W5J9JE18R0012_Amend_0004.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

W5J9JE-18-R-0012 USACE IM/IT Services in Afghanistan. The purpose of this amendment is to re-format Amendment 0002 Solicitation. Last Day for Offeror Questions is 7 July 2018 at 2330 Hours, Eastern Standard Time (EST). Due date for proposals is no later than 1800 HRS, Local Kubal Time, on 10 July 2018.1

1. CONTRACT ID CODE PAGE OF PAGES

J 1 29

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 07-Jul-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W5J9JE18R0012

X 9B. DATED (SEE ITEM 11)

19-Jun-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

07-Jul-2018

CODE

TRANSATLANTIC AFGHANISTAN ENGINEER - TAA

DISTRICT (TAA), US ARMY CORPS OF ENGINEERS

CETAA-CT, BAGRAM AE 09354

W5J9JE 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W5J9JE18R0012

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement (PWS)

For

USACE Information Management and Information Technology Services in Afghanistan

U.S. Army Corps of Engineers

Transatlantic Division Afghanistan Engineering District (AED)

29 April, 2018

C. 1. INTRODUCTION

This non-personal services contract requires the contractor to provide all labor, management, supervision, quality control and expertise and any other items and non-personal services necessary to perform Information Management and Information Technology (IM/IT) Support Services as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards and requirements set forth in this contract and in accordance with applicable and appropriate U.S. Department of Defense, U.S. Army, U.S. Central Command (CENTCOM) and U.S. Army Corps of Engineers (USACE) IM/IT policy, regulations and law.

C. 1.1. BACKGROUND INFORMATION.

The U.S. Army Corps of Engineers through its Transatlantic Division (TAD) provides quality, responsive engineering and construction services to a variety of customers and end users in Afghanistan (AFG). Currently, TAD’s organizational structure includes two district offices: Transatlantic District – Middle East (TAM), headquartered in Winchester, Virginia and the Afghanistan Engineering District (AED) headquartered in Bagram, Afghanistan.

AED is currently headquartered on Bagram Air Field and also has offices at Kandahar, Kabul Cluster and Marmal.

AED will also support various Forward Operating Bases (FOBs) throughout AFG in support of its engineering mission. While the transition execution plan can change based on theater mission and command directives, USACE users in AFG will be redeploying back to the States in parallel to the transition efforts, keeping in mind that the provided numbers of users in this PWS are approximate.

AED will manage programs and projects that support a full spectrum of regional activities for the International Security Assistance Force (ISAF); United States Forces – Afghanistan (USFOR-A), Combined Security Transition Command – Afghanistan (CSTC-A); U.S. Agency for International Development (USAID); and other organizations and commands operating in Afghanistan.

C.1.2. USACE MISSION AND ORGANIZATION RELATIONSHIPS

The scope of this contract is Information Management/Information Technology (IM/IT) in direct support of the USACE mission in AFG, and USACE units or elements deployed in AFG, such as the Field Engineering Support Team (FEST) and TAD or TAM supporting elements that require the use of the USACE UNCLASS network, as well as other IM/IT tasks as directed by the Contracting Officer (KO). This scope will also cover any changes based upon new theater requirements or mission changes as directed by the AED Commander and communicated through the Contracting Officer’s Representative (COR) or KO. Changes may result from rescheduling of existing USACE customer requirements; new requirements of the USACE customers in Afghanistan and the CENTCOM AOR; increases/decreases in numbers of employees deployed to USACE’s AOR; and reorganization and/or relocation of personnel as directed by TAD. The scope of the IM/IT contract and the contract PWS must accommodate these and other similar changes to AED Information Management/ Information Technology (IM/IT) Office (J6) mission requirements as directed by the AED Commander or higher headquarters and communicated through the COR or KO.

C.1.3. GENERAL

This PWS includes all functions, services, support, and tasks associated with IM/IT, with the exception of printing and publications, library services, and research and development programs. The work to be performed under the firm fixed-price portion of this contract includes working on classified and unclassified systems performing installation, modification, coordination, engineering, development, configuration, reconfiguration, testing, integration, repairing, maintenance, upgrading, help desk support, IM/IT Management, Automation, Communications, Cybersecurity, SharePoint development, Visual Information and user training as required.

The contractor shall coordinate with internal, external, and other contract personnel to fulfill the requirements for services and support. The contractor shall provide employees support and services necessary to perform functions pertaining to current and future USACE mission, as defined by the AED Commander and communicated through the COR or KO, requirements within USACE support agencies’ facilities including but not limited to fixed buildings, temporary field structures, alternate work sites, and deployment locations or other sites as directed by the KO, these sites may be austere in nature. This will require unplanned travel by the contractor to those locations.

