PERFORMANCE_WORK_STATEMENT_and_Attachment_A-H.docx

PERFORMANCE WORK STATEMENT

Administrative Support Services National Capital Region (NCR)

1. GENERAL. This is a non-personal services contract to provide administrative support services, to include but not limited to; the Warrior Transition Brigade (WTB) at Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD and Northern Regional Medical Command (NRMC), Fort Belvoir, VA. The government shall not exercise any supervision or control over the contract service providers (CSPs) performing the services herein. Such CSPs shall be accountable solely to the contractor who in turn is responsible to the government.

1.1. BACKGROUND. Walter Reed National Military Medical Center, located in Bethesda, MD is an integrated health care delivery system offering military personnel and their families, in and around Washington, DC, access to comprehensive medical care. Walter Reed is the Army’s largest healthcare facility receiving over 600,000 visits annually to their main hospital and satellite clinics. The tasks required are classified as administrative or technical and are non-exempt. The majority of all tasks shall be performed at the WRNMMC installation.

1.2. SCOPE OF WORK. The contractor shall provide administrative support services, to include but not limited to the Warriors in Transition Program in accordance with the referenced Army regulations, policies and directives. As used in this contract, administrative support services include all applicable services and labor categories listed on the Service Contract Act (SCA) Wage Determinations. Administrative support services include; administrative assistants, rehabilitation internship coordinators, event coordinators, mail clerks, training specialists, property administrators, supply technicians, general clerks II, general clerks III, and receptionists.

1.2.1. The contractor shall perform to the standards and specifications in this PWS in providing administrative support services associated with each of the position descriptions listed in Exhibits (A-K) and their respective certifications, licenses, physical requirements, and taskings. The position descriptions and related specific tasks and responsibilities shall be identified on the contract/task orders as Exhibits (A-K).

1.3. SAFETY REQUIREMENT: The CSPs shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA).

1.3.1. Physical Requirements and Work Environment. The work is primarily performed in an office setting involving normal day-to-day risks and discomforts. The contractor shall be responsible for ensuring that his employees are familiar with and follow normal safety precautions typical in an office environment.

1.4. CONFLICT OF INTEREST. The CSPs shall not be an employee of the United States Government if the employment would create a conflict of interest. The CSP who is an employee of the Department of Defense, either military or civilian, shall not be employed unless such person seeks and receives approval in accordance with DoD 5500.7-R and MEDCOM Regulation 600-3.

1.5. The contractor shall comply with all applicable laws, rules and regulations, including but not limited to those included in Section 6 of the PWS.

1.6. BUSINESS ASSOCIATE AGREEMENT (BAA).

The Business Associate Agreement (BAA) (see Local Clause 5001 below) incorporates Health Insurance Portability and Accountability Act (HIPAA)/Health Information Technology for Economic and Clinical Health (HITECH) Act requirements under the Health and Human Services (HHS) Final Omnibus Rule (78 FR 5566, published 25 Jan 2013), effective 23 Sep 2013. The BAA is for use by Military Health System (MHS) components outside of Defense Health Agency (DHA). This BAA can serve as a separate agreement or may be used to modify an existing contract or other agreement between the MHS component and the business associate. It is also appropriate for new contracts or agreements. In each case, the MHS component should consult with the Contracting Officer or other point of contact (POC) and the Service-level privacy officials for completing and/or modifying this BAA as may be appropriate. At several points, bracketed language indicates where additional or different language may be needed, including specifics regarding breach response.

1.7. TRUSTED ASSOCIATE SPONSORSHIP SYSTEM (TASS)

1.7.1. The contractor shall comply with agency personal identity verification procedures that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201-1.

1.7.2. The contractor shall comply with agency personal identity verification procedures in all subcontracts when the subcontractor is required to have physical access to a federally-controlled facility or access to a Federal information system.

1.7.3. The contractor shall ensure compliance with the provisions set forth below. For purposes of FAR Clause 52.204-9, the government will designate a Trusted Agent (TA) for this contract. The Government reserves the right to amend or supplement these provisions pursuant to the Changes clause in the contract.

1.7.4. n-processing Requirements. CSPs are prohibited from performing services under this contract absent compliance with the in-processing requirements set forth below.

1.7.5. The government will sponsor the contract CSPs for an Army Knowledge Online (AKO) account. All contractor email addresses will identify them as a contractor and use the format firstname.lastname.ctr@us.army.mil. AKO will be discontinued by the government when the CSPs no longer require access.

