W911KF-20-P-0033.pdf

SEE ADDENDUM

(No Collect Calls)

W911KF20Q0067 04-Jun-2020

b. TELEPHONE NUMBER

256-741-5128

8. OFFER DUE DATE/LOCAL TIME

12:00 AM 19 Jun 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.770-682-1587

W911KF9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

W911KF20P0033 01-Sep-2020

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MARQUETTA S. TAYLOR

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

W31G1Y009801ZW

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

T. MOREY GADDY / CONTRACTING OFFICER

See Schedule $322,422.21

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE 78205 FACILITY

OFFEROR CODE

ACC-ANAD

MARQUETTA S. TAYLOR

7 FRANKFORD AVE

ANNISTON AL 36201-4199

MOTOROLA, INC.

ANGELA R. NEAL

809 PINNACLE DRIVE

LINTHICUM HEIGHTS MD 21090

DFAS-COLUMBUS (ROCK ISLAND)

DFAS-ROCK ISLAND / JAIQBAC

ATTN: ROCK ISLAND

PO BOX: 182316

COLUMBUS OH 43218-2316

18a. PAYMENT WILL BE MADE BY CODE HQ0303

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE

SEE ITEM 9

15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

256-235-6353FAX:

TEL: 256-741-5128 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$12,000,000

NAICS:

811213

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL: troy.m.gaddy2.civ@mail.mil

256 741-5227TEL:

31c. DATE SIGNED

25-Jun-2020

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF56

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

W911KF20P0033

Section SF 1449 - CONTINUATION SHEET

LOCAL NARRATIVE

Local Narratives

1. Vendor POC: Motorola Solutions, INC, Angela Neal 410-712-6029-office angela.neal@motorolasolutions.com

2. Depot POC: Tamaria Birdsong (256) 235-6464 tamaria.s.birdsong.civ@mail.mil

3. Contracting POC: Marquetta S. Taylor (256) 741-5128 marquetta.s.taylor.civ@mail.mil

4. Period of Performance 01 Sept 2020 -31 Aug 2022

Tamaria Birdsong Anniston Army Depot

7 Frankford Ave Anniston, AL 36201

Narrative: SCHEDULING DELIVERIES. Prior to making a delivery at Anniston Army Depot, trucking companies MUST schedule an appointment. Attempted deliveries without an appointment will be turned away, No Exceptions.

WORK HOURS RECEIVING HOURS DAY(S) OF WEEK

7:00 AM - 4:30 PM 7:00 AM - 2:00 PM Monday - Thursday 7:00 AM - 3:30 PM 7:00 AM - 2:00 PM Every other Friday CLOSED 7:00 AM - 2:00 PM Every other Friday CLOSED CLOSED Saturdays, Sundays, and Federal Holidays

(1) Federal Holidays. Federal holidays may cause the Depot to be closed for one or more of the work days identified. The contract performance period has taken this possibility into consideration.

(2) Shutdown Periods. The Government may choose to shut down for a week or portions of a week as stated below. During this shutdown, and unless otherwise stated, only those Government personnel essential for equipment/facility maintenance will be permitted work.

4th of July Holiday Safety Stand-Down Day* Christmas Holiday Employee Appreciation Day*

*Safety Stand-Down Day and Employee Appreciation Day generally occur on a Friday (8-hour day). Safety Stand-Down Day consists of either two half-days occurring at six-month intervals or one full workday per year. Employee Appreciation Day generally occurs on a Friday (half of an 8-hour day) and is usually held in the afternoon. The Contractor’s services may not be required during these periods. In such cases, the Contractor will be notified in writing by the Government. These interruptions will be at no cost to the Government.

(3) Schedule Changes. When situations warrant, the Government may change the hours of operation to adjust for certain conditions, i.e., weather conditions (extreme heat or cold). For example, during summer production, shops may begin work at 6:00 am and leave work at 3:30 pm to avoid the afternoon heat. The Contractor shall be provided as much advance written

This procurement is sole sourced to Motorola Solutions, Inc. 809 Pinnacle Dr. Ste G, Linthieum Heights, MD 21090-2535 notice as possible when these situations occur and will be expected to support any schedule change provided by the Contracting Officer.

(4) Vehicle Searches: All vehicles entering, moving throughout, and exiting ANAD are subject to random searches as directed by the Depot Commander.

Narrative: SYSTEM FOR AWARD MANAGEMENT (SAM). Contractors must be registered in the System for Award Management (SAM) database before an award will be issued and shall complete the electronic annual representations and certifications within SAM. After award, companies must ensure that their SAM registration remains valid and current to avoid problems with invoicing and payment. For SAM access and navigation issues, follow the instructions provided at “User Guides and Helpful Hints” on SAM Home page.

Narrative: WAWF PROCEDURES. If your order WILL BE PAID BY DFAS (not by credit card) and contains DFARS Clause 252.232-7003, Electronic Submission of Payment Requests, you must submit your invoice through Wide Area Workflow (WAWF). This clause requires invoices for supplies and services purchased by the DoD be submitted via electronic means.