The contractor shall accept responsibility for the operational support, integration, access verification, and access to the USACE network, Automated Information Systems (AIS) including classified unclassified and commercial Internet systems. Transatlantic Middle East District (TAM) is the provider of the assessment and authorization of the CORPSNet system. USACE systems architecture, infrastructure, and IT support is dependent upon higher headquarters to include TAM, USACE Transatlantic Division (TAD), Army Corps of Engineers – Information Technology (ACE-IT) program management, and USACE HQ.

C.1.3.1. IDENTIFICATION OF CONTRACTOR EMPLOYEES

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious AED/USACE personnel and to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel shall display appropriate badges as required by location or duty station. Contractor employees shall obtain an Army Knowledge Online (AKO) e-mail account and Department of Defense (DOD) Common Access Card (CAC). Contractor personnel must complete DD Form 1172-2, Application for Department of Defense Common Access Card – DEERS, May 2004, to obtain the CAC. CACs shall be acquired before deployment to AED. Contractor shall ensure its employees’ CACs are returned to the Contracting Officer’s Representative (COR) upon termination of employment or completion of contract services.

C.1.3.2. SECURITY REQUIREMENTS

Contractor employees must meet security clearance requirements for performance and Government facility access.

Security clearance requirements are commensurate with the level of information processed by the system and/or network the contractor will be required to support.

All contractor positions will be classified as IT I, IT II, or IT III based on the most current DoD Directive 8570.01 or regulation which may replace DoD Directive 8570.01. AED networks and systems are classified as: Secret IP Data Network (formerly known as Secret Internet Protocol Network (SIPRNet - Secret)), Combined Enterprise Regional Information Exchange System (CENTRIXS CX-I Secret), Sensitive But Unclassified (SBU) IP Data (formerly known as Non-classified Internet Protocol Router IP (NIPRNet), USACE Sensitive But Unclassified (CORPSNet), and NATO International Security Afghanistan Force – Secret (ISAF-S Secret), commercial local ISP (unclassified), as well as other DoD interest and commercial internet service provider networks (Note: This includes system name changes and new systems coming online).

Contractor personnel are required to have a minimum of a FINAL US SECRET security clearance, as issued by the U.S. Department of Defense, PRIOR to arriving in-country to support this contract. Failure to obtain and maintain a US SECRET will be cause for the employee to be removed from supporting this contract. All contractor personnel are also required to have a NATO Secret before beginning work on USACE/AED systems. All clearance and accesses must be reflected in the Joint Personnel Adjudications System (JPAS). The contractor’s Facility Security Officer is required to coordinate clearance verification of all contractor personnel with the TAM Security Office. At the beginning of each contract performance period, the contractor shall provide to the COR a list of all employees working this contract, along with the employee’s security clearance and expiration date of the security clearance;

this list should be updated whenever a new contractor employee begins work on the contract and the updated list submitted to the COR. The contractor shall also comply with AED OPSEC program as well as theater Anti- Terrorism/Force Protection (AT/FP) measures.

All contractor personnel shall meet security standards and requirements prior to accessing an AIS.

C.1.3.3. CONTRACTOR DRESS CODE

During working hours, the contractor shall dress in proper and appropriate attire conducive to the type of work that is being performed for each position. The dress code for all contractor personnel shall be business casual or as directed by the KO. No clothing shall be extremely tight or loose fitting, provocative, or see-through. The contractor shall comply with the AED dress standards and the appropriate base safety gear requirements, whether on location or when traveling to different sites in country, or to and from Afghanistan. Shoes shall be sturdy and appropriate for the type of work being performed per current USACE Safety Manual EM 385-1-1. No short pants/slacks are authorized. Dress will distinctly identify contractor personnel as employees of the contractor.

C.1.3.4. MINIMUM PERSONNEL QUALIFICATIONS

The contractor shall provide experienced and qualified personnel with all skills necessary to perform the work identified in this PWS for each position agreed to by both parties at time of contract award. Contractor personnel must have accredited licenses and certifications to perform the work addressed in the PWS and at the level required for the position. The contractor, for this contract, shall only use employees that have requisite training, qualifications, licenses, accreditations, and certifications. The employees must have met the position requirements prior to commencement of performance under this contract and prior to deployment to Afghanistan. Contractor employees required to perform tasks must meet certification requirements as defined in Army and DoD Regulations provided in references and regulation prior to deployment to Afghanistan. Only in extraordinary cases, will the Government allow a contractor employee to deploy to Afghanistan and work on this contract without the requisite certification requirement. Contractor personnel will possess at all times a valid passport according to Department of the Army Pamphlet 715-16 Contractor Deployment Guide, Chapter 6, Para 6-3 and a Letter of Authorization (LOA) approved by a Contracting Officer in the Synchronized Pre-deployment and Operational Tracker (SPOT) system.

