Att_2_TRIOSS_TO_1_MMAST_PWS.docx

Performance Work Statement (PWS)

TRIOSS Task Order One (T.O. 1) – Medical Modeling and Simulation Training (MMAST) 15 February 2018

Performance Work Statement (PWS) TRIOSS Task Order One (T.O. 1) – Medical Modeling and Simulation Training (MMAST)

1.0 Introduction

This PWS defines the work required to provide Instructor/Operator (I/O) personnel and other training related services for Task Order (TO) 1, Medical Modeling and Simulation Training (MMAST) program under the Training Instructor Operator Support Services (TRIOSS) contract. All requirements in the Training Instructor Operator Support Services (TRIOSS) Base PWS, as well as sub-paragraphs, apply to this PWS. Only additional or revised requirements are identified in this TO PWS. As a result, this PWS paragraph numbering may appear out of sequence or some paragraphs skipped, this is only because there are no changes from the TRIOSS Base PWS requirements.

1.1.1.2 Mission

The MMAST programs’ mission is to develop and use advanced learning technologies and methodologies to improve medical education and training for healthcare teams for the purpose of improving patient outcomes. The primary goal of the program is to manage the integration of leading-edge medical modeling and simulation technology into all Air Force and Navy medical education, training and continuity platforms for students, residents, providers and allied health professionals. The primary goals are to: 1) enhance and maintain the existing Distributed Human Patient Simulation (DHPS) network; 2) continue the integration of modeling and simulation technology into all appropriate training and education sustainment platforms, and 3) operate medical simulation Centers of Excellence.

1.2.1 Background

The Air Force and Navy MMAST programs’ mission is to develop and use advanced learning technologies and methodologies to improve medical education and training for healthcare teams for the purpose of improving patient outcomes. As a result, support services are required at the relative MMAST Program Management Office (PMO) and designated Simulation Centers. Management of this contract will be performed at the Program Executive Office for Simulation Training and Instrumentation (PEOSTRI), Orlando, Florida. Contractors will work at the PMO, designated Air Force or Navy Medical Service Simulation Centers, Medical Treatment Facilities (MTF), Centers for Sustainment of Trauma and Readiness Skills (C-STARS), Operational Simulation sites, and Sustained Medical and Readiness Trained (SMART) medical facilities as directed.

1.3.1.2 Scope

This PWS defines support services for the MMAST program. Support services tasks include local Simulation Program Management, Operations and Maintenance and PMO staff support. It delineates the duties, responsibilities, and deliverables for the selected Contractor personnel. The MMAST Point of Contact (POC)/Manager for the Air Force and Navy MMAST Programs are delineated on their respective appendices to this PWS. Air Force MMAST (AFMMAST) services are based upon mission requirements and directives from the Air Force Surgeon General (AF/SG), Air Education and Training Command Surgeon General (AETC/SG), and Chief, Medical Modernization Division (AETC/SGR). Navy MMAST (NMMAST) services are based upon mission requirements and directives from the Navy Surgeon General (N/SG), Navy Medicine Education Training Command (NMETC). Both, AFMMAST and NMMAST programs, are focused solely on education and training efforts and do not involve the direct evaluation or hands-on treatment of live human patients.

2.0 General Requirements

See TRIOSS base PWS.

Contractor personnel will support program management, Operations and curriculum for the MMAST locations.

2.6.1 Location and Hours of Work

The Contractor shall plan, staff, and perform work at various Contractor, subcontractor, and Government facilities worldwide as required to complete all requirements in this PWS and Appendix B. The Contractor shall manage workforce hours to ensure completion of all requirements in this PWS and Appendix B while complying with applicable labor laws and regulations. The standard operating hours are 0800-1700 hours, Monday through Friday. Core hours are 0900-1500 hours, Monday through Friday. Mission requirements may drive a need to work outside of core duty hours; in those instances, approval is required by the Contracting Officer’s Representative (COR).

2.7.2 Travel/Temporary Duty (TDY)

Some travel outside of the Medical Facility, local site and/or MMAST Program to support labor surge efforts, training and conference attendance is to be anticipated. Travel must be authorized by the Contracting Officer’s Representative (COR). Most travel is projected to begin and end on weekdays (Monday - Friday). Some travel may be required during a holiday or on a weekend. In some cases, travel may exceed the standard 8-hour workday. Tier One mentoring sites and PMO staff are expected to perform site visits to assist with simulation operations to Tier sites that report to them. These trips will vary, depending upon site specific needs. Designated sites may be expected to attend annual Air Force or Navy Medical Modeling and Simulation Training CONUS. Duty hours during travel shall be included in the annual authorization for that labor category. Government directed travel costs will be reimbursed on a Cost No Fee Reimbursable basis. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99 234, FAR 31.205-46 Travel Costs, and the Joint Travel Regulations.

