PWS_DRAFT_W911N2-16-Q-0008.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Callware Technologies Callegra.UC Voice Mail System or Equal For the Directorate of Information Management (DOIM)

At Letterkenny Army Depot (LEAD)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to install the Callware Technologies Callegra.UC Voice Messaging System or equal as defined in this PWS, except as specified in Section 3.0 as government Furnished Property or Services. The contractor shall perform to the standards in this contract.

1.2 Background: The Letterkenny Army Depot (LEAD) Directorate of Information Management (DOIM) has a requirement for a voice messaging system. All services are rendered at the Government site.

1.3 Period of Performance (PoP): The Period of Performance shall be no later than 120 days after contract award.

1.4 General Information:

1.4.1 Recognized Holidays: The following are recognized US Federal holidays.

1.4.1.1 New Year’s Day: January 1st

1.4.1.2 Birthday of Martin Luther King, Jr: Third Monday in January

1.4.1.3 Washington’s Birthday: Third Monday in February

1.4.1.4 Memorial Day: Last Monday in May

1.4.1.5 Independence Day: July 4th

1.4.1.6 Labor Day: First Monday in September

1.4.1.7 Columbus Day: Second Monday in October

1.4.1.8 Veteran’s Day: November 11th

1.4.1.9 Thanksgiving Day: Fourth Thursday in November

1.4.1.10 Christmas Day: December 25th

1.4.2 Place and Performance of Services: Performance shall be performed for the DOIM, at 5121 Coffey Ave (basement), between 6:00 a.m. to 3:30 p.m. Monday through Friday excluding holidays, except when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.3 Security Requirements: The contractor shall ensure personnel comply with the Personnel Security Standards set forth in Paragraph 4-14 of Army Regulation (AR) 25- 2, Information Assurance. The contractor and all associated sub-contractor's employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor must meet IT-Level 3 security requirements. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.3.1 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period/day, Government facilities, equipment and materials shall be secured.

1.4.3.2 Information Assurance Contractor Training and Certification: As prescribed by 48 Code of Federal Regulation (CFR), 239.7102-3, the contractor shall ensure:

1.4.3.2.1 All personnel accessing information systems will have the proper and current information assurance certification to perform information assurance functions in accordance with Department of Defense Directive (DoDD) 8570.01-M, Information Assurance Workforce Improvement Program. At a minimum, all personnel shall have the required certifications for IAT-I. Contractor personnel shall obtain and maintain the appropriate baseline certification and computing environment certification (CE) upon contract award, and provide the certificate within 14 days of PoP to the Government Information Assurance office for uploading to the Army Training and Certification Tracking System (ATCTS). The Government will incur no expenses for contractors to obtain certifications, to include time charged to obtain certification. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

The contractor shall provide replacements for personnel found not to be compliant with certification requirements within one (1) week of notification by the Contracting Officer's Representative (COR) at no additional cost to the Government. Employees found not to have a current Secret clearance shall be replaced within one (1) week of notification by COR at no additional cost to the Government.

1.4.3.3 Remote Access: The contractor shall ensure that employees understand that remote access into the Letterkenny Army Depot Network from employee-owned information systems (EOISs) for remote management activities is not authorized per AR 25-2, paragraph 4-31(g).

1.4.3.4 Acceptable User Policy (AUP): Contractor personnel performing work on an Information System that is part of the Letterkenny Army Depot Network are required to sign the AUP prior in order to performing work and must be signed annually for the duration of the contract with the Letterkenny Army Depot.

1.4.4 Conservation of Utilities: The contractor shall instruct employees in utilizing conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

1.4.5 Special Qualifications: The Contractor shall have at least one (1) year experience in the evaluation, de-installation, installation, repair and test of the Hardware described in this PWS.

1.4.6 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the Contracting Officer in accordance with Federal Acquisition Regulations Subpart 42.5 the Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.7 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the Contracting Officer. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.8 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

2.1.8 WORK DAY: The number of hours per day the Contractor provides services in accordance with the contract.

2.1.9 WORK WEEK: Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS - Army Federal Acquisition Regulation Supplement AR - Army Regulation COR - Contracting Officer Representative DA - Department of the Army DD250 - Department of Defense Form 250 (Receiving Report) DFARS - Defense Federal Acquisition Regulation Supplement DOD - Department of Defense FAR - Federal Acquisition Regulation

KO - Contracting Officer POC - Point of Contact PRS - Performance Requirements Summary PWS - Performance Work Statement TE Technical Exhibit

3.0 Government Furnished Property, Equipment and Services:

3.1 General: The Government will provide:

3.1.1 Facilities: The Government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS.

3.1.2 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of duties outlined in this PWS.

