PRS_Pest_Management-_DRAFT_02_Nov.docx

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Extermination and Pest Control
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W911SD-17-T-0019
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Performance Requirements Summary

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PWS_Pest_Management_-_DRAFT_02_Nov_I.docx DOCX document

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PERFORMANCE REQUIREMENTS SUMMARY

Extermination and Pest Control at West Point

Required Service

Performance Work STATEMENTReference

Performance Standard The Contractor shall:

Acceptable Level of Control

(ALC)

Method Of Surveillance

Disincentive (Monthly)

1
Timely Response

Unscheduled

Respond within the allotted time of the priority (routine, urgent, emergency)
100% of emergency calls
Validated customer complaints
25%
2
Nuisance, Structural and Stored Products Pest Control

Scheduled

Survey and control to levels in the contract
50% of control
Random
25%
3
Nuisance, Structural and Stored Products Pest Control

Unscheduled

Survey and control to levels in the contract
50% of control
Random
25%

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