Attachment_0004_-_Past_Performance_Questionnaire.docx

DEPARTMENT OF THE ARMY

THEATER CONTRACTING CENTER

UNIT 23156

APO AE 09227-3156

20 October 2016

CCEC-EUZ-CST

SUBJECT: Offeror Past Performance Assessment in Support of Request for Proposal (RFP) Number W564KV-17-R-0001

Dear Sir/Ma’am;

The Theater Contracting Center is currently conducting a competitive source selection to evaluate offerors on subject RFP. As part of this evaluation, we have requested that the offerors provide information about their past performance on same or similar federal, state or local government or commercial contracts as compared to North American Industry Classification System (NAICS) 541990. You have been identified as the point of contact cited on the enclosure.

Your assessment of their performance is extremely valuable to our evaluation. Please complete the enclosure and return directly to the Contracting Officer and Contract Specialist no later than 17 November 2016. Please email the completed questionnaire(s) to Mr. Aaron Schulz, aaron.m.schulz.civ@mail.mil and Ms. Jana Bunch, jana.j.bunch.civ@mail.mil. DO NOT return completed questionnaires to the offeror/contractor. Your completed questionnaire will become a part of the official Source Selection record and shall be handled accordingly.

Your cooperation is greatly appreciated. Questions may be directed to POC or the undersigned at phone number DSN (314) 483-5163 or commercial +49-0631-411-5163.

Sincerely, //signed//

PAST PERFORMANCE QUESTIONNAIRE

The Theater Contracting Center (TCC) is soliciting for a requirement to provide Mission Command Training Support services in Germany and Italy.

We would appreciate your assistance in providing the evaluation information below. This survey will be used to evaluate the past performance for the contractor and the contracting action identified below. The TCC may contact you to clarify or verify any information provided. The point of contact at the TCC is Jana Bunch, Contract Specialist, DSN (314) 483-5568, or commercial (0631) 411-5568.

The following questions pertain to the contractor’s record of past (within the past five years) and current performance. The information that you provide will be used in the awarding of a federal contract. Therefore, it is important that our information be as factual and accurate as possible. Please provide examples and/or explanations (use additional pages if necessary). The following adjectival ratings shall be used in your response.

Exceptional: Performance meets contractual requirements and exceeds many requirements that benefit the end user. Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective.

Very Good: Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory: Performance meets contractual requirements. Work was accomplished with some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal: Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective.

Unsatisfactory: Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective.

Your candid response to the questions is important to our evaluation effort and may affect the award outcome. Please provide specific examples in your responses and feel free to add pages if required. In accordance with OFPP Policy Letter Number 92-5, the names of individuals supplying past performance information will remain confidential.

PART I – REFERENCE DETAILS

Note: This section is to be completed by the Offeror. Fields 1-10 are required.

(Name, Title, Email, Phone #)

Contract Completion Date:

(or estimated value if contract is incomplete)

Contract Type

(Name, Title, Agency/Company, Email, Phone)

(Name, Title, Agency/Company, Email, Phone)

PART II - EVALUATION

Note: PART II shall be completed by the individual identified in Blocks 10 or 11 above and emailed to BOTH aaron.m.schulz.civ@mail.mil & jana.j.bunch.civ@mail.mil, SUBJECT: Mission Command Training Support - Past Performance Questionnaire.

Please provide a rating for each item below and comments to support your rating.

1. How capable, efficient, and effective was the contractor and its personnel?

Comments:

___ Exceptional ___ Very Good ___ Satisfactory ___ Marginal ___ Unsatisfactory

2. How well did the contractor’s products, services, documents, and related deliverables comply with the specification requirements?

Comments:

___ Exceptional ___ Very Good ___ Satisfactory

3. How was the contractor’s performance in regards to cooperating to resolve issues and providing innovative solutions that resolved problems in a timely manner? Please provide specific examples.

___ Exceptional ___ Very Good ___ Satisfactory

4. How effective was the project management and subcontract management (if applicable)? Discuss any known problems or issues and how the contractor resolved them.

___ Exceptional ___ Very Good ___ Satisfactory

5. How would you rate the contractor’s responsiveness to contract changes? Please provide specific examples.

___ Exceptional ___ Very Good ___ Satisfactory

6. How effective is the contractor in identifying potential problems and resolving them on their own?

___ Exceptional ___ Very Good ___ Satisfactory

7. How would you rate the contractor’s ability to maintain staffing levels, fill vacant positions, and rectify performance problems in a timely manner? Please provide specific examples.

___ Exceptional ___ Very Good ___ Satisfactory

8. Was the contractor able to maintain a low turn-over of employees?

___ Yes ___ No

9. How would you describe the contractor’s commitment to customer satisfaction and business-like concern for its customers’ interest?

___ Exceptional ___ Very Good ___ Satisfactory

10. How would you rate the quality of the overall service provided?

___ Exceptional ___ Very Good ___ Satisfactory

11. How would you rate the quality of deliverables (services, reports, etc.)?

___ Exceptional ___ Very Good ___ Satisfactory ___ Marginal ___ Unsatisfactory

12. How would you rate the ability of the contractor to meet milestones?

___ Exceptional

___ Satisfactory ___ Marginal ___ Unsatisfactory

13. How would you rate the contractor’s communication with the Customer?

___ Exceptional

___ Satisfactory ___ Marginal ___ Unsatisfactory

14. How would you rate the contractor’s overall responsiveness in terms of quality, timeliness, professionalism, and courtesy?

___ Exceptional

___ Satisfactory ___ Marginal ___ Unsatisfactory

15. Was the contract/mission partially or completely terminated for default? If yes, please provide details.

___ Yes

16. What were the strong points or what did you like best about the contractor’s mission performance (e.g. Expertise, Cooperation, Management)?

18. General Comments (Provide any other relevant performance information):

RESPONSE PROVIDED BY:

Name:

Title:

Organization/Company:

Telephone #:

Email Address:

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