C.1.3.5. CERTIFICATIONS AND LICENSES

The contractor shall be responsible for ensuring that all employees have current certifications and licenses appropriate and required for the level of their position. Certificates include but are not limited to IM/IT certificates.

Certification IAW DOD Directive 8570.01, guidance and procedures for the training, certification, and management of the DoD workforce conducting Information Assurance (IA) functions in assigned duty positions. Other certifications shall be as required by OSHA regulations, USACE safety standards, EM 385-1-1, and Technical Exhibit 4 (TE4) for the position to be filled by the contractor personnel.

C.1.3.6. PERIOD OF PERFORMANCE AND DUTY HOURS

C.1.3.6.1. Period of performance: The period of performance of this contract shall be one (1) base period of 6 months for 11 contractor positions and 7 months for 4 contractor positions, and include four 12-month option periods and a 6-month option period pursuant to FAR 52.217-8, for a total potential period of performance of 61 months. Option exercise will be at the sole discretion of the Government.

C.1.3.6.2. Normal duty hours: The contractor shall provide full services and support each week during the hours of 0900 – 2000 Sunday, 0700 – 1800 Monday through Thursday, 1200 – 1700 Friday, 0700 – 1800 Saturday and as directed by the COR or Contracting Officer. All weekly scheduled maintenance will be performed from 0600 – 1100 on Fridays.

C.1.3.6.3. Each contractor employee supporting this contract is expected to work no more than 64 hours a week.

Employee meal breaks are not considered work hours. The contractor shall ensure support is not impacted as employees take authorized breaks.

C.1.3.6.4. After normal duty hours: The contractor shall provide on-call emergency support and services after the normal duty hours set forth in the preceding paragraph. After-hours support and services shall include but will not be limited to systems maintenance, scheduled/unscheduled outages, VTC/SVTC/conference calls, help desk support, situation awareness, problem incident response, and problem reporting structure.

C.1.3.6.5. Each contractor employee is authorized one 30-day Rest and Relaxation (R&R) leave period during the base year and each additional option year executed by the U.S. Government (USG). The 30 days includes the employee’s travel time to and from the R&R destination. The first R&R can be taken after having performed on the contract for at least three (3) months. The contractor shall ensure that R&Rs are staggered throughout the performance period so that there is always personnel coverage of all contracted positions during the performance period.

C.1.3.6.6. Any contractor employee who is not supporting this contract, in theater, for more than 5 days beyond C.1.3.6.5, must have an equally certified and qualified replacement who is not otherwise supporting the contract in theater. The contractor shall provide evidence to support the exception to the COR or KO for approval.

C.1.3.7. The USG will not pay for travel or time associated with contractor employee certification renewal exam.

C.1.3.8. The USG reserves the right to de-scope positions from the contract at any time during the contract performance period, after providing a written 45-day advance notice to the contractor. If the Government receives notice unexpectedly that the contract has to be partially or entirely terminated for the convenience of the Government, then FAR Clause 52.249-4 Termination for Convenience of the Government (Services) would be invoked.

C.1.3.9. If the contractor’s proposal for the contract, which includes a detailed resume outlining the experience, qualifications, and certifications of each individual proposed for a contracted position, is accepted for contract award, that means all proposed individuals accepted for the contract, must be the actual employees working the contract. Any replacement of contracted positions must first be approved by the Contracting Officer or COR. A resume detailing the proposed replacement candidate’s experience, qualifications, and certifications must be provided to the Contracting Officer and COR before substitution can be made.

C.1.4. CONTRACTOR KEY PERSONNEL

The following personnel are considered Key Personnel by the Government: Project Manager (PM), Lead System Administrator (Lead SA), Lead Network Administrator (Lead NA) and the Lead Help Desk Technician. The contractor shall provide a Project Manager who shall be responsible for ensuring performance of all contract requirements. The alternate or Deputy of the PM, who shall act for the contractor when the PM is unavailable, shall be designated in writing to the Contracting Officer and COR. The project manager or the PM alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Lead System Administrator (SA), Lead Network Administrator (NA) and Lead Help Desk Technician are positions of responsibility that are intended to manage the specific functional areas and be experienced and skilled in the technical aspects.

Though not considered Key Personnel, the contractor’s Logistician and Intranet/SharePoint Administrator/Programmer are integral to the AED IM/IT mission.

The contractor is responsible to ensure continuity of support services, including and especially when any of the aforementioned personnel is on leave. The contractor shall provide a current PMP-certified replacement for the PM during the PM’s prolonged absences (e.g., R&R). The PM replacement will be someone who is not currently supporting the contract in Afghanistan. The contractor shall ensure an equivalently trained, qualified and certified replacement is officially assigned when the Lead SA and Lead NA are gone for absences beyond five (5) days.

