Attachment_0001-PWS_Solicitation_-_595th_Trans_BDE_(831st_Trans_BN)_Bahrain_Lodging.pdf

BAHRAIN VILLA LODGING

SUPPORT PERFORMANCE

WORK STATEMENT

JULY 12, 2018

831ST US ARMY TRANSPORTATION BATTALION

Juffair Area, Kingdom of Bahrain

CONTENTS

BAHRAIN LODGING SUPPORT PERFORMANCE WORK STATEMENT

1. Overview

2. Scope

3. Reimbursement

4. Location

5. Periods of Performance

6. Quality

7. Operational Emergency Maintenance Schedule

8 . Key Control

9. Post Award Conference and Periodic Progress Meetings

10. Contractor Employees

11. Contractor Furnished Property Equipment and Services

12. Housing Maintenance and Repair

13. Contractor Database (Reference Annex 1, PRS#16)

14. Contractor Quality Control

15. Contract Manpower Reporting

DEFINITIONS AND ACRONYMS

Definitions

Acronyms

APPLICABLE PUBLICATIONS

ANNEX 1 PERFORMANCE REQUIREMENTS SUMMARY

ANNEX 2 DELIVERABLES SCHEDULE

BAHRAIN LODGING SUPPORT

PERFORMANCE WORK STATEMENT

12 July 2018

1. Overview

1.1 Description of Services: The contractor shall assume responsibility to provide lodging accommodations (stand-alone villas or) and maintenance inclusive of all of the following services: repair and replacement of household furnishings and appliances;

cleaning and replacement of furnishings, appliances, high speed internet connectivity, carpets and drapery; painting; carpentry; electrical, heating, ventilation/air conditioning systems and plumbing repairs; masonry, audio visual installation/repair; engineering services; entomology; cleaning; and, security upgrades as per NAVSUPPACT BAHRAININST 5531.lA. Contractor shall meet force protection requirements in accordance with (IAW) NAVSUPPACT BAHRAIN INSTRUCTION 11103.2D.

1.2 Additionally, unless otherwise noted herein, the Contractor shall provide all labor;

employee training; employee insurance and compensation; tools; supplies;

construction materials; vehicles; support equipment; and supervisory personnel needed to satisfactorily provide the services requested in this Performance Work Statement (PWS).

2. Scope The Contractor shall provide stand-alone villas as lodging accommodations, and conduct a housing maintenance operation from a centrally located, appropriately secure facility. For housing maintenance, the Contractor shall develop a Contractor-managed program of preventative, scheduled, and unscheduled maintenance for all housing units leased by 831st Transportation Battalion (TB).

3. Reimbursement The contractor shall include municipal tax (calculated at 10% of the monthly rent) in the monthly rent. Water and electricity bills shall also be included in the monthly rent.

Water and electricity bills above the threshold incurred by the contractor may be reimbursed based on validated Ministry billing statements.

4. Location As outlined in paragraphs one and two, the contractor shall provide the specified type of accommodations within Juffair area, east of Avenue 22 only, and not more than 3300 feet from the perimeter of Naval Support Activity (NSA) Bahrain.

5. Periods of Performance The periods of performance (PoP) dates for this contract are listed in the table below.

BAHRAIN LODGING SUPPORT PWS

Year PoP Dates Base Year 01 Nov 2018 – 31 Oct 2019 Option Year 1 01 Nov 2019 – 31 Oct 2020 Option Year 2 01 Nov 2020 – 31 Oct 2021 Option Year 3 01 Nov 2021 – 31 Oct 2022 Option Year 4 01 Nov 2022 – 31 Oct 2023

6. Quality

6.1 The accommodations shall be ready for occupancy on 01 October 2018.The performance period for the option year will commence on 01 October of each after the base year. The government reserves the right to exercise each option based on the performance of the previous performance year IAW the PWS.

6.2 Quality Control Plan (QCP): The contractor shall develop and maintain an effective Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS and concurrence of the Contracting Officer’s Representative (COR) The QCP shall identify, prevent, and ensure non-recurrence of defective services.

The QCP shall address the areas identified in Annex 1, Performance Requirements Summary (PRS). The QCP will be submitted to the contracting office for approval and after acceptance of the QCP, the contractor shall receive the Procuring Contracting Officer’s (PCO) acceptance in writing of any proposed change to the QCP. The Contractor shall provide the requested QCP within 45 days1 of contract award date (listed in Annex 2 Deliverables Schedule as item 0001).

6.3 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP) as established for the awarded contract.

7. Operational Emergency Maintenance Schedule

7.1 Recognized Holidays: The Contractor will observe all holidays declared by the Bahraini Government listed below. The Contractor shall maintain the capability to respond to emergencies 24 hours a day, seven days a week.

Bahraini Government Holidays Date of Holiday New Year’s Day (Gregorian) 1 January Labor Day 1 May Eid Al Fitr * Eid Al Adha * Al Hijra – Islamic New Year * Ashoora * Prophet’s Birthday *

1 The term “days” throughout this document refers to the term “days” as defined at FAR 2.101

Bahrain National Day 16 & 17 December

* Denotes Islamic holidays and subject to confirmation at the time; dates of observance are based on a Lunar calendar and vary from year to year.