2.10.7 Access and Key Control

The Contractor shall reference Appendix D for Navy specific access requirements.

2.14.7 Navy Specific Security Requirements

The Contractor shall reference Appendix C for Navy specific cybersecurity requirements.

3.0 Performance Requirements

3.4 The Contractor shall provide qualified personnel, Subject Matter Experts (SMEs), and advisors for medical skills training and instruction in a simulated environment, in both classroom and field locations.

Performance Standards

a) STD: The Contractor shall meet all DoD, Medical Facility and applicable Air Force or Navy required training appropriate to their duties. Specific education/certifications required for each task are included in Appendix A: Instructor/Operator (I/O) Training Support Qualifications. All personnel with elevated privileges shall meet minimum required Information Assurance training as defined in DoD 8570.01-M, Information Assurance Training, Certification, and Workforce Management.

3.5 Contractor Provided Program Execution

3.5.1 Program Execution and Oversight

The Contractor shall assist with the operations of the medical simulation training program, and shall assist in the development of training materials in support of these operational activities. Support service-wide medical simulation activities, based upon the premises of quality service, coordination, and execution.

Performance Standards

a) STD: The Contractor shall assist in the management and support of daily operations of the simulation training program.

b) STD: The Contractor shall perform site visits as needed to meet MMAST program objective.

c) STD: The Contractor shall work cooperatively with the applicable Program Analysis, Curriculum, Program Administration, IM/IT, Medical Logistics, and Site Simulation Center Leadership to identify operational needs in the field. Based on these identified needs, the Contractor shall develop recommendations to address shortfalls. Identified concerns will be addressed and documented in monthly meeting minutes.

d) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

e) STD: The Contractor shall provide assistance to Curriculum Management during the scenario review process.

f) STD: The Contractor shall develop and provide training materials appropriate to the operation of simulation equipment as directed by program management, or as warranted by operational necessity.

g) STD: The Contractor shall attend all strategic planning meetings and teleconferences, as well as meetings and conferences for the purpose of improving the MMAST Program. Monthly updates shall be provided on the status of assigned objectives.

h) STD: The Contractor shall interact with vendors to obtain current market information on specific equipment to support operational requirements, and shall keep management up to date on technological advances in the industry.

i) STD: The Contractor shall assist and provide guidance to simulation sites on simulation center set-up, and shall provide consultative assistance to program management regarding future site expansion. The Contractor shall collaborate with designated sites Operations and Maintenance Staff/Facilities on preparations for standing up new simulation centers.

j) STD: The Contractor shall assist sites in defining equipment requirements, based on training goals, and shall work cooperatively with Program Leadership and MMAST Logistics in efforts to satisfy these identified requirements.

k) STD: The Contractor shall provide and update content related to functional activities in support of MMAST web-based technologies, and in support of any stipulated electronic records file plan.

l) STD: The Contractor shall assist with data collection and analysis in support of return on investment metrics as determined by the government.

m) STD: The Contractor shall assist the Program Leadership with coordination of simulation site travel requirements and with post-trip report tracking, documentation, and follow up actions within 5 business days.

n) STD: The Contractor shall plan, coordinate, and execute the support of designated conferences, conventions, and workshops, to include logistics, budgeting, and registration. When called upon, the Contractor shall assist other Contractors as they pursue similar activities. The Contractor shall plan and execute actions related to marketing and public awareness of events, exhibits, and conferences such as invitations, publications announcements, letters, and printed materials. Exhibitions, booths, and presentations shall be professionally executed.

o) STD: The contractor shall maintain general knowledge with all aspects of the operation, maintenance, support, trouble-shooting, and repair for all simulation equipment in order to provide technical support to sites.

3.5.2 Program Analysis, and Administration

The Contractor will assist in Execution with data collection and analysis support related activities. This work shall support service-wide medical simulation activities, based upon the premises of quality service, coordination, and execution. In addition, the Contractor shall perform office administration and clerical support services, to include preparation, receipt, coordination, staffing and distribution of correspondence, materials and briefings, receipt of visitors and phone calls, management of hard copy files and electronic records, coordination of travel arrangements, appointment scheduling and calendar maintenance, action tracking, planning, and general office management duties. The Contractor shall provide sufficient day-to-day contractor supervision of each employee and each current task order to insure successful performance. The Contractor shall work on multiple projects concurrently, and provide support in highly confidential matters. The Government will not exercise any supervision or control over Contractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor employees.