Qualifications for all Key Personnel are listed TE4. The contractor must ensure that all contractor employees have current, required certification and must provide the COR and KO an up to date list of all contractor employees with required certification and expiration date.

C.1.4.1. SECURITY ASSURANCE BACKGROUND INVESTIGATIONS. The contractor personnel shall meet security standards and requirements prior to accessing an AIS.

C.1.4.2. LIMITS ON MEDICAL / DENTAL CARE AFGHANISTAN

C.1.4.2.1. Notwithstanding any other provision of the contract, the contractor shall be liable for any and all medically-related services or transportation rendered. The contractor should contact the local clinic or hospital in the deployed area to obtain current rates for medical and related services, and the contractor shall make its own arrangements for appointments with the local clinic or hospital as or when necessary.

C.1.5. QUALITY CONTROL

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it ensures that its work complies with the requirement of the contract. An initial, overview Quality Control Plan (QCP) shall be submitted with the contractor’s proposal for the contract. After contract award, the QCP must be further enhanced to account for the actual conditions and realities at the worksite. The contractor shall provide the more comprehensive QCP thirty (30) days after contract award, and must receive the Contracting Officer’s acceptance in writing for any proposed change to its QCP thereafter.

C.1.6. QUALITY ASSURANCE

The Government shall evaluate the contractor’s performance under this contract in accordance with the Government’s Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

C.1.6.1. Working Files. Contractor shall maintain accurate working files on all work documentation including calculations, assumptions, schedules, interpretations of regulations, sources of information, and other data required in the performance of this Contract. Contractor shall provide the information contained in its working files upon request of the COR or KO.

C.1.7. TRANSITION PLAN

Contractor shall describe a Transition Plan to ensure continuity of operations and no down time or network/systems outages occur. The plan will include: a personnel staffing plan with requirements and qualifications, hardware / software resources required, transition inventory schedule and milestones, detailed mobilization schedule, a Contract Management Plan, life support services required for Afghanistan-based contractors, a Rest and Recuperation leave plan, medical certifications, near-term work flow and tasks. The Transition Plan shall be provided to the COR for review and approval NLT 15 days from contract award.

C.1.7.1. If after the end of the first 30 days of the base period’s start date, the contract support is less than 100%, according to the proposed support level, the Government will deduct the daily amount prorated from the ELIN Unit Price, for the vacant position, for each day the vacancy remains open. This will take effect the first day of the second month of the base period.

C.2. GOVERNMENT-FURNISHED PROPERTY (GFP)

C.2.1. The Government shall retain title to all GFP and any replacement property. The Government will fund the purchase of, and retain title to, equipment and material that become part of the cable plant infrastructure, PBX and voice systems, software products, office furniture, and project required test and research equipment. The cost for data, voice circuits and wireless devices are also funded by the Government. The contractor shall handle, use, install, repair and troubleshoot all GFP equipment with care and safety in mind. Any GFP equipment damaged or lost while in the possession of the contractor, shall be reported immediately by the contractor to the COR and to the AED Logistics Management Office (J4). The contractor must participate fully, as required, in any ensuing inquiry or investigation of the matter.

C.2.2. AED Billeting. Contractor(s) will receive a housing based on the terms of their contract. In order to qualify for billeting, Contractor(s) must submit an official Letter of Authorization (LOA) to the Contracting Officer (KO) who will provide it to the base’s Billeting Office. The Contractor must request billeting assignments, temporary and permanent, through the J4 Office’s Billeting Manager. The LOA will be kept on file until the document expires and/or the individual departs Afghanistan. USACE Contractor(s) are provided billeting based on their base’s Base Support Group Commander’s Billeting policies and procedures and/or the Sandbook Standards.

C.2.2.1. If AED has the available billets, they will authorize the Contractor(s) to reside in AED owned billeting. Based on availability, AED may also allow Contractors to reside in single billet rooms until if/when the rooms are needed by AED. If single billet rooms become available, the order they will begin to be provided to contract employees is through an established Order of Merit List (OML) that the Contractor(s) are required to develop and maintain for AED and themselves. The OML for Contractor employees will be based on Boots on Ground (BOG) at both BAF and KAF.

Under the OML, the person with the greatest BOG would be the last person to have to double up if/when required. If the Contractor’ employees duty location changes, the person goes to the bottom of the OML at their new location.

C.2.2.2. AED Contractors are at the bottom of the Master OML which also contains all military and DoD Civilian personnel ranked by grade and BOG. Double occupancy for Contractor(s) shall occur when single unoccupied rooms are no longer available for each military and/or DoD civilian personnel. (Reference AED Billeting Assignment Program and Rules of Conduct for further guidance).