1.7.6. The Government TA will send a notice through the TASS to the AKO e-mail address provided IAW the above requirement. The CSP’s user ID and password will be provided in the email and will be require a change at first log-in. In the event the e-mail message is not received the contractor may request the username and password from the TA and proceed to the website https://www.dmdc.osd.mil/tass to complete the process.

1.7.7. The CSP shall log into the TASS System, and complete the verification process by submitting the application back to the TA for approval.

1.7.8. The application will be approve, returned, or rejected by the TA. Notice as to whether the application has been approve, returned or rejected will be provided to the individual's e-mail address provided within 48 hours after submission. If the application is returned or rejected, the contract service provider shall contact the TA and comply with the TA's guidance to attempt to correct and resolve the issues.

1.7.9. Upon approval of the application, the CSP shall receive an e-mail sent to the address provided stating the Common Access Card (CAC) application was approved. To make an appointment the CSP will follow the instructions provided by the TA and contact the Contracting Officer’s Representative (COR) for instructions. The CSP shall bring with them two acceptable forms of ID which include: Driver's License, Military ID, Contractor Company ID with picture and expiration date, charge card with picture imprinted, or passport.

1.7.10. Revalidation Requirements. The TA is required to revalidate all contract CSPs, in the TASS System, every 180 days. In the event revalidation is denied, the CAC credentials shall be revoked and the CAC will not be useable to login.

1.7.11. Out-processing Requirements. When a CSP's performance under this contract ceases, the CSP shall personally bring the CAC to the TA and complete the DA 2962. The TA will revoke the CAC CSP from the TASS System.

1.7.12. The contractor is responsible for absences of contract CSPs due to expired identification and access documents. Such absences shall not relieve the contractor of its obligation to perform the health care services required under this contract.

1.8. SECURITY ASSURANCE. The CSPs shall comply with all applicable federal, state, and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Army Regulations (AR) on security assurance are available through the Security Office. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

1.9. INFORMATION SECURITY. All data received, processed, evaluated, loaded and created as a result of this contract shall remain the sole property of the Government. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports generated in the performance of services by the CSPs shall remain with the office in which the CSP is working in and shall remain the property of the U.S. Government. These files/results shall be surrendered to the COR at the end of the contract period of performance. The CSPs shall safeguard and shall not disclose procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products that are obtained or generated in the performance of this contract.

1.10. PRIVACY ACT OF 1974. This contract requires the development of a system of records in accordance with the Privacy Act of 1974. The CSPs are bound by the Privacy Act of 1974 for nondisclosure of HIPAA Data and Privacy Act Information. The contractor shall be solely responsible for any costs resulting from CSP violations. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the Contracting Officer (KO).

1.11. ARMY PROPERTY. IAW AR 190-51 Security of Unclassified Army Property. The CSPs shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured IAW local policies.

1.12. PHYSICAL SECURITY AND ACCESS CONTROL, IAW AR 190-13 Physical Security. The CSPs or any representative of the contractor entering a federal installation shall abide by all security regulations and shall be subject to security checks.

1.13. Vehicles, with or without a DoD decal, are subject to search. The CSPs may encounter long delays for vehicle inspection and identification checks upon entering and exiting the installation. The government will not reimburse the contractor for time spent at installation checkpoints. The CSPs shall plan accordingly and report to work at their appointed place of duty within the MTF at their scheduled duty time.

1.14. KEY CONTROL. The contractor shall establish and implement methods of making sure all keys/key cards issued to the CSPs by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys/key cards issued to the CSPs by the Government shall be duplicated. The CSPs shall comply with AR 190-51, Security of Unclassified Army Property, and with local procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The CSPs shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.14.1. The CSPs shall enforce established methods of ensuring that all pin codes and lock combinations are properly handled and stored IAW the level of information they are protecting. The CSPs shall not reveal any pin code or lock combinations to unauthorized persons. The CSPs shall ensure that the government is notified when pin codes or lock combinations need to be changed; for example when personnel having access to the combinations no longer have a need to know. If the CSP has access to a specialized container or door, they are responsible for appropriately filling out the SF 702 Security Container Checklist when opening and closing that container or door.