3.1.3 Equipment: None.

3.1.4 Software None.

3.1.5 Tools: None

3.1.6 Publications: The Contractor (to include Subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures to include but not limited to those listed below:

Engineering Manual (EM) 385-1-1, General Safety Requirements 29 CFR 1910, Occupational Health and Safety DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting DD254 – Department of Defense Contract Security Classification Specification, available at http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf AR 25-2, Information Assurance, Chapter 4, Information Assurance Policy 48 CFR 239.7102-3, Information Assurance Contractor Training and Certification

4.0 Contractor Furnished Property and Services: Except for those items specifically stated to be Government-Furnished in Section 3.0 above, the contractor shall furnish everything required to perform these installations and maintenance for the life of this contract.

5.0 The Contractor shall: Install the Joint Interoperability Test Command (JITC) certified Callware Technologies Callegra.UC Voice Messaging 48 port fully featured system with voicemail and auto attendant supporting 5,000 users with 150 unified messaging client licenses, integrated to existing CS1000 via T1/PRI ports with 10,000 hours of voice storage and able to transition to a VOIP solution, or equal system. Install two (2) T1 - Primary Rate Interface (PRI) cards and program to interface with the voice messaging system. Transfer the existing Call Pilot database and work with the Authorized Government Representative (AGR) to build the call trees, etc. The contractor will utilize the existing 19” 4 post rack. The power and data connections will be located in the same rack/location. All power cords and data connections will be labeled, identifying where they are going and where they are coming from on each end of the cable.

5.1 Installation of Hardware/Software (On-Site professional Services) to include:

5.1.1 Install two (2) T1 PRI cards in the existing CS1000 and work with AGR for correct programming. Existing slots are available in CS1000 and will be identified by the Government at the time of installation.

5.1.2 Install the JITC certified Callware Technologies CallegraUC Voice Messaging System, or equal, that will initially be configured to provide a 48 port fully featured system with voicemail and auto attendant supporting 5,000 users with 150 unified messaging client licenses with 10,000 hours of voice storage, with the ability to expand as needed.

5.1.3 Install the system according to the manufacturer's instructions. Insure that the system is the latest version available at the time of the installation. Insure that technicians installing the system are certified through the appropriate courses for the system Administration and Operations.

5.1.4 Configure the new equipment to function properly with Letterkenny’s existing CS1000 environment.

5.1.5 Initial hardware configuration will be in a test environment. When the configuration meets the Contracting Officers Representative (COR) or Authorized Government Representative (AGR) approval the configuration will be moved to the live environment. All test data will be provided to the Government in electronic form.

5.1.6 The contractor shall test the entire system in the live environment with the COR or AGR present during testing.

5.1.7 The contractor shall provide two (2) electronic (CD, DVD, etc.) copies of each:

hardware/equipment manuals, operating manuals, system diagrams, parameter metrics identifying the way it is configured and any test data from pre-testing the system.

5.1.8 Upon the completion of the installation and configuration, the Contractor shall provide hands-on training for operation, administration and maintenance of the installed hardware at the Letterkenny Army Depot (LEAD) for designated Government

Representatives. The contractor shall also train Letterkenny representatives in Tier I support and shall be responsible for providing all training materials.

5.1.9 Shall provide hardware and software maintenance 24 hours a day, 7 days a week for 12 months from the site acceptance date.

5.1.10 The response time for the maintenance is one (1) hour from the placement of the maintenance request by the COR or AGR. The on-site request shall be four (4) hours from the time of the onsite request by the COR or AGR. The maintenance will include on-site, on-line and telephone support.

5.1.11 Provide software version upgrades, updates, service packs and patches at no expense to the Government for 12 months from site acceptance.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Performance Objective

Standard Performance Threshold (Minimum

Acceptable Level (AQL))

Method of Surveillance / Performed By

5.1.1 Install the T1 PRI

cards

Within 120 days 100% Customer Feedback

5.1.2 Install the Callware

Technologies

Callegra.UC or equal

Within 120 days 100% Customer Feedback

5.1.3 Install latest version

available

Within 120 days 100% Customer Feedback

5.1.4 Configure the

Equipment

Within 120 days 90% Customer Feedback

5.1.5 Configuration in test

environment

Within 120 days 90% Customer Feedback

5.1.6 Configuration in live

environment

Within 120 days 90% Customer Feedback

5.1.7 Provide 2 digital (CD, DVD, etc.) copies of

documentation

Within 120 days 100% Customer Feedback

5.1.8 Hands-on training Within 120 days 100% Customer

Feedback

5.1.9 Provide maintenance 24/7/365 for first

12 months

100% Customer Feedback

5.1.10 Response time One (1) hour

initial request, four (4) hours on-site request

90% Customer Feedback

5.1.11 Provide software

version upgrades, updates, service packs and patches

When available with in first 12 months

100% Customer Feedback