C.2.3. The Contractor Representative or Team Lead must provide their employees’ updated BOG list to the Contracting Officer’s Representative and the J4 Billeting Manager when employees arrive and depart Afghanistan or change duty locations within country.

C.2.4. Contractor(s) are prohibited from swapping their assigned rooms; providing the front and back outside door combinations to anyone outside of AED; or removing/switching room furnishing without approval of the J4 Billeting Manager.

C.2.5. Contractor(s) must have the room inspected and cleared during out-processing through J4 Billeting.

C.3. DEPLOYMENT PROCESSING

C.3.1. Contractors are required to comply with all DoD deployment guidance and theater command requirements.

All U.S. contractor personnel deploying to the Afghanistan Theater of Operations are required to process through the CONUS Replacement Center (CRC) for pre-deployment preparation. The KO or COR will certify CONUS based contractor personnel via the Contractor Verification System (CVS) to validate contractual employment and will certify GS equivalency if required. Contractor will contact the CRC directly and present a copy of their contract to schedule attendance for contractor personnel. Transportation to and from the deployment center is the responsibility of the contractor. Contractor personnel must successfully complete all required CRC training and documentation prior to deployment. Such training and documentation are, but not limited to, Information Assurance (IA); Survival, Evasion, Resistance and escape (SERE); Isolated Personnel Report (ISOPREP); and standing General Order (GO).

C.3.2. The contractor shall ensure all deploying contractor personnel, prior to entering Afghanistan, have been issued Individual Body Armor (IBA), protective helmet, gas mask, ballistic goggles, gloves, and any other personal protective equipment (PPE) required by the CRC at the time of deployment.

C.3.3 The contractor shall not deploy an individual with any of the following conditions unless approved by the appropriate CENTCOM Service Component (i.e., ARCENT, CENTAF, etc.). The responsible Government Surgeon must approve the deployment of contractor personnel who have the following conditions: Conditions which prevent the wear of personal protective equipment, including protective mask, ballistic helmet, body armor, and chemical/biological protective garments; conditions which prohibit required theater immunizations or medications;

conditions or current medical treatment or medications that contraindicate or preclude the use of chemical and biological protectives and antidotes; diabetes mellitus, Type I or II, on pharmacological therapy; symptomatic coronary artery disease, or with myocardial infarction within one year prior to deployment, or within six months of coronary artery bypass graft, coronary artery angioplasty, or stenting; morbid obesity (BMI >/= 40); dysrhythmias or arrhythmias, either symptomatic or requiring medical or electro-physiologic control; uncontrolled hypertension, current heart failure, or automatic implantable defibrillator; therapeutic anticoagulation; malignancy, newly diagnosed or under current treatment, or recently diagnosed/treated and requiring frequent subspecialist surveillance, examination, and/or laboratory testing; dental or oral conditions requiring or likely to require urgent dental care within six months’ time, active orthodontic care, conditions requiring prosthodontic care, conditions with immediate restorative dentistry needs, conditions with a current requirement for oral-maxillofacial surgery; new onset (< 1 year)) seizure disorder, or seizure within one year prior to deployment; history of heat stroke; Meniere’s Disease or other vertiginous/motion sickness disorder, unless well controlled on medications available in theater; recurrent syncope, ataxias, new diagnosis (< 1year) of mood disorder, thought disorder, anxiety, somatoform, or dissociative disorder, or personality disorder with mood or thought manifestations; unrepaired hernia; tracheotomy or aphonia;

renalithiasis, current; active tuberculosis; pregnancy; unclosed surgical defect, such as external fitter placement;

requirement for medical devices using AC power; HIV antibody positivity; psychotic and bipolar disorders.

(Reference: The latest Mod to USCENTCOM Individual Protection and Individual/Unit Deployment Policy, PPG- Tab A: Amplification of the Minimal Standards of Fitness for Deployment to the CENTCOM AOR).

C.4. SERVICE PROVIDER-FURNISHED PROPERTY.

C.4.1. The contractor shall provide all travel and transportation upon mobilization/demobilization between Home of Record (HOR), CONUS Replacement Center (CRC), other pre-deployment training location and/or duty location as required.

C.4.2. The contractor is responsible for ensuring all employees are properly vetted, have the requisite security clearances, obtain all passports, visas if required, and other travel documents to ensure contractor employees can travel to the assigned location. Passports must be valid for the duration of the contract period.

C.4.3. The contractor shall provide a temporary replacement employee at a remote (non-BAF) location, whenever its full-time IT support employee permanently assigned to that remote (non-BAF) location, is away from that worksite for more than five (5) days. That means that, during any 30-day period, onsite IT support at remote locations covered under this contract, must be provided no less than 25 days. Arrangements shall be pre-coordinated with and approved by the contractor’s Project Manager and COR.