1.15. DATA RIGHTS. The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials shall not be used or sold by the contractor without written permission from the KO. All materials supplied to the government shall be the sole property of the government and shall not be used for any other purpose. This right does not abrogate any other government rights.

1.16. FILES. The CSPs shall maintain complete and accurate files of documentation, records, and reports generated IAW AR 25-400-2, The Army Records Information Management System (ARIMS). The CSPs shall not allow access to the files by any government agency, non-governmental agency, or individual unless specifically authorized by the Chief of the office the CSP is working in. Files shall be made available to the KO or designated representative upon request.

1.17. MEDIA INQUIRIES. The contractor shall not respond to any media inquiries. Any inquiries from the media shall be immediately relayed to the COR who will relay them to the Organization Commander. There shall be no interviews, comments, or any other response without the knowledge and approval of the Organization Commander.

1.18. If any suit or action is filed or any claim is made against the CSP, which occurred as a result of work performed by the CSP, the CSP shall immediately notify the contractor and the COR and promptly furnish them copies of all pertinent documents received.

1.19. HOURS OF OPERATION

1.19.1. The CSPs shall be managed, directed and supervised by the contractor. The contractor’s management shall ensure that employees properly comply with the performance standards outlined in the PWS. The CSPs shall perform independent of and without the supervision of any Government official. Actions of CSPs shall not be interpreted or implemented in any manner that results in any CSP creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

1.19.2. The CSPs shall not work more than 40 hours per week. Overtime is not authorized. The normal hours of work are Monday through Friday, between the hours of 6:00 am to 11:00 pm (excluding federal holidays). The exact hours of duty shall be coordinated between the contractor and the COR for the specific department. If a CSP is required to work more than 8 hours in any day, his/her hours will be reduced for the remainder of the week to ensure that no employee works no more than 40 hours per week.

1.19.3. As a performance-based contract, CSPs shall only be paid for hours actually worked at the hourly rates established in the contract. The CSPs shall have a one hour or 30 minute unpaid lunch period. Payment to the contractor will not be made for temporary work stoppage due to circumstances beyond the control of the Agency, such as acts of god, inclement weather, power outages, or temporary closing of facilities.

1.19.4. Facility Closures. The CSPs shall not be required to perform services during anticipated closure of the facility due to Command declared training holidays, administrative leave granted to the entire government staff, or other closure. In the event of unplanned closure of the facility due to natural disasters, military emergency, or severe weather, CSPs who are scheduled to work, shall not report to work unless notified differently by the government. The government will provide official notice of facility closures, but it is the contractor’s responsibility to be aware of such notices either through facility postings or notices and through local media reports.

1.19.5. HOLIDAYS. The following is a list of legal federal holidays. Services are not expected.

New Year’s Day, January 1st Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

NOTE: Any of the above holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday. Any holidays that are declared by Presidential Executive Order shall be observed in the same manner as the holidays listed above. If the area in which a CSP is scheduled to work is closed due to the holiday and the employee is not required to report in, payment will not be made for those hours. Closures of the installation due to inclement weather or other such acts of God shall be handled in the same manner.

1.20. PERSONNEL

1.20.1. KEY PERSONNEL: The contractor shall designate a contractor representative who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the contractor, shall be submitted to the COR. The name, email address, and telephone number shall be designated in writing to the COR three days after award of contract. The contractor representative shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor representative shall be available between the hours of 7:00 a.m. – 5:00 p.m. The contractor shall provide written notice to the KO prior to changing the contractor representative no later than five (5) working days prior to the change.

1.20.2. The contractor shall submit, within 30 calendar days after notification of contract award, and before commencement of work, to the COR a written list of all CSPs who shall perform work under this contract. The list shall include name, position title, and work site of each employed CSP. The contractor shall provide weekly updates to the list and submit to the COR.

1.20.3. REMOVAL OF CSPS. At any time during the performance of this contract, the KO or COR may direct the contractor to immediately remove any CSP whose actions or impaired state raises reasonable suspicion that clear and present danger of physical harm exists to other CSPs, Government personnel or to the impaired individual. This provision will be used in emergency situations only and not for the purpose of bringing performance issues or other non-urgent concerns to the attention of the contractor.

1.20.3.1. If the need for a removal occurs, the COR will contact the contractor's point of contact and direct the contractor to remove that individual from the military facility and to not use that individual to perform any services required until the issue has been resolved by the KO. The contractor shall formally meet with the COR to discuss further action as deemed appropriate. A review of the basis for removal will be made by the KO within 3 working days after the COR directed the removal.