The Wide Area Workflow system satisfies this mandatory requirement. WAWF can be accessed on the internet at https://wawf.eb.mil/

Ensure the Electronic Business POCs listed in the System for Award Management (SAM) for your company are the same individuals that will submit invoices through WAWF before using WAWF. SAM is accessible at www.sam.gov. For SAM access and navigation issues, follow the instructions provided at “User Guides and Helpful Hints” on SAM Home page.

If your Electronic Business (EB) POCs are correct, contact the WAWF helpdesk at 1-866-618- 5988 or by e-mail at cscassig@ogden.disa.mil and ask them to establish a group for your CAGE code. The group administrator will also have to call the WAWF helpdesk to request account activation. Once the group is established and the account is activated, you will be able to create a Combination Invoice/Receiving report (SUPPLIES/MATERIALS) or a 2 in 1 Invoice (SERVICES/EQUIPMENT) using the codes below and instructions available from our contract administrator/buyer.

Questions concerning payment should be directed to the responsible Defense Finance Accounting Services (DFAS). Please have the order number and invoice number ready when calling about payment status.

The accounts payable mailing address can be located in Block 18a of your order. You can easily access payment information using the DFAS web site at http://www.dfas.mil. Your purchase order/contract number or invoice will be required to inquire status of your payment.

Go to DFAS on the web at: www/dfas.mil/money/vendor. THE FOLLOWING CODES

WILL BE REQUIRED TO ROUTE YOUR INVOICES AND ADDITIONAL EMAILS

CORRECTLY THROUGH WAWF:

WAWF

Data/CODES needed for

Invoice

SUPPLIES/

MATERIALS

(PRs that start with W31G1Y)

SERVICES/

EQUIPMENT

SUPPLIES/

MATERIALS

(PRs DO NOT that start with W31G1Y)

CONSTRUCTION

CAGE CODE

SAM Cage code listed in

Contractor/ Offeror field of contract

SAM Cage code listed in

Contractor/ Offeror field of contract

SAM Cage code listed in Contractor/

Offeror field of contract

SAM Cage code listed in Contractor/Offeror field of contract

ISSUE/ADMIN BY

DODAAC

W911KF W911KF W911KF W911KF

INSPECT BY

DODAAC (If needed)

W31G1Y (Must have inspector code)

W911KF

W911KF

(Unless Inspected by DCMA)

W911KF

SHIP TO

(Supplies/Material s Only)

W911KF NOT AVAILABLE W911KF W911KF

ACCEPTOR

(Services/Equipment Only)

NOT AVAILABLE W911KF NOT AVAILABLE NOT AVAILABLE

Type of Invoice COMBO 2 IN 1 COMBO CONSTRUCTION

Pay DODAAC HQ0303 HQ0303 HQ0303 HQ0303

CONTRACT NUMBER: W911KF-20-P-0033

DELIVERY ORDER NUMBER (IF APPLICABLE):

EMAIL POINT OF CONTACT LISTING: (Please insert following email addresses for additional email distribution)

CONTRACT ADMINISTRATOR: Marquet ta Taylor (256-)741-5128 CONTRACTING OFFICER: M o r e y G a d d y

USER AND/OR INSPECTOR:

Narrative: COVID-19

COVID-19 is an infectious disease that has caused sickness and death around the world and in the United States of America. This disease is in the form of a virus and is primarily spread by person-to-person transmission. This narrative mandates actions to reduce the risk of spreading this virus.

Contract employees must comply with Federal (Center for Disease Control (CDC)) and State (Alabama Department of Public Health (ADPH)) guidelines related to, but not limited to, protective measure, reporting for duty, quarantine, and returning to work.

Social distancing and covering the face, specifically, the mouth and nose to prevent the spread of viral aerosols, are avenues to limit the spread of the virus. In order to mitigate the spread of COVID-19 and to protect all personnel, ANAD has directed that all contractor personnel comply with the practices that have been recommended by the CDC, including, but not limited to washing your hands, not touching your face, and social distancing.

Absent a medical condition that prevents the wearing of a face covering or safety considerations based on a contractor’s assigned duties, ANAD contractors shall wear face coverings where they cannot maintain six (6) feet of separation from other persons within the work area. A face mask covering the mouth and nose must be worn at all times while in duty status, to include lunch and breaks, when the six (6) feet of separation cannot be maintained.

If a contract employee is infected by COVID-19 and has performed work or delivered supplies to ANAD, the contractor shall notify the Contracting Officer immediately. Infected contractor employees may not return to ANAD until they are cleared to return to work by medical personnel in accordance with (IAW) ANAD COVID-19 Pandemic policy regarding the return to work of infected individuals.

Contractors must continue to remain informed and comply with all current and future Commander directives and policies related to COVID-19 to ensure the most safe, effective, and efficient workforce conditions.

Statement of Work for Land Mobile Radio (LMR) Maintenance Support

Period of Performance: 1 September 2020 – 31 August 2021 Base + One (1) Option Year

1.0 Scope

1.1. This specification establishes a requirement for continued use and support of the Land Mobile Radio (LMR) Maintenance Support from Motorola. Motorola’s software is a proprietary LMR that helps organizations manage all or part of their Infrastructure Repair with Advanced Replacement.