C.4.4. The contractor is responsible for ensuring all personnel are protected with the required statutory Defense Base Act (DBA) worker’s compensation insurance.

C.4.5. The contractor shall ensure that all contract personnel have Personal Protective Equipment (PPE). PPE for US/OCN personnel is determined by the CONUS Replacement Center (CRC) at deployment. The PPE requirement may be updated in theater at the Base Commanders discression.

C.4.6. The contractor shall provide any equipment, facilities, and materials not otherwise provided as GFP as required for performance of this contract.

C.4.7. CONTRACTOR MANPOWER REPORTING (CMRA)

The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address: https://www.ecmra.mil/login.aspx. The required information includes:

C.4.7.1 Contracting Office, Contracting Officer, Contracting Officer Representative;

C.4.7.2 Contract number, including task and delivery order number;

C.4.7.3 Beginning and ending dates covered by reporting period;

https://www.ecmra.mil/login.aspx

C.4.7.4 Contractor name, address, phone number, e-mail address, identity of contractor employee entering data;

C.4.7.5 Estimated direct labor hours (including sub-contractor);

C.4.7.6 Estimated direct labor dollars paid this reporting period (including sub-contractor);

C.4.7.7 Total payments (including subcontractor);

C.4.7.8 Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different);

C.4.7.9 Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information);

C.4.7.10 Locations where contractor and sub-contractors perform the work (specified by zip code in the United States and nearest City, Country, when in an overseas location, using standardized nomenclature provided on website);

C.4.7.11 Presence of deployment or contingency contract language, and, C.4.7.12 Number of contractor and sub-contractor employees deployed in theater this reporting period (by country).

As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months, ending September 30 of each government fiscal year, reporting must be done by 31 October of each calendar year.

C.5. MOBILIZATION

C.5.1. The contractor is responsible for mobilizing contract personnel. Mobilization includes:

- Travel from Home of Record (HOR) to CRC (mobilization).

- Travel from CRC to HOR (demobilization).

- Efforts to recruit and vet contractor personnel.

C.5.2. The contractor is responsible to pay any wages or per diem to contractor employees during mobilization and demobilization.

C.5.3. Mobilization costs incurred specifically for the replacement of contractor personnel already in theater are the responsibility of the contractor.

C.5.4. Normal procedure is for contract personnel processing through the CRC to deploy directly from the CRC site to the Afghanistan Theater through one of several available APODs on military chartered aircraft. Contractor may choose to seek a waiver from the COR to this requirement and allow the contract personnel to travel via commercial air to meet urgent schedule and support requirements. If the contractor chooses to send employees commercially, the USG will not reimburse costs for this travel but the USG will provide a waiver to CRC for the exception to policy upon written request from the contractor’s PM.

C.5.5. If at any time during the life of the contract, more than 30 percent of the contractor’s personnel engaged in providing services under this contract overall or in any given location are proposed to be on leave, on R&R, or not working according to their regular duty schedules for any reason, at the same time, the contractor is required to present a written plan for providing continuous service, as defined in the PWS, during such time to the KO or COR.

No such leave or deviation from regular duty schedules may commence unless and until the KO or COR has approved the plan.

C.5.6. The contractor will continue to provide employees throughout the life of the contract who are at the same skillset, certification and experience level as identified in the contractor’s proposal accepted for contract award. If, at any time during the period of performance, a contractor employee is unable to continue working due to R&R or otherwise, the contractor shall replace the employee within 45 days at no additional cost to the USG. All personnel will go through the same screening and training process as the initial hires did to determine suitability for the job. If the contractor fails to replace an employee for more than 45 days, the government will not pay the associated ELIN for the vacant position, after the 45th day. The monthly cost for the ELIN will be divided by 30 (average days in a month) to determine a daily rate for the vacant position. The number of days beyond 45 the position is vacant will be multiplied by the daily rate as prorated from the appropriate ELIN monthly rate and deducted from the contractor’s invoice.

C.6. WORK STATEMENT

C.6.1. GENERAL MANAGEMENT SUPPORT:

C.6.1.1. The contractor shall provide documentation on new equipment, capabilities, and emerging technologies, as required, to support the AED mission.

C.6.1.1.1. The Government will provide strategic direction, policy, and guidance for USACE Automation. The contractor shall provide automation services to support AED mission and supported USACE users as directed by the COR and KO.

C.6.1.1.2. The contractor shall evaluate various approaches when solving problems. The contractor will show due diligence in considering multiple options to resolution. In accordance with C.1.6.1 the contractor shall retain any working files for review by the COR or KO upon request.