1.20.3.2. If, after any investigation deemed necessary by the KO and discussions with the contractor's representative, the KO concludes that the CSP’s impairment requires permanent removal from performance under the contract, the KO will notify the contractor that permanent removal is required. In the event of disagreements between the government and the contractor's representative concerning matters of impaired CSPs, the decision of the KO will be final. During the period of time between the removal and the final decision of the KO, the contractor shall provide a backup/replacement CSP in accordance with the terms and conditions of this contract.

1.20.3.3. The removal from the job site or dismissal of the CSPs from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

1.21. ABSENCES. When anticipated CSPs have not reported for duty, have become ill, or are unable to work during a scheduled shift they shall contact the contractor who shall in turn notify the COR. The contractor representative shall be responsible for ensuring replacement personnel are dispatched to the MTFs within 2 hours of notification of the need to provide a replacement.

1.21.1. Absences such as vacations, shall be coordinated and approved at least 30 days in advance and mutually agreed upon by the COR and the contractor. Scheduled absences shall be limited to two (2) weeks.

1.22. STAFFING REQUIREMENTS. The contractor shall ensure a 90% fill rate of the identified personnel staffing requirements by the effective start date of the contract and maintain an 85% monthly fill-rate for the life of the contract.

1. 22.1. The contractor shall fill a vacant requirement within thirty (30) calendar days of a position being vacated by the incumbent.

1.22.2. The contractor shall provide a replacement CSP, in coordination with the respective COR, in cases where a CSP will be absent from their normally assigned place of work more than five work days.

1.22.3. All proposed substitutes/replacements shall have qualifications equal to or higher than the qualifications of the person being substituted or replaced prior to performing services.

1.23. PERSONAL APPEARANCE. The CSPs shall abide by NRMC’s policy on dress code located on the NRMC intranet https://nrmcintranet.amedd.army.mil/ , G1-Civ Human Resources-Dress policy

1.23.1. The CSPs shall be issued identification badges by the NRMC G3 Personnel Security Office. The CSPs shall display ID badges outside the clothing in the chest area of the body during duties hours.

1.23. 2. The CSPs shall practice high standards of personal hygiene, maintain a clean, neat and professional appearance while on duty and adhere to NRMC’s policy on dress code on wearing of appropriate attire. The CSPs shall not wear clothing made of see through material, cutoffs, tank tops, or clothing that displays offensive slogans or pictures. The CSPs shall not wear athletic or athletic styled clothing (e.g. jogging suits, sweat suits). Hospital scrubs are not authorized for wear. In all cases, the clothing will be neat and clean, i.e. free from visible dirt and stains; and shall fit so as to provide a professional appearance in keeping with the normally accepted standards of dress for the work being performed. The CSPs shall not present an unfavorable appearance, reflect discredit upon or embarrass the U.S. Government.

1.24. SECURITY REQUIREMENTS. THE GOVERNMENT FACILITIES ARE RESTRICTED ACCESS MILITARY INSTALLATIONS. THE CSPS SHALL NOT BEGIN PERFORMANCE until the complete documentation for a Personnel Background Investigation has been submitted and approved. An Identification (ID) badge, the Common Access Card (CAC) and the vehicle registration will not be issued until complete documentation has been submitted to the appropriate Installation, MTF, or other Security Manager(s), as required at the facility. The CAC card is required for access to Government computer databases and also is presented to the security guards when entering the military installation. If a background investigation results in an unfavorable finding, the COR will notify the contractor and the CSP shall not be granted access to the facility, shall not be able to perform services at the facility, and shall return all identification badges, and other items previously issued by the Government.

1.24.1. Upon award of the contract, the contractor shall immediately contact the COR for processing procedures to meet the security requirements for information needed to access the installation/MTF initially, as well as in-processing forms.

1.24.2. The following procedures are required as part of the security requirements. A National Agency Check with Inquiries (NACI) is required for each CSP. For JTF CAPMED (Joint Task Force Capital Medical) facilities and Navy facilities, a NACLC (National Agency Check with Local Check and Credit Check) shall be required in lieu of the NACI. The contractor shall fully adhere with security requirements by having each of their CSPs who are performing services make an appointment (through the COR) with the appropriate security organization at the installation. Each individual shall be fingerprinted and required to complete the appropriate forms, usually a Standard Form 85-P, Questionnaire for Public Trust Positions, and a SF 86, for NACLC checks. The contractor shall advise their CSP that a positive report is needed as a condition of employment under this contract.