Performance Standards

a) STD: The Contractor shall assist in preparation and distribution of the newsletter, as well as the collection and distribution of required documents and/or slide decks.

b) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

c) STD: The Contractor shall assist the TRIOSS Staff in efforts related to assessing training evaluation methods, cost-effectiveness of simulation training, and the effect of simulation training on medical outcomes, trainee learning, and patient safety.

d) STD: The Contractor shall coordinate data collection with simulation sites of interest to the MMAST program.

e) STD: The Contractor shall perform site visits as needed to meet MMAST objectives.

f) STD: The Contractor shall assist the TRIOSS staff in efforts to develop tools to assess the efficacy of simulation-based programs of instruction, using objective and subjective metrics and assessments as appropriate to the training methodology utilized.

g) STD: The Contractor shall provide administrative and clerical support to the simulation program staff; Coordinate calendar of events, appointments, meetings, maintain minutes as needed.

h) STD: The Contractor shall assist other Contractors in their efforts to plan, coordinate, and execute the support of conferences, conventions, and workshops, to include logistics, budgeting, and registration. The Contractor shall assist in planning and execute details revolving around the marketing and public awareness of events, exhibits, and conferences such as invitations, publications announcements, letters, and printed materials.

i) STD: The Contractor shall create travel requests, presentations, and other documents for approval in support of MMAST.

j) STD: The Contractor shall produce/update/edit/format program support material using various office software programs including, spreadsheets, databases, word processing, and graphic presentation software (e.g., MS. Word, Excel, PowerPoint, Outlook, e-Forms, and Visio).

3.5.3 Curriculum Execution

The Contractor shall plan, organize, and direct education and training efforts related to the development and execution of training scenarios and curriculum in support of the MMAST program. This work shall support service-wide medical simulation activities, based upon the premises of quality service, coordination, and execution.

Performance Standards

a) STD: The Contractor shall provide assist in the development of simulation curriculum and simulation scenario development in support of the MMAST program.

b) STD: The Contractor shall provide guidance for simulation courseware creation and/or modification in support of the Sustainment of designated courses.

c) STD: The Contractor shall identify learning needs based on Risk Management Data, Patient Safety Data, Notice To Airmen (NOTAMS), and other applicable DoD regulatory and/or readiness requirements, and develop simulation-based courseware and scenarios based upon these findings.

d) STD: The Contractor shall serve as a medical and simulation content Subject Matter Expert (SME) for developing curriculum related to simulation technology that includes, but is not limited to, human patient simulators, online courseware, virtual training, serious medical gaming technology, standardized patients, immersive virtual environments, and task trainers individually or in combination. The Contractor will utilize blended learning concepts to maximize the utility of developed educational tools and encompass optimal learning domains, commensurate with student level of practice. If the curriculum is not within the medical area of expertise of the Contractor, the Contractor will validate curriculum content through Surgeon General (SG) Consultants, Functional Managers, Specialty Leaders, or other identified SMEs to support end-user and Service Leadership objectives and requirements.

e) STD: The Contractor will ensure that developed curriculum tools are posted for use on the applicable MMAST Portal as directed.

f) STD: The Contractor shall provide and update content related to functional activities in support of applicable MMAST web-based technologies, and in support of any stipulated electronic records file plan.

g) STD: In developing curriculum content, the Contractor shall ensure that simulation education program key elements and terminal learning objectives are taken into account, and shall ensure that simulation training outcomes measures meet educational and skill sustainment requirements.

h) STD: The Contractor shall provide advice to those developing MMAST policies, in areas related to curriculum use and development.

i) STD: The Contractor shall remain abreast of current medical management practices and use that knowledge to adapt curriculum products.

j) STD: The Contractor shall evaluate simulation technologies and adjuncts to meet training gaps, and shall assist with planning for deployment of such technologies and adjuncts to appropriate simulation sites.

k) STD: The Contractor shall provide support and guidance to simulation sites regarding local simulation curriculum creation and execution.

l) STD: The Contractor shall perform site visits as needed to meet MMAST objectives.

m) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

n) STD: The Contractor shall attend all designated teleconferences and meetings related to the development and execution of simulation curriculum development and operations. Monthly updates will be provided on the status of pertinent objectives.

o) STD: The Contractor shall attend and assist in conducting meetings with a variety of Service Specific, DoD, Academic and governmental agencies to foster collaboration in the development, integration, and execution of simulation curriculum.

p) STD: The Contractor shall foster close working relationships with simulation sites, MTF Education and Training Departments, and identified SMEs to improve the quality, utility, and effectiveness of simulation training and liaison with the MMAST PMO as directed.

q) STD: The Contractor shall submit required documentation to the appropriate Government agency to seek continuing education credit related to simulation training activities as appropriate.

r) STD: The Contractor shall coordinate with appropriate personnel in developing simulation curriculum adjuncts in support of current and future identified formal training courses and Government requirements as the need arises.

s) STD: Upon request from the Government, the Contractor may utilize the Training Data Repository (TDR). This web-enabled relational database shall provide a centralized information resource about the essential aspects of curriculum development. It also shall provide a centralized repository of project data for all project team members.

3.5.4 Curriculum Management

The Contractor shall provide Curriculum Management in efforts to plan, organize, and direct education and training efforts in support of the MMAST Program. This work shall support service-wide medical simulation activities, based upon the premises of quality service, coordination, and execution.

The following is a Navy Only Requirement: In addition, the Contractor shall perform office administration and clerical support services, to include preparation, receipt, coordination, staffing and distribution of correspondence, materials and briefings, receipt of visitors and phone calls, management of hard copy files and electronic records, coordination of travel arrangements, appointment scheduling and calendar maintenance, action tracking, planning, and general office management duties. The Contractor shall work on multiple projects concurrently, and provide support in highly confidential matters. The Contractor shall provide sufficient day-to-day contractor supervision of each employee and each current task order to insure successful performance. The Contractor shall work on multiple projects concurrently, and provide support in highly confidential matters. The Government will not exercise any supervision or control over Contractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor employees.

Performance Standards

a) STD: The Contractor shall provide development of simulation curriculum, learning aids, scenarios, and training documentation, and will disseminate developed tools through designated channels at the direction of program management.

b) STD: The Contractor shall provide assistance in maintaining the applicable PMO simulation programming laboratory with a variety of human patient simulators, and other simulation technology as indicated, for verifying and validating scenarios as site applicable.

c) STD: The Contractor shall assist with providing briefs to the applicable Education & Training groups to advise, inform, and market MMAST Program initiatives.

d) STD: The Contractor shall assist with developing standardized simulation training adjuncts to develop and sustain personnel from novice through expert skill level.

e) STD: The Contractor shall coordinate with PMO for managing resources and materials required for meetings, conferences, workshops and training scheduling, coordination, execution and management to include arrangement of locations, identification of speakers and moderators, registration, event facilitation and moderation, feedback solicitation, and post-event close-out activities in a shared Service/DoD environment.

f) STD: The Contractor shall develop and maintain designated project reports, and shall track project progress with PMO deliverables for metrics and assessments as required.

g) STD: The Contractor shall provide and update simulation content related to functional activities in support of the MMAST Program, and in support of any stipulated electronic records file plan.

h) STD: The Contractor shall perform site visits as needed to meet MMAST objectives.

3.5.5 Logistics / Resources

The Contractor shall provide assistance to Program Administration in organizing, procuring and executing MMAST program activities. In addition, the Contractor shall provide specific logistical support to the PMO and to simulation sites.

Performance Standards

a) STD: The Contractor shall support the analysis of the Service Specific Medical and Logistics Services, Major Commands (MAJCOMs), and other pertinent federal and DoD planning and programming documents to identify shortfalls and define the nature and scope of acquisition efforts, based upon the MMAST programs goals and objectives.

b) STD: The Contractor shall attend meetings and teleconferences related to MMAST administration and logistics-related activities and will provide monthly updates on the status of delineated objectives.

c) STD: The Contractor shall assist in the development of detailed and accurate spreadsheets for property accountability, tracking, and lifecycle management of all MMAST simulation equipment as directed.

d) STD: The Contractor shall assist in conducting cost comparison/benefit analyses of current or projected program elements, and shall develop lifecycle cost analyses when it is appropriate to do so.

e) STD: The Contractor shall perform site visits based upon identified needs.

f) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

g) STD: The Contractor shall act in an advisory capacity for financial planning, Unfunded Requirements (UFR) drills, equipment procurement activities, and Program Objective Memorandum (POM) process analysis in support of the MMAST program.