1.2. The Anniston Army Depot Land Mobile Radio (LMR) network must be secure and reliable beyond question because it supports communications essential to the safety and security of system users and the community. The network supports first responders, production operations, and tenant unit operations. The LMR network transmits fire alarms from building fire alarm systems to the fire department. The LMR network provides connectivity to the Giant Voice mass notification system in the event of an emergency. The security force depends on the LMR network to coordinate their response to emergencies and force protection situations. The LMR network provides reliable and secure communications to more than 1200 subscribers. The network requires constant alarm and event monitoring, maintenance, and application of pre-tested software patches and anti-virus definitions. A 4-hour or less repair technician response time is required for any event that degrades network availability. Motorola is uniquely postured to provide this capability.

1.3. The Contractor shall not proceed with any verbal or written change(s) to the scope of work from sources other than the Contracting Officer, who will provide changes in writing.

1.4 The Contractor shall have knowledge and technical expertise in several areas, including be required to perform Infrastructure Repair with Advanced Replacement as specified below:

Infrastructure Repair with Advanced Replacement is a repair service for Motorola and select third party Infrastructure as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated into this Statement of Work (SOW) by this reference. Infrastructure may be repaired down to the Component level, as applicable, at the Motorola Infrastructure Depot Operations (IDO). At Motorola’s discretion, select third party Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If Infrastructure is no longer supported by the original equipment manufacturer or third party vendor, Motorola may replace Infrastructure with similar Infrastructure, when possible. When available, Motorola shall provide Customer with an Advanced Replacement unit(s) or FRU(s) in exchange for Customer’s malfunctioning FRU(s). Non-standard configurations, Customer-modified Infrastructure and certain third party Infrastructure are excluded from Advanced Replacement service. Malfunctioning F7.8RU (s) shall be evaluated and repaired by IDO and returned to IDO FRU inventory upon completion of repair.

The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference.

2.0 Motorola Solutions Inc. (MSI) has the following responsibilities:

2.1. Use commercially reasonable efforts to maintain an inventory of FRU.

2.2. Provide new or reconditioned units as FRU to Customer or Servicer, upon request and subject to availability. The FRU shall be of similar kit and version, and shall contain like boards and chips, as the Customer’s malfunctioning Infrastructure.

2.3. Program FRU to original operating parameters based on templates provided by Customer as required in Section 3.5. If Customer template is not provided or is not reasonably usable, a standard default template shall be used.

2.4. Properly package and ship Advanced Replacement FRU from IDO’s FRU inventory to Customer specified address.

2.4.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding holidays, FRU shall be sent next day air via Federal Express Priority Overnight or UPS Red, unless otherwise requested. Motorola shall pay for such shipping, unless Customer requests shipments outside of the above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In such cases, Customer shall be subject to shipping and handling charges.

2.4.2. When sending the Advanced Replacement FRU to Customer, provide a return air bill in order for Customer to return the Customer’s malfunctioning FRU.

The Customer’s malfunctioning FRU shall become property of IDO and the Customer shall own the Advanced Replacement FRU.

2.4.3. When sending a Loaner FRU to Customer, IDO shall not provide a return air bill for the malfunctioning Infrastructure. The Customer is responsible to arrange and pay for shipping the malfunctioning Infrastructure to IDO. IDO shall repair and return the Customer’s Infrastructure and shall provide a return air bill for the customer to return IDO’s Loaner FRU.

2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified as an Advanced Replacement or Loaner FRU.

2.6. Receive malfunctioning Infrastructure from Customer and document its arrival, repair and return.

2.7. Perform the following service on Motorola Infrastructure:

2.7.1. Perform an operational check on the Infrastructure to determine the nature of the problem.

2.7.2. Replace malfunctioning FRU or Components.

2.7.3. Verify that Motorola Infrastructure is returned to Motorola manufactured specifications, as applicable

2.7.4. Perform a Box Unit Test on all serviced Infrastructure.

2.7.5. Perform a System Test on select Infrastructure.

2.8. Provide the following service on select third party Infrastructure:

2.8.1. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and eliminate sending Infrastructure with no trouble found (NTF) to third party vendor for repair, when applicable.

2.8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor for repair service, when applicable.

2.8.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service.

2.8.4. Perform a post-test after repair by Motorola, original equipment manufacturer, or third party vendor to confirm malfunctioning Infrastructure has been repaired and functions properly in a Motorola System configuration, when applicable.

2.9. Re-program repaired Infrastructure to original operating parameters based on templates provided by Customer as required by Section 3.5. If Customer template is not provided or is not reasonably usable, a standard default template shall be used.

If IDO determines that the malfunctioning Infrastructure is due to a Software defect, IDO reserves the right to reload Infrastructure with a similar Software version.

Enhancement Release(s), if needed, are subject to additional charges to be paid by Customer unless the Customer has a Motorola Software Subscription agreement.

2.10. Properly package repaired Infrastructure unless Customer’s malfunctioning FRU was exchanged with an IDO FRU. Motorola shall return Customer’s FRU(s) to IDO’s FRU inventory, upon completion of repair.