1.25. OPERATIONAL SECURITY (OPSEC), IAW AR 530-1 Operations Security. The CSPs for all types of Army contracts shall practice OPSEC to protect critical information for specific government contracts and subcontracts. Neither the contractor, nor any of its CSPs, nor the family members of its employees shall disclose or cause to disseminate any information concerning operations of military activities. Such action(s) could result in violation of the contract and possible legal actions.

1.26. SPECIAL QUALIFICATIONS/CERTIFICATIONS. The CSPs shall not perform services until all of the following Information Assurance/Information Technology (IA/IT) training is completed.

1.26.1. All CSPs requiring network access shall sign an Acceptable Use Policy (AUP), Exhibit L and accomplish government provided training prior to being granted a network account. The initial training includes:

1.26.1.1. DOD IA AWARENESS TRAINING. All CSPs shall have an Army Knowledge Online (AKO) account. The training takes approximately 30 – 60 minutes to complete and requires the CSPs to pass a test at the conclusion of the training. DOD IA Awareness Training can be taken at: https://ia.signal.army.mil/DODIAA/default.asp. All CSPs shall successfully complete the DoD IA training before issuance of network access and annually thereafter.

1.26.1.2. INFORMATION ASSURANCE FUNDAMENTALS (IAF). All CSPs shall take this training which takes approximately 45–60 minutes to complete and requires the CSPs to pass a test at the conclusion of the training. The IAF training can be taken at: https://ia.signal.army.mil/IAF/default.asp.

1.26.2. TRAINING REQUIREMENTS. Anti-Terrorism (AT) Level I Training. All CSPs requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 7 calendar days after reporting for duty. The contractor shall submit certificates of completion for each affected CSP to the COR or KO if a COR is not assigned, within 3 calendar days after completion of training. AT Level I training is available at the following website: https://atlevel1.dtic.mil/at.

1.26.3. FOR CONTRACTS THAT REQUIRE OPSEC TRAINING. The government will provide Operations Security training, in accordance with AR 530-1for new CSPs. This Level I OPSEC training shall be completed within 30 calendar days of their reporting for duty date. All CSPs shall complete annual OPSEC awareness training.

1.27. PERSONNEL SECURITY. IAW DoD 5200.0-R Personnel Security Program and AR 380-67. All DoD CSPs shall undergo a background investigation as directed by Department of the Army G-2. As a condition of employment, the contractor shall obtain and maintain criminal background checks on all employees to cover the last three years and the last three residences. Criminal background checks shall be completed prior to the contract performance start date. The contractor shall be responsible for the cost of the criminal background checks. The CSP’s background check shall be favorable in order for the employee to perform services under the contract. Personnel with outstanding felony warrants or felony convictions pose a security risk and shall not perform services under this contract.

1.27.1. Prior to the CSPs report date, the contractor shall have an account in the Joint Personnel Adjudication System (JPAS) with a valid Security Management Office (SMO) profile. The contractor’s Facility Security Officer (FSO) or contractor representative shall setup a profile in the JPAS for each CSP. The CSPs shall obtain a favorable Single Scope Background Investigation (SSBI) or National Agency Check with Local Agency and Credit Check (NACLC) prior to commencement of duties. The SSBI and NACLC checks may range from 30 days up to 6 weeks. The FSO shall take an “owning” relationship under the contract’s SMO in JPAS for each CSP. The FSO shall input the IT level and complete a visit request for that employee NLT 24 hours before their arrival. The visit request shall be updated for all CSPs on the contract at the end of the 364 day original request or as needed. The contractor is responsible for costs associated with the processing of the SSBI or NACLC. If an interim declination or eligibility denial leads to a Statement of Reason (SOR) the contractor shall be responsible for the cost and any processing needed to complete these actions. The contactor is also responsible for the cost of JPAS processing, JPAS account creation, visit requests, and SMO processing for their subcontractors. These actions include, but are not limited to the CSP’s file in JPAS showing a closed adjudication of the NACLC and SMO ownership prior to having access to the building or its information systems. The contractor is responsible for updates to the NACLC, not to exceed 10 years from the closed date for all employees. While the contractor is processing their employee in the JPAS or any other clearance system, the Commander USAMITC is not responsible for the contractor’s time and attendance cost. If CSP reports for work at the facility and does not have the above actions completed they shall not be allowed to work. If any CSP is found unqualified for any reason after completion of the full Suitability Adjudication process, the CSP shall be replaced with qualified personnel within 14 calendar days.