7.2 Non-Holiday Hours of Operation: The Contractor shall maintain the capability to respond to emergencies 24-hours-a-day.

8 . Key Control

8.1 Key Control Plan: The Contractor shall develop key control procedures that are hereby referred to as the Key Control Plan (KCP). The KCP shall be submitted to the COR not later than (NLT) 48 hours after the contract award. The COR will review the KCP IAW the units security office requirements and request for changes if necessary or provide concurrence as needed. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas (listed in Annex 2 Deliverables Schedule as item 0002).

8.1.2 The Contractor shall report via telephone, and a follow-up email, any occurrences of lost or duplicate keys to the COR within two hours of discovering the issue (listed in Annex 2 Deliverables Schedule as item 0003).

8.2 Duplication of Keys: The Contractor shall not duplicate or issue any keys without first getting permission from the COR.

8.3 Key and Lock Replacement: In the event any keys are lost or duplicated, the Contractor shall upon direction of the COR, re-key or replace the affected lock or locks;

however, the Government at its option, may replace the affected lock(s) or perform re-keying.

8.4 Cost of Key and Lock Replacement: When the replacement of lock(s) or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due the Contractor.

8.5 Master Keys: In the event a master key is lost or discovered to have been duplicated by a Contractor employee without prior approval, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

8.6 Unauthorized Use of Keys: The Contractor shall prohibit the use of keys by any persons other than the it’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than it’s employees while engaged in the performance of assigned work in those areas, or personnel authorized entrance.

9. Post Award Conference and Periodic Progress Meetings

9.1 The Contractor shall agree to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation

(FAR) 42.503.

9.2 The PCO, COR, and other Government personnel, as appropriate, may meet via telecon as needed with the Contractor to review the Contractor’s performance.

Meetings in person maybe required only in circumstances where meeting via telecom may not resolve the matter.

9.3 At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor’s performance, and the Contractor shall apprise the Government of problems, if any.

9.4 These meetings shall be at no additional cost to the Government.

10. Contractor Employees

10.1 Contract Manager: The Contractor shall provide a contract manager and an alternate who shall be responsible for oversight of the work to be performed. The name and telephone number of personnel who shall act for the Contractor when the manager is absent shall be designated in writing to the PCO and the COR. Both the contract manager and alternate shall speak, read and write fluently in English and have full authority to act for the contractor on all contract matters relating to daily operation of this contract (listed in Annex 2 Deliverables Schedule as item 0004).

10.2 Identification of Contractor Employees: All contractor personnel attending meetings, answering government telephones, and working in other situations where their identity as Contractor employees is not obvious to third parties, are required to identify themselves. The Contractor shall ensure all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

11. Contractor Furnished Property Equipment and Services

11.1 Contractor Furnished Property: The Contractor shall provide four fully-furnished three-bedroom villas, each with three fully functional bath and shower rooms, clean and in good repair. The villa accommodations shall be in a single or multi-story, stand-alone villas located in a secured area or a compound, not synonymous to an apartment building. The villa accommodations shall be gated and have onsite personnel for security and access control 24 hours per day, seven days per week.

11.1.1 The villa accommodations shall be force protection-approved by the NSA Bahrain Housing Office prior to award. Contractor shall maintain NSA Bahrain force protection standards at all times IAW Residential Security Program – NAVSUPPACT BAHRAINIST 5531.1A, and Bahrain Lodging Reservations and Hotel Maximum Occupancy – NAVSUPPACT BAHRAIN INSTRUCTION 11103.2D.

11.2 Contractor Provided Equipment and Services

11.2.1 Fire Safety: Each bedroom and kitchen area must contain minimum of one operable smoke detector, and one operable Carbon Monoxide detector. Each villa/housing unit must contain at least one fire extinguisher. Each detector and fire extinguisher must be inspected biannually by the distributor or certified safety inspector.

11.2.2 Kitchen: Each villa shall have a hot and cold water dispenser and the contractor shall also provide three each of five-gallon bottles of mineral water per week as drinking water. The contractor shall furnish the kitchen with dishes, flatware, pots and pans. The kitchen should also be equipped with a toaster, microwave, refrigerator, washer and dryer, gas stove or electric stove. The Contractor shall repair or replace which are broken or deteriorated as needed.

11.2.3 Bedrooms: The contractor shall furnish all bedrooms with blankets, bed sheets (fitted and flat sheets), pillows, pillow cases and bath towels and space heaters in all bedrooms, The contractor shall provide television (TV) sets in all bedrooms with cable or satellite television equipment and service to include multiple English-speaking stations and capability to install American Forces Network (AFN),

11.2.4 Bathrooms: The bathroom should be furnished with a minimum of two towels and two washcloths per occupant.

11.2.5 Living Room Area: The living area should be furnished with a TV that has a 42 inch screen (minimum size), cable or satellite television equipment, and service to include multiple English-speaking stations. Living rooms shall be cable-ready and for installation of American Forces Network (AFN). Each living room shall have contractor provided seven-seat sofa set, a coffee table, a music system, a home theater with surround sound, Blu-Ray/DVD and CD Player, and a telephone for local calls only.