h) STD: The Contractor shall assist with the development and participate in briefings, training sessions, consultations and strategy sessions when directed to do so by Program Administration or program management in support of MMAST activities.

i) STD: The Contractor shall provide general program and project planning.

j) STD: The Contractor shall provide and update content related to functional activities in support of the applicable MMAST web-based/IT technologies, and in support of any stipulated electronic records file plan.

k) STD: The Contractor shall maintain metrics and analyze data to assess performance and implement improvements.

l) STD: The Contractor shall assist with the analysis of all aspects of logistics to determine the most cost effective or efficient means of tracking and ordering simulation equipment.

3.5.6 Simulation Program Management

Simulation Program Management shall assist with management of the simulation program at each designated simulation center location and may be designated to assist in providing mentorship to sites that report to those centers for assistance and guidance. They will work in collaboration with their facility’s education and training personnel/specialty experts and simulation center leadership, and shall be responsible for ensuring that simulation center operations align with organizational training needs, objectives, and requirements as these arise. These responsibilities do not include the direct supervision of any federal or military personnel.

Performance Standards

a) STD: The Contractor shall collaborate with the MMAST PMO, their organizations leadership, and education and training personnel, and identified functional SMEs to assess the applicability of simulation activities or other blended learning tools in meeting the organizations learning needs.

b) STD: The Contractor shall plan and execute educational activities based on assessed training needs. These activities include:

- Shall assist in developing training simulation scenarios in conjunction with the PMO Curriculum Development Team (CDT).

- Shall provide appropriate Functional Training Managers with information related to simulation training capabilities and assist them, where possible, in developing simulation-based training tools to address Readiness Skills Verification (RSV)/Knowledge, Skills, Assessment (KSA) gaps and requirements.

- Shall coordinate on-going simulator-based RSV/sustainment training and skills verification as part of the units overall operational/mission/sustainment of skills program.

- Shall coordinate the delivery of medical simulation expertise and support to standardized courses which lend themselves to simulation, including but not limited to: Basic Cardiac Life Support, Pre-Hospital Trauma Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, and Trauma Nurse Corps Curriculum, Emergency Medical Technician, Tactical Combat Casualty Care, and Advanced Trauma Life Support. NOTE: It is recognized that not all institutions offer the full gamut of these courses and that any standardized course will be managed directly by the on-site training faculty. Therefore, the Contractor shall work with organizational personnel to define the appropriate use of simulation within the context of these or any other standardized programs and/or curricula.

- Shall support simulation needs of other formalized training programs as appropriate.

- Shall ensure that training is evaluated by survey; results are tabulated, collated, and shared/coordinated with education and training personnel/Simulation Center site leadership and other designated stakeholders. The post-event results will then be sent to the PMO for aggregation, analysis, and review.

c) STD: The Contractor shall assist organizational personnel and functional managers, Specialty & GME Leaders, and Education and Training Leadership in developing and planning simulation activities to augment clinical rotations across the learner continuum.

d) STD: The Contractor shall assess the suitability of simulation scenarios already developed and shall adopt or adapt them as appropriate to meet local learning objectives.

e) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

f) STD: In conjunction with the CDT, the Contractor shall assist in development and use of educationally sound simulation-based training tools as needed. The CDT will assess and post approved scenarios to a central repository for access by other training sites as directed.

g) STD: The Contractor shall interface with the local Medical Equipment Maintenance Office/Bio-med Office to track simulation equipment maintenance, updates/upgrades, and work orders to ensure the equipment is available and in good working order. The Contractor shall also collaborate with Education and Training staff, local Resource Management, and facility management to identify simulation-related needs. These simulation-related needs shall be forwarded to the PMO after coordination through local channels.

h) STD: The Contractor shall assist with activities related to property accountability of available and properly functioning simulation equipment, through collaboration with organizational personnel, the local Medical Equipment Maintenance Office, Information Management and Information Technology (IM/IT), and the PMO in order to support current training and efficiently budget for simulation-related equipment needs.

i) STD: The Contractor shall ensure active communication with the Program Analysis team staff to discuss ongoing and projected studies focused on medical simulation.

j) STD: The Contractor shall perform site visits as needed to accomplish MMAST objectives and to evaluate training effectiveness.

k) STD: The Contractor shall assist with other identified PMO initiatives, such as, but not limited to, military utility assessment testing and beta testing of educational tools and programs.

l) STD: The Contractor shall update monthly simulation encounters and other stipulated metrics, collect and collate metrics from assigned subordinate sites, and forward this data to the PMO on a monthly basis.