2.11. Ship repaired Infrastructure to the Customer specified address during normal operating hours set forth in 2.4.1. FRU shall be sent two-day air unless otherwise requested. Motorola shall pay for such shipping, unless Customer requests shipments outside of the above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In such cases, Customer shall be subject to shipping and handling charges.

3.0 PERIOD OF PERFORMANCE

3.1. Any hours during Anniston Army Depot normal business hours (Monday - Thursday 7:00 AM - 4:30 PM, Every other Friday 7:00 AM-3:30 PM and CLOSED every other Friday, Saturdays, Sundays and Federal Holidays.

3.2. All support provided by the Contractor shall be performed by the appropriate level employee, e.g., technician, programmer, or engineer.

3.3. The Contractor shall coordinate work through the Contracting Officer Representative (COR) identified in the contract.

3.4. The COR will obtain information from depot subject matter expert (SME) working with Contractor as needed for monthly reports/periodically.

4.0 SURVEILLANCE METHOD

4.1. The Contractor shall perform annual periodic inspections of the LMR, conducted with the depot SME present, and shall provide the COR with written correspondence via email upon completion.

4.2. The Contractor shall perform 100% Inspection as the primary method while monitoring the system 24/7. All issues shall be reported to the depot subject matter expert via 24/7 monitoring, a Trouble Case shall be created, and COR shall be notified.

4.0 ANAD has the following responsibilities:

5.1. Contact or instruct Servicer to contact the Motorola System Support Center (SSC) and request an Advanced Replacement, or Loaner FRU and a return authorization number (necessary for all non-Advanced Replacement repairs) prior to shipping malfunctioning Infrastructure or third party Infrastructure named in the applicable attached Exhibit.

5.1.1. Provide model description, model number, serial number, type of System and Firmware version, symptom of problem and address of site location for FRU or Infrastructure.

5.1.2. Indicate if Infrastructure or third party Infrastructure being sent in for service was subjected to physical damage or lightning damage.

5.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Infrastructure being sent in for service.

5.1.4. Provide Customer purchase order number to secure payment for any costs described herein.

5.2 Pay for shipping of Advanced Replacement or Loaner FRU from IDO if Customer requested shipping outside of standard business hours or carrier programs set forth in section 3.4.1.

5.3 Within five (5) days of receipt of the Advanced Replacement FRU from IDO’s FRU inventory, properly package Customer’s malfunctioning Infrastructure and ship the malfunctioning Infrastructure to IDO for evaluation and repair as set forth in 2.7.

Customer must send the return air bill, referenced in 2.4.2 above back to IDO in order to ensure proper tracking of the returned Infrastructure. Customer shall pay the replacement fee for if the Infrastructure malfunctions and shall properly returns

it. For Infrastructure and/or third party Infrastructure repairs that are not exchanged in advance, properly package Infrastructure and ship the malfunctioning FRU, at Customer’s expense and risk of loss to Motorola. Customer shall properly package the Customer malfunctioning Infrastructure FRU to ensure that the shipped Infrastructure arrives un-damaged and in repairable condition. Customer shall clearly print the return authorization number on the outside of the packaging.

5.4 If received, Customer shall properly package and ship Loaner FRU back to IDO within five (5) days of receipt of Customer’s repaired FRU.

5.5 Maintain templates of Software/applications and Firmware for reloading of Infrastructure as set forth in paragraph 2.3 and 2.9.

5.6 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Replacement services to Customer.

5.7 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure Repair with Advanced Replacement:

1. All Infrastructure over seven (7) years from product cancellation date.

2. All Broadband/WiNS Infrastructure three (3) years from product cancellation date.

3. Physically damaged Infrastructure.

4. Third party Equipment not shipped by Motorola.

5. Consumable items including, but not limited to, batteries, connectors, cables, tone/ink cartridges.

6. Test equipment.

7. Racks, furniture and cabinets.

8. Firmware and/or Software upgrades.

ASTRO® 25 Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Backhaul Includes PTP (Point-to-Point Wireless) PTP 49600 and PTP 800 licensed series Excludes all other PTP technologies Base Station(s) and Repeater(s) Includes Quantar, MTR3000, STR3000, GTR8000, GTR8000 HPD, IntelliRepeater, Network Management (Please refer to the SOW for details) is not available on all stations.

Quantar high power booster power amplifier, power supply and control board Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray Network Hub Excludes all other technologies

Computer(s)/Workstations/Modems Includes computers (Pentium I, II, III, IV) directly interface with or control the communications System, including Systemwatch II, PT800 tablet HP x1100, HPx2100, HP xw4000-4600, HPz400, HP VL600, HP VL800, HPz400, ML850 laptop, MW810, ML900 laptop, ML910 laptop, Compaq XW4000. Includes keyboards, mice, trackballs.

Excludes all other laptop and desktop computer technologies and all 286, 386, 486 computers; defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention, Console(s) Includes Centracom Gold Elite, MCC7500, MCC5500, MIP5000, VPM, as part of complete communication System – including headset jacks, dual footswitches, and gooseneck microphones.

Excludes cables Controller - trunking Includes SmartNet II prime and remote controllers, MTC3600, GCP8000, Site Controller PSC9600, CSC7000, MTC9600, MZC3600, MZC5000 (Includes Netra240 & T5220).

