descriptions are required to be delivered under this contract.

2.12 Contracting Officer (KO): The Contracting Officer is the person with the authority to enter into, administer, and / or terminate contracts and make related determinations and findings.

2.13 Contracting Officer's Representative (COR): An individual designated by the KO to act as an authorized representative of the KO, to perform specific contract administrative functions within the scope defined by the KO. The COR shall be highly knowledgeable and certified in all categories of pest control.

2.14 Contractor: The private firm selected to perform all the services specified in the contract.

2.15 Daily: Services performed once each calendar day, performed every twenty-four (24) hours.

2.16 Electronic Data Capture (EDC): A system to include bar coding of sites and locations to confirm visits of technicians and to record their observations, findings and work done at that site.

2.17 Emergency - Work Priority I: Includes the performance of work in order to prevent loss or damage to Government property, restore essential services that have been disrupted, or eliminate hazards to personnel or equipment. Examples include, but not limited to, unavoidable pest problems such as active disease on turf, and diseased insects that can transmit viruses. Emergency work requires immediate action. The Contractor shall divert all necessary resources to accomplish work associated with the emergency condition before leaving the job site. Completion shall be in accordance with Work Type II, Unscheduled Services. See Performance Requirement Summary, Section 8, Attachment 3.

2.18 Environmental Protection Agency (EPA): That federal agency delegated authority to enforce the Federal Insecticide, Fungicide and Rodenticide Act (FIFRA).

2.19 Facilities, Equipment and Utilities: All furnished facilities, equipment and utilities that the Government will furnish the Contractor. It shall be the Contractor's total responsibility for maintaining the items accountability. All such equipment shall be returned to the Government in the same condition as received, except for normal wear and tear. The Contractor shall be responsible for the cost of any repairs caused by negligence, accidents or abuse that occurs in their area or to an item.

2.20 Follow-up Service: When a Contractor re-visits a treatment site to monitor the success of the initial treatment, survey for surviving pests and make any additional required application.

2.22 Hazardous Waste: Any compound, mixture, element or assemblage of material which, because of its explosive, flammable, corrosive, carcinogenic, toxic or otherwise unhealthful or dangerous nature, is unsafe to dispose of without taking special precautions.

2.23 Herbicides: Those pesticides which direct their control action to plants, both aquatic and terrestrial, vascular and nonvascular.

2.24 Historic Preservation: Preservation of historic properties including buildings, structures, objects, districts, sites, archaeological materials and sites and landmarks in accordance with the National Historic Preservation Act of 1966, as amended, and its implementing regulation including AR 420-40, Facilities Engineering - Historic Preservation.

2.25 Improved Grounds: Grounds on which intensive development and maintenance measures are performed. This category normally applies to areas within the area of USMA which contains lawns, landscaping, parade grounds, athletic facilities, parking lots, buildings and similar areas.

2.26 Infestation: Except as otherwise noted, a concentration of insects (>10 individuals) that can be located within five (5) minutes search effort, any rodent or fresh sign of rodent activity, or three (3) or more patches of disease, each greater than three (3) square feet, located within a one…