Appendix_B,_QASP.DOC

PART 1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

A. PURPOSE

This Quality Assurance Surveillance Plan (QASP) will be used as a guide to Government Quality Assurance Personnel (QAP). It provides a systematic method to evaluate the services the contractor is required to furnish. The Surveillance/Evaluation Methods identified in the QASP, in concert with the Contractor’s Quality Control Procedures will assure the Government of satisfactory contractor performance. The QASP is the management tool for documenting site surveillance conducted on contractors, contractor performance evaluation, and reporting of contractor performance. The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standard area achieved.

B. SURVEILLANCE PROCEDURES

1. Timeliness: Progress is maintained to assure compliance with completion time.

2. Quality: Conformance with statement of work and industry standards.

3. Tasks: Performed according to statement of work requirements.

4. Problem Resolution: Contractor submits deliverables in accordance with the contract and resolves any deficiencies identified by the government in the final submission. Following final submission, contractor resolves any additional deficiencies identified by the government and resubmits and or corrects within one week.

5. Delivery: Contractor submits each deliverable in accordance with the statement of work and terms of the contract.

C. PERFORMANCE AREAS

1. Management Responsiveness: Evaluate the adequacy of the contractor’s responsiveness and their ability to keep the government informed of work progress and provides for early problem identification and effective corrective action plans.

2. Schedule Control: Evaluate the contractor’s adherence to completion schedule.

3. Performance: The contractor will be evaluated as to the workmanship and adherence to the statement of work.

D. EVALUATION CRITERIA

1. (Outstanding). Indicates performance clearly exceeds contractual requirements. The area of evaluation contains few minor problems for which corrective actions appear highly effective.

2. (Satisfactory). Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

3. (Unsatisfactory). Indicates the contractor failed to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains serious problems for which the corrective actions were ineffective.

E. DOCUMENTATION

1. Documentation used to perform surveillance will consist of government inspections and/or inspection records.

F. RATING

1. Contractor will be given an overall rating of Outstanding, Satisfactory, or Unsatisfactory by the Government Technical point of contact or Contracting Officer Representative, if appointed, using the above evaluation criteria.