C.6.1.1.3. The contractor shall present the courses of action to the government J6 or COR for approval.

C.6.1.1.4. The contractor shall provide documented plans, to the J6 and COR, as to how the task will be executed.

The plans should be documented to the level where a replacement employee could, in two days of review, pick up and execute the plan. The plan shall reflect key technical metrics and data, such as specifications, List of Materials (LOM), wiring diagrams, network diagrams, photos, sketches and Work Breakdown Structure (WBS) as appropriate for the level of effort.

C.6.1.1.5. The contractor shall provide documented schedules from task inception through completion, updating as needed to accommodate changes. The schedule will include dates for milestone deliverables and final completion date.

C.6.1.1.6. The contractor shall manage human resources necessary to complete the task by the scheduled time. The contractor will manage the human resources as to not jeopardize another task by reassigning resources.

C.6.1.1.7. The contractor shall coordinate with J4 and TAM the shipment of necessary equipment.

C.6.1.1.8. The contractor shall keep the government J6 and COR briefed according to the task milestones and alert if the schedule is in jeopardy of slipping.

C.6.1.2. The contractor shall provide documentation and data input to support data calls from USACE personnel in Afghanistan to USACE higher headquarters, DoD, OMB and others as required and directed by the KO or COR.

C.6.1.3. The contractor will provide technical briefings to USACE customers as an orientation to the IM/IT infrastructure and/or familiarization briefings to end users as requested by the COR or J6.

C.6.1.4. The contractor shall provide courses of action for hardware, software and firmware life-cycle management, replacements, including but not limited to makes, models, and quantities.

C.6.1.5. Contingency Planning: The contractor shall engineer, coordinate, develop, document, install/uninstall, configure/reconfigure, maintain, and test contingency plans for continuity of operations plans (COOP)\Disaster Recovery and emergency operations for AED infrastructure and data. This information shall be available upon the request of the COR or AED J6.

C.6.1.5.1. The contractor shall develop and document a contingency plan for the information system that:

C.6.1.5.1.1. The contractor shall examine and address small, medium and large scale events impacting Command, Control, Communications & Computers/Cyber;

C.6.1.5.1.2. The contractor shall work with the J6 to identify essential missions and business functions and associated contingency requirements;

C.6.1.5.1.3. The contractor shall work with the J6 to provide recovery objectives, restoration priorities, and metrics;

C.6.1.5.1.4. The contractor shall work with the J6 to address contingency roles, responsibilities, assigned individuals with contact information;

C.6.1.5.1.5. The contractor shall address maintaining essential missions and business functions despite an information system disruption, compromise, or failure;

C.6.1.5.1.6. The contractor shall addresses eventual, full information system restoration without deterioration of the security safeguards originally planned and implemented

C.6.1.5.1.7. The contractor shall review the plan twice per year and provide a written analysis to the COR and J6.

C.6.1.5.2. The contractor shall distribute copies of the contingency plan to J6 defined key contingency personnel (identified by name and/or by role) and organizational function whenever updates/corrections are made.

C.6.1.5.3. The contractor shall review the contingency plan for the AED IT environment after the biannual Contingency Plan testing.

C.6.1.5.4. The contractor shall update the contingency plan to address changes to the organization, information system, or environment of operation and problems encountered during contingency plan implementation, execution, or testing.

C.6.1.5.5. The contractor shall communicate contingency plan changes to the J6 defined key contingency personnel (identified by name and/or by role) and organizational functions.

C.6.1.5.6. The contractor shall protect the contingency plan from unauthorized disclosure and modification.

C.6.1.5.7. The contractor plans for the resumption of essential mission and business functions within 24 hours of contingency plan activation.

C.6.1.5.8. The contractor documents the critical information systems, based on J6 or COR direction, assets supporting essential missions and business functions.

C.6.1.5.9 The contractor shall document the Contingency Plan testing procedure. The test procedure must be approved by the J6 or COR.

C.6.1.5.10 The contractor shall test, at a minimum of twice a year, the Contingency Plan at each AED site and AED-supported agency site (e.g. FEST).

C.6.1.5.11. The contractor shall provide the J6, COR and KO a Contingency Plan test After Action Report detailing the success, failures and lessons learned.

C.6.1.5.12. The contractor shall evaluate alternate network paths in the event both primary and alternate site networks are impacted.

C.6.1.5.13. The contractor shall ensure backups of all data (non-desktop) is performed at least weekly.

C.6.1.5.14. The contractor shall conduct tests of the backup data, monthly, to verify media reliability and information integrity. Test plan, results and any AAR shall be forwarded to the COR and J6.