1.27.2. The CSPs shall be required to sign a SF 312 Classified Information Nondisclosure Agreement, Exhibit X, regarding proprietary information during the security in-briefing. The CSPs may be required to access data and information proprietary to a government agency or of such nature that its dissemination or use other than as specified in this PWS would be adverse to the interests of the government and others. The contractor and CSPs shall not divulge or release data or information developed or obtained under performance of this PWS, except to authorized government personnel or upon written approval of the KO. The CSPs shall handle and process information identified by the government as sensitive, medical quality assurance, Confidential or Secret per applicable DoD Army and MEDCOM guidelines.

1.28. QUALITY CONTROL (QC). The contractor is responsible for quality control. The contractor shall establish and maintain a complete Quality Control Plan (QCP) that shall ensure the requirements of the contract are provided as specified in this PWS. The contractor shall provide copies of the QCP to the COR no later than 30 days after contract award, and within 5 days when changes are made thereafter.

1.29. QUALITY ASSURANCE (QA). The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP is the government’s internal plan for performing QA, and as such does not become part of the resultant contract.

1.30. TECHNICAL REQUIREMENTS. All CSPs shall meet the qualifications for their specialty classification and perform essentially the same functions at the same standard, as those required by Government service employees of similar experience and in similar duty assignments. The CSPs are expected to possess acceptable skills required by the agency to complete duty assignments. Should the CSPs not be able to perform all contract-required skills, the KO will be notified for appropriate action.

1.31. REPORTING INCIDENTS OF SEXUAL ASSAULT AND SEXUAL HARASSMENT UNDER THE SEXUAL HARASSMENT/ASSAULT RESPONSE AND PREVENTION (SHARP) PROGRAM.

1.31.1. The contractor shall comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Harassment/Assault Response and Prevention (SHARP) Program, 12 Nov 2013. The SHARP reporting requirements apply only to knowledge obtained by contractor personnel while performing services under this contract.

1.31.2. The contractor shall require all Contract Service Providers (CSP) with knowledge of an incident of sexual assault occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual assault incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

1.31.3. The contractor shall require all CSPs with knowledge of an incident of sexual harassment occurring on a Government facility, to include a Government leased facility, where the contractor is providing services under this contract, to report the incident to the contractor who shall immediately (within 24 hours) report the incident in writing to the government's COR. This reporting policy also applies to sexual harassment incidents involving MEDCOM personnel that occur on the contractor’s owned or leased facility under this contract. All incidents shall be reported whether they involve contractor personnel or Government personnel, or other individuals, when the incidents occur on a Government facility or a Government leased facility.

2. 0. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. Armed Forces Health Longitudinal Technology Application (AHLTA). An automated medical information system that provides integrated support for the functional work centers of inpatient and outpatient care facilities, patient administration, patient appointments and scheduling, nursing, laboratory, pharmacy, radiology, and clinical dietetics.

2.1.2. Replacement /Backup Personnel. CSPs designated to move into the position of the primary CSPs to perform required services for the duration of his/her absence.

2.1.3. Contractor. The term as used in this contract refers to the prime contractor responsible for providing services.

2.1.4. Contracting Officer (KO). A person with authority to enter into contracts; administer, or terminate contracts; make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.5. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6. Defense Enrollment Eligibility Reporting System (DEERS): A computerized system that maintains current eligibility status for all eligible health care beneficiaries.

2.1.7. Military Dates are written by placing the day of the month, followed by the first three letters of the month, followed by the last two digits of the year, as follows;

September 02, 2001 - 02 Sep 01 November 10, 2004 - 10 Nov 04 May 1, 2005 - 01 May 05

2.1.8. Military Time is on a 24-hour clock, as follows;

8:00 a.m.-0800 9:10 a.m.-0910 Noon -1200 8:00 p.m.-2000 9:10 p.m.-2110 Midnight-2400 12:01 a.m.-0001

2.1.9. Military Treatment Facilities (MTF): Military hospital or clinic.

2.1.10. Physical Security. Actions that prevent the loss or damage of government property.

2.1.11. Quality Assurance (QA). The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12. Quality Assurance Surveillance Plan (QASP). A government developed and applied document used to provide a standard of surveillance for monitoring the administrative services contract and provides the approach the government will use to conduct surveillance over the performance aspects of the effort. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the government receives the quality of services called for in the contract, and that the government only pays for the acceptable level of services received.