3.5.7 Operations

The Contractor shall facilitate medical simulation training, and shall be responsible for operating part-task trainers, mannequin-based simulators, and surgical simulators, to include AF SGK/ERC locations. The Contractor shall contribute to the design, development, testing, and implementation of training materials and scenarios.

Performance Standards

a) STD: The Contractor shall be responsible for setting up simulation supplies/equipment in support of training scenarios targeted to meet identified learning objectives.

b) STD: The Contractor shall operate simulation equipment, task trainers, computerized simulators, and virtual reality procedural trainers individually or in combination with the ability to follow legitimate medical aspects of scenarios, and shall make appropriate adjustments based on participant actions or inactions.

c) STD: The Contractor shall utilize approved training scenarios when available and applicable, and shall provide feedback on improvements through the units Simulation Program Management to the PMO or designated leadership.

d) STD: The Contractor shall operate, maintain, and debrief simulation-related audio-video recording systems.

e) STD: The Contractor shall coordinate and provide support for student logistics, and administrative support needs. The contract shall assist the Program Administrator with coordination of simulation site travel requirements and with post-trip report tracking, documentation, and follow up actions.

f) STD: The Contractor shall facilitate simulation training and provide feedback to the PMO and site leadership.

g) STD: The Contractor shall create troubleshooting documents, simulator checklists, and simulation lesson plans/scenarios for simulation equipment. These products will be forwarded to the PMO or designated leadership for review. The Contractor shall assist simulation sites with train-the-trainer activities and basic equipment troubleshooting for the purpose of training new simulation staff.

h) STD: The Contractor shall assist with the operations of all simulation encounters to include After Action Reports (AAR) of simulation training.

i) STD: The Contractor shall update monthly simulation encounters and other identified metrics, forward, and coordinate this information to the PMO or other designated leadership on a monthly basis.

j) STD: The Contractor shall ensure that training is evaluated by survey.

k) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program Management must be notified of any deviation from this schedule prior to a missed suspense.

l) STD: In coordination with PMO, the Contractor shall assist with site visits as needed to accomplish MMAST objectives and to evaluate training effectiveness. The Contractor shall assist sites and the PMO in defining funding and equipment requirements, based on training goals, and shall work cooperatively with Program Administration and Medical Logistics in efforts to satisfy these identified requirements.

m) STD: The Contractor shall perform duties as the technical trainer and resource liaison in activities related to simulation operations. The Contractor shall plan, coordinate, and execute the support of designated conferences, conventions, and workshops, to include logistics, budgeting, and registration. When called upon, the Contractor will assist other Contractors as they pursue similar activities. The Contractor shall plan and execute actions related to marketing and public awareness of events, exhibits, and conferences such as invitations, publications announcements, letters, and printed materials. Exhibitions, booths, and presentation shall be professionally executed.

n) STD: The Contractor shall assist with simulation program management duties after operations and maintenance duties are completed.

3.5.8 Web/Database Developer

Performance Standards

a) STD: The Contractor shall coordinate support for all MMAST network users.

b) STD: The Contractor shall be responsible to provide network users timely notification of planned or unplanned system maintenance or degradation of the network.

c) STD: The Contractor shall principally provide on-site website and database design, development, testing, management, maintenance, and support to government and Contractor employees to develop and maintain the applicable MMAST Portal and other applicable web-based/IT/LMS sites.

d) STD: The Contractor shall keep the IM/IT section and COR apprised of any technical problems that arise, and take initiative to resolve such problems in a timely manner that is most cost-effective to the government and provide the highest possible level of customer support.

e) STD: The Contractor shall confirm client requirements, compile reports, and develop the necessary justification documents to acquire needed technical products.

f) STD: The Contractor shall provide expertise in website/database development to design and maintain all hardware/software infrastructures.

g) STD: The Contractor shall provide expertise in content management and coordinate with MMAST PMO sections and end users to gather and consolidate training needs and content (Computer Based Training (CBTs), Online Courses, Serious Medical Gaming and App Creation, Discussion Forums, etc.) to continually enhance the web-based portal.