C.6.1.5.15. The contractor shall ensure the data backups are stored at an offsite location. The location of the offsite storage will be documented in the Contingency Plan.

C.6.1.6. The contractor shall prepare, document and present management reviews and collect metrics at all organizational levels upon the request of the COR or KO.

C.6.1.7. The contractor shall furnish monthly status report(s) to the KO and COR.

C.6.1.7.1. The report(s) shall describe; anomalies, major types of issues, solutions and commonalities among tickets.

C.6.1.7.2. The report(s) shall identify and describe all incidents of deviations from the performance thresholds identified in Technical Exhibit 1 and describe any failure to comply with the performance standards identified in Technical Exhibit 1. It shall specifically identify whether failure to comply was based off of contractor delay or issue outside of contractors control and specifying the amount of time contributable to each.

C.6.1.7.3. The report(s) will list all the current tasks and briefly report the current status.

C.6.1.7.4. The report(s) shall include contractor employee status on the last day of the month. If the contractor is not at 100% strength the contractor will report a plan to get to 100% support.

C.6.1.8. The contractor shall create, document and maintain an official AED Approved Software and Hardware list.

Additions to the list must first be on the CorpsNet Approved list and J6 approval.

C.6.1.9. The contractor shall ensure that maintenance and repair technicians use appropriate procedures to clean, support, service, and maintain the equipment per the manufacturer’s guidelines.

C.6.1.10. The contractor shall provide an After Action Report (AAR) for all unscheduled outages or when requested by the J6 or COR. The AAR will include at a minimum the exact times of the outage, what was affected, who was affected, reason for the outage, what resolved outage, lessons learned and primary point of contact.

C.6.1.11. The contractor shall ensure that all services and support are covered in case contractor personnel are on leave, sick, or otherwise not present at their duty location.

C.6.1.12. The contractor shall manage employee daily breaks (e.g., breakfast or lunch meals), using methods such as staggering rotations, to ensure adequate support is available during duty hours.

C.6.1.13. When required, the contractor shall be required to travel within the Afghanistan AOR in support of the AED mission. The contractor shall be available to travel to remote locations and operate under austere living and traveling conditions.

C.6.1.14. The contractor shall be mobile, and is anticipated that its employees may not have a permanent duty location.

C.6.2. COMPUTER/CYBER SUPPORT: The contractor shall provide various technical assistance support to USACE personnel, to include engineering, installing, maintaining, upgrading and supporting IM/IT infrastructure and providing documentation on network infrastructure, computer applications, services, wiring diagrams, flow charts, and technical metrics. The contractor shall comply with standards as directed by the KO or COR and as specified by USACE higher headquarters and TAM for USACE IM/IT support services in Afghanistan and AED.

C.6.2.1. HELP DESK SUPPORT (Level 1 System and Network Support): The contractor shall provide IM/IT help desk support and services for all AED and AED-supported agencies 365 days per year in accordance with paragraph 1.3.6.

C.6.2.1.1. The contractor shall respond to customer support requests and trouble tickets which are communicated using any of the following tools: an automated trouble tracking program, phone calls, emails, walkups and any other methods a customer may use to request IT support. If the customer did not generate a ticket using the automated tracking system, the contractor will open the ticket in the customer’s name and close the ticket upon resolution of the problem.

C.6.2.1.2. The contractor shall provide support and services via telephonic, VTC, web/intranet, remote desktop, e-mail and/or in-person. The contractor shall provide support and services for AED and AED-supported agencies where end users are located. There may be more than one help desk contract employee required, depending on mission support requirements.

C.6.2.1.3. The contractor shall support such services as but are not limited to Enterprise Application Information Systems (AIS), automation services, input/output/peripheral devices, network administration, systems administration, VTC/SVTC/video services, SharePoint administration, mobile devices (such as smartphone or tablets), and systems that are discussed in this PWS.

C.6.2.1.4. The contractor shall communicate with the customer, within 30 minutes of a trouble ticket being opened, to let the customer know the ticket was received and ensure the problem is clearly understood.

C.6.2.1.5. The contractor will update the ticket with each customer interaction.

C.6.2.1.6. The contractor will update the ticket with troubleshooting information.

C.6.2.1.7. The contractor will update the ticket with ticket numbers when it is necessary to open a ticket with external organization.

C.6.2.1.7.1 The contractor will follow up with external organizations which a ticket has been opened with.

C.6.2.1.8. The contractor will update the ticket as pertinent information becomes available.

C.6.2.1.9. The contractor will call and update the customer of the final resolution and update the ticket with this information prior to closing the ticket.

C.6.2.1.10. The contractor shall operate, maintain, install new, uninstall old, upgrade existing, configure, reconfigure and integrate network and systems management products for the efficient and effective sustainment of the AED…