Excludes SSMT and SCMS controllers. CD ROM Drive, Fan Tray Dictaphones and Recording Equipment Excludes all types and models.

Digital Interface Unit(s) Included Digital Signaling Modem(s) Included upon modem model availability Digital Voice Modem(s) Included upon modem model availability Keyload Variable Loader Included Firewalls Includes Nortel Alteon ASF5105, 5106, Juniper SS520, ISSG140, SSG5, ISG1000C, ISG2000

Intrusion Detector Includes Proventia 201 Linux IDSS, Proventia CX4002C ISSI Gateway Includes T5220 Sun server Solaris 10 OS Links Includes PTP 49600 and 800 licensed series Logging Recorder Includes NICE Excludes all other technologies Management Terminals Includes computers (Pentium I, II, III, IV) that directly interface with or control the communications System, including Systemwatch II.

Excludes laptop computers and all 286, 386, 486 computers.

MBEX(s) or NOVA Interconnect Included Monitor(s)

Includes all Motorola certified monitors connected to computers that directly interface with or control the communications System.

Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention, as well as monitors that were not shipped by Motorola and/or cannot be confirmed by a Motorola factory order number.

Moscad Includes NFM (Network Fault Management), as part of communication System only, RTU, SDM Site Manager RTU. Standalone MOSCAD and System Control and Data Acquisition (SCADA) must be quoted separately. Includes FSA4000.

Excludes all other fire alarming systems.

ASTRO 25 Infrastructure Repair cont. Inclusions, Exclusions, Exceptions and Notes Network Fault Management Includes Full Vision, Unified Event Manager Excludes NMC Gateway Includes PDG:CPX8216, IVD & HPD PDG on HP DL360, MOTOBRIDGE Printer(s) Includes printers that directly interface with the communications system.

RAS(s) Excludes RAS 1100, 1101 and 1102 Receiver(s) Includes Quantar, MTR2000 and ASTRO-TAC, GPW8000, GTR8000, GTR8000 HPD Receivers.

Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray Routers Includes GGM8000, ST5500, ST5598, S2500-S6000 Servers Includes Netra 240, Netra T5220, cPCI, HP DL360, HP ML370, HP ML110, HP ML530, HP TC2110, 2120 HP InfoVista Server. IR8000 series, LX4000 series, Intel Server TSRL-T2, TIGPR2U, Proventia 201 Linux IDSS, Proventia GX4002C,Trak9100.

Network Management Server includes cPCI Chassis, Power Supply, Fan Tray, Controller Hard Drive, CD ROM Drive, Tape Drive, CPU, Client PC’s, Core Security Management Server, Firewall Servers, Intrusion Detection Sensor Server.

Excludes Dell Servers, Monitors, Memory Module 0182915Y02, Rear Fan RLN5352, Central Process Card 0182915Y01 Simulcast Distribution Amplifier(s) Included Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System.

Secure Includes KMF crypto card, end to end Cryptor for IVD PDEG Cryptr

SMARTX

Includes VPM Switch

Includes Nortel Passport PBX,Cisco Catalyst 6509, HP 5308 LAN switch, HP ProCurve Switch 2524, 2650, 2626, HP3500, HP2610, 3Com PS40, SS1100 Telco PBX Includes Avaya Difinity PBX, S8300, S8500, Intel Server (ACSS), TSRLT2, TIGPR2U Terminal Servers Includes IR8000, LX4000S, LX4000T, Paradyne Universal Simulcast Controller Interface(s) Included UPS Systems Excluded from service agreements but may be repaired on an above contract, time and material basis. All UPS Systems must be shipped to IDO for repair.

Excludes batteries and any on-site services.

Workstation Included

SmartZone System Infrastructure Exhibit Inclusions, Exclusions, Exceptions and Notes Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines.

Base Station(s) and Repeater(s) Includes: Quantar, Quantro, Digital, MTR2000 ONLY.

Central Electronics Bank(s) Includes Logging Recorder, Interface and Network Hub, NICE logging recorders Excludes all other technologies Computer(s) Includes computers (Pentium I, II, III, IV) that directly interface with or control the communications System, including Systemwatch II, keyboards, mice and trackballs.

Excludes laptop computers and all 286, 386, 486 computers, defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention.

Console(s) Includes Centracom Gold Elite, MCC7500, MCC5500, MIP5000 as part of complete communication System – including headset jacks, dual footswitches, and gooseneck microphones.

Excludes cables Controller(s) -Trunking Includes SmartNet II prime and remote controllers.

Excludes SSMT and SCMS controllers.

Dictaphones, Logging Recorders and Recording Equipment Includes NICE Excludes all other technologies Digital Signaling Modem(s) Included upon modem model availability Digital Voice Modem(s) Included upon modem model availability Management Terminals

Includes computers (Pentium I, II, III, IV) that directly interface with or control the communications System, including Systemwatch II.

Excludes laptop computers and all 286, 386, 486 computers.

MBEX(s) or NOVA Interconnect Included Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control the communications System.

Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention as well as monitors that were not shipped by Motorola and/or cannot be confirmed by a Motorola factory order number.