3.5.9 Web Specialist - Graphics Designer/Content Manager

Performance Standards

a) STD: The Contractor shall principally provide on-site web content management, graphics design, IM/IT support, and SharePoint Administration support to government and Contractor employees to develop and maintain the applicable MMAST Portal and other web-based information.

b) STD: The Contractor shall keep the IM/IT section and COR apprised of any technical problems that arise, and take initiative to resolve such problems in a timely manner that is most cost-effective to the government and provide the highest possible level of customer support.

c) STD: The Contractor shall work closely with content owners and subject matter experts to maintain current information, graphics, processes, etc. on the applicable portal.

d) STD: The Contractor shall provide expertise in content management, graphics design, account management, and coordinate with the client to gather and consolidate training content (CBTs, Online Courses, Discussion Forums, etc.) to continually enhance the web-based portal.

3.5.10 Curriculum Content Developers – Instructional Systems Specialist (Navy Unique Requirement) The Contractor shall prioritize, plan, organize, and direct education and training efforts related to the development, management and execution of training scenarios and curriculum in support of the MMAST program. This work shall support service-wide medical simulation activities; be aligned with the NETC course development, revision, and modification end-to-end process; and be based upon the premises of quality service, coordination, and execution.

Performance Standards

a) STD: The Contractor shall provide standardization of existing simulation curriculum and simulation scenario development in support of the MMAST program (new and existing products).

b) STD: The Contractor shall provide consultative guidance for simulation courseware creation and/or modification in support of the sustainment of designated courses during end-to-end lifecycle maintenance process. Specifically, involvement is appropriate at the Design Training, Develop Training, and Maintenance & Surveillance phases of the process.

c) STD: The Contractor shall work with the offices and agencies in charge of Risk Management Data, Patient Safety Data, NOTAMS, and other applicable DoD regulatory and/or readiness requirements, and provide guidance on where simulation fits based upon these findings. The Contractor shall collaborate with DoD, Service Specific, Academic, and governmental agencies in support of the development, integration, and execution of simulation capabilities across the enterprise.

d) STD: The Contractor shall serve as an instructional systems subject matter expert (SME) for implementing simulation technology into new and established content that includes, but is not limited to, human patient simulators, standardized patients, task trainers, virtual training, serious medical gaming technology, immersive virtual environments, and online courseware, individually or in combination. The Contractor will utilize blended learning concepts to maximize the utility of developed educational tools and encompass optimal learning domains, commensurate with student level of practice.

e) STD: The Contractor shall ensure that developed curriculum and tools are posted for program-wide use on the applicable MMAST Portal or other LMS platform.

f) STD: The Contractor shall assist with collecting simulation education program key elements and terminal learning objectives from the field, and shall assist ensuring that simulation training outcomes measures meet educational and skill sustainment requirements.

g) STD: The Contractor shall act in an advisory capacity when developing MMAST policies, in areas related to curriculum use and development.

h) STD: The Contractor shall assist in evaluating simulation technologies and adjuncts to meet training gaps, and shall assist with planning for deployment of such technologies and adjuncts to appropriate simulation sites.

i) STD: The Contractor shall provide support and guidance to simulation sites regarding local simulation curriculum creation and execution.

j) STD: The Contractor shall perform site visits as needed to meet MMAST objectives.

k) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

l) STD: The Contractor shall support all designated teleconferences and meetings related to the development and execution of simulation curriculum development and oversight. The Contractor shall provide monthly updates on the status of pertinent objectives.

m) STD: The Contractor shall attend and assist in conducting meetings with a variety of Service Specific, DoD, Academic and governmental agencies to foster collaboration in the development, integration, and execution of simulation curriculum.

n) STD: The Contractor shall foster close working relationships with simulation sites, MTF Education and Training Departments, and identified SMEs to improve the quality, utility, and effectiveness of simulation training and liaison with the MMAST PMO as directed.

o) STD: The Contractor shall submit required documentation to the appropriate Government agency to seek continuing education credit related to simulation training activities as appropriate.

p) STD: The Contractor shall coordinate with appropriate personnel in developing simulation curriculum adjuncts in support of current and future identified formal training courses and Government requirements as the need arises.

q) STD: Upon request from the Government, the Contractor may utilize the TDR. This web-enabled relational database shall provide a centralized information resource about the essential aspects of curriculum development. It also shall provide a centralized repository of project data for all project team members.

r) STD: Upon request from the Government, the Contractor may develop the corresponding simulation lesson plans after the lessons are completed. The lessons Enabling Learning Objectives and Terminal Learning Objectives shall be included in the lesson plan for incorporation of the courseware content when utilized in the classroom.

s) STD: The Contractor shall assist in developing Trainee Guides, Test Package, and Learner Assessment Packages.