11.2.6 Dining Area: The dining area shall be furnished with Contractor owned dining table set with at least six chairs.

11.2.7 Internet Service: High Speed Unlimited Internet Service Capability in all bedrooms, living room, and fitness center.

12. Housing Maintenance and Repair

12.1 Overview: The Contractor shall be responsible for maintenance of the premises, including the building and all equipment and furniture. The contractor shall manage and perform all necessary emergency, urgent, routine, and preventive maintenance for each villa. Housing maintenance shall be performed in a timely manner and IAW the QCP (refer to Annex 1, PRS#1).

12.2 Contractor Personnel Quality Assurance: The Contractor shall ensure that all work is completed by personnel who possess the training and experience of the specialty being performed and all work must meet applicable guidelines and standards set forth either by the manufacturer or that which is directed by the COR.

12.3 Quality of Work Performed: The quality of the work, including materials used in repairs, shall be equal to or better than the original quality of the items being repaired.

New work shall be IAW industry standards and specifications provided by the COR.

Contractor shall meet the requirements set forth in Residential Security Program –

NAVSUPPACT BAHRAINIST 5531.1A.

12.4 Emergency Maintenance Response: The Contractor will designate a primary and an alternate POC to receive emergency maintenance requests via telephone or email 24-hours-a-day. Emergency service requests will be made by the COR to prevent any hazard to tenants or to avoid extensive damage to government or personal property hence these service requests must be addressed immediately. An initial site visit by the contractor should take place within two hours of when it is reported. The contractor shall take actions resolve emergency service requests within 24 hours of when the report was made (refer to PRS#2).

12.5 Emergency service requirements include;

Losses of power to a housing unit Losses of water to a housing unit HVAC/AC breakdown Major water leaks or flooding Clogged toilets where sewage overflow is involved Door/window breakages Clean up after a fire hazard

12.6 Emergency Evacuation: In case of an emergency that makes the villa temporarily uninhabitable, the contractor shall relocate all tenants to an alternate villa with similar standards and facilities. Contractor shall make sure that the villa is safe, secure, clean, and ready to be reoccupied after required repair maintenance activities are completed.

12.7 Urgent Maintenance Requests (Refer to PRS#1)

12.7.1 Urgent maintenance requests arise from situations that do not immediately endanger occupants or property, but which could result in extended delays of repairs.

Examples of urgent maintenance request are:

Damage to government or personal property Affect the security, health or well-being of tenants Disrupt continued operation of a system or equipment

12.7.2 The Contractor will designate a primary and an alternate POC to receive urgent maintenance requests via telephone or via email. The contractor shall do an initial site visit within two working days upon receiving the request and actions should be taken to resolve issues within five working days. The COR reserves the right to determine if the issue needs to be resolved sooner than five working days after accessing the situation.

12.7.3 Urgent service requests examples are;

Breakdown of Contractor owned household appliances Damaged furniture Minor water leaks Clogged toilets Disruptions to internet and cable television service Replacement of faulty wiring and lights

12.8 Routine and preventive maintenance (refer to PRS#1)

12.8.1 Maintenance Plan: The Contractor shall develop a maintenance plan to include a complete calendar of required routine and preventative maintenance and provide to the COR NLT 30 days after contract award date. The COR will review maintenance plan and concur with the maintenance plan, if it meets the requirements, or communicate what changes are needed for adequate routine and preventative maintenance. Changes indicated by the COR are to be completed and the plan to be re-submitted within three business days (listed in Annex 2 Deliverables Schedule as item 0005).

12.8.2 Plan should include minimum below information:

1. Villa housing unit number

2. Details of maintenance request

3. Proposed date and time and two alternate dates/times

4. Approximate completion date and time

5. Any disruptions to day-to-day occupant activities

6. Any safety hazards

7. Frequency of the recurring service maintenance

12.8.3 Routine and preventive maintenance are:

Inspection and repair of appliances and air conditioning systems Upkeep of alarm systems and surveillance systems Equipment/furniture inspection, repair and change out Painting, re-roofing, sealing Replacement of floor tiles/carpets Plumbing repairs

12.8.4 Specific Maintenance Services Categories: Additionally, the following routine service categories shall meet the standards listed in their respective paragraphs and be included in the monthly rent amount (paragraphs 12.8.4.1 through 12.8.4.14).

12.8.4.1 Painting: The Contractor shall provide all paint and painting services as required, to include repair and refinishing of all interior and exterior surfaces. All paint shall be of the same quality or better of existing paint, and shall be lead-free. Any existing paint containing lead shall be replaced with lead free paint. All paint for kitchen and bathrooms shall be washable water-based latex paint (Refer to Annex 1, PRS#3).