Moscad Includes NFM (Network Fault Management), as part of communication System only.

Standalone MOSCAD and System Control and Data Acquisition (SCADA) must be quoted separately. Includes FSA4000.

Excludes all other fire alarming systems.

Motobridge Included Network Fault Management Includes Full Vision Excludes NMC Printer(s) Includes printers that directly interface with the communications System.

RAS(s) Excludes RAS 1100, 1101 and 1102 Receiver(s) Includes Quantar and MTR2000, ASTRO-TAC Receivers Simulcast Distribution Amplifier(s) Included Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System.

Excludes MFS -Rubidium Standard Network Time and Frequency devices Universal Simulcast Controller Interface(s) Included UPS Systems.

Excluded from service agreements but may be repaired on an above contract, time and material basis. All UPS Systems must be shipped to IDO for repair.

Excludes batteries and any on-site services.

SmartZone System Infrastructure cont. Inclusions, Exclusions, Exceptions and Notes Zone Manager Excludes HP715/33, HP 715/50 servers.

Excludes x-terminals NDS14C and NDS17C Zone Controller(s) Includes console terminals.

Excludes all Sun/IMP hard drives except TLN3495A 0820 1 GB drive as well as the following SUN/IMP CPUSET’s: TLN3278B 0406, TLN3343A 0424 and TLN3278A 0181/0389.

Contractor shall be required to perform Network Preventative Maintenance as specified below:

Network Preventative Maintenance

1.0 Description of Service

Network Preventative Maintenance shall provide an operational test and alignment, on the Customer’s Infrastructure Equipment (infrastructure or fixed network equipment only) to ensure the Infrastructure meets original manufacturer’s specifications, as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated by this reference. Customer’s System type determines which Exhibit is applicable (i.e.

SmartZone system exhibit, SmartNet system exhibit). Network Preventative Maintenance shall be performed during Standard Business Days. If the System or Customer requirements dictate this service must occur outside of Standard Business Days, Motorola shall provide an additional quotation. Customer is responsible for any charges associated with helicopter or other unusual access requirements or expenses.

The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference.

2.0 Motorola Solutions Inc. (MSI) has the following responsibilities:

2.1 Notify the Customer of any possible System downtime needed to perform this service.

2.2 Physically inspect the Infrastructure Equipment in the system (equipment cabinets, general circuitry, fault indicators, cables, and connections).

2.3 Remove any dust, and/or foreign substances from the Infrastructure.

2.4 Clean filters, if applicable.

2.5 Measure, record, align, adjust the Infrastructure Equipment parameters in accordance with the manufacturer’s service manuals and the Rules and Regulations of the Federal Communications Commission (FCC), where applicable.

3.0 Customer has the following responsibilities:

3.1 Provide preferred schedule for Network Preventative Maintenance to Motorola.

3.2 Authorize and acknowledge any scheduled System downtime.

3.3 Maintain periodic backup of databases, Software applications and Firmware.

3.4 Establish and maintain a suitable environment (heat, light, and power) for the Equipment location and provide the Servicer full, free, and safe access to the Equipment so that the Servicer may provide services. All sites shall be accessible by standard service vehicles.

3.5 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Network Preventative Maintenance services to Customer.

SmartZone Infrastructure

Operational Check (where applicable) Transmitter modulation RF power output/reflected RF Frequency Measured/adjusted Receiver Sensitivity Measured/Adjusted Audio Input & Output Level Check Low Speed Data Combiners & Circulator Loss Receiver Desense (Full Duplex Only) Repeater(s), Control Station(s) Power Supply voltages Audio Input & Output Level Ethernet Operation CEB Power Supply Voltage, and AC Ripple Switches, Lights, CRT CEB Signal Levels Wiring and Grounding for each Position Check and Clean keyboards, CPU. CRT’s Consoles Positions/Remotes CEB Diagnostics Central Controller and Power Supplies T Bar Switched Simulcast Controller Simulcast Remote Controller Distribution Amp DIGITAC Comparator Receiver Multi-Couplers and Tower Mounted Amplifier Check for receiver to Comparator audio path.

Check for proper audio to Status Tone ratio Central Controllers, DIGITAC Comparators Confirm that all Receiver RX Notch Filters are either IN or OUT Roll to Redundant Receive Reference Module Check Frequency Standards

GPS

Check Power Supply Voltages Audio Network Analyzer Baseline Database Server System Manager Terminal Site Equipment Site Test/System Calibration Equipment Check Diagnostics/Alarms AC/DC Voltages/Batteries Switch-Over Operations Switch to Generator Power Switch to Battery Power Power

UPS

Generator AC to DC Power Unit (RF equipment) All Equipment Check Diagnostics/Alarms Check all system printers Check all modems for proper levels & synchronization Other Equipment MBX/Other telco interface common equipment ASTRO® LE -Network Preventative Maintenance Checklist

CO-LOCATED/REMOTE SITE

Repeater(s), Control Station(s) Site Controllers Router/Switches All Equipment Power Supply Voltages Check Lights/Fan Operation Roll to Redundant Controller (pre-approved by customer) Check Lights/Fan Operation Check for receiver to Comparator audio path ACTAC 9600 Comparator All sites on line? V.24 link health-link delays Channel Bank/ transport health for all sites (diagnostics/alarms)