3.5.11 Curriculum Content Developers – Generalist (Navy Unique Requirement) The Contractor shall plan, organize, and direct education and training efforts related to the development, management and execution of training scenarios and curriculum in support of the MMAST program. This work shall support service-wide medical simulation activities; be aligned with the NETC course development, revision, and modification end-to-end process; and be based upon the premises of quality service, coordination, and execution.

Performance Standards:

a) STD: The Contractor shall provide standardization of existing simulation curriculum and simulation scenario development in support of the MMAST program (new and existing products).

b) STD: The Contractor shall provide consultative guidance for simulation courseware creation and/or modification in support of the sustainment of designated courses during end-to-end lifecycle maintenance process. Specifically, involvement is appropriate at the Design Training, Develop Training, and Maintenance & Surveillance phases of the process.

c) STD: The Contractor shall serve as an instructional systems subject matter expert (SME) for implementing simulation technology into new and established content that includes, but is not limited to, human patient simulators, standardized patients, task trainers, virtual training, serious medical gaming technology, immersive virtual environments, and online courseware, individually or in combination. The Contractor will utilize blended learning concepts to maximize the utility of developed educational tools and encompass optimal learning domains, commensurate with student level of practice.

d) STD: The Contractor shall assist with collecting simulation education program key elements and terminal learning objectives from the field, and shall assist ensuring that simulation training outcomes measures meet educational and skill sustainment requirements.

e) STD: The Contractor shall act in an advisory capacity when developing MMAST policies, in areas related to curriculum use and development.

f) STD: The Contractor shall assist in evaluating simulation technologies and adjuncts to meet training gaps, and shall assist with planning for deployment of such technologies and adjuncts to appropriate simulation sites.

g) STD: The Contractor shall perform site visits as needed to meet MMAST objectives.

h) STD: The Contractor shall ensure reasonable timeliness of response, from time of customer request for operational/corporate support/assistance response within 3 business days and resolution of issues within 30 calendar days. Program management must be notified of any deviation from this schedule prior to a missed suspense.

i) STD: The Contractor shall support all designated teleconferences and meetings related to the development and execution of simulation curriculum development and oversight. The Contractor shall provide monthly updates on the status of pertinent objectives.

j) STD: The Contractor shall attend and assist in conducting meetings with a variety of Service Specific, DoD, Academic and governmental agencies to foster collaboration in the development, integration, and execution of simulation curriculum.

k) STD: The Contractor shall foster close working relationships with simulation sites, MTF Education and Training Departments, and identified SMEs to improve the quality, utility, and effectiveness of simulation training and liaison with the MMAST PMO as directed.

l) STD: The Contractor shall submit required documentation to the appropriate Government agency to seek continuing education credit related to simulation training activities as appropriate.

m) STD: The Contractor shall coordinate with appropriate personnel in developing simulation curriculum adjuncts in support of current and future identified formal training courses and Government requirements as the need arises.

n) STD: The Contractor shall assist in developing a training data repository database in order to provide a centralized information resource and a centralized repository of simulation data.

o) STD: Upon request from the Government, the Contractor may develop the corresponding simulation lesson plans after the lessons are completed. The lessons Enabling Learning Objectives and Terminal Learning Objectives shall be included in the lesson plan for incorporation of the courseware content when utilized in the classroom.

p) STD: The Contractor shall assist in developing Trainee Guides, Test Package, and Learner Assessment Packages.

q) STD: The Contractor shall utilize strategic partnerships with DoD, Academic, and governmental simulation programs to provide the Government information on a request basis. Thereby allowing the applicable MMAST program to effectively assess, collaborate and align Service medical modeling and simulation activities with other DoD, academic, and governmental simulation programs.

4.0 Special Requirements

See TRIOSS base PWS.

5.1 Deliverables – Contract Data Requirements Lists (CDRLs)

The Contractor shall be responsible for producing and delivering CDRLs as stated in the content of this TO. All data requirements shall be prepared using applications compatible with the PEO STRI office automation baseline and delivered in the form and manner specified in the CDRL.

6.1 Related Documents

· Appendix A – I/O Training Support Site Locations for MMAST

· Appendix B – I/O Training Support Qualifications

· Appendix C – Navy Specific Security Requirements

· Appendix D – Health Insurance Portability and Accountability Act (HIPAA) of 1996