12.8.4.2 Plumbing: The Contractor shall provide plumbing and pipefitting services as required. The quality of the work, including materials used in repairs, shall be equal to or better than the original quality of the item(s) being repaired, or replaced, whichever applies to the situation. New work shall be IAW industry standards and specifications provided by the COR. Tasks include all work required to install and repair water, sewage, waste disposal, appliance-support systems (whether in the wall or not), including removal of black mold. Contractor shall clean-up and eliminate any damage made during repairs (Refer to Annex 1, PRS#4).

12.8.4.3 Sealing/Caulking: When caulking or silicone is discolored around sinks, bathtubs, and showers, Contractor shall remove and re-caulk, or reseal with silicone, whichever applies (Refer to Annex 1, PRS#5).

12.8.4.4 Electrical: The Contractor shall provide electrical services as required.

Quality of work, including materials used in repairs, shall be equal to or better than the original quality of the item(s) being repaired. All electrical work shall be in strict accordance with the Ministry of Electricity and Water (MEW) Regulations for Electrical Installations MEW R-1, and the MEW General Specification for Electrical Installation MEW S-1, unless otherwise noted. Electrical work on both 220V and 110V systems will be required. Tasks include all work required to install and repair security systems, lighting systems (both interior and exterior), all electrical outlets, and appliances. The Contractor shall call the Ministry of Electricity and Water if required/deemed appropriate (Refer to Annex 1, PRS#6).

12.8.4.5 Home Security: The Contractor shall provide security system services as required to include installation of deadbolts, installation of smoke detectors, fire extinguishers, and door peepholes; and, fabrication and installation of doors and windows to prevent forcible entry into leased quarters. Security work shall include, but is not limited to the following: installation, repair, and replacement of parts; upgrade and testing of the security system for the villa. The Contractor shall provide all equipment required for the installation of the alarm systems (Refer to Annex 1, PRS#7).

12.8.4.6 Appliance Repair and Maintenance: The Contractor shall provide appliances and necessary repair, maintenance, and replacement services as required for all Contractor owned appliances in each rental unit. The Contractor will try to repair the appliance(s) at the residence. If the Contractor cannot repair the appliance at the residence, the appliance shall be replaced by the Contractor and the broken appliance relocated to a more suitable area for repair. Coordination between the Contractor and the COR will determine the appropriate repair versus direct replacement decision.

The contractor shall install vents for dryers; cut apertures for wiring or piping associated with other appliances. All tools shall be provided by the Contractor to repair any of the above appliances (Refer to Annex 1, PRS#8 and PRS#9).

12.8.4.6.1 Personnel who possess the training and experience required of the specialty being performed shall complete new work. All work must meet applicable guidelines and standards set forth either by the manufacturer or by that which is specifications provided by 831st TB, and be installed or repaired as directed by the

COR.

12.8.4.6.2 The Contractor shall submit Quarterly reports to the COR indicating the problem and/or repairs performed on the appliance(s) as well as a list of all parts replaced. This report is due to the COR on the 1st day of each quarter (Refer to Annex 1, PRS#8) (Report also listed in Annex 2 Deliverables Schedule as item 0006).

12.8.4.7 Carpentry: The Contractor shall provide carpentry services to include all work required to build, install, and repair: cabinets; shelving; flooring; door and window/door frames; paneling; bookshelves; furniture; wardrobes; bins and other wooden items; security devices to include peepholes, locks, fences and gates;

hanging of miscellaneous items to include frames, bulletin boards, mirrors, medicine cabinets, key boxes, and name plates; weather stripping; hanging of shower rods/bars; and installing kitchen and door blinds, etc. (Refer to Annex 1, PRS#10).

12.8.4.8 Masonry: The Contractor shall provide personnel and tools necessary for masonry services as required. Masonry work shall include, but not be limited to: re-caulking (re-grouting) of tiling; repair of walls, floors, steps, or other masonry areas;

and, all work required to install and repair poured concrete, tile, marble, and dry wall.

(Refer to Annex 1, PRS#11).

12.8.4.9 Welding : The Contractor shall provide welding services as needed to address any minor construction, installation, alteration, and repair of metal structures, materials.( Refer to Annex 1, PRS#12)

12.8.4.10 Cleaning: The Contractor shall provide personnel with supplies and tools required to perform cleaning/custodial services a minimum of twice weekly, to include, changing linens, entry-way, kitchen, bedrooms, restrooms, and common areas; fitness/recreation rooms; stairways and other areas not otherwise cleaned; all furnishings, appliances, curtains and blinds, and, replacement of water filters. The Contractor, to include heavy and medium duty wet/dry vacuum cleaners, and all basic hand tools, shall provide all cleaning materials and equipment (Refer to Annex

1, PRS #13).

12.8.4.11 Entomology and Rodent Control: Upon receipt of work order request from housing occupants, the contractor shall spray for insects, and remove rodents using chemical pesticides, using procedures and pesticides approved by the US Government. The Contractor shall also seek removal of unwanted pest/animals on villa property to include all work required to eliminate rodent and insect infestation.