MASTER/PRIME SITE (RF Equipment) Master/Prime Site Controllers Router/Switches ASTRO-TAC Comparators Channel Bank Roll to Redundant Power Supply (pre-approved by customer) Site Control Manager/Site Command Server (Clients) Backup Databases Terminal Server

MASTER/PRIME SITE (Servers) Remote Access Test Roll to Redundant Receive Reference Module (pre-approved by customer) Frequency Standards (check 1 PPS, 5 MPPS, composite)

GPS

Check Power Supply Voltages Check Diagnostics/Alarms AC/DC Voltages/Batteries Switch-Over Operations Switch to Generator Power (pre-approved by customer)

TRUNKING TEST (Completed at all Sites) Secure Call ASTRO® 25 ARC4000, 6.x, & 7.x Network Preventative Maintenance Checklist ASTRO® 25 ARC4000, 6.x, & 7x Operational Check (where applicable) Reference existing site PM documents for exact measurements TX Frequency in Hz TX Power Output of Station (Forward/Reflected) TX Power Output out of Combiner (Forward/Reflected) TX Low Speed Deviation TX Test Pattern Deviation

TX BER

RX Tower/Rack Mounted Amplifier RX RF Level at 5% BER at Receiver and Through Multi-Coupler Receiver Desense/ Degradation do to Site Noise and TX Desense Wireline Audio Input & Output Levels Check Lights/Fan Operation Check/Align Frequency Standard Roll to Redundant Controller (pre-approved by customer) Test Site Trunking/Failsoft Modes (pre-approved by customer) Multiple Control Channel Switching (pre-approved by customer) Check Lights/Fan Operation Check Diagnostics/Alarms

CO-LOCATED/REMOTE SITE

Repeater(s), Control Station(s) Site Controllers Router/Switches All Equipment Power Supply Voltages Check Lights/Fan Operation Roll to Redundant Controller (pre-approved by customer) Check Lights/Fan Operation Check for receiver to Comparator audio path ACTAC 9600 Comparator All sites on line? V.24 link health- link delays Channel Bank/ transport health for all sites (diagnostics/alarms)

MASTER/PRIME SITE (RF Equipment) Master/Prime Site Controllers Router/Switches ASTRO-TAC Comparators Channel Bank Roll to Redundant Power Supply (pre-approved by customer) Master Site Servers health (diagnostics/alarms) Complete backup of databases Roll to Redundant Zone Controller (pre-approved by customer)

Remote Access Test Check all modems for proper levels & synchronization

MASTER/PRIME SITE (Servers) Misc Equipment MBX/Other telco interface common equipment Roll to Redundant Receive Reference Module (pre-approved by customer) Frequency Standards (check 1 PPS, 5 MPPS, composite)

GPS

Check Power Supply Voltages Check Diagnostics/Alarms AC/DC Voltages/Batteries Switch-Over Operations Switch to Generator Power (pre-approved by customer) Switch to Battery Power (pre-approved by customer)

POWER

UPS

Generator AC to DC Power Unit (RF equipment) All Equipment Check Diagnostics/Alarms Audio Input & Output Level Ethernet Operation CEB/MCC Power Supply Voltage, and AC Ripple Switches, Lights, CRT CEB/MCC Signal Levels Wiring and Grounding for each Position Check and Clean keyboards, CPU. CRT’s

CONSOLES POSITIONS/REMOTES

CEB/AEB/MCC diagnostics Talkgroup Test Multigroup Call Private Call

TRUNKING TEST (Completed at all sites) Secure Call

Contractor shall be required to perform Network Monitoring Dispatch On-Site as specified below:

Network Monitoring, OnSite Infrastructure Response and Dispatch Service

Motorola shall provide Network Monitoring, Dispatch Service and OnSite Infrastructure Response services to the Customer. These services are applicable only for the following system types: ASTRO®, ASTRO® 25, ARC 4000, SmartZone®/OmniLink® v2.0.3 and higher, SmartNet®, Private Data (with a wireless network gateway) v2.0.3 and higher, and Harmony® Wireless Communications System. The terms of this Statement of Work (SOW) are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s) with the Customer to which this SOW is appended and made a part thereof by this reference.

1.0 Description of Services

Network Monitoring is a service designed to electronically monitor Elements of a Communication System for Events, as set forth in the Monitored Elements Table. When the Motorola System Support Center (SSC) detects an Event, trained technologists acknowledge the Event, run remote diagnostic routines, and initiate an appropriate response. Appropriate responses could include, but are not limited to, continuing to monitor the Event for further development, attempting remote Restoral, or transferring the Event by opening a Case for dispatch of a Servicer. If dispatched, the Servicer shall respond at the Customer location based on pre-defined Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time Table in order to Restore the System. Motorola shall provide Case management as set forth herein. The SSC maintains contact with the on-site Servicer until System Restoral occurs and Case is closed. The SSC shall continuously track and manage Case activity from open to close through an automated Case tracking process. This Case management allows for Motorola to provide activity and performance reports.