2.1.13. Quality Control (QC): Those actions taken by the contractor to control and ensure that performance of duties meet the requirements of the contract.

2.1.14. Subcontractor. One that enters into a subcontract and assumes some of the obligations of the primary Contractor.

2.1.15. Training Holidays: Training holidays are days designated by the MTF Commander either the workday preceding or following a legal public holiday. The number of training holidays may vary from year to year.

2.1.16. Work Day. The number of hours per day the CSP provides services.

2.2. ACRONYMS:

3. GOVERNMENT FURNISHED SERVICES/SUPPLIES.

3.1. Government Training/Orientation.

3.1.1. Annual Training Updates. The CSPs shall be required to complete an annual training update at the organization and may be accomplished via video or classroom instruction, computer-based instruction, or review of written materials.

3.1.2. Armed Forces Health Longitudinal Technology Application (AHLTA) Training (formerly known as CHCSII). The CSPs may attend training in the use of AHLTA. The length of training will depend upon the computer skills of the individual CSP. This training will be coordinated and scheduled by the COR. (Access to such patient data systems is an “Automated Data Processing Sensitive” position requiring compliance with AR 25-2 and AR 380-67.)

3.1.3. HIPAA Privacy and Security Training (HIPAA 101). The CSPs shall be required to complete the On-Line Web-based Training Modules within the first 30 days of performance and annually during their birth month thereafter.

3.1.4. In addition to the specified courses listed above, CSPs shall attend or complete on-line any Department of Defense, Army, or Federal Government directed courses, which are not available to CSP outside of the organization. The CSPs shall participate in all mandatory training deemed necessary by the Government, such as HIPAA, IA/IT, OPSEC and anti-terrorism training.

3.1.5. Government unique training. The government may elect to provide training on government unique programs such as Integrated Disability Evaluation System (IDES) and Warrior Transition Brigade (WTB) to the CSPs who are performing services. If the government elects to provide such training, the government will provide such training at the MTF the CSP is working in at no additional expense to the contractor or to the CSP. The CSPs shall attend all such training in a paid status as part of the normal services required.

3.1.6. Hours for attending any of the above shall be compensated at the regular hourly rate established in the contract.

3.1.7. The contractor shall ensure all service providers receive Sexual Harassment/Assault Response and Prevention (SHARP) training not later than 60 calendar days after contractor personnel begin performance under this contract. Training can be obtained either online or in person. Contractor personnel can attend SHARP training provided by MEDCOM on an every other month basis by contacting (210) 221-6118 for class date/time and availability. If contract individuals have an AKO account, they can access online the Team Bound Self Study course through Army Learning Management System (ALMS) at http://www.atsc.army.mil/tadlp/delivery/alms.asp

3.2. Government Furnished Supplies.

3.2.1. The Government will provide the use of all available MTFs facilities and support services, materials, publications and forms, and equipment required for contract performance (except as designated). The CSPs shall keep Government furnished supplies, equipment and work areas in a safe, orderly and clean condition. The CSPs shall notify the Government whenever maintenance of equipment is required. The CSPs shall abide by all MTF’s and Army requirements for physical security of Army property and equipment.

3.2.2. Telephones, facsimile machines, copiers and computer equipment are authorized for transaction of official Government business only and shall not be used for personal business. Personal long distance calls are not authorized and the cost of all personal long distance calls made may be deducted from the contractor’s invoice payments. Telephones, facsimile machines and computer equipment are subject to communications security monitoring at all times.

3.2.3. Space used by CSPs in performance of services may be used for other purposes during their absence. Items of clothing, personal effects, or equipment cannot be secured during their absence. The Government will not incur any liability for theft, damage to, or loss of such personal items.

3.2.4. The contractor shall not use government facilities or property except in performance of the contract. Personal use of government facilities or property is not authorized.

3.2.5. Blackberry. Select CSP may be issued pagers based on the Commander’s guidance. The CSPs shall safeguard the Blackberry’s from loss, theft or destruction, and shall present the Blackberry for scheduled or unscheduled control inspection…