The Contractor must coordinate with the COR and ensure written notification is provided to the occupants prior to application of any pesticides or treatments (Refer to Annex 1, PRS#14).

12.8.4.12 Carpet, Flooring and Drapes Removal, Installation and Cleaning: The Contractor shall remove old flooring, carpet and padding, and install new flooring, carpet and padding at residences or recreational facilities, as needed and approved by the COR. The Contractor shall also be responsible for cleaning and preparation or resurfacing of floors, removal of adhesive or replacing tile grout. Any needed repairs or removal shall be coordinated and approved by the COR before work begins (Refer to Annex 1, PRS#15).

12.8.4.13 Heating, Ventilation and Air Conditioning (HVAC) Installation and Repair:

The Contractor shall troubleshoot and repair existing systems and install window, split, and other conventional HVAC systems as required. HVAC technicians shall possess the training and experience required of their trade. All work shall meet applicable guidelines, and standards set forth by the manufacturer. All maintenance shall be coordinated and approved by the COR before work begins (Refer to Annex

1, PRS#16).

12.8.4.14 House Preparation Services: The Contractor shall provide house preparation services as required. General Cleaning includes, but is not limited to removal, dry cleaning and reinstallation of sheers and drapes, carpet shampooing, sofa steam cleaning or shampooing, cleaning of the kitchen, kitchen cabinets, appliances, all toilets and fixtures, bedrooms, furniture, wardrobes, air-conditioning grilles, tiles, windows frames, window screens, hallways, entryways and wash room.

(Refer to Annex 1, PRS#17).

13. Contractor Database (Reference Annex 1, PRS#18)

13.1 The Contractor shall maintain a computerized database of all maintenance actions performed IAW this PWS. Regardless of whether the maintenance requests are received by telephone, voicemail, fax, e-mail, or walk-in, each transaction shall be assigned a unique tracking number. This database will include the following information:

Date and time of the maintenance request Date and time maintenance was performed Maintenance type (preventative, routine, urgent, or emergency) Maintenance specialties required (plumbing, electrical, etc.)

Unit on which the maintenance was performed Persons performing the maintenance Whether or not written feedback was solicited from the occupant

13.2 The Contractor shall establish separate work order entries that clearly differentiate security related requests. This computerized database must be fully accessible to the 831st TB COR. The software used must be compatible with existing 831st TB systems.

The Contractor is required to provide the COR monthly work-order reports (listed in Annex 2 Deliverables Schedule as item 0007).

14. Contractor Quality Control

14.1 Quality Control Program: The Contractor shall establish and maintain a Quality Control Program (QCP) that has been reviewed by the Government and will be used during contract performance. The Contractor's QCP shall explain the manner in which the Contractor will assure all contract requirements are being accomplished in an acceptable manner. The COR shall make the final determination of what is, or is not, a critical failure.

14.2 Quality Control Files: The Contractor shall maintain a file of all inspections or tests conducted by the Contractor, to include any corrective actions taken. This file shall be subject to Government review during the contract term, to include any extensions of contract term. The file shall be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

15. Contract Manpower Reporting

15.1 The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site (listed in Annex 2 Deliverables Schedule as item 0008).

15.1.1 Completeness and Accuracy: The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which starts on 01 October and ends on 30 September of each calendar year.

15.1.2 Deadline: While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at http://www.ecmra.mil.

DEFINITIONS AND ACRONYMS

Definitions

100% Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed

Critical System Failure: is one that may dictate the relocation of the occupants until the repair is completed. Such failures include but are not limited to: a gas leak;

complete loss of air conditioning or loss of air conditioning in sleeping areas;

uncontained spill of sewage into the housing unit; or the loss of electrical power or flooding of entire unit.

Customer Complaint: Complaints from villa occupants must be validated.

Deliverables: report or item that must be completed and delivered under the terms of an agreement or contract.

Emergency Service: is performed to repair any critical system failure in an 831st TB housing unit and takes precedence over any other service performed by the Contractor.

Maintenance Plan: is the schedule of both routine maintenance (i.e. water filter or A/C filter replacement,) and preventive maintenance (i.e. roof inspections including water tanks).

Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis IAW FAR 52.246-4 (i.e. monthly, quarterly, semi-annually etc.)

Preventive Maintenance: is regularly scheduled maintenance, repairs or inspections to prevent critical or serious system failures.

Quality Assurance Surveillance Plan: Government-developed surveillance document used for managing contractor performance assessments, which helps to determine if the contractor has met the required standards for each objective in the PWS.

Random Inspection Guide, Method of surveillance, Lot size, Sample size, Performance requirement, Sampling procedure, Inspection procedure

Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

Routine Maintenance: Such maintenance includes but is not limited to the preparation of housing units for transfer to new occupants; the preparation of housing units for return to landlords or property management companies; the replacement of exterior light bulbs; the replacement of unit water filters; and the timely replacement of appliances that are worn out or are to be retired.

Serious System Failure: is one that has a negative impact on the 831st TB mission or could have a deleterious, near term effect on the health or welfare of the housing occupants of a unit. Such failures include but are not limited to: loss of telephone connectivity; loss of potable water; loss of hot water; partial failure of the air conditioning system; water leak serious enough to shut off water to some part of the unit; failure of the stove; or failure of the washing machine.

Unscheduled Maintenance: Unanticipated maintenance.

Urgent Service: Service performed to repair any serious system failure in an 831st TB housing unit; it takes precedent over any other service performed by the Contractor except emergency service.

Acronyms

Acronym Term AFN American Forces Network CD Compact Disc COR Contracting Officer’s Representative DVD Digital Versatile Disc FAR Federal Acquisition Regulation HVAC Heating, Ventilation, and Air Conditioning IAW In Accordance With KCP Key Control Plan MEW Ministry of Electricity and Water NFPA U.S. National Fire Protection Agency NSA Naval Support Activity NLT Not Later Than PCO Procuring Contracting Officer POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Plan TB Transportation Battalion TV Television UL Underwriter Laboratories

APPLICABLE PUBLICATIONS

National Standard Plumbing Code – NAPHCC-01 (Latest Edition)

Ministry of Electricity and Water Regulations for Electrical Installations – MEW R-1

General Specification for Electrical Installation – MEW S-1

U.S. National Fire Protection Agency (NFPA) Codes (with an Underwriter Laboratories’ (UL) Stamp-of-Approval)

Residential Security Program – NAVSUPPACT BAHRAINIST 5531.1A

Bahrain Lodging Reservations and Hotel Maximum Occupancy – NAVSUPPACT

BAHRAIN INSTRUCTION 11103.2D

ANNEX 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives categories that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Category

Standard Performance Threshold

Method of Surveillance

PRS #1

HOUSING

MAINTENANCE:

The Contractor shall provide emergency, urgent, routine and preventive maintenance

(PWS Paragraphs 12.1 to 12.8.3)

1a. Routine service shall be completed within 5 working days of the service request. Initial assessment of service requirement shall be completed within 48 hours of request.

1b. All emergency service shall be provided on a continuous basis until the critical failure is repaired.

Initial assessment of emergency service shall be completed within one hour of request.

1c. Urgent service shall be completed within 48 hours of the service request. Initial assessment of urgent service shall be completed within two hours of request if during working hours, if after hours assessment shall be completed within one hour the next workday.

No more than the following complaints per month on each sub-category:

routine-two emergency-one urgent-zero

Random Inspection

Standard Performance Threshold

Method of Surveillance

PRS #2

EMERGENCY

RESPONSE:

The contractor shall ensure they have the capability to respond emergencies 24-hours-per-day

(PWS Paragraph 12.4)

2a. Respond to emergencies 24 hours a day and continue to work until the emergency situation is resolved within 24 hours.

Zero deviation for this category

Periodic Surveillance

PRS #3

PAINTING:

The Contractor shall provide painting services as required

(PWS Paragraph 12.8.4.1)

3a. All paint shall be lead-free.

3b. A sufficient number of coats shall be applied to provide a uniform surface of the desired color.

3c. Paint must be applied evenly without spillover onto adjacent surfaces.

3d. Walls, ceilings, trims must be standard off-white, doors, window frames consistent with existing finishes.

3e. Site cleaning upon completion of painting and returning furniture, equipment, carpeting, etc., to their original locations.

No more than three complaints per month on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS #4

PLUMBING:

The Contractor shall provide plumbing and Pipe-fitting services as required

(PWS Paragraph 12.8.4.2)

4a. New work shall be in accordance with

NAPHCC-

01.

4b. Install, replace, and connect plumbing fixtures, valves and appliances.

4c. Maintaining and repairing water, waste, and drain lines, including unstopping of both interior and exterior lines and drains.

4d. Adjusting, repairing/replacing of hot water heaters.

4e. Miscellaneous plumbing repairs, including replacement of washers, toilet-flushing mechanisms, appliance repair, leaking pipes and joints, etc. as needed.

4f. Changing water filters for washing machine and dishwasher monthly and drinking water filters semi-annually or as directed by the COR.

4g. When caulking or silicone are discolored, remove and re-caulk and reseal with silicone around sinks and bathtubs and showers.

4h. Contractor shall clean up and repair any damage made during the original repair.

No more than two complaints per month on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS# 5 Sealing /Caulking

The Contractor shall perform sealing/caulking services

(PWS Paragraph 12.8.4.3)

5a. Sealing/caulking will include redoing of damaged or discolored silicone. Remove and re-caulk and reseal with silicone around sinks, bathtubs, and showers.

No more than two complaints per month

Random Inspection

PRS #6

ELECTRICAL:

The Contractor shall provide electrical services

(PWS Paragraph 12.8.4.4)

6a. All electrical work shall be in accordance with the Ministry of Electricity and Water (MEW), regulations for Electrical Installations MEW R-1 and the General Specification for Electrical Installation MEW S-1, unless otherwise noted.

6b. The Contractor shall call the Ministry of Electricity and Water, if needed.

6c. The Contractor shall have all tools and machinery required to perform electrical work.

6d. Minor Construction and Alternation, to include installation or replacement of Electrical wiring systems in buildings and structures, transformers, and other electrical equipment.

6e. Diagnosing electrical malfunctions, including testing of circuits and equipment, and troubleshooting of electrical faults.

No more than three complaints per month on each sub-category

6f. Installation, repair or replacement of telephone wiring systems and hookups, and maintenance of telephone systems.

6g. Install, repair and replace 220v and 110v lines.

6h. Preparation, installation, and replacement of conduit.

Standard Performance Threshold

Method of Surveillance

PRS #7

HOME SECURITY:

The Contractor shall provide security system services

(PWS Paragraph 12.8.4.5)

7a. Supply and install combination electric/battery operated heat/smoke detectors.

The detectors shall be in compliance with the NFPA codes and shall have an Underwriter Laboratories’ (UL) stamp-of-approval.

7b. Installation of emergency ladders, window security, wire-mesh, glass and aluminum grills, external floodlights, fire extinguishers, optical viewers.

7c. Installation of Mylar film for all windows and doors.

7d. Installation and maintenance of Yale deadbolt locks, Yale Slide bolt locks.

7e. Replacement of doors with solid core doors.

7f. Unlock doors for locked-out occupants.

Extra keys will be made as requested by the COR.

Zero deviation from the standard on each sub-category

100% Inspection

Standard Performance Threshold

Method of Surveillance

PRS #8

APPLIANCE REPAIR

AND MAINTENANCE:

The Contractor shall provide appliance repair and maintenance services

(PWS Paragraph 12.8.4.6)

8a. Provide appliance repair, maintenance and replacement services as required.

8b. All work must meet applicable guidelines and standards set forth either by the manufacturer or that which is directed by 831Sst TB and specifications provided by the COR.

No more than two complaints per month on each sub-category

Random Inspection

PRS #9

APPLIANCE, REPAIR,

AND MAINTENANCE

REPORTS:

The Contractor shall submit an appliance repair and maintenance report quarterly to the

COR.

(PWS Paragraph 12.8.4.6)

9a. Report includes the initial work order number and start date, inventory barcode number of item being repaired, brief description of the problem, the repair performed on the appliance(s) and a list of all parts replaced.

9b. Report contains all required information necessary to easily identify the repair parts listed for each appliance repaired.

9c. Report must be submitted on a quarterly basis.

Zero missing reports during a quarter on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS #10

CARPENTRY:

The Contractor shall provide carpentry services.

(PWS Paragraph 12.8.4.7)

10a. Installation, replacement and repair of cabinets, bookshelves, furniture, wardrobes, window/door frames, bins and other wooden items.

10b. Installation and repair of security devices to include: peepholes, locks, fences, and gates.

10c. Installation and hanging of miscellaneous items, to include frames, bulletin boards, mirrors, medicine cabinets, key boxes, nameplates, weather stripping, etc.

Hanging of Shower rods/bars, and installing kitchen and door blinds.

10d. Install vents for dryers; cut apertures for wiring or piping associated with other appliances.

No more than two complaints per month on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS #11

MASONRY:

The contractor shall provide masonry services.

(PWS Paragraph 12.8.4.8)

11a. Masonry work shall include, but not be limited to: re-caulking (re-grouting) of tiling; repair of walls, floors, steps, or other masonry areas; and, all work required to install and repair poured concrete, tile, marble, and dry wall.

11b. The quality of the work, including materials used in repairs, shall be equal to or better than the original quality of the items to be repaired.

No more than three complaints per month for this category

Random Inspection

PRS #12

WELDING:

The Contractor shall perform welding services.

(PWS Paragraph 12.8.4.9)

12a. Minor construction, installation, alteration, and repair of metal structures, materials, etc.

12b. The quality of work, including materials used, shall be equal to or better than the original quality of the items that are being repaired.

12c. All work shall be in accordance with referenced criteria, MEW regulations and MPW specifications.

No more than three complaints per month for this category

Standard Performance Threshold

Method of Surveillance

PRS #13

CLEANING:

The Contractor shall provide cleaning services

(PWS Paragraph 12.8.4.10)

13a. All work must meet applicable guidelines, standards and specifications set forth either by the manufacturer or that which is directed by 831st TB.

13b. Shampoo carpets and upholstery.

13c. Remove, dry clean, and reinstall curtains.

13d. Clean residences and TLF(s) between occupants.

13e. Daily cleaning of the fitness and recreation rooms, Saturday through Thursday, except Fridays.

13f. Clean the 831st TB quarters on a daily basis, except Fridays.

No more than three complaints per month on each sub-category

Random Inspection

PRS #14

ENTOMOLOGY AND

RODENT CONTROL:

Provide entomology and rodent control services

(PWS Paragraph 12.8.4.11)

14a. Perform work or coordinate work with local vendors.

14b. The work performed and products/services used are shall be authorized by Bahrain Ministry of Health and EPA-registered.

14c. Shall insure written notification is provided and displayed prior to, during and after application of any pesticides. (interior or exterior)

No more than one complaint monthly on each sub-category

Customer Complaint Reviews

Standard Performance Threshold

Method of Surveillance

PRS #15

CARPET,

FLOORING/DRAPES

REMOVAL,

INSTALLATON AND

CLEANING:

The Contractor shall provide carpet/flooring/drapery removal, installation, and cleaning service

(PWS Paragraph 12.8.4.12)

15a. Carpets must have the following characteristics:

100% polyester with heavy action back Minimum of 25mm thickness or greater Heavy tufted Minimum of one year warranty Only new carpet No irregulars or remnants Even and uniform colors throughout No patterns or designs and Fire resistant

15b. Respective COR approves new drapery fabrics, which shall have the following characteristics:

No irregulars or remnants Even and uniform colors throughout No patterns or designs Fire resistant

15c. Carpets and drapes must not be removed until completion of the Final Housing Out- Processing Checklist or respective Housing Inspections are completed.

No more than one complaint monthly on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS #16

HVAC INSTALLATION

AND REPAIR:

The Contractor shall provide HVAC repair and installation services

(PWS Paragraph 12.8.4.13)

16a. Troubleshoot and repair existing systems

16b. Install window type, split type or other conventional HVAC systems

16c. All work must be completed by a trained and experienced HVAC technicians and meet applicable guidelines and standards

Not more than two complaints per month

AND

Zero complaints per month during June to October

Customer Complaint Reviews

PRS #17

HOUSE PREPARATION

SERVICES:

The Contractor shall provide house preparation services as required.

(PWS Paragraph 12.8.4.14)

17a. Carpet shampoo and Sofa steam clean or shampoo using the manufacturer recommended cleaning method.

17b. Dry cleaning of sheers and drapes. The Contractor shall be required to remove all the sheers and drapes, dry clean them and re-hang them to the original condition.

17c. General Cleaning of House/Apartments that includes, but is not limited to cleaning of the kitchen, kitchen cabinets, appliances, all toilets and fixtures, bedrooms, furniture, wardrobes, air-conditioning grilles, tiles, windows frames, hallways, entranceways, and wash room.

17d. The Contractor shall complete house preparation within seven days.

Not more than one complaint per month on each sub-category

Standard Performance Threshold

Method of Surveillance

PRS #18

CONTRACTOR

DATABASE:

The Contractor shall maintain a computerized database of all maintenance actions performed IAW this PWS.

(PWS Paragraph 13)

18a. All maintenance actions shall be assigned a unique tracking number.

18b. This database shall include but not limited to the following information:

Date and time of the maintenance request Date and time maintenance was performed

Type of service (emergency, urgent routine)

Maintenance type (preventative, scheduled, unscheduled)

Maintenance specialties required (plumbing, electrical, etc.)

Unit on which the maintenance was performed

Person(s) performing the maintenance

Whether or not written feedback was solicited from the customer

18c. The Contractor shall also establish separate work order entries that clearly differentiate security related requests.

18d. This computerized database must be fully accessible to the 831st

TB COR.

No missed reports on each sub-category IAW Deliverables Schedule of reporting frequency, which is Located in Annex 2

Standard Performance Threshold

Method of Surveillance

PRS# 19

Contractor Quality Control

The Contractor shall establish and maintain a Quality Control Program

(PWS Paragraph 12.8.4.14)

19a. Maintain a Quality Control Program (QCP) that has been reviewed by the Government

19b. Maintain an electronic file or log book of all inspections or tests conducted by the Contractor, to include any corrective actions taken.

This file will be subject to Government review during the contract term, to include any extensions of contract term.

Zero missing reports per each quarter

QCP Inspection every three months

ANNEX 2

DELIVERABLES SCHEDULE

Deliverable Name

PWS

Reference Frequency

# of Copies

Medium/ Format

Submit to

Due By

0001 Quality Control Plan 6.2 Once 1 Email

PCO &

COR

Within 45 days

0002 Key Control Plan 8.1 Once 1 Email

PCO &

COR

48 hours after award

0003 Lost Key Reports 8.1.2 As Needed 1 Email

PCO &

COR

2 hours after discovery

Point of Contact

Information

10.1 As Needed 1 Email

PCO &

COR

48 hours after award

0005 Maintenance Plan 12.8.1 Once 1 Email

PCO &

COR

Within 30 days after award

Appliance Repair, and

Maintenance Quarterly Report

12.8.4.6.2 As Needed 1 Email

PCO &

COR

As Needed

COR monthly work-order reports

13.2 As Needed 1 Email

PCO &

COR

72 hours of the work completed

Contractor Manpower

Reporting (CMR) 15.1- 15.1.2

Yearly 1 Email

PCO &

COR

October

*NOTE: Days in the frequency column refer to the term “days” as defined at FAR 2.101.