2.0 Motorola Responsibilities:

2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring ASTRO and ASTRO25, SmartZone/ OmniLink, Private Data, and Harmony Wireless Communications network types. The Connectivity Matrix set forth in Appendix 1, further describes the Connectivity options.

2.2. If determined necessary by Motorola, provide Motorola owned equipment for monitoring ASTRO and ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment, the type of equipment and location installed is listed in the Motorola Owned & Supplied Equipment Table.

2.3. If determined necessary by Motorola, provide Motorola owned equipment for monitoring SmartNet System elements. If Motorola installs or replaces Motorola owned equipment, the type of equipment and location installed is listed in the Motorola Owned & Supplied Equipment Table.

2.4. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date.

2.5. Continuously receive service requests.

2.6. Remotely access the Customer’s System to perform remote diagnostics as permitted by Customer pursuant to section 3.1

2.7. Attempt remote Restoral, as appropriate.

2.8. Create a Case as necessary when service requests are received. Gather information to perform the following:

2.8.1. Characterize the issue

2.8.2. Determine a plan of action

2.8.3. Assign and track the Case to resolution.

2.9. Dispatch a Servicer, as required, by Motorola standard procedures and provide necessary Case information collected in section 2.8

2.10. Ensure the required personnel have access to Customer information as needed.

2.11. Disable and enable System devices, as necessary, for Servicers.

2.12. Servicer shall perform the following on-site:

2.12.1. Run diagnostics on the Infrastructure or FRU.

2.12.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola may provide Infrastructure or FRU.

2.12.3. Provide materials, tools, documentation, physical planning manuals, diagnostic/test equipment and any other requirements necessary to perform the Maintenance service.

2.12.4. If a third party Vendor is needed to Restore the System, the Servicer may accompany that Vendor onto the Customer’s premises.

2.13. Verify with Customer that Restoration is complete or System is functional, if required by Customer’s repair Verification preference described in the Customer Support Plan required by section 3.5. If Verification by Customer cannot be completed within 20 minutes of Restoration, the Case shall be closed and the Servicer shall be released.

2.14. Escalate the Case to the appropriate party upon expiration of a Response time.

2.15. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is resolved.

2.16. Notify Customer of Case Status, as described in the Customer Support Plan required be section 3.5 at the following Case levels

2.16.1. Open and closed; or

2.16.2. Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed, closed.

2.17. Provide, when requested by Customer, the following reports, as applicable:

2.17.1. Case activity reports to Customer.

2.17.2. Network Monitoring Service reports for Customer System(s).

2.17.3. Network Activity/Availability Reports for ASTRO25, SmartZone/ OmniLink, and Private Data Systems only.

2.18. Respond in accordance to pre-defined Response times upon receipt from Customer of Customer managed passwords required for proper access to the Customer’s System.

2.19. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters.

3.0 ANAD Responsibilities:

3.1. Allow Motorola Continuous remote access to obtain System availability and performance data.

3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access for SNMP traps (outbound) and ZDS polling (inbound).

Also provide continuous utility service to any Motorola equipment installed or utilized at Customer’s premises to support delivery of the Service.

3.3. Order and maintain dedicated dial-up phone lines for telephone service for SMARTNET System types. The Connectivity Matrix set forth in Appendix 1, further describes the Connectivity options.

3.4. Unless otherwise specified, Motorola recommends a private network connection for all other Systems. The Connectivity Matrix set forth in Appendix 1, further describes the Connectivity options.

3.5. Provide Motorola with pre-defined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan.

3.5.1.1. Case notification preferences and procedure

3.5.1.2. Repair Verification Preference and procedure

3.5.1.3. Database and escalation procedure forms.

3.5.1.4. Submit changes in any information supplied in the Customer Support Plan to the Customer Support Manager.

3.6. Provide the following information when initiating a service request:

3.6.1. Assigned System ID number

3.6.2. Problem description and site location

3.6.3. Other pertinent information requested by Motorola to open a Case.

3.7. Notify the System Support Center when Customer performs any activity that impacts the System.

(Activity that impacts the System may include, but is not limited to, installing software or hardware upgrades, performing upgrades to the network, or taking down part of the system to perform maintenance.)

3.8. Allow Servicers access to Equipment (including any Connectivity or monitoring equipment) if remote service is not possible.

3.9. Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of service.

3.10. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in paragraph 2.12.2

3.11. Maintain and store in an easy accessible location any and all Software needed to Restore the System.

3.12. Maintain and store in an easily accessible location proper System backups.

3.13. Verify with the SSC that Restoration is complete or System is functional, if required by the Repair Verification Preference provided by Customer in accordance with section 3.5.

3.14. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW.

3.15. Provide all Customer managed passwords required to access the Customer’s System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue.

Severity Definitions Table Severity Level Problem Types

Severity 1 Response is provided Continuously Major System failure 33% of System down 33% of Site channels down Site Environment alarms (smoke, access, temp, AC power) as determined by the

SSC.

This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer’s perspective. No Work-around or immediate solution is available.

Severity 2 Response during Standard Business Day Significant System Impairment not to exceed 33% of system down System problems presently being monitored This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer’s perspective Severity 3 